The Age of ExperienceOct 20, 2022
Intro to a balanced life
When I was CMO at a startup I experienced a lot of imbalance in relation to my work and home life. Sitting by the TV one night prepping for a board meeting I decided it was time to make a change. Through my research Ill be sharing some ideas and experiences from myself and other executives in tech on how balance really starts with investing in yourself.
Caro Griffin COO of TechLadies
Techladies helps to raise awareness and build women leaders in the tech industry. Its one of my favorite organizations. Love this chat with Caro.
Scott Morris VP at Zendesk
Scott has learned in his long career how to take care of customers. As a customer support software, Zendesk is a leader in doing this for others.
Erik Kostelnik CEO of Postal.io
Postal.io is a ABM platform and is basically built on creating cool experiences for customers.
Nick Mehta CEO of Gainsight
Gainsight is a customer success platform for businesses. Nick shares his unique approach to building success from the inside out.
Ryan Steinberg Head of Global Support at Intercom
Intercom is a well respected SaaS business focused on helping businesses connect more with their customers. We learn more about how they do that.
Aubrey Cattell VP of Product At Adobe
Aubrey and his team have built a great product called Adobe Spark from the ground up. We talk about working with customers to improve the product and creating an experience.
David Hunt, VP of Customer Success At Hubspot
Hubspot is a leader in customer experience and marketing products. They are also thought leaders for businesses. David Hunt is on the front lines and talks about how customer support is important for any business.
Deon Nicholas CEO of Forethought
Forethought is a leading provider of customer support software. Here is how they make it happen.
Chris Koehler CMO of Box
Box is a leader in data storage for consumers and businesses. Chris takes us inside on how they make that happen.
Karen Budell VP of Brand At SurveyMonkey
Karen talks about customer experience for your brand and how to build community.
Ram Jambunathan SVP of SAP Talks About Leadership
Ram talks about leadership during remote work times.
Vahagn Sarksyan CMO of Krisp
Krips is an ai led tool that helps improve your sound on Zoom and other video tools. Vahagn shares his journey and experience.
Daniel Debow VP at Shopify
Daniel talks remote work and experience during the height of the pandemic of 2020
Jordan Thibodeau Founder of Silicon Valley Investors Clud
Jordan talks about founding a company and building community
Anja Jamrozik-Otto Ph.D Cognitive Science
This was a fun one. We talk about the actual psychology behind what creates an experience for someone.
Ryan Bonnicci CMO of G2
Talking with my longtime friend Ryan Bonnicci, CMO of G2
Luke Alley - VP of Avalaunche Media Talks about Growth
Avalaucnch helps build small businesses with its media offerings. We talk about the latest growth trends and how to capitalize on them.
Nico Prins Talks CX and Marketing
Today I talk with Nico Prins about marketing and CX.
Chris Herd CEO of FirstBase talks remote work and experience
Remote work shift is upon us. Chris Herd CEO of a remote first company gives us some tips.
Nicole Warsauer Former Lead at Yelp and Dribbble
Yelp and Dribbble are two leading consumer brands in tech. As a former leader at both companies, Nicole has learned a process to build a team that can connect with customers.
Vanessa Wojtusiak VP of iHeartMedia
iHeartmedia is a leader in content that you love to listen to. Vanessa leads a marketing team focused on building the brand and managing the talent you love. We talk through their process.
John Knightley CMO of BlueJeans by Verizon
As CMO of a massively succesful company in Bluejeans that was acquired by Verizon, John Knighley has built an experience that customers want. We talk through how he has made that happen.
Sarah Dudley from IBM Keys To Marketing Experiences
IBM has been a well-known company for decades. Sarah Dudley a marketing leader for them tells us how they put their customer first with marketing.
Aydin Mirazee CEO / Founder of Fellow App
Aydin leads a company in Fellow App that is focused on better productivity and employee experience. We talk about how he makes that happen.
How The NFL Creates An Experience with Joey Buskirk
The NFL is known for its ability to create a great product that even non sports lovers can enjoy. How do they create an experience both on the field and at home? I talk with Joey Buskirk who works for the NFL more about that.
Turning Detractors Into Promoters
Did you know your most loyal fan base is the one that hates you right now? If you can turn a 1 star into a 5 star with your experience they will be loyal for life. I go through some tips on how to do that.
5 Tips For Customer Experience From Patagonia
Patagonia always has high marks for customer service. I go through 5 ways they make that happen
Productivity at Work Is Possible
There are plenty of hacks to help you be more productive at work. I give you some tools to make it better.
How to Say No To Customer --- Anyone Really.
We love to tell people yes, even if to our own detriment. On todays episode I help you see how to say no and make it feel like you're saying yes.
How to find success with Remote Work.
Remote work is challenging. Here are some tips on how to lead and find success with remote work.
Can Productivity Apps replace Meetings?
I go through my tech stack and how to avoid wasting time each day.
Creating a sales team with customers in mind with Cody Gilland VP of Sales at CloudApp
Sales people are on the front lines of customer experience, but how do you train them to create one? I talk through it with Cody Gilland VP of Sales at CloudApp.
How to be Indestratable with Guest and Author Nir Eyal.
Nir is a fabulous author of Hooked and Indestractible. To launch this podcast, we talk about how to improve your life and business by taking control of what you put your focus on.