Better Business Podcast

This episode, we are joined by our 2023 Torch Awards for Ethics Keynote Speaker, Cindy Moehring. Our conversation starts with a small business in SW Missouri and weaves through her experiences leading to the founding of the Sam M. Walton College of Business's ⁠Business Integrity Leadership Initiative⁠. In January 2020, this initiative was founded to bring a more comprehensive, strategic, and influential approach to business ethics for students and other stakeholders. We recommend you checking out The BIS: Podcast episodes.

The BIS: Podcast is your resource to deep dive into business ethics and integrity. The episodes are discussions with business leaders on current topics impacting business. From AI to Workplace Culture, this podcast provides a dive into topics impacting businesses today.

Cindy's Recommended Reading:

1. ⁠Deep Purpose: The Heart and Soul of High-Performance Companies⁠ by Ranjay Gulati
2. ⁠Giving Voice to Values: How to Speak Your Mind When You Know What's Right⁠ by Mary C. Gentile
3. ⁠The Seven Signs of Ethical Collapse: How to Spot Moral Meltdowns in Companies... Before It's Too Late⁠ by Marianne M. Jennings

About the Torch Awards for Ethics: The Better Business Bureau Torch Awards for Ethics were held on May 11, 2023, at the Clinton Presidential Library. The Torch Awards recognize companies that display an outstanding level of ethics and integrity in all of their business dealings. These companies generate a high level of trust among their employees, customers, and their communities. This award is open to all for-profit businesses who are in good standing with BBB. Accreditation with BBB is not required.

About Cindy Moehring:

Cindy Moehring is a recognized global leader, independent board member, and former C-suite executive. Her extensive experience spans the world’s largest multi-national corporation (Walmart, NYSE: WMT), academia, publicly listed companies, privately held start-ups, and the non-profit sector (U.S. Olympic & Paralympic Committee.) Her industry experience includes retail (food and non-food; digital and physical), consumer products, technology, financial services (bank and non-bank), healthcare (pharmacies), transportation and supply chain, agriculture, manufacturing, and sports management.

Cindy gained much of her experience during a distinguished 20-year career with Walmart, Inc., where she served as Senior Vice President, Global Chief Ethics Officer, U.S. Chief Ethics and Compliance Officer, and C-Suite member of the Walmart U.S. leadership team. In these roles she was involved in all aspects of the business and operational management. Cindy reported to the Audit Committee and worked directly with the full Walmart Board of Directors and four Walmart CEOs. Cindy led Walmart through multiple complex challenges, including spearheading the transformation of Walmart’s global culture of integrity.

In 2019, Cindy was tapped to launch the Business Integrity Leadership Initiative for the Sam M. Walton College of Business at the University of Arkansas, a top 25 public business school. As the Founder and Executive Chair, Cindy provides extensive thought leadership, develops new curriculum, Cindy also serves on boards for three for-profit companies, one public and two private.

In the non-profit sector, Cindy recently had the honor of being appointed to serve on the U.S. Olympic and Paralympic Board’s National Governing Body (NGB) Oversight and Compliance Committee.

Cindy lives in Bentonville, Arkansas, where her husband, Barry, serves as the Benton County Judge. They have three children, Bennett, Hayden and Allison. Bennett and Hayden are both graduates of the U.S. Naval Academy and are serving as officers in the U.S. Navy. Allison is attending the University of Missouri.

This episode, we are joined by Owner, CEO, and Founder of The Organizer Chicks, Amber Taggard. Amber is a Professional Organizer, time-management coach, and public speaker. She holds a Masters of Science in Clinical Mental Health, and is passionate about using her counseling psychology background to help people improve their mental and emotional health by creating peaceful and productive physical spaces. Professional highlights for her include being a contributor to Forbes, leading a TED Talk, and winning a Better Business Bureau 2020 Torch Award for Ethics.

"We're much more impacted by our environments than we realize," said Amber Taggard, owner of The Organizer Chicks.

Since 2011, Amber and her flock of Organizer Chicks have helped people fight the clutter, find the calm, and take back their 17 minutes each day. Amber walks us through a few of her tips to reduce clutter and maximize your time. She strives to create a positive and empowering experience for those who are getting help with organizing. During the podcast, Amber shared tips and a couple of books she would recommend for a deeper dive: 1. Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear and 2. Radical Candor by Kim Scott. The Organizer Chicks have a podcast that can be found wherever you get your podcasts.

Amber and her husband Justen have four children and two rescue pups, and they love living in Northwest Arkansas.

Greg's Bio:

Greg Hatcher started The Hatcher Agency from scratch in September of 1990 with a loan from the bank, an assistant, and 500 square feet of office space. He signed a 3-year lease on that 500 square feet of office space thinking it would be all he would ever need. At the end of the first year, he had outgrown his office space had grown to 7 employees and produced more insurance in his first year of business than any agent in the state of Arkansas. Three years later in 1993, The Hatcher Agency was named Arkansas' Small Business of the Year by Arkansas Business and The Hatcher Agency was the largest health insurance agency in the state of Arkansas. Greg and The Hatcher Agency have been the number one producer since, leading the state of Arkansas in health insurance sales every year since they started business in 1990.

In 1999, Greg wrote the book 55 Steps to Outrageous Service, which is a book outlining the service that The Hatcher Agency delivers every day to their clients. This book has sold over 25,000 copies to date. In 2006, Greg wrote Between the Ears How to Think Like a Champion.  Both can be purchased at tigerbooks.net or Amazon.

The Hatcher Agency has grown to a business with over 50 employees, over 1000 group clients, and over 180,000 insured's. Because of his Outrageous Service philosophy, Greg and The Hatcher Agency have earned numerous awards and recognition's, including Lifetime Status in the Million Dollar Roundtable, recognizing the top 3 % of life insurance producers in the country and a lifetime Golden Eagle Award winner by the National Association of Health Underwriters, recognizing the top 1% of health insurance producers nationwide.

The Hatcher Agency is the Top Producer currently for eight different insurance companies in Arkansas. It has led the state in health insurance sales every year since they have been in business under Greg's leadership. In addition, The Hatcher Agency has been named Arkansas Business of the Year in 1993, Arkansas Business' Most Philanthropic Company in 2006, and has been named by Arkansas Business as the Best Insurance Agency every year they've done the survey.