The Customer Success Coaching Podcast
By Amiel (AJ) Greathouse
(Views expressed by AJ and guests are their own and not necessarily those of their employer.)
The Customer Success Coaching PodcastAug 15, 2022
Total Experience (CX, EX, MX, and UX) - AJ and Vaishali Dialani
Vaishali Dialani joins AJ to talk about the latest buzz phrase in CX. Vaishali introduces us to how this new more holistic approach can be leveraged to enhance customer experiences. For this episode, we made an online donation to SOS Children's Villages India.
De-escalation Espresso - AJ and Orlando Alva
CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education.
Cabernet and Careers - Part 2 - AJ and Stephanie Darmofalski
Join us again as we talk more about taking care of and developing your people. We make an on-air charity donation of $15 to The Blue Rose Foundation. Closing things out, we play a little game. And we sip...
Cabernet and Careers - Part 1 - AJ and Stephanie Darmofalski
CX Manager Stephanie Darmofalski and I sat down for a splash and a light-hearted conversation. In part 1, we talk about career pivots, pandemic management, and manifesting something new.