Most People Don't... But You Do!

Today's podcast guest is Alexi Khajavi, President of Hospitality & Travel for Questex, LLC, a global business intelligence company that informs and connects buyers and sellers across hospitality, travel, healthcare, wellness, and technology.

We discuss:

-How everybody is accountable to someone

-His adventurous nature, study of anthropology, and passion for travel

-That leadership is about how you live your life and how you make decisions

-The people you surround yourself with, regardless of their title, is critically important for your success

-His belief in the importance of conversing directly, openly, and often with customers. "Pick up the phone, hop on a plane".

-The trend of companies using external events for internal culture building

More about Alexi:

He is responsible for the overall management and development of the company’s global hospitality and travel communications properties and events including notable flagship assets like the International Hotel Investment Forum (IHIF) Summit Series, The Bar & Restaurant Expo, Ultra Travel Summit, Luxury Travel Advisor, Hospitality Insights, HOTEC and the Destination Develop investment promotion arm.

Khajavi, who brings more than 20 years of travel, technology, hospitality, media and aviation experience to his position, joined Questex in 2014 as head of Hospitality and Hotel Investment.

Prior to joining Questex, Khajavi was senior vice president, global strategy, for MercuryCSC, a creative agency specializing in the travel industry where he helped design global marketing campaigns for hotel companies, tourism boards and active lifestyle brands. Prior to MercuryCSC, he was one of the founding team members of the travel consortium Nature Group based in Costa Rica and helped lead the airline and hospitality portfolio to be awarded the fastest growing travel company in Central America between 2003 and 2010 and the world’s first carbon neutral airline in 2005.

Khajavi has been a board member and advisor to a number of non-profits and tech companies including the Center for Responsible Travel at Stanford University, The Center for Health and the Global Environment at the Harvard School of Public Health, Sustainable Travel International and KERBspace an early stage startup in the revolutionizing the electric vehicle charging stations for the built environment.

Khajavi holds a B.A from the University of California Santa Cruz, graduating Magna Cum Laude, with distinction and honors.

Today's podcast guest is James McBride, PARTNER & CEO, NIHI Hotels.

We discuss:

-fundamentals, discipline, and standards

-his mother's mantra of "manners make it"

-how rejection can be your best friend

-embracing simplicity as the core to life

-celebrating local traditions and helping cultures thrive

He is recognized as “One to Watch” by Bloomberg Businessweek’s Bloomberg 50 and awarded Independent Hotelier of the World by Hotels magazine, James McBride is a global hotelier who has led some of the world’s leading hotels during his twenty-five-year professional career.

Known for his limitless creativity, clever marketing techniques, and exceptional hotel experiences, James has raised the bar in the hospitality industry, paving the way for inventive ideas and competitive spirit.

James McBride started his journey globally at The Ritz-Carlton Hotel Company, where he remained for fourteen years. James McBride was then selected to run two of the most preeminent properties in quick succession: In 2002, James became General Manager of The Grosvenor House of London’s Park Lane, and in 2003 he was appointed by Rosewood Hotels as Managing Director of The Carlyle in New York.

James McBride transitioned to hotel entrepreneur in 2012 when he partnered with long-time friend and investor Christopher Burch on the acquisition of the Nihiwatu, a small surf destination on the Indonesian island of Sumba, later on was voted the #1 Hotel in the World for Travel + Leisure magazine’s World’s Best Awards.

James and Chris are enthusiastically planning an expansion of the brand to realize further opportunities grounded in its doctrine, “The Edge Of Wildness™” Soon, the expansion of NIHI Hotels will include the current model of a luxury resort that emphasizes ultimate services and endless experiences with the addition of NIHI Santo Tomas Costa Rica, a 1000-hectare property in Guanacaste characterized by a sense of tranquil seclusion and just a 2,5-hour flight from Miami, NIHI® Santo Tomás features two private beaches and the closest proximity to Costa Rica’s world-famous cult wave Witch’s Rock and NIHI Rote, a stunning escape on a secluded corner of Rote Island in West Timor Indonesia, with 24 thatched pool villas and highly sought-after world-class surfing waves in front of Bo’a beach.

What do you do on a rainy day on vacation at a resort?

Today's podcast guests created the solution during a tropical storm trip in the Caribbean.

Introducing Melanie Brewer and John Beuchert. An incredibly gifted, creative couple that founded Away Together.

A safer and more secure way for communication (even translated) between guests, within the hotel or venue, and including local service providers.

We discuss:

-What it takes to make that leap toward entrepreneurship

-Why sharing information between travelers enhances their experiences

-Stories of connectivity and connections as a result of their app

https://www.myawaytogether.com/home/

Melanie Brewer has spent over 18 years in the Marketing and Public Relations Industry, promoting products, managing people, and winning elections for political candidates. 

John Beuchert has served 25 years in law enforcement field both on the street, in investigations, and in corrections.  John has honed his ability to think quickly, problem solve, and communicate under high stress situations. 

Today's podcast guest for EPISODE #100 is Brian Gullbrants.

As a leader, every day his mission is to MAKE IT (the experience) BETTER FOR EVERYONE (employees, guests, stakeholders). This is truly a noble approach but one that Brian executes daily.

We discuss his contributions to his family's restaurant business growing up. His dad convinced him that sweeping up the parking lot was a game called "Disneyland" - similar to the cast members that would use a pan and a broom to keep Disney's streets clean.

We also discuss:

-Remembering his initial learning about the culture of Ritz-Carlton and being called a gentleman for the first time

-His foray into management, working twice as hard for less pay, and loving it

-With his team at Wynn, they are "breaking records and winning awards."

For the past 15+ years, Brian has been writing messages to every employee every day to ensure everyone is walking the talk and living and breathing their values.

He suggests that problems need to be corrected and then "shaken off like an etch-a-sketch" to be fully erased to be able to move on.

More about Brian Gullbrants: He is the Chief Operating Officer - North America for Wynn Resorts, a position he was promoted to at the start of 2023, after serving as the President of Wynn and Encore Las Vegas. In his current role, Brian is responsible for all operations in both Las Vegas and Boston, while supporting all future developments in North America.

Prior to his return to Las Vegas, Mr. Gullbrants was the President of Encore Boston Harbor where he played an integral role in leading the final construction, grand opening, and stabilization of Wynn’s first integrated regional resort on the East Coast.

Before moving to Boston, Mr. Gullbrants served as Senior Vice President and General Manager for Encore at Wynn Las Vegas, which he opened for the Company in 2008; his role expanded to oversight of both Wynn Las Vegas and Encore hotels in May 2011 as Executive Vice President and General Manager.

He led the effort to establish Wynn hotels and spas as the first in Las Vegas to earn Five Star awards from Forbes Travel Guide.

From 1988 to 2008, Mr. Gullbrants held significant leadership positions in operations, general management and corporate management at Ritz-Carlton Hotel Company. As Vice President of Operations, Mr. Gullbrants was responsible for overseeing all operational disciplines for The Ritz-Carlton Company worldwide.

THIS 100TH EPISODE IS SPONSORED BY: Team Baarman at ConferenceDirect

Are you responsible for planning meetings and events for your organization? Are you struggling with the overwhelming tasks that come with ensuring a successful event, especially with limited time, resources, and staff?

Team Baarman at ConferenceDirect understands your challenges and has the perfect solution! They specialize in creating inspiring experiences that drive measurable results.

Here's how they can help:

•Save time and effort with our personalized event planning services.

•Optimize your resources to ensure the best possible outcomes.

•Achieve tangible and measurable results for your events.

Ready to make your events unforgettable? Connect with them through the following link:

https://doug-baarman.go-conferencedirect.com/services/

I encourage you to have a simple discovery call to help them understand your needs and provide you with a tailored plan that they'll manage for you. It's that easy!

Doug.Baarman@ConferenceDirect.com

240-994-8599

Today's podcast guest is Mr. Chris Clark, an experienced General Manager with a demonstrated history of working in the Luxury hospitality industry from pre-opening experience in 16 hotels (3 of his own, 13 as a trainer/task force).

We discuss:

-Challenging himself

-Setting goals and sharing them with his managers

-Finding the right culture fit with luxury and service excellence

-Holding himself accountable

-Facing fears and embracing the unknown

Additionally, he has led the team as the Pre Opening GM for the first JW Marriott in Japan as well as Nara's first Luxury Hotel. It is significant for the JW Brand as Nara was Japan's first ancient capital and has the most World Heritage Sites in Japan.

The first and only JW Marriott in the world to Achieve Forbes Four Stars.

Travel and leisure named Chris "The Top 5 GM’s in Japan" by their guest survey.

Today's podcast guest is a true hero. His name is Captain Christopher Behnam.

"On a fateful day in 2018, Captain Behnam was flying a 777 to Honolulu when it suffered catastrophic engine failure. Were it not for his amazing skills, the plane would easily have been lost."

Listen to his story of resilience, training, and discipline on this episode. It will enhance you life.

We discuss:

-At age 9 he knew he wanted to fly airplanes for a living

-He created an airplane simulator as a child with broom sticks, shoe boxes and a poster of a plane

-How someone made him promise to "make something of yourself" and to "become a force for good".

-Learning resiliency from his father who was a political prisoner

-Visualizing and professing as young student, "one day I will be a pilot and I will be going out of that gate bound for Honolulu"

-"The only way I can explain it is imagine an 18 wheeler going over railway tracks, railroad tracks at 200 miles an hour with no, with absolutely no shock absorbers."

-How his entire life's training in science, physics, martial arts, meditation, and discipline prepared him for that fateful moment

-Now Captain Behnam chooses to help others and live life without the afterburners on, enjoying the current speed of whatever comes his way

His first book will be released soon and details can be found on his social media channels. @CaptainBehnamOfficial

Today's podcast guest is Ben May, President of Pocono Raceway, one of the most celebrated and iconic tracks in the United States.

We discuss:

-The value of connections. His college freshman friend happened to be part of the family that started the raceway over 50 years ago.

-The importance of leaders to be available, honest, and authentic. There is no excuse to hide behind a keyboard.

-Adding humanity to the FUN business of experiences

-Empowering employees to fill gaps by finding needs and contributing their talents

-Controlling what you can control in your environment. The team at Pocono Raceway can't control what happens from race to race, from weekend to weekend. They can't control the competition, the drivers, or the sponsors. However, they CAN CONTROL how they make their race fans feel.

-Their goals is to offer an escape, to add to someone's quality of life for a weekend, and to enable attendees to create exceptional memories by having fun.

-While Ben states, "we are pretty good at it" as indicative by the full grandstands and in field, he'd like you to experience it first hand.

July 21-23, 2023 NASCAR Returns to Pocono Raceway

https://www.poconoraceway.com/

Today's podcast guest is Adam Golomb, the Chief Executive Officer of Primanti Bros. Restaurant and Bar.  He was named CEO, of the iconic restaurant chain, in January 2023.  Prior to being named CEO Adam served as Primanti Bros President and Chief Marketing Officer.

We discuss:

-The importance of "people before profits"

-Not looking at "what it would take to put our company out of business" but rather "how we can anticipate the future and remain successful over the competition".

-Using data to improve and drive better business results

-Enriching established culture with your own perspectives and contributions

-Enabling employees to use their own style for service without giving them a script

-Empowering team members to run with their "D- Decision"- allowing them to use their own judgement to decide without always needing to seek approval from managers/leaders

Adam shares that he had a competitive nature, influenced by growing up in Pittsburgh and having an older brother. He always had a drive to achieve and set the direction. He initially thought of pursuing entrepreneurship but ended up working for established companies. Adam's leadership roles in his fraternity and his ability to take control of situations from a young age helped shape his career. He acknowledges that sometimes his fast pace and vision for the future can make it challenging for others to keep up. The host highlights Adam's proactive nature and his willingness to step up to fulfill needs in various organizations, such as implementing technology in older companies. Adam was born into Primanti fandom. He grew up eating the iconic French-fry topped sandwiches with his dad – an honor he now shares with his three daughters.

With a background in strategic leadership in both the restaurant and grocery industries – Adam is responsible for driving Primanti’s growth strategy.

Prior to joining Primanti Bros Adam was with Giant Eagle, a $10b grocery and convenience retailer, in various marketing and product development roles including mostly recently running their $1 billion gift card marketplace.  Prior to joining Giant Eagle, he worked for Eat’n Park Hospitality Group in various marketing and e-commerce roles including being responsible for launching Smileycookie.com.

He received a Bachelor of Science Degree in Hospitality Management from Johnson & Wales University and a Master’s Degree from Pennsylvania State University. 

Adam was awarded the American Marketing Association retail marketer of the year and most recently was recognized by Nation’s Restaurant News as one of the most influential restaurant executives in the United States. 

More on Primanti Bros can be found at https://primantibros.com/

This episode is proudly sponsored by AWAY TOGETHER.

https://www.myawaytogether.com/home/ Experiencing Better Experiences.

A guest's experience is tied to their expectations. Away Together provides a customizable communication based platform that is a perfect marriage of the two.

"In 2018, on a very much needed trip to the Caribbean, we found ourselves in the midst of a tropical storm. It was during that storm, that Away Together was created. We soon realized that there was no platform that allowed for safe communication between all of the interesting people we met on the trip. Away Together was born."

Daniella is the Co-Founder and Principal of HLP&R Advocacy. In my simplistic terms, she helps organizations interpret and maneuver around government regulations and public policy to help them achieve their business goals.

She became a "director of media" without any media experience. She was offered many opportunities because her friends said "you'd be great in this role." And she said "yes", more often than "no" to learn new things.

She exudes intellectual curiosity and believes in the power of helping others.

We discuss:

-Working on Presidential Campaigns

-The influence of friends that believe in you more than you may believe in yourself

-Figuring out trade agreements

-Government relations

-And creating her job of a lifetime

Daniella believes in karma and uses her resources wisely. She advises listeners to be curious, to learn, and don't worry if you don't have a map for a plan of attack. If you're doing the right things and you're enjoying the journey, its naturally going to take you where you want to go.

For more information on Daniella and her firm, please visit: https://hlprdc.com/

This episode of the podcast is brought to you by AWAY TOGETHER.

Away Together is a mobile application available for download to any device.  The mission of Away Together is to enhance the guest experience through advanced, focused, and efficient communication.  The app uses geo-fences and accommodation identifiers to add additional layers of privacy and security.  Accommodations have the capability to display and promote all that the location has to offer. This one-way communication method reduces calls to the front desk and frees staff to experience a more effective and streamlined workflow.  This capability can also allow a facility to address most issues before they are experienced and potentially turning a two-star moment into a four-star review.

Away Together also allows the guest to experience the greater location through the eyes of a local. 

Visit them at: https://www.myawaytogether.com/

Mark G. Carrier is a senior officer of B.F. Saul Company; the privately held diversified real estate and finance concern based in the Washington, DC area.  The hospitality group owns and operates a portfolio of business class hotels which are affiliated with Intercontinental Hotels Group, Marriott, Hilton, and The Hay-Adams.

Carrier is the past Chairman of the American Hotel and Lodging Association, the nation's advocacy organization for the hotel industry.  He is also past Chairman of the IHG Owners Association, the global franchise owners association of Intercontinental Hotels Group. He was also names Virginia Hotelier of the Year by the Virginia Hotel and Travel Association. 

We discuss leadership, focus, and doing the right thing.  

He found an organization that supported his personal values and he continues to shine with them.

https://bartaberkey.com

This episode of the podcast is sponsored by Recruit Me App- helping individuals place themselves in the driver seat of their careers.  This app takes an authentic "this is me" approach similar to current dating apps that allow candidates to show their true self to find best career matches.  Available on Apples AppStore and on Google Play. 

When I first met Meg, she was in catering in Washington, DC.  We worked at the same hotel when I was in room sales.  A senior leader at one point told her "you'll never be in sales."  She used that objection and obstacle to prove to herself that she was quite capable of DOING WHATEVER SHE DESIRED.  

Growing up in Philadelphia, she was the youngest of 7 children and was forced to be "independent".  She also had to hear from her older brothers and sisters that she was consistently "wrong"!  (In a loving way!)

From Vice President of Sales with MPI, to PSAV, to Bellagio- she shined in sales and as a sales leader.

Fast forward, Meg created two companies to solve problems in the meetings and events industry:

"eventsGIG, is the online talent marketplace for the event marketing industry to find and post jobs. eventsGIG connects organizations to top freelance experts for anything you need to execute a live, virtual, or hybrid event.

FazeFWD, Sponsorship Marketing
With FazeFWD’s unique approach, deep insight and stunning creative; marketers, organizers, attendees realize greater returns on their event investments.
FazeFWD offers Prospectus Development, Pipeline Development and Sales service to ensure maximum sponsorship ROI."

Connect with her here: https://www.linkedin.com/in/megfasy/

More podcasts and motivational messages here: https://bartaberkey.com

Meet Jannes, slated to become a soccer superstar after 21 years of rigorous training (starting at age 2), who had to make a decision on how to react when he was forced to stop playing the game.  He moved to Rhode Island from Berlin, Germany because of the game.  Without a support system, he quickly had to learn how to communicate, how to learn, and how to adapt to life in the United States.  

He shares his perspective on "failure" and how he stopped feeling sad by reading and resources.

His mature approach to move forward and to "strategize, educate, and execute" has enabled him to become a social media "influential" person with over 130K followers on Instagram.  Jannes is now dedicated to pursuing his passion to encourage others to "live an active lifestyle" with only good intentions.  So many great lessons at such a young age.  The future is bright for Jannes Werner. 

Today's podcast guest is Stephen Fisher.  A remarkable gentleman whose talents have included running and owning multi-million dollar companies.  From Army veteran, to Sales Executive, to Entrepreneur, to School Teacher... He has seen and experienced so much.  

As a traveling sales leader, he would collect hotel keys and now has them proudly displayed in his art creation hanging them in the shape of the United States.  When I initially saw his collection of thousands... I was sad.  How could a person be away from family so much and still be successful personally and professionally.  He found balance and energy in his two girls when he would come home.  They would cook, clean, and do projects together.  Not unlike his responsibilities as a kid growing up in Pittsburgh and helping to operate his family's store. 

He now shares his life experiences with his children, son-in-laws, grandchildren, and now you.

He is always positive despite any obstacles.

He celebrates family.

He embraces challenges.

He is HAPPY and HE KNOWS IT... and more importantly, HE IS NOT AFRAID TO SHOW IT.

These hands are clapping today for Mr. Fisher.

Before our first introduction, I was nervous to meet Chris Flatt.  I was intimidated not only by her title (Executive Vice President) but also by her responsibilities (proving 4700 hotel guest rooms in Las Vegas) and the brand she represented (Wynn).  She immediately disarmed me and could not have been more kind, gracious, and caring.  This are just a few of the reasons why she has RISEN TO BE ONE OF THE PREMIER SALES LEADERS IN THE COUNTRY.

When I had the pleasure to present to her teams in Las Vegas, her specialness shined even more.  There was such mutual respect.  She did not approach things with a "my way or the highway" attitude.  

As soon as this interview went live on LinkedIn, I was bombarded by "Chris is the best leader I ever worked for."  "She is the reason why I'm in hospitality".  "She sets an incredible example for female professionals." 

So grateful to know her and for all of her contributions to help mentor and lead others.

Chris Flatt currently holds the position of Executive Vice President of Hotel Sales and Marketing at Wynn Las Vegas and Encore.  In her role, she is responsible for all hotel sales and marketing efforts including meetings, conventions, leisure, hotel marketing and weddings.

Connect with her on LinkedIn here: https://www.linkedin.com/in/chris-flatt-b4a1195/

View more on her resorts:  https://wynnlasvegas.com

Check out additional podcasts featuring individuals that "do" what "Most People Don't" here:

https://www.bartaberkey.com/speaking-topics-1

Today's podcast guest is Michelle DeKeyrel, the Founder of Eutemia,  a small consulting firm dedicated to transforming healthcare..  

We discuss:

Getting more stickers than everyone else.

Seeking external approval from EVERYBODY.

Played the game and got promoted.  Played the game and got promoted.  Played the game and got promoted.

Started and CREATED a new company. 

A recovering PEOPLE PLEASER.

Working hard, achieve, and make others feel COMFORTABLE.

Listen and learn from one of the most disciplined and organized professionals that I know.  

More information on Michelle can be found on LinkedIn (https://www.linkedin.com/in/michelledekeyrel/) and her company's website:  

https://www.eutemia.com/

This podcast has been recognized as the TOP 15% MOST SHARED PODCASTS IN THE WORLD. 

https://www.bartaberkey.com/speaking-topics-1

Today's podcast guest is Catarina Matias.  We met about 9 years ago when I was presenting to her Penn State Hospitality class.

She came up and introduced herself after. 

She sent a handwritten follow up note to thank me.

She connected on LinkedIn almost immediately.

She remained in touch via e-mail.

In December, I received a holiday card from a New Jersey address that I didn't recognize.  It was from Catarina sending me good wishes and sharing her amazing news on her two companies.

Since then, I felt it was imperative to interview her for this podcast.  I am careful not to reference her age, but she is the YOUNGEST ENTREPRENEUR with TWO SUCCESSFUL COMPANIES that I know.  Driven, driven, driven.

THE BITE COMPANY:

https://thebitecompany.com/

AND

RECRUIT ME: Changing How People Find Jobs 

https://www.recruitme-app.com/

Catarina is a proud Pennsylvania State University Alumni, where she received her BS in Hospitality Management and a Minor in Business.  Her tenure with the hospitality industry started with Hershey Entertainment, and most recently continued with Hotels Unlimited.  She oversaw daily operations for each of the hotels in their portfolio, including a combination of full and select service properties with brands such as Marriott, Hilton and IHG.  Additionally, she was responsible for the devising of new business strategies, including recruitment, hiring, training, mentoring and development of all property level management personnel, and was involved in corporate compliance and budgetary reviews.  A member of the International Society of Business Leaders, in 2019 Catarina was chosen as one of Hotel Management’s 30 Under 30 top rising stars in the hotel industry.  In January of 2020, Catarina founded The Bite Company, a curated healthier snacking alternative with multiple options to help anyone snack a little healthier.  Most recently, the creation of an app called Recruit Me has been her newest venture.  An app designed to put anyone in the driver seat of their own hiring process and connect the right people with the right companies; much like a dating app for your career.  A respected voice in the hospitality industry, Catarina exudes all the qualities of a polished professional.

Today's podcast guest is Christine Marzano.  She is an extremely intelligent professional who is now creating her own future through the creation of BODS, a company dedicated to transforming fashion e-commerce through artificial intelligence and gaming technology.

An enthusiast for acting and the theater, she made the move from Brooklyn to Los Angeles to pursue the film industry.  Christine quickly had to find ways to deal with rejection of auditions that, in her words, didn't crush her.  

She became more resilient all while adapting to the factors that she didn't have control over... the next movie, TV show, modeling opportunity.  She became tired of waiting and CREATED HER OWN INCREDIBLE FUTURE. 

in Los Angeles, her career then exposed her to gaming and voiceover work.  She became fascinated by this space and started to pursue learning more about this type of technology.  Her creation (BODS) is now the bridge between fashion and technology, which allows shoppers to buy clothes with confidence knowing that "fit is not about size".  

She is using her years of experience in the fashion world (including 15 years as a runway and fit model for Dior, Saint Lauren, Balmain, and Gucci) entertainment, and technology space to now lead a world-class team of AI and computer graphics engineers, 3D artists, and technical fashion designers to pioneer the communication between deep tech and high fashion. A remarkable story that needs to be shared!

More can be found at: https://bods.me/

Instagram: https://www.instagram.com/bods_inc/  and https://www.instagram.com/marzrover/?hl=en

Additional Most People Don't...But YOU DO! Podcasts can be heard here:  https://www.bartaberkey.com/speaking-topics-1

Grateful to Robin McKenna and her generosity to share stories like mine.  More of her podcasts can be found here:

https://the-healthability-project.castos.com/podcasts/44446/episodes/from-fearful-to-fearless

She describes this episode as:  "Here A seemingly ordinary childhood sports accident left Bart Berkey with decades long anxiety and fear. In this episode Bart shares what he endured for way too long, the turning point that released his fear and anxiety, and how he is moving forward."

Everyone has something.  You just might not know what they are carrying heavy (in their hearts on on their minds).  Be open, share, ask questions, and realize that we all can help each other by sharing our vulnerability and knowing that we are not alone. 

Today's podcast guest is Theresa Treat, the Vice President of People Services for Ben Bridge Jeweler of Seattle. 

She is one of the greatest leaders that I know who is self-aware, appreciative of others, and can be kind while being direct.  

We discuss:

Being independent.

Taking initiative.

Exerting quiet influence.

Making a positive impact on the business while focused on impacting the employees. 

Not wanting to be anyone else than who she is.  

How having heart helps her translate the business piece with her employees. 

She shared as a middle schooler, "I want to take "shop class" during my free period.  I don't want to learn how to sew pants and I'll figure out how to cook on my own."  

Suggestions for other leaders:

-listen patiently

-set expectations for calls and HR related conversations

-you can still be a really good human being and share great news and you can still really be a really good human being and share horrible news.

More about Ben Bridge and the culture it has created:

"With over 100 years of experience, Ben Bridge has a unique history and heritage that no other jeweler can claim. Our heritage isn’t just a nice story to tell. It’s what makes us credible. We have cultivated a culture of learning throughout every department—to provide a level of service unparalleled within our industry.

The company is a subsidiary of Berkshire Hathaway and is managed by the Bridge family including CEO, Ed Bridge, and Lisa Bridge, President, COO. We have over 90 retail stores across 11 states as well as in Canada. This includes 30 PANDORA stores owned and operated by Ben Bridge ."

Today's podcast guest is Sue Falcone.  She is a giving person that was taught at a young age, the MORE THAT YOU GIVE TO OTHERS, THE MORE YOU WILL RECEIVE IN RETURN.  Her major influencers were her 98 year old Cherokee Indian Grandmother and Zig Ziglar, among others.  "You can be anything you want to be."  And she accepted the advice and flourished!

She took time out years ago to find herself and thus has become her "better and true self".

In addition to being an author and professional speaker, she has created Remarkable!  A Speakers Bureau to help organizations find tremendous speakers and trainers.   

Remarkable! A Speakers Bureau was founded by Award-winning, CEO- Sue Falcone. As a former AT&T Corporate Executive who hired speakers and trainers, to being a professional speaker and author being hired, and now creating a distinctive and unique speakers bureau representing talent for hire; Sue has gained the experience and expertise needed to give a full-service experience. Sue resides in Greensboro, NC,  and is married to Carmen Falcone, who is the CFO of her company, and together they have 4 children and 5 grandchildren. She loves Zumba, walking, dancing, music, and reading.

More information on her company can be found at https://www.remarkablespeakersbureau.com/. 

Today's podcast guest is Brett Lesher.  A remarkable human being that is solely focused on "enhancing the school year for employees" by encouraging them to SHOW UP and find hope together in relationships.

He pursues people and leads with relationships without any hidden agendas.  He is authentic and real.

Brett meets individuals for "where they are" and "who they are".  They don't need to be anyone but themselves for him to engage.  When teachers put their heart and soul into their students, they may arrive early when it is dark and leave the building at night.  STAFF Fellowship brings sunshine to their day and creates opportunities for teachers and employees to gather, support one another, and learn. 

Visit: https://stafff.org/

About Brett:

"I am passionate about the culture of education, and all who are connected. After graduating from Loudoun Valley High School in Purcellville VA, I earned a bachelor’s degree in communications from Liberty University and a master’s in educational counseling from Lynchburg College. During my career as a counselor within Loudoun County Public Schools, I formed relationships with other staff members and launched faculty Bible studies with those eager to read the Gospel aloud and pray for the specific needs impacting their campuses. Over time, I recognized that many faculty around the county were eager to connect in similar ways, and as a result, I took a leap of faith to leave my full-time position to create STAFF Fellowship Inc."

A focused ray of light that has been put on earth to help others communicate better and more effectively by using the skills learned as a professional actress.  This description is for today's podcast guest, Isabel Pollen.

I initially met her through a mutual friend and was drawn to her ability to take initiative and speak so effortlessly. 

With the combination of 26 years as a Professional Actress on stage and screen, and almost 13 years as a Professional Coach working around the globe across multiple industries, Isabel is uniquely positioned to facilitate the practice of confidence and connection with our audience and each other.

Isabel obtained a scholarship to attend RADA (Royal Academy of Dramatic Art) gaining a three-year Acting Diploma, and has worked extensively in the West End, Broadway. This includes her recent role as the lead in Emma Rice’s ‘Brief Encounter’ on the Haymarket and UK tour. Her work also includes TV, Commercial, Independent Film and BBC productions in this country as well as overseas.
Isabel was nominated for the prestigious ‘Carlton Hobbs’ award whilst at RADA and she continues to do regular voice over work.
Isabel is also the founder of her own work ‘Isabel Pollen’, as well as working with consultancies such as Fieri Leadership and Dark Swan.

Isabel’s clients include Wagamama, Gordon Ramsay Restaurant Group, Mizuho Bank, Smart Tech, Wipro, Hertfordshire University, Mitsubishi UFJ, Partners Group and Cote as well as numerous others.

Her work includes designing and delivering Leadership Development, Communication and Presentation trainings for 1:1 C-suite/exec clients, through to graduate level and teenagers.

Isabel uses performance and coaching techniques and to support and amplify physical, psychological, and emotional awareness.

When not delivering coaching or performing, Isabel is the mother of Jemima (6 years old) and step mum to 17-year-old Ben.

One of Isabel’s favourite quotes is from Dolly Parton:
‘Find out who you are and do it on purpose’.

More about Isabel can be found at https://isabelpollen.com

Today's podcast guest is Rachel Druckenmiller.  She describes herself as a "keynote speaker who sings".  She is delightfully engaging and viciously authentic.  Immediately you will adore her.

Rachel is the founder of UNMUTED (unmutedlife.com), in which she delivers messages to energize and engage workforces.   

We discuss:

-The value of education

-The influence of entrepreneur parents

-Living in Europe and making decisions

-Being a curious observer

and other lovely stories.

As the CEO of UNMUTED, a training and development company, Rachel Druckenmiller is on a mission to ignite resilience, connection, confidence, and compassion in organizations, leaders and teams. Recognized by The Daily Record as one of Maryland’s Top 100 Women of 2022, Forbes as a Next1000 honoree in 2021, the #1 Health Promotion Professional in the U.S. by the Wellness Council of America in 2015, and a 40 Under 40 Game Changer in 2019.

Today's podcast guest is Scott Marcus.  His professional journey started as a lawyer, before moving into real estate development where he co-founded RSM Development and Management, a company with a portfolio of more than 1 million square feet. In addition, Marcus and his partners own more than 4,000 apartments across Michigan. Scott is also the CEO of L5 Fitness and owns the state rights to Orangetheory Fitness in Michigan.  As he shares, the Orangetheory brand found him and immediately he became a huge fan.  He felt that the concept was right to be able to help people with their fitness goals and became passionate about its expansion.

We discuss:

-Starting a video business at age 14 that eventually paid for law school

-Embracing work as fun by enjoying what he is doing, and who he is doing it with

-Using and embracing technology for the betterment of business and service

-Developing a 5- and 10-year plan and working toward those goals

-Working Sunday nights to get prepared for a more efficient week

More can be found on Scott's company here:  https://www.rsmdevelopment.com/

Today's podcast guest is Rickey Martinez, an incredible Business Development Expert who bases his success on the success of his clients.  His friends call him "Rickipedia" as he knows a little something about everything. He is a first generation Mexican American with 5 siblings.  His parents were migrant workers spending part time in Arizona and California, depending on harvest season. Despite growing up with minimal means, each family member has excelled and contributes to the well-being of others.

We discuss:

-The influence of siblings, and having his oldest brother incentivizing him with dollars for good grades

-The power of hard work and smarter efforts

-Using his curiosity to learn, grow, and advance

-Taking risks with things you may not initially understand 

-Finding and being proud of your transferable skills to pursue your passion

-Prioritizing his job tasks efficiently like emergency rooms "triage" patients

More about Rickey Martinez:

Rickey is an innovative & award-winning Global Sales & Marketing Leader and Business Development Executive.

He previously worked for Marriott International, Luxury Brands / The Ritz-Carlton Hotel Company, as part of their Global Sales team as a Global Luxury Account Executive. In his role, he was responsible for several of their top key global accounts for their luxury brands and was also responsible for leading the luxury business travel strategic direction for his assigned portfolio in collaboration with his Global Sales counterparts.

Before joining the Marriott Luxury Global Sales team, he held several positions within the company as a Director of Sales for Transient, Leisure, and Diplomatic Sales for The Ritz-Carlton, Pentagon City; Associate Director of Sales & Marketing for the Phoenix Marriott Tempe at the Buttes Resort & Spa; and Senior Sales Manager, Corporate Travel, Leisure, & Group Sales for the former Ritz-Carlton, Phoenix.

Before his Marriott International / The Ritz-Carlton Hotel Company career, he held positions at Hilton Hotels, JP Morgan Chase, Club Med, & W.W. Grainger.

Rickey attended Arizona State University and studied Interdisciplinary Studies with an emphasis in Business & Psychology.

He resides in Phoenix, AZ, with his wife Leslie, his two daughters, Isabella and Madelyn and be contacted at RickeyMartinez@gmail.com or on LinkedIn at 

https://www.linkedin.com/in/rickeymartinez/

Today's podcast guest is Meredith Wolff, a corporate events leader and professional, who has worked to provide exceptional experiences for groups in the Asset Management world for years.  She brings innovative event strategies to satisfy the needs of her internal partners and an openness to collaborate with her providers.

We discuss:

-Growing up as an artist and using creativity now for events

-Understanding both spectrums as a supplier and a buyer to be more a more effective leader

-Doing homework all the time to understand the needs of her internal partners

-Suggestions for suppliers to make communication quick, easy, and timely

-Encouragement for asking questions to understand the true needs

-"Doing" what "Most People Don't" out of kindness and superior internal drive for success

Connect with Meredith here: https://www.linkedin.com/in/meredith-wolff-cmp-0265205/

Today's podcast guest is James McDonald.  He is a Diversity, Equity & Inclusion Leader, an author, an Empowerment Speaker, and a People Transformer.  He works with AvalonBay Communities and inspires and teaches his colleagues to make a difference, for each other and for their residents.  James is also the CEO of The InspireME group, which helps to encourage those needing the power to be heard. 

He is passionate about WORDS and Language and uses vocabulary to help others change their lives. "Think it, say it, do it".  Words have changed his life and has allowed him to rise out of dark moments to have clarity and vision.

We discuss:

-Chickens don't soar with Eagles

-Using words to get to where he needs to be

-Being selfless

-Not knowing it all

-Understanding that nothing should remain the same

More about his books and his philosophy can be found at https://iamjrmcdonald.com or by contacting him at jamesmcdonaldjr@gmail.com. 

I met Richie at the bottom of a mountain in Aspen.  He was quietly celebrating something quite remarkable, and he asked me to take a photo to capture his moment. It has been 18 years to the day of him not having a single seizure after experiencing over 3,000 of them before his surgical procedure that removed 3 inches of his brain. It was magical that I met this man on such a special day.

He shared more of his story with me and it resonated so intensely that I felt compelled to share it on this podcast. 

Richie Shane lives with the mantra, "Why Not Me?".  Not from a pity perspective, but rather from "I'm strong enough to handle anything, why not me."  He has used his medical situation to help others, to show people how they can handle epilepsy, and how they can "win".  Someone has to win, why not YOU!

He uses the same approach as the founder of The World's Greatest Vacations (https://www.theworldsgreatestvacations.com/) where he is able to GUARANTEE RESULTS for his customers, because no one can GUARANTEE a healthy life.  He has control of his thoughts and how he makes others feel. 

More About Richie Shane:

Viewed as an expert in luxury marketing, a career started with strategic planning for American Express, Trans World Airlines, the yachting industry and leading Madison Avenue ad agencies, lead to the launch of Treasure Chest Themed Value Mail, Inc in 1991. Initially serving as direct marketing for the yachting industry, Richard Shane expanded into international snow sports and ultimately manifested into The World’s Greatest Vacations, travels largest circulation multi-channel media exclusively for….the world’s leading vacations.

Shane is also a valued consultant in creative ways to maximize a marketing budget. Creating win-win relationships for yacht shows and luxury travel brands, for example. Cross promotional relationships and of course, ensuring communications is laser targeted with maximum impact.

The World’s Greatest Vacations is a team of the world’s greatest digital and traditional marketers, graphic designers, CRM and database experts. Most importantly, we are passionate, nice and like to be helpful. Our offices are NYC, Los Angeles, Europe, South Florida and someplace we’ve not yet been but will be soon.

Richard Shane boasts, “accountability and pride is why we guarantee to surpass both marketing and sales objectives. If we fail to exceed expectations, tell me and a make good will be provided”.

His greatest passions are skiing, boating, marathon running and helping epilepsy related charities. After 22 years and 3,000 seizures Shane is one of the first and few people to be cured of epilepsy as a result of surgery at NYU Langone Hospital. His story was profiled and voted the year’s most inspirational by the New York Press Club.

Feel free to connect with him on LinkedIn- https://www.linkedin.com/in/richard-shane-75882225/

Today's podcast guest is Jami Stapelmann, Executive Director with Estee Lauder Companies.  She can write the playbook for leadership and mentoring.  Growing up in rural Wisconsin, she quickly learned about hard work and independence.  She spent time in retail and the airlines industry before accelerating her career with Estee Lauder. 

We discuss:

-Hiring for character and teaching for the position 

-Moving transactions to value creation opportunities

-How she uses Focus and Discipline to get things DONE

-Mentoring others and not allowing any "passive memberships"

-Who you are is not what you are

-Embracing her roots and realizing the ability of making others "feel" a certain way in her leadership roles

More about Jami:

Jami Stapelmann brings knowledge and experience in strategic planning, project management and innovation concentrated in the travel/hospitality sector.  Ms. Stapelmann began her career as a buyer for Macy’s department stores and has held various management and leadership positions.  Her current role at Estee Lauder Companies, is Executive Director Global Travel and Meeting Services. She was recently named one of the Top 25 Influencers in the Meetings Industry by Successful Meetings and was selected as one of the Top 25 Women in the Meetings Industry by Meetings and Conventions Magazine. Jami holds a B.S. from the University of Wisconsin and GLP designation from the Wharton School.

Connect with her at: https://www.linkedin.com/in/jami-stapelmann-b3186b5/

Today's podcast guest is Cameron Lee.  A viral influencer with MILLIONS OF LIKES.  He has had the unusual ability, even from a young age, to know himself and the environment required to be in for maximum success and happiness.  As a child moving to the US from Taiwan and not knowing English, he told his parents, "I need to be in the class that challenges me in order to learn quicker."  

He continues with this self knowledge as an entrepreneur creating his own luxury travel marketing/public relations brand. He helps travel destinations and services through his brand partnerships. 

We discuss:

-Creating an influencer business when other brand partners weren't delivering, with a focus on the customer.  He delivers what his clients need, not what he wants to share.

-Doing what "Most People Don't" by reaching out during his internship to marketing executives sharing his ideas, instead of being satisfied with getting coffee and donuts for the staff.

-His efforts to help increase awareness for Asian actors.

-Providing ideas for aspirational travelers and to encourage everyone to follow their dreams

Cameron has been profiled by The Washington Post as “One of the travel influencers changing the way we see the world.”  As a creator, he has spoken on a panel hosted by Facebook on the state of travel and diversity in travel advertising. He is a frequency speaker at Pepperdine Business School and has been a keynote speaker at Pinterest on how to leverage social media as a branding tool for individuals and brands.

Prior to becoming a content creator, Cameron worked in PR/Marketing for over 10 years in fashion, entertainment, and hospitality.

Cameron combined his passion for travel with his professional background and launched his social media platform. Focused on luxury lifestyle and travel, Cameron creates visual stories taking his audience on a visual journey of the best in life and travel.

He has been interviewed by Business Insider, Parade Magazine, Out Traveler, and his photos have been featured by CNN Travel, Forbes Travel Guide and many other travel platforms. 

More can be found at: https://outwithcameron.com

https://www.instagram.com/thecameronlee/

TikTok: @thecameronlee

Today's podcast guest is Bill Hopkins, Musician, Producer, and Creator of The Bill Hopkins Rock'n Orchestra.  His is a wildly talented person that has created an Entertainment Empire for performing, producing, and arranging music for his customers.  Because of his authentic approach and "white glove service", he has created loyalty beyond reason not only for his clients but also for his bandmates.  

He shares that his life started over when he pursued his passion full time after literally being "knocked over the head" while riding in a salt truck in the dead of winter in New Hampshire.  Bill knew something needed to change so used the $50 bus ticket to anywhere to head to California where he made his dreams come true.

We discuss:

-Doing his business better and differently to make an impact

-How difficult it is to remain relevant in the entertainment world and "making it for a moment" doesn't create a lifetime of success

-His focus on customer service, follow up, follow up, and more follow up

-Selling experiences over promoting entertainment

-The value of authenticity with a special shout out to Tee Nuchai (his wife, business partner, and driver of ideas)

More can be found about Bill, his band, and his other service offerings at:  https://www.billhopkinsevents.com and https://hoprock.com

Today's guest is Jeffrey Brenner, Director of Special Markets/Military Seiko Watch of America LLC.  To me he embodies the ultimate relationship driven sales person whose interests in helping others and connecting people isn't self serving.  We met at a conference last year when I was presenting and he continues to be a friend and massive industry supporter.

What was initially intriguing to me was Jeffrey's approach to "doing" and always going "above and beyond" to satisfy and support others.

He travels extensively but manages to maintain integration with his personal life to remain fulfilled.

We discuss:

-Growing up and adoring his families small business in Alabama

-The value of giving and the meaning behind a gift

-When gifts represents more than a physical item and rather signifies the value it holds to the recipient (measured in time and experiences)

-The value of asking the right questions, more important than just selling something

-Building trust through creating the unexpected

-Doing not just the basics, but above and beyond the basics

Jeffrey has a diverse background in sales, marketing and business development in B2B, B2C and D2C channels. Previous companies include Macy’s, Neiman Marcus, Saks Fifth Avenue, Ashford.com, Hartmann Luggage and Steuben Crystal. Currently, Director Special Markets and Military divisions at Seiko Watch of America LLC. Past President of the Incentive Manufacturers and Representatives Alliance (IMRA) and a member of the Executive Committee for the Incentive Marketing Association (IMA).

Connect with him on LinkedIn at: https://www.linkedin.com/in/jeffrey-brenner-cpim-2502a07/

Today's guest is Koleen Roach, a dear friend, a giving person, and an incredibly strategic and socially considerate human being!  She shares the best originating advice she received from a mentor was to remain "unflappable".  Be strong, solid, and flexible to be able to serve as a leader for others.  

Recently I experienced this first hand as she planned and executed an event for over 1000 people.  Her approach was content, joyous, and present.  She not only knew her participants but also their family members.  She offered extra gestures to ensure everyone was comfortable.  Even when things didn't go as hoped, she remained UNFLAPPABLE. 

We discuss:

-Growing up shy and realizing that not talking to people did not provide benefit to anyone

-While learning from books, she also approaches learning from life similarly... don't make the same mistake twice, learn from experiences, and then turn the page.  There is so much more to learn from future situations and future chapters.

-Taking risks, lacking fear, having confidence, and course correcting

-Accepting and listening to others to help them become better and grow

-Learning to deal with the hard stuff, the conflict, the challenges, and THEN LEARNING HOW TO MOVE FORWARD

Koleen Roach is the Director of Meetings and Conference Management at St. Paul-based Securian Financial Group. More about Koleen can be found at:

https://www.linkedin.com/in/koleen-roach-4730769/

Today's podcast guest is Master Chef Rich Rosendale.  He is one of only 66 Certified Master Chefs in the United States to receive this prestigious designation.  Rich is also the owner of Roots 657 and the founder of Rosendale Collective. This is the innovative company behind Rich Rosendale’s consulting, private dining, restaurant partnerships, and training services.

He is internationally recognized as a fierce culinary competitor, having competed in over 45 national and international cooking competitions. He applies the same level of organization, planning, and creativity to all his projects. Rich also was the Executive Chef and Director of F&B at the prestigious Greenbrier Resort where he oversaw 14 kitchens and 185 Chefs. He also trained with top chefs across the country including Thomas Keller, Daniel Boulud and Grant Achatz during the Bocuse d’Or.

We discuss:

-Growing up outside of Pittsburgh to becoming classically trained in Europe

-Remaining humble and serving others

-Building his career like a pyramid, with a massively strong foundation

-Fighting to not drift away from the stove (and his love of cooking)

-Wearing clothes that were not his as a child, enabling a strong sense of compassion today

-Embracing emotional wins over medals

-Creation of The Dream Apron Program that supports youth-focused charities and scholarships to help kids from broken homes, kids who are living in poverty or who just need a mentoring force in their lives.

More can be found at:  https://richrosendale.com/

Today's podcast guest is Kelly Bishop, a spark of brightness that shines in this world.  She is passionate about people and helping others.  Growing up she always led with an outstretched hand to introduce herself to strangers.  She continues to be more interested in understanding others than talking about herself.  

Her authentic self has helped to label her by friends as the "heartbeat" of any group she is a member of...

We learn to open up, say hello, and spark joy in others by her example.

We talk about how to overcome disappointment and obstacles by taking time to grieve, reflect, and eat Oreos until it is time to move on, learn, and grow.

She encourages her children to pay sports "like they mean it"- showing intention and effort in everything they do.  She has adopted the same philosophy for her own life and lives it "like she means it", with purpose and defined focus!

More about Kelly:  

Dynamic, energetic, creative, inspirational, hardworking, strategic inclusive team leader of meetings and special events such as top tier incentive programs to creating hospitality programs with a Fortune 100 Company at the 2014 Winter Olympic Games in Sochi, Russia. Created a USA based Olympic inspired incentive programs for 2014, 2016, 2018 games. Experienced in international meetings and incentive programs, leading teams and creating inclusive team cultures. Always striving for unique and special program design and creating once in a lifetime experiences for people. Comfortable and confident in speaking and presenting to stake holders and senior management.

https://www.linkedin.com/in/kellybishopcmpcmm/

Today's podcast guest is Tammy Routh, Senior Vice President, Global Sales at Marriott International.  Her success is the result of hard work and eagerness to learn.

She confidently contributes to any conversation while always remaining humble in her approach.

Tammy believes in Family, Culture, and Laughter.  She is a passionate advocate for strategic account management and leading winning sales teams.

Her entire career has been with Marriott International which is annually honored as one of the "World's Most Admired Companies" and "100 Best Companies To Work For" by Fortune magazine.

She views her role in leading a Global Sales Team as a huge PRIVILEGE.  Tammy sets the standards to exceed the expectations of their  internal stakeholders and customers' through a deep understanding of their needs, innovation, and strong business acumen.

Today's guest, Dan Cole, is one of the most TALENTED Sales and Business Development professionals that I know.  His authentic approach and willingness to "go for it" has earned him ultimate respect in the industry of persuasion.  

-We discuss why his REAL and VULNERABLE style has earned him relationships for life (professional and personal).  

-He is a family man whose false insecurities drive him to CONQUER and OVERCOME by working HARDER than everyone else.  

-Dan doesn't fear rejection, he abhors it!  Learn why this motivates him.

-Every day he draws upon STRENGTHS that he isn't even aware that he possesses.  

Dan has over 30 years of sales, sales leadership at Lanier Worldwide, National Trade Productions, Advanstar, Yellowbrix (VP) and The Consumer Electronics Show (VP), Hargrove LLC (SVP), and the International Spy Museum (SVP) in addition to fractional leadership in other dynamic endeavors.  He is currently serving as the Senior Vice President, Sales and Business Development for Podcast Media, growing business for SPROCKIT, while also training and coaching others via his company called "The Selling Rhino".