Winning At Business with Ash Taylor
By Ash Taylor
Each episode will be a conversation with me alongside my co-host and producer, Shirley Herron, an experienced business owner and coach herself. From buying psychology to overcoming internal barriers to marketing and building your team. We'll aim to cover all aspects of what's involved to play the game of business to the best of your ability.
So, sit back and listen to these short, sharp, punchy episodes and let us know what you think!
Winning At Business with Ash TaylorNov 11, 2020
Micropod 5| How do I implement price increases?
Increasing the prices within your business is essential over time as your business grows. Not only are they a reflection of the quality of your services and your business, but necessary for the survival of them and our livelihoods. However, there are many things to consider when going about this that make the process difficult.
Ensuring that the prices are still reasonable and a fair reflection of your work, retaining a good percentage of your client base afterwards, and dealing with both the guilt and the imposter syndrome that can sometimes follow is off-putting for many.
This question is one that Ash gets a lot when talking to clients, so here's his advice to you when implementing price increases.
Micropod 4| How do I get more stuff done?
Ash was asked a question the other day...
"How do I get more stuff done?"
Trying to maximise productivity and get the right tasks done to ensure your business is growing is easier said than done. However, there are things you can do to make this a lot more simple, so here's what Ash had to say.
Micropod 3| How much should you spend on marketing?
Ash was asked a question the other day...
"How much should I spend on marketing?"
Marketing is one of the most powerful tools a business owner has, and making sure you use it to its full potential is essential for a successful business. But trying to calculate how much you should spend on your marketing platforms isn't straightforward, so here's what Ash had to say.
Micropod 2| How do I deal with overwhelm?
Ash was asked a question the other day...
"How do I deal with overwhelm?"
Overwhelm is something that every business owner will experience within their career, but it isn't easy to manage, so here's what Ash had to say if you don't know where to start.
Micropod 1| Why do people find success easier than others?
Ash was asked a question the other day, and it's one he gets regularly...
"Why do some people find success easier than others?"
Success is a word that all business owners are familiar with, but trying to understand what success means to you, and how to measure it isn't easy, so here's what he had to say.
Episode 37| Why you struggle to ask for help and what you can do about it
In this week's episode...
❓Why do people struggle to ask for help? What are the repercussions of this?
❓What does it mean to be vulnerable in the How does it impact a business owner?
❓How can putting plans in place make life easier for you and the people involved in your business?
With Ash's surgery nearing, he and Shirley discuss what he's doing to ensure his business is in safe hands during recovery and the idea of asking for help.
Episode 36| First impressions, their importance, and how you can nail them
In this week's episode...
❓Why are first impressions so important? What can you do to make a good first impression?
❓How do appearances influence first impressions?
❓When is it appropriate to wear a suit as opposed to smart-casual clothing? What does it mean when networking?
❓Why is authenticity so important? How can this influence first impressions and the relationships that stem from them?
As networking begins to move back to in-person events, Ash and Shirley look at all things first impressions and appearances! They explore the importance of dressing accordingly to the situation you're in, how first impressions influence people's opinions of you, and how being authentic is crucial when building new relationships.
So let us know- what do you do to make a 'good' first impression, either professionally or personally? What do you wear to networking events- do you stay authentic? We'd love to hear from you!
Episode 35| Why automation and customer service don't always go hand-in-hand
Coming up this week...
❓What are the pros and cons of using automation to help in your business?
❓Why is it important for customers to talk to REAL people as opposed to automated response services? What are the benefits?
❓Is there a 'right' way to deal with complaints? What can you do to ensure your customer feels acknowledged?
In this episode, Ash and Shirley reflect on a recent experience Ash had with poor customer service and the effects that relying on automation has on both the customer and the business. They look at how they'd work through a complaint, whether there's a 'right' way to go about it, when to shift from automated services to real people, and much more!
So let us know- how would you go about dealing with a complaint? Would you use an automated service, or rely on your team to work through the issue? We'd love to hear from you!
Episode 34| How to create goals AND STICK TO THEM in 2023
It's the first episode of 2023, and this week...
❓Why is setting goals important? How can you make sure you're setting the right ones?
❓Can a goal be too big? How do you manage yourself to ensure you see them through?
❓What is external and internal reward? Which is better, and how does this influence your motivation?
❓Why is creating habits so important? What can this do for us in the long run?
In this episode, Ash and Shirley look at setting goals and, as we embark on a new year, what we can do to ensure we stick with it and see them through. They explore how things such as motivation, habit and reward make us more determined to reach our goals, and how it betters us as business owners.
Episode 33| Why your business doesn't have to stop, even if you do
In this week's episode, Ash is preparing for major heart surgery, and as a business owner and entrepreneur, wants to ensure that his business can run efficiently in his absence.
Along with Shirley, Ash reflects on what he's learnt from the experience and explores some of the things he has implemented into the business, as well as some of the scenarios he has planned for during his recovery, so that The Business Clubhouse can still offer a service to its clients service even though he isn't there.
The pair explore the idea of resilience, and how planning for several outcomes- as opposed to just one- can help with making sure that your business is secure throughout your absence.
So let us know- is there something you've implemented in your business that means it can run when you're not there? Drop it in the comments, we'd love to hear from you!
Episode 32| How to master momentum to keep your business moving
❓What is momentum, and what triggers it within the world of business?
❓Does momentum happen to us, or do we control it?
❓How does your perspective on big events change your momentum? What impact does this have on your business?
In this week’s episode, Ash and Shirley look at momentum, what it means and how understanding the ins and outs of it can lead to better growth in your business.
Episode 31| Why multitasking isn't a friend, but a foe when trying to achieve end goals
❓Why is multitasking more ineffective than other methods of working?
❓What is self-interrupting and how can it affects the rate at which you get things done?
❓Did you know that you lose 20% of your efficiency when you add a task on to the things you're doing?
❓Do you let others dictate your day, or do you ensure that you're working towards one specific goal?
In this episode, Ash and Shirley talk all things productivity, including how multitasking isn't all it's cracked up to be, and how having a vision for your business is the key for business growth.
Episode 30| The importance of increasing high value sales, and how to achieve it
How often do you call previous customers? How can this affect your sales?
How easy do you make it to keep customers coming back for more?
What are the benefits of retaining customers as opposed to gaining new ones?
After Ash had a simple and though-provoking conversation with Audi, he and Shirley look at how keeping in contact with previous customers can help you retain customers and increase the number of high values sales in your business, particularly in service-based businesses.
Episode 29| How coaching could be the key to your business' success
❓Why is it important to implement coaching into your business? What impact might this have on the way your business operates?
❓How can your team's ability to problem solve enable you to take a step back from the business?
❓What can you do to ensure that your business runs without you there?
In this episode, Ash and Shirley take a look at their backgrounds in sports and how the techniques used could be implemented into your business to better your team's ability to work without you present.
Episode 28| The 5 commonalities in industry that ALWAYS lead to success
What are the benefits of having a multi-disciplinary team? How can having this wide berth of opinions create better ideas?
Why do innovative companies encourage failure? Is there a plan in place to support the consequences? What are the benefits?
Why should business owners be willing to take risks? Does it come part-in-parcel with the job?
After attending a conference focusing on innovation and technology, Shirley noticed the same five commonalities occurring during presentations, and in this episode, both her and Ash explore each idea and how they can impact small businesses for the better.
Episode 27| Right decisions, wrong decisions and the process in between
❓Businesses have to make decisions constantly, but how does the process differ between small businesses and the big conglomerates?
❓What makes a good or bad decision? Is there a way to distinguish between the two?
❓Why shouldn’t you spend large amounts of time making decisions in your business? Is there a process you could implement to speed up the process?
❓How can a fear of making the wrong decisions affect your business’ growth?
In this week’s episode, Ash and Shirley discuss how getting to the point when decision-making speeds up processes within the business and can implement growth much faster, and how a fear of making the wrong decisions leads to a paralysis of making such choices. So let us know, have you ever made a decision that turned out to be the wrong? How did you rectify it?
Episode 26| Why perception really is everything
❓How can you tweak your business or products to appeal more to customers both new and old?
❓Why is branding and marketing so important? How does this affect a customer's perception of your business?
❓Why is it crucial to talk to, and listen to, your customers? How can this affect your business' performance?
In this week's episode, Ash and Shirley talk about all things perception, and how understanding what your customers want (even the things they aren't aware they want) can better your business' performance! So let us know- how do you market your business? Do you take into account customer perception when building your business' presence online?
Episode 25| How to take a break from your business, before your business breaks YOU
❓Some people link success to how many hours they work, but why isn't this the case?
❓How can focusing on the 'little things' cause you to lose sight of what's important?
❓How does overwhelm and working weekends lead to burnout? What are the impacts of this?
❓How can time off be an asset to your business? How do you start seeing it as such?
In this episode, Ash and Shirley look at planning time off from your business, and the impact that taking breaks has on business success!
Have you ever felt guilty from taking a break from your business?
How do you make sure you're taking the time off you really need?
Let us know- we'd love to hear from you!
Episode 24| How to take opportunities and plan for the risks
❓Why do some of us have a tendency to turn down opportunities whilst others always take the leap? How does this impact the growth of our businesses?
❓Do you prefer to see where the opportunity takes you, regardless of the risks, or are you more risk averse?
❓What is a soft landing, and how does it act as a security blanket when taking risks in the business?
❓How can you plan for the risks you're taking? Can you manage them entirely, or mitigate the situation?
In this episode, Ash and Shirley look at taking risks, and how planning for them can ensure your business is 'safe' when taking opportunities made available to you. Do you like to stick to what you know, or are you more of a maverick? What's the biggest risk you've made in your business? Let us know- we'd love to hear from you!
Episode 23| How to value yourself so customers value YOU
❓Why do we feel the need to apologise for the cost of our products or services?
❓How can your perception of expense affect your pricing? Will someone be willing to buy something you'd consider to be too expensive?
❓Why shouldn't you set your prices based on how you value your product? How can this affect your sales?
❓How is it possible to increase your prices, lose customers, and still gain a profit?
In this episode, Ash and Shirley look at how valuing yourself influences a customer's perception on the quality of your business. The explore the way someone's perception of wealth changes, and how there will always be people willing to pay more than you may think. So let us know- is there anything you deem too expensive to spend money on? We'd love to hear from you!
Episode 22| How environment dictates performance
In this week's episode...
❓How much does your environment dictate your performance? Is it better to remove yourself from this space when planning?
❓How can planning help you become more productive and 'take action' more efficiently?
❓Why is it important to identify what processes and environments work for you, and what are the benefits?
In this episode, Ash and Shirley look at how the environment you work in impacts your productivity, especially when planning. They discuss how removing yourself from your business to take the time to plan could be extremely beneficial and increase work productivity through becoming more self-aware and putting in measures to makes sure to overcome your weaknesses and increase your success.
Episode 21| Making mistakes and taking responsibility
In this week's episode...
❓How can you take responsibility for mistakes and the actions that follow them? What is the impact of this?
❓What is a 'negative thought loop'? How are they created and how can you prevent them?
❓Why is it better to look at the positives as opposed to the negatives when a mistake has been made? Is it possible to erase the memory of the failure?
Making mistakes is part of being human- we've heard it many times before, but we continue to berate ourselves as a results of these failures.
In this episode, Ash and Shirley discuss how making mistakes is inevitable when owning your own business, and how solely focusing on the positives can benefit you and your business.
Episode 20| Restoring a work-life balance
This week, I was chatting to a client when the topic of time management came up, and it reminded me of a podcast episode I recorded a while back with Marcel Petitpas, the CEO of Parakeeto.
In the early days of a new business, we often underestimate how much time it'll take to complete different tasks, where we find ourselves having to compensate by working late nights or weekends. In turn, this often disrupts a healthy work-life balance, which makes it harder to manage not only our time, but also our business.
So how do we prevent this and ensure that we're managing our time effectively?
Well in this episode, Marcel and I explore the idea of 'scoping' and how it can improve our ability to time manage and help restore a secure balance between our business and personal lives.
Episode 19| How to let go of your business
In this week's episode...
❓How can you help your business stand on its own two feet? What are the benefits of taking a step back?
❓Are you taking your responsibility seriously when helping your business become independent? What does this mean for both you and the business?
❓What does it mean if you 'helicopter parent' your business? What are the impacts of treating your business in this way?
This episode discusses the idea of letting go- taking a step back to let your business grow and make it's own mistakes. Ash and Shirley introduce the idea of your business being like your baby, comparing the various stages of development in both children and a new business.
We'd love to hear from you, so let us know- is there a time that you had to 'let go' of your business a little, and how did you go about it?
Episode 18| How to manage your team for maximum productivity
In this week's episode...
❓What does it mean to manage people? How do we do this to create a healthy working environment?
❓What are 'check-ins' and how can they benefit both employer and employee? How do they affect yearly appraisals, and is this for the better?
❓How do you create an appraisal-like environment or situation when you work by yourself? Should this be external from your business?
As the academic year comes to a close, Ash compares the nature of exam results day to that of an appraisal, looking at how a lack of warning affects one's outlook on failure and work life itself.
Is there something you do to manage yourself or your team to make sure that the working environment is a strong and healthy one? Let us know in the comments- we'd love to hear from you!
Episode 17| Why consistency is the key to achieving your goals
Whilst recovering from her recent hip surgery, Shirley has found herself comparing her rehabilitation to running a business, as both need clear goals and consistency. So in this week's episode of the Winning At Business Podcast we're chatting about...
❓ What are the benefits to having clear goals? How do they influence the actions taken within our business?
❓What is the principle of consistency? Why do we feel uncomfortable when we don't fulfil a habit?
❓Why are we always looking for quick results? Why doesn't this work and what are the effects?
To be a success, we have to do a lot of tasks repetitively, building habits doing the things that no-one sees. So let us know in the comments- is there a habit that you have within your business or personal life that you believe helps you achieve your goals, whether they're long-term or daily?
Episode 16| How making it hard to say no increases your sales
In this week's episode...
❓How can you make it harder for possible clients or customers to say 'no'? How will this affect the number of closing sales you're receiving?
❓Are there things you could be doing to keep people 'in the loop' with your business?
❓Is sending customers multiple emails within a small time frame annoying, or a way of increasing sales?
This episode talks all things closing sales, and how you can increase the number that your business is receiving! Are there any methods or techniques that you use to help keep sales high? Let us know- we'd love to hear from you!
Episode 15| How rejection can fuel growth
In this week's episode...
❓How far would you go to avoid rejection? What impact does this have on the growth of your business?
❓Do you tend to take rejection personally, or see it as a learning opportunity? What can you do to start thinking of rejection as an opportunity to grow?
❓How do you deal with rejection? Is there a 'right' way to deal with it, or does it depend on the person?
Ash is on his own this week talking all things rejection and how he views rejection within his business. Have you ever experienced rejection within your business- if so, how did you deal with this? Let us know- we'd love to hear from you!
Episode 14| How implementing habits betters your business
In this week's episode...
❓How do you start treating our business like you would a client's? What are the benefits of this?
❓Why don't we implement the skills we utilise with our clients in our own businesses? How can we ensure that we're applying them?
❓How can cyclical, forgetful behaviour impact your business? Can creating habits within your work prevent this?
This episode focuses on implementing our skillset into our own businesses, rather than reserving it for our clients and looking at how this can be beneficial.
So let us know- is there a skill that you possess that you don't implement into your business enough? We'd love to hear from you!
Episode 13| How to define your success
In this week's episode...
❓What does success mean to you?
❓Do you find yourself comparing your success to others, or do you stick to what you believe in?
❓Does money equal success or is it valued in other ways?
❓How has the pressure to be the 'best' changed our perception of success?
In this episode, Ash and Shirley explore what success means to them and their businesses, and how it has changed for them over time. So what does success actually mean to you? Let us know- we'd love to hear from you!
Episode 12| How to break out of the comfort zone and strive for success
In this week's episode...
❓If the steps to having a successful business are obvious, why don't people follow them?
❓Are you making the most of the opportunities in front of you, or do you stick to what you know? Do you venture outside of your comfort zone enough?
❓How can you hold yourself accountable for the actions you take in your business? How will these lead to success?
❓What does success mean to you? Do you compare your business to others too much?
So what are you doing to strive for success? Let us know- we'd love to hear from you!
Episode 11| How to master customer service
In this week's episode...
❓Is it easier to retain existing customers, or find new ones?
❓How can you make customers feel like they matter during their time with your business? Do we focus on this enough?
❓Is there something to be learnt from big companies and their customer service teams? Are they a good example, or something smaller businesses should stay away from?
❓How can you make it easy for your customers to continue doing business with you, rather than looking elsewhere?
This episode covers everything customer service, and how you can better this to ensure customer/client retention.
Have you had a bad experience with customer service? What key learning points did you take from the experience? Let us know, we'd love to hear from you!
Episode 10| How to reduce friction in your business
In this week's episode...
❓What is friction? How does this affect your business?
❓What are you doing to make your customer's journey with you as simple as possible? Are you doing enough?
❓How can you fix any bumps that you may have within your business?
❓Is it easier to retain existing customers or find new ones? How do you achieve a good balance between the two?
This episode will help open your eyes to what friction is within your business, and the many ways that you can reduce it to increase your sales.
Episode 9| Mental Health Awareness Week
In this week's episode, we're taking the time to explore mental health in the workplace for Mental Health Awareness Week. I'm joined by Matt Butler from Plan A Health Consulting Ltd. who provide Mental Health Services for businesses.
This episode was recorded during Mental Health Awareness Week last week and aims to help business owners, managers or employees become more aware about mental health in the workplace, and provide some solutions that may help to achieve this.
❓What are the signs of burnout within a workplace? How can we prevent this, and are we doing enough?
❓What can business owners do to improve the mental health of their employees? Are there solutions to create a better working environment?
❓What are the effects of mental health on your business? Is this something you've considered enough?
❓How do you create an environment that's psychologically safe for everyone in the workplace? What does it mean to have a space that's 'psychologically safe?
Episode 8| How to ask the right questions
In this week's episode...
❓We all ask questions, but are you asking the right ones? How do you know when you're asking them?
❓Do you have a tendency to focus on the questions that will solve an immediate problem, or do you look at the bigger picture?
❓Are you creating a secure environment to ask these questions in?
❓At what point do we lose the ability and desire to ask questions?
This episode will open your eyes to the ways that asking the right questions can be beneficial for both you and your business.
So what questions are you asking right now? Let us know- we'd love to hear from you!
Episode 7| How to think like a customer and increase sales
In this week's episode...
❓How can you make life easier for your customers?
❓How can thinking from the perspective of a customer or new employee help meet your sales targets?
❓Do you often take shortcuts in your business that may make business with customers harder? How often to you look at your business from an outsider point of view? Should this be something you're doing more often?
❓How can feedback be beneficial to your business? Are you one to take it personally, or do you use it to better your business for your customers?
This episode will open your eyes to the possible points of failure that could be reducing your sales and how you could correct them.
Have you ever found yourself taking shortcuts or making mistakes in your business? How did you address them? Drop your experience below- we'd love to hear from you!
Episode 6| How to become comfortable with selling
In this week's episode ...
Ash gets mugged!
❓How do you know if you're a natural sales person?
❓Did you start your business to 'run a business' or to 'do the thing' that you're good at and then find out that you needed to learn all these business owner skills afterwards?
❓How can you get comfortable with selling?
❓What Shirley does to take the pressure of selling off herself
❓One 𝗴𝗿𝗲𝗮𝘁 lesson you can learn from dating to apply in your sales pitches
So let us know ... do you enjoy or hate selling? Do you have any tips for our listeners of how you've made sales fun and effective? We'd love to hear from you!
Episode 5| How to prioritise for maximum success
In this week's episode we started off talking about pricing but it quickly led to a conversation about true priorities and where work fits into our lives ....
❓ How regularly do you review your pricing? Is it annually like most people? Should it be more regularly?
❓ How many times do you need to hear a message before it hits home and you take action?
❓ Are you being honest with yourself in terms of what your true priorities are?
❓ How do you define success?
❓What choices do you make - consciously or unconsciously - and are they aligned to your true priorities are?
This is an episode that should provoke some deep thinking and soul searching. We'd love to hear what your true top 3 priorities are and how they link to your definition of success - comment below.
Episode 4| How to let a member of staff go- the 'right' way
In this week's episode we're talking about managing staff and business direction....
❓ How do you tell staff that they're not performing to the level you expect?
❓ Is having friends work for you ever a good idea?
❓ What happens when your vision and aspirations as a business owner mature at a different rate or in a different direction to that of your staff?
❓ Who's responsibility is it to communicate about work?
🤔 Why Hannah and Shirley staged an intervention with Ash
❓Does home working make it harder for staff to engage in what's going on in your business?
Let us know if you've ever had to let a member of staff go - what prompted it and how did you go about it? We'd love to hear from you!
Episode 3| How to distinguish between vision and goals
In this week's episode we're talking about goal setting and vision in your business
> Where do you start if you've never set formal goals before?
> What's the difference between vision and goals?
> Different types of goals and how they impact your business in different ways?
> How what you stand for personally shapes your business vision and goals
> What do you daydream about and why it's so important
> What are anti-goals and why they can be just as important as goals
> Where do you do your best thinking?
> What if?
Episode 2| How making mistakes can increase your approachability
In this week's episode we're talking about authenticity in your business
> How incongruence between how you present yourself on your website and in person can affect your sales
> How difficult it is to be vulnerable and true to your own authentic self
> Why making mistakes can make you more approachable and relatable to your clients
> Who are you anyway?
> Why we're all intrinsically biased and make snap judgments about others in 300ms (or less!)
Episode 1| How 5 star service trumps 5 star products
We're back from a hiatus and with it, we're bringing you a brand new format. In this series, we'll be focusing on what's involved in playing the game of business effectively and most importantly, how to win. Each episode will be a conversation with me alongside my co-host and producer, Shirley Herron, an experienced business owner and coach herself.
In this week's episode:
> Ash almost sells his wife Kay for some camels!
> Why creating a tribe from your customer base is so important
> How 5 star service trumps 5 star products every time
> How everyone can make more sales with one simple step
> Why you should make the most of every economic opportunity
Lessons learnt from publishing my book
A year ago today, my first book, "Hitting the Wall", made it to number 1 in two Amazon bestseller categories.
I took some time earlier this week to chat over what it was like to write and launch the book with Shirley. It was quite interesting to reflect on the last year and lessons that I've learnt from writing the book in the first place, including why it took me 7 years to get it written, why having a team was crucial to the books success and what I think my next TWO book topics will be.
This is a short but fun episode - enjoy!
A Conversation with Chris Dadd of Daddology Ltd.
In this week's episode we get to know entrepreneur Chris Dadd, and find out how he has aligned the vision and values of his businesses with his passion for supporting a variety of charities.
Chris' fascinating insight into how to get the best from your customers whilst improving your own profitability is not to be missed!
A conversation with Sachin Pabari, CEO, Olivia
Welcome to another episode of the Hitting The Wall podcast!
In this episode, we hear Ash talk to Sachin Pabari, CEO of Olivia.
Are you aware of how much distraction affects your productivity level?
Do you understand the importance of being in the 'flow', and how this benefits your business?
Do you struggle to remain resilient, even why crossing huge hurdles in your business?
Then this episode is perfect for you, helping you to reach maximum productivity within your work.
A conversation with Terry. B. McDougall, Founder, Terry B. McDougall Coaching
In this episode of the Hitting The Wall podcast, Ash talks to Terry. B. McDougall, Founder of Terry B. McDougall Coaching.
Are the rules of work static, or is it okay to break them?
Do you struggle to see the importance of understanding a colleague or client's motivation and perspective, and how this can benefit work flow?
Do you find yourself listening to other people's advice, and possibly losing motivation as a result?
Well this episode clearly breaks each one of these questions down, helping you to see that only you can define your success.
A conversation with Gemma Edwards, Co-Founder, So Contented
Welcome (or welcome back) to the Hitting The Wall podcast!
In this episode, Ash talks to Gemma Edwards, Co-Founder of So Contented.
Do you understand the importance of scaling, and why it should be done sooner rather than later?
Do you acknowledge that having a set process within your business is crucial for stability and work flow?
Do you have the awareness to help clients set up and grow their businesses in a way that would make life easier for the both of you?
This episode dives deeper into each of these topics, and much more, demonstrating that sometimes, it's best to go with your gut and take a leap of faith.
A conversation with Eddie Ray, Founder, Progressive Sports
Welcome back to the Hitting The Wall podcast!
In this episode, Ash talks to Eddie Ray, founder of Progressive Sports.
Do you understand the importance of having a growth mindset and how it can change your business for the better?
Do you have clear goals to focus on within your business?
Do you struggle to acknowledge that employing and surrounding yourself with the right people is crucial?
This episode breaks all of this down, demonstrating that like truly does call to like and that striving to grow and move forward is fundamental for success.
A conversation with Marcel Petitpas, CEO, Parakeeto
Welcome back to the Hitting The Wall podcast!
In this week's episode, Ash talks to Marcel Petitpas, CEO of Parakeeto, about everything time management and scoping within your business.
Do you tend to underestimate the time it takes to complete an action?
Do you understand the importance in scoping and the effect it could have on your business?
Do you acknowledge that managing your time and managing your business is absolutely fundamental?
This episode discusses all of this, demonstrating that managing your time better may lead to a higher profitability.
A conversation with Angel Ribo, CEO, Confidant
Welcome back to another episode of the Hitting The Wall podcast!
In this week's episode, I talk all things leadership with Angel Ribo, CEO of Confidant and the connector of the unconnected.Do you understand the importance of showing your employees who they need to become? Do you acknowledge that taking the leap and investing in your team can be incredibly worthwhile? Do you understand the importance of becoming the best you can and how that can affect your business?
This episode covers all of this and more, demonstrating that at the core of great businesses are strong leaderships.
A conversation with David Horne, Founder, Kehorne
Welcome back to the Hitting The Wall podcast!
In this week's episode, I talk to David Horne, founder of Kehorne.
Do you struggle to make time for doing the things you love?
Do you understand the importance of stepping out of your comfort zone?
Do you limit yourself due to your fear of failure?
We cover all of this throughout the episode, demonstrating that following your gut and taking risks are an essential for running your own business.
A conversation with Jan Cavelle, Writer and Entrepreneur
Another week, and another episode of the Hitting The Wall podcast!
In this week's episode, I chat to Jan Cavelle, Writer and Entrepreneur.
Do you understand the importance of prepping your business?
Do you struggle to recognise the difference between the roles of Founder and CEO?
Do you know what qualities make a good leader and how they are developed?
This episode discusses all of this, helping you to see that growth and self belief are key when running your own business.
A conversation with Daryl Cygler, Founder, Smartphone Video Marketing
Welcome back to the Hitting The Wall podcast!
In this week's episode, I chat to Daryl Cygler, Founder of Smartphone Video Marketing.
Do you find yourself battling with your inner critic?
Do you struggle to recognise imperfect action as progress?
Or do you simply want to promote you business through video marketing, without the expense or need for professional equipment?
Well this episode covers all this and much more, helping you see that action and growth doesn't always come with perfection.
A conversation with Dean and Marie Haywood, Owners, 5 Star Furnishing Care
In this week's episode, I talk to Dean and Marie Haywood, Owners of 5 Star Furnishing Care.
Do you know when and how to ask for help and the importance of doing so?
Do you struggle to identify those that you can trust and seek advice from?
Can you confidently say that you are focused and have the drive to move forward?
This episode discusses all of this and more, demonstrating that, as business owners, it's okay to not have all the answers.
A conversation with Tamzin Hall of The Interview Cheerleader
In the final episode of the Mental Health Awareness Week podcasts, I chat to Tamzin Hall, Owner of The Interview Cheerleader.
Do you recognise why resilience is crucial to master?
Do you want to be able to turn overwhelm into success?
Are you familiar with the tools and techniques to overcome struggles and build resilience?
The final episode of the week emphasises the importance of validity, its effect on resilience and why sometimes having to rely on our own internal validity is key for development.
A conversation with Olga Frankow of Olga Frankow Coaching
In the second episode of our mental health awareness week podcasts , I talk to Olga Frankow, Founder of Olga Frankow Coaching.
Do you understand the difference between healthy and unhealthy stress?
Can you identify the main triggers of you stress?
Do you want know how to deal with your stress in a way that works best for you?
This episode explores all of this and more, whilst showing you the importance of recognising that our commitments and the expectations we set ourselves can sometimes be too much.
A conversation with Ian Thomas of Cognisant Training and Development
As this week is mental health awareness week, I'm talking to three expert guests about mindset and mentality as well as how business owners can help their own mental health.
In this episode, I chat to Ian Thomas, Founder of Cognisant Training and Development.
Are you happy with the value you've set for your product or service?
Do you want to know how to deal with impostor syndrome?
Are you still listening to your inner critic?
In this episode, find out the importance of not allowing old and limiting beliefs to hold you back from creating the life you want and deserve.
A conversation with Gary Fullwood of Gary Fullwood Designed Living
In this week's episode, I chat to Gary Fullwood, Founder and Owner of Gary Fullwood Design Living.
Do you understand the importance of surrounding yourself with the right people?
Do you find it hard to give yourself recognition for success and development within your business?
Do you constantly strive to improve yourself and your business?
Then this episode is perfect for you, demonstrating how crucial it is to recognise that your future is in your hands and that you're the creator of your own success.
A conversation with Jane McDowell of Jane McDowell Migraine and Headache Solutions
This week's guest is Jane McDowell, founder of Jane McDowell Migraine and Headache Solutions.
Jane and I discuss her journey, from starting her business to present day, as well as her own battle with migraines, many of which held her back from living her life the way she wanted.
We hear how Jane decided enough was enough, and used her negative experience to start her own business, using non-medicinal methods that worked for her.
She shares how she has adapted to work more efficiently during lockdown, and how being able to work with clients remotely has improved her business.
This week's episode gives a great insight into how small-business owners can change the way they work for the better when put under large amounts of pressure.
A conversation with Alasdair MacLaine, Founder, Wingback
In this week's episode, I talk to Alasdair MacLaine, Founder and Chief Designer at Wingback.
Ali shares his experience in starting his own business, from leaving his innovation job at Dyson, to launching products that have reached 5000% of their initial sales target.
We hear how he struggled with sales traffic, particularly through his website, and how going back to basics helped him to discover what worked best for the business.
We also discuss how Ali expanded his business by employing a small team and taking a step back to focus on his strengths and passions, which has been instrumental to Wingback's growth.
This episode demonstrates how crucial it is to reflect on your successes and failures, as well as the importance in accepting your own strengths and weaknesses.
A conversation with Leo Phillips of FetaAccompli
In this week's episode I chat to cheese connoisseur and fellow QPR fan about business and his mission to help save British cheese (but not QPR)!
We discover why taking the first step is courageous and being persistent is key to success.
We also explore the value of vision and stubbornness in overcoming barriers and how even tiny steps give you a sense of progress.
Leo also shares how deciding and sticking to KPI's early on has given him vital direction in growing his venture.
This is great episode with fewer cheese puns than you'd expect!
You can connect with Leo at https://fetaccompli.uk
A conversation with Danny Denhard of Focus
You’ll learn about the power of creating personal eco-systems, and why enabling conflict in the workplace is a good thing.
We talk about business being a badge of honour, prioritising culture before the workplace collapses, and why gossip is so important.
Danny also takes through his personal manifesto for change, why being back-to-back is damaging productivity and whether the new habits we’ve created in the last 12 months are beneficial to people and businesses
A fascinating discussion
Weekly digest Of the best articles from the week you likely haven’t read - mustreads.substack.com
Weekly inspiration every Monday on improving leadership - blog.focus.business/leaders
Focus aka fixing the broken world of work
Manifesto - www.focus.business/manifesto
Connect on social media with me
A conversation with Stuart Miles of Develop Dental
Stuart and I chat about the journey from a lab in a freezing cold garage in Swindon to realising that sale. We discuss dealing with the emotional lows of losing everything through bankruptcy in a previous business and the lessons learned that helped shape the dental practice.
Through 10x growth over three years and the problems that brought to recognising that his greatest strength is also his greatest weakness, Stuart shares some real gems.
The most important lesson of all is that you should never, ever stop marketing and why this could have saved his last business and was the making of this one.
A conversation with Catherine Watkin of Selling From The Heart Ltd.
Catherine and I talk through her journey of searching for what she felt was the authentic, right version of herself whilst battling a chronic health condition.
She also shares her views on why putting your values first is more important and effective than chasing the cash and why work that is meaningful matters.
Catherine’s success has been despite or perhaps because of her resistance to visibility and also involves some profound lessons around authenticity and understanding what your weaknesses are.
A conversation with John Lamerton of Big Idea
John and I have known each other on and off for many years but it was only recently, on the publication of my best-selling book 'Hitting the Wall', that we reconnected, discovering a number of value connections and shared experiences.
John is the author of three books, which only makes my slightly jealous! He is someone I’ve long admired for his business skills but also his skills as a human being.
John talks about his journey from Civil Servant to entrepreneur and the "moment" that made him realise that success from him was very different to what people said he "should" do. We look back on his moments of failure when the assets he didn't control destroyed his ability to generate customers and chat about why playing the long game, with basic principles trumps the quick win.
We also talk about the pain of losing our respective sisters, only three months apart; and how it has given us both a perspective on what's important to us - now.
This is an episode with practical marketing insight as well as simple business principles, valuable to anyone on the entrepreneurial journey.
A conversation with Sarah Coetzee of Roast Lab Coffee Roasters
We talk about starting the business to get away from the inflexibility of corporate life with a new-born baby. Sarah shares her story about dealing with mum guilt, why setting boundaries in business is so important and how good things have come out of rejection.
We also discover how her first career as an England footballer has given her a 'never give up and I’ll always find a way' attitude.
A conversation with Chris Cortopassi of Short Steps Ltd.
Chris and I talk about all sorts, including:
Managing and preventing your own mental health in order to adjust the course that you are on.
Why allowing other people to define your own success is a poor thing.
Understanding who is influencing you, the principle of keeping up the Jones'.
Not assuming that the people you always rely on for support will be there.
And, most importantly, about why putting your hand up is a strong thing to do and shouldn't be seen as a sign of weakness.
A conversation with Dr Noel Rousseau of Rousseau Golf Academy/Golf Coach Access
We hear about the importance of ‘purposeful practice’ and how that relates to our businesses. Noel also explains why he still has mentor sessions himself to ensure that he stays on top of his game and adapts in a constantly changing environment, and we look at why we need to be passionate about the mundane.
Whether you’re a golfer or not, this week’s episode gives a great insight in to how we all need to focus on what’s important if we’re to make those game-winning putts, whether it's the game of life, business or golf!
Hitting The Wall - The one where we talk mental health
This week we're talking mental health: a topic that is often shied away from, particularly in men, but a very important one nonetheless.
Ash is joined by Dan Harrison from WP Doctors, Robbie Richardson from Richardson & Paige, John Peddie from Fearless Video, and Darren Finley from PTSD Journals, who are brave enough to share their personal journeys and top tips of how they manage their mental health.
They also discuss how you can support someone who you think may be going through a difficult time.
Whether you're male or female, you'll find the discussion thought provoking with a gentle challenge to how you view your own mental health.
This is one not to miss!
A conversation with Simon Lunt of Silent Sales Ltd.
If you don’t want your sales process to make you rival Del-Boy this week’s conversation with Simon Lunt is a must listen!
Having spent over 20 years working in sales for companies in a variety of sectors, Simon’s experience and knowledge speaks for itself.
Hear why it is so important to be authentic and inquisitive if you want to secure those sales and why it’s also important to get the basics right.
A Conversation with Brady Last of EY Breakthrough Incentives
In this week’s episode, Brady talks about why taking a risk and leaving the security of a well established employer behind was easier when she focused on her why, even though she often felt like an imposter!
We chat about why it’s important to build good foundations for our businesses on which we can build and why appreciating ‘the moment’ can be so powerful.
A conversation with Bradley Hatchett of Network My Club
This week we hear how Bradley Hatchett’s experience of working for Brighton and Albion Football club combined with a life-long love of sport, led him to start a business specialising in providing networking opportunities for people from a diverse range of businesses.
We also hear why having a vision and being able to articulate it was key to helping Bradley bring his ideas to life and why, during lockdown, the virtual networking sessions they provide have been invaluable in supporting their members around the country.
A conversation with Matt De'Ath of CoActive Health
Why is managing your fitness like running a business? And how can increasing your fitness can help you to be a better business owner?
Find out by listening in to this week's conversation with physical training coach and owner of Coactive Health, Matt De'Ath.
A Conversation with Martin and Jacki Norbury of Advocate Business Services Ltd.
From selling a business twice, dealing with personal heartache and discovering their passion for helping other families build a business on their terms; Martin and Jacki Norbury share their vast experience and knowledge in this episode.
We learn what TERMS can mean for you and your family, why Everest basecamp is not all it's made out to be and why not working Fridays is a movement anyone can get involved in.
Martin and Jacki also talk about why most people spend time driving profit when that time should be used to greater effect.
A conversation with Evie Whitehead of Evie Nutrition
When lockdown saw all her clients cancelling overnight, Nutritional Therapist Evie Whitehead (DipION) was forced to rethink how she delivers her services and the results have been far better than she ever expected. Listen in to find out how she changed things around and turned a situation that could have been the end of her business into something positive.
Evie also gives us a fascinating insight in to why we should take our gut health more seriously and how it can be impacted by so many things other than just what we eat, it might just leave you wanting to know more!
A Conversation with Ash Taylor!
Turning The Business Clubhouse podcast on its head this week, our 'guest' is none other than Ash Taylor himself! Talking about what it's like on the other side of the fence, we learn why Ash feels so passionately about business coaching being accessible to all.
A Conversation with Luke Siswick from The Chalfont Barber Lounge
From Boxer to Barber, hear how Luke fell in to the trade that led him to opening his own Barber's shop where the emphasis is on making his customer's feel like they are his only client (even though they're not!).
Luke also shares his thoughts on why you should never be afraid to ask for help when running a business and making sure that you prioritise what's important.
A conversation with Ron Mookerjee
This week, we hear how Ron's experience on both side of the 'debt' fence means that he understands the difficulties business owners face when trying to overcome their financial struggles.
Ron also gives us some great tips on how to deal with debt, whether it's money your business owes or money owed to your business, and how to avoid some of the common pitfalls when taking out loans.
A conversation with Helen Sanders of Your People Partners
From radio presenter to recruitment consultant with a difference, Helen's career path has taken some unexpected turns which ultimately helped her to build a business that she is exceptionally proud of and which makes a difference to people's lives.
In this week's episode Helen tells us why she used to be embarrassed by her role, and how she's taken all the things she dislikes about recruitment and turned them in to positives. She also shares her thoughts on why you shouldn't get so hung up on job descriptions and CVs when you are looking for the perfect employee for your business.
A conversation with Martin Gladdish of The Business Ghost
In this week's episode, I am chatting with Martin Gladdish, whose ability to tell a story is second to none!
We hear how Martin, who “wasn’t particularly good a writing” at school, broke free of the daily grind of commuting in to London that was dragging him down, and ended up building a thriving business writing stories for other people! Martin also shares his thoughts on why it’s not always the actual words he writes that are most powerful but the implied message they convey.
Finally, we chat about why making yourself ‘comfortably uncomfortable’ is essential if you want to grow your business, and why sometimes you just need to be brave!
A conversation with Emma Hollings of EH Photography Services
Emma tells us how winning a national photography award at just 16 years old was the catalyst for her becoming a professional photographer and owning her own business. We chat about how research was the key to helping her develop a service that people really want and identifying where there were gaps in the market that needed filling, and Emma also explains how she helps people to understand how to use the images they have had taken in order to best meet their needs.
Finally, we discuss how realising that she needed to put her camera down helped Emma shift her mindset, expand and develop her team, and drive her business forward.
A conversation with Sapna Pieroux of InnerVisionsID Ltd.
In this week’s episode of The Business Clubhouse Conversations I chat with award-winning author and branding consultant extraordinaire, Sapna Pieroux of InnerVisions ID Ltd.
We talk about why a logo is just the tip of the iceberg when it comes to your brand and why it’s more about your values and what you stand for in your business. Sapna explains why it’s so important to get the whole package right in order to build brand-loyalty and help make your business indispensable to your customers/clients.
We also discuss why it’s important to be consistent with your brand and how having the right branding can give you the confidence and drive to help elevate your business to new levels. Finally Sapna shares her thoughts on why you shouldn’t be afraid to try new things in your business and why you shouldn’t give up when things are a challenge.
A conversation with Jane Stewart of Mint Decisions Ltd.
In this week’s episode of The Business Clubhouse Conversations I chat with Jane Stewart of Mint Decisions.
We talk about how failure is an essential part of success and why it is important that we structure our failures so that we can learn from them and not see them as a cost to our business. Jane explains why we need to measure on input or output but not both at the same time, and why she believes we need to experience the painful parts of life to help make us better.
Finally, we discuss why it’s important to remind yourself of your goals and be prepared to evolve and adjust over time, and Jane tells us about her ‘not bucket’ list!
A conversation with Rachael Naylor of The VoiceOver Network
In this week’s episode of The Business Clubhouse Conversations I chat with Rachael Naylor of The VoiceOver Network
Rachael shares her journey from Voiceover Artist to becoming the founder of an international Voiceover network and editor of the only magazine dedicated to the industry, as well as being an award-winning entrepreneur and motivational speaker, all whilst being a mum to her two young girls! She explains why loving her roles and ensuring she plans her time properly is essential to making sure she can fit everything in.
We also hear Rachael’s very moving and inspirational story of being diagnosed with Multiple Sclerosis two years ago, and how that experience has left her stronger than ever, despite all the challenges it brings.
Finally, we discuss why it is hugely important that we all ensure we take time for ourselves and listen to the messages our bodies are telling us, and why embracing our vulnerabilities should be celebrated not feared.
A conversation with John Peddie of J Production Media Ltd.
In this week’s episode of The Business Clubhouse Conversations I chat with John Peddie of J Productions Media Ltd.
John tells us why he gave up his dream job as a cameraman on a shopping channel when he realised that the culture of the company didn’t live up to expectations, and we talk about why having integrity is important as it can help your to determine your value as a business owner.
We also discuss the importance of ensuring that you surround yourself with people who can mentor you in business and challenge your thinking in a positive way to help you move your business forward.
Finally we hear about John’s experiences as the leader of a successful Christian Punk Rock band (sharing the bill with the likes of Pulp and James!) and his subsequent role as a Youth Leader, and he shares how these roles developed his natural ability to mentor and guide young people, skills he now wants to put to good use through his business in order to benefit the young people in his community.
A conversation with Sarah Watt of Sarah Watt Fitness
In this week’s episode of The Business Clubhouse Conversations I chat with Sarah Watt of Sarah Watt Fitness.
Sarah shares how open-heart surgery in her last year of University was the turning point for her to end an unhealthy relationship with food and exercise stemming back to her teenage years, and prompted the start of her journey in using them to helping her body feel stronger, which became the foundation for her business.
We learn about how the steps we take to improve our bodies can be similar to the steps that we need to take to develop our businesses, and why sales shouldn’t always be thought of in terms of numbers.
Finally, we hear why business owners should never be afraid to ‘sack’ their client!
Interlude - Josie's Story
This Episode of The Business Clubhouse Conversations is the first in a series of short stories and anecdotes based on experiences that I wanted to share with you.
These short and sweet episodes are just me, without a guest and will offer you something a little different to listen to
Let’s start by going back in time about 10 years or so when I thought I was the best dad I could be...
A conversation with Lorraine Ashover of Minerva PCS Ltd.
In this week’s episode of The Business Clubhouse Conversations I chat with Lorraine Ashover of Minerva Procurement Consultancy Services Ltd.
Lorraine tells us about how her experience of working with educational settings as an employee of a high street bank helped her to identify that there was a need for helping schools to save money and how, by taking inspiration from her husband’s experience in procurement, she found the perfect solution.
We talk about why it is essential to put the customer at the centre of everything you do in business and Lorraine explains why she insists that her team work to the same ethos. She also tells us about how doing this led to customers being confident enough to put their trust in her from day one.
Later, we chat about how having effective procurement processes can help any business to reduce their costs and maximise their profit, and how being on top of your finances can be the difference between success or failure during those difficult periods.
A conversation with Neil O'Brien
In this week’s episode of The Business Clubhouse Conversations I chat with Neil O’Brien of Accentis Ltd.
We talk about how Neil made the leap from working 60+ hour weeks as an employee and having very little time with his family to being the owner of not just one but three successful businesses, and being able to enjoy life! There’s an insight into how Neil’s experiences at Hillsborough and, later, an accident that left him in Intensive Care followed by a recovery that took two years made him appreciate the need to take risks and seize every opportunity.
Neil also explains why it’s so important to understand what your customers want and attune your services to help them achieve their goals, whilst also understanding what makes you happy and making sure that you do more of it!
Finally, we talk about getting to know what makes your team tick and why it’s essential to get inside their heads in order to get the best from them and ensure that everyone pulls together to get the best for your customers.
Neil can be contacted at email@example.com
A conversation with Deborah Fielding
In this episode of The Business Clubhouse Conversations I talk to Deborah Fielding.
Deborah's Journey is an inspiring one, full of professional and personal resilience. Deborah takes us through the discipline of being a dancer in her younger years and how she grabbed hold of an opportunity that led to a business that lasted 26 years.
We discuss why having a system and habits for your life is so important, and why just turning up is 80% of all success.
Deborah takes us through taking one day at a time, doing one thing at a time and how this saw her through her recent battle with Cancer.
We talk about how changing priorities led to Deborah closing her 26 year old business, and why she believes being selfish has given her a new lease of life and purpose.
This is a fascinating journey of overcoming adversity, authenticity and Go-Giving.
Deborah can be contacted at www.deborahfielding.co.uk
A conversation with Olly Denhard of IT Trouble Free
In this episode of The Business Clubhouse Conversations I talk to Ollie Denhard from IT Trouble Free.
We chat about his journey in taking over an IT business and making it his own. There's an insight into the challenges of leading a team whilst learning to be a leader and why processes are so important to ensure the growth and success of a business.
Olly shares his views on why malicious software is so important to protect against and how easy it is to do.
We talk about why decision making is key, why expectations are critical and why asking for help is something all business owners should do, more often.
Olly can be found at https://www.ittroublefree.co.uk/contact-us/
A conversation with Liz & Chris Baranov of Baranov Associates
In this episode of the Business Clubhouse Conversations, I talk to Liz and Chris Baranov from Baranov Associates.
Liz and Chris work with business owners who aspire to greater things and want business growth support. We talk about the importance of defined roles in your business, how not being an accountant makes it easier to grow their business and the value of partnership.
Liz and Chris shared their fascinating journey of buying the business they worked for and building it to saleable size whilst realising it was taking from them more than they were getting. We discussed how walking away enabled them to start again on their terms.
A great insight into understanding how to build a business based around your values of what you want and also how understanding what you don't want makes decision making simpler.
Liz and Chris can be found at https://baranovassociates.co.uk/
A conversation with Gary Fullwood of Gary Fullwood Designed Living
In this episode of The Business Clubhouse Conversations I talk to Gary Fullwood of Gary Fullwood Designed living.
We chat about his journey from warehouse boy to the owner of a successful and unique brand. We find out how being told "you'll never be clever enough" as a child affected the way he approaches life and business.
Gary discusses why being a better version of yourself is so important and how we can't let our past define our future. We also discuss how his habit of bouncing out of bed at 4.30 is the anchor around which he builds his success.
Gary is a fireball of energy and enthusiasm - an episode not to be missed!
Gary can be reached through multiple channels. Facebook, Instagram, Twitter and of course Google!
A conversation with Mark Hammond from Abacus Marquee and Events
In this episode of The Business Clubhouse Conversations, Mark and I talk about a range of subjects from running a seasonal business to the power of deliberate practice. We get into training habits and what drives people to want to be better, when for others good is good enough.
Mark owns Abacus Marquee and Event Hire. It provides anything from fully themed events such as casino or Love Island experiences. They also do weddings to a marquee in your back garden and everything in between.
A conversation with Pieter K De Villiers from Macanta
In this episode of The Business Clubhouse Conversations, I talk to to Pieter K De Villiers from Macanta.
Pieter and I talk about how business owners are frittering their time away with cancerous two minute tasks. We discuss how to create systems and automate them giving you, the business owner more time and freedom to focus on what's really important.
We get deep into what it is that makes people tick and why they choose to spend their time the way they do. A fascinating insight into behaviour from our perspective.
Pieter is the co-founder of Macanta, a CRM designed around you and your business.
He is also the author of the best selling book Barefoot Business.
A Conversation with Sally Hindmarch from Partners with you
In this episode of The Business Clubhouse Conversations I talk to Sally Hindmarch of Partners with you.
People often struggle with standing up in front of others, whether in large groups or small. Sally and I talk about all things confidence, dealing with the fear of presenting and talk about some great tips you can use to overcome those "freeze" moments.
Sally Hindmarch, Author of "Step out from the shadows" joins me to share 25 years experience of helping people appear more confident in front of others.
A conversation with Charlie Hicks from EIC insurance
In this episode of The Business Clubhouse Conversations I talk to Charlie Hicks from EI Insurance.
We dicsuss all things business insurance. What you should have it. What it will cover and how it can benefit your business. Perhaps a dry subject on paper but some really interesting insights into a world that many of shy away from because... well, because it's boring. Charlie is nothing but boring however and brings anecdotal advice and information to this conversation.
Charlie has run his business for many years and is keen to make sure people have access to the right advice for their situation.
A Conversation with Graeme Beever from Insight6
In this episode of The Business Clubhouse Conversations I talk to Graeme Beever from Insight6.
Graeme is a customer experience specialist. We delve into the importance of understanding your customer journey and the important moments of truth that your potential client or customer will face in your business.
So many businesses can say they offer great customer service, very few achieve, Graeme lets us into the world he's been a part of for all his life and shares stories from household names that let you know, even the best get it wrong sometimes.
He also shares how to make sure you do stand out from your competitors using the customer experience journey as a map for excellence.
Graeme can be found at https://www.insight6.com/region/berkshire/
A conversation with Sharon Cook of Choice Business Loans
In this episode of The Business Clubhouse Conversations, I talk to Sharon Cook of Choice Business Loans,
The world of business finance is a complex one and has seen many changes in the past several years. New lenders are popping up and challenger banks are offering all sorts of finance opportunities for your business.
Sharon and I talk about the do's and don'ts of getting finance, including the must haves to acquire lending. We discuss the different types of lending available and give you a simple picture of how to get the best investment package for your growing business.
Sharon is part of Choice Business Loans https://www.choicebusinessloans.co.uk/