Businesses are People Too! A Podcast

What if....businesses were actually neural circuits? with Lindsay Harle, Businesses are People Too! A Podcast! and Quirky Lindsay Harle 

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What if....businesses invested in driving passion? with Kira Day, The Passion Centre

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What if....businesses used this not-so-hidden secret for success? with Kayla Walsh, ISC Health

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What if...businesses turned down the suck to turn up their possible? with Tim Sweet, Team Work Excellence

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What if....businesses recognized that WE is greater than ME? with Suzanne Ricard-Greenway, SR Greenway Leadership

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What if....businesses decided to DANCE with innovation? with Dr. Caroline Brookfield, The Reluctant Creative

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What if....businesses stopped asking people to pay?

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What if....businesses believed that business was personal? with Mike Cameron, MikeCameron.ca

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What if....businesses listened to understand? 

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What if....businesses practiced deep listening? with Oscar Trimboli, podcast host of Deep Listening

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What if....businesses celebrated empathetic teams? with host, Lindsay Harle

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What if....businesses believed in human dignity? with Dave Ferro, DF Safety Ltd.

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In this Season 4 Intro Episode, host Lindsay Harle digs in to answer the question she asks of all guests...What if...businesses realized that they were people too?

Three main takeaways:

1) Importance of values defined in action. Special credit to S3, E12 of Businesses are People Too: https://anchor.fm/businessesarepeopletoo/episodes/Season-3--Episode-12-What-if---businesses-practiced-being-human-e14sglp

2) Why tying values to goals makes for more aligned teams

3) How listening gives permission for people to be human.

What if...businesses practiced being human? with Me - Lindsay Harle, Businesses are People Too! A Podcast!

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What if...businesses strategized around the human need for connection? with Terra Argo, Argo Operations & Your Business Peeps

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What if....businesses turned off their notifications? with Dawn O'Connor, Focus Bubbles

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What if....businesses saw their dark side of leadership? with Dr. Kevin Sansberry, KEVRA the Culture Company; The Toxic Leadership Podcast

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What if....businesses tapped into the power of an engaging experience? with Mike Seidle, WorkHere/Pivot CX

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What if....businesses connected purpose on all levels? with Nemisha Patel Owen, Mindset Coach 

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What if....businesses gave permission to plan? with TaJuanna Taylor, Bootstrap Dreams

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What if....businesses maximized abundance through small things? with Masami Sato, B1G1 (Buy1Give1)

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What if....businesses didn't use vanilla values? with Jamie DuBose, Zenplicity

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What if....businesses had leaders who were real people? with Lourdes Juan, Founder, Hive Developments, Leftovers Foundation, Fresh Routes, Moonlight Market, Soma Spa

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What if....businesses had leaders who were real people? with Tracey Bodnarchuk, Chief Revenue Officer, Hopewell Residential

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What if....businesses listened to better hear their employees? with Keith Crawford, Life Support Mental Health

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What if....businesses knew what their brand really was with host, Lindsay Harle

A breakdown of what brand is beyond super catchy phrases, slogans, and vision/mission/value statements and logos in 5 simple steps.

- brand is history

- brand is audience

- brand is personality

- brand is value

- brand is capabilities

What if....businesses KISSed goodbye to the status quo? with Andrea Jones, I Am Andrea Jones

Top takeaways:

6:13: Clients make your business tick. If you can't connect with them, your business won't tick.

7:54: Pyschographics picks up on who the person is: their identity, reality, reactions, etc.

8:05: Psychological triggers are what get people to buy.

8:23: Buying triggers are the things that happen in someone's day that makes them realize they need YOUR solution

8:58: Anyone can write copy. BUT it's the elements in the copy that increase how/why/when people buy.

What if....businesses didn't have financial bottlenecks with Brad Celmainis or Brad Celmainis Accounting Solutions

Top takeaways:

6:00: Why accounting should not be done once a year and what's the risk if you don't have efficient systems in place.

9:05: First principle of accounting: everything comes down to cash and you're nothing without it.

9:30: When you put your thumb on your cash, you have your thumb ON your business.

10:30: Why software subscription models for automation can save your business money.

13:31: Traditional accounting is reactive accounting.

14:03: Cloud accounting allows you to latch onto productivity!

What if....businesses modelled doing different instead of doing more with Kylie Woods, Chic Geek

Top takeaways:

5:05: Impact of COVID on event-based business models

5:35: Start with the question of what problem do we want to solve and who are we serving in the best way possible

6:00 - 6:58: The reality of how much mental and emotional resiliency is needed to adopt change

7:10: Effect on women in both for and not-for-profit businesses: research showing COVID has potential to set women back in the workplace with women in the workplace falling to 55%, its lowest since 1986

8:58: There's no timeline on how long it takes to pivot!

9:10: The importance of having funds set aside to support when pivoting is required

11:05: The need for different leadership models where 80 - 100 hours of working does not have to be the norm 

12:28: Comparison mode and why this inhibits leaders as we learn our own unique capacity levels. Doing more or doing different?

13:20: Why we need more women role models showing HOW they did things FOR them - Kylie's powerful vulnerability 

14:37: Kylie shares her compassion as a leader and why this is important to the success of a business, especially in a socially conscious one that relies on volunteers

16:34 - 17:50: Compassionate leadership and its importance for removing a predetermined understanding of "ideal leadership models"

18:33: The challenge of integrating compassion into our businesses. This often starts with compassion for ourselves

21:00: The commitment to being compassionate to others opens the door for us to be compassionate with ourselves

22:26: What can business look like with a socially conscious/conscious capitalist outlook from the ground up

23:20: Women must step into making profit and be unapologetic about it

24:58: Why non-profits need the business savvy in addition to their heart. The power of cross-pollinating the heart and business for profit minds

What if....businesses allowed employees to thrive with personal brands? with Tracy Borreson, TLB Coaching

Top takeaways:

7:17: The whole point of a brand is to create an experience for someone

7:27: People create experiences...not clever marketing strategies

8:57: You must know who you are as a brand to have the right people manage it for your company

11:02: Do you know if your company only uses the word "culture"...or do they actually have a culture?

12:27: Personal brand alignment = when something resonates with you. When your people are in misalignment, it's hard to get the best out of them for your business.

14:03: Corporate ladders vs. personal brands and what's required to ensure personal investment in growing with your company

What if....businesses engaged with a visual stylist? with Crystal Reynolds, Crystal Ink

Top takeaways:

10:51: There's power in not having all the answers, but knowing the questions to ask in order to find them

11:12: Team collaboration is crucial for having a successful end product - including design

12:01: The visuals of a business' personhood comes from knowing how to find your look and feel so the visual represents YOU in YOUR industry, allowing you to easily be recognized

12:46: Design is the visual representation of who you are, what you stand for, and what matters to you. It is an introduction to you

14:42: People can always tell if you've haphazardly thrown together a design

14:54: Comic Sans is designed for COMICS! It should not be used anywhere else!

15:17: Your design has to connect with who is looking for you because they will miss you otherwise. 

16:74: You want to be approachable and comfortable for WHO you want to reach

17:36: Design creates the welcome mat to your business

18:43: Crystal shares what happens to the business when there is a disconnect between the design, the story, and the community

20:38: Business as a person gives it a sense of purpose, which translates into what the business itself can do

21:37: There are ways to be intentional with your design so that it works for all people in the business

22.16: A good creative will not tell a business what to do. They'll hear the impact you want to make and translate this into visuals to connect with people where they are

24:06: We must remove our ego to know when we need help with visual representation

26:00: The reason businesses need to be a part of the design PROCESS to understand where we begin and where we end up to ensure there is full connection and engagement with the design

29:13: Consistency in design use build trust

30:33: Hear Crystal's answer to what if...businesses realized that they are people too?

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What if....businesses decided to invest in workplace trust? with Shane Osborne, Better Business Bureau

Top takeaways:

5:06: Trust today just isn't the same as it used to be

5:37: Trust means that we must be really honest and transparent as we allow businesses to get to know us, including what we believe in

8:25: Trust has to be a 2-way street, otherwise there will be a breakdown in communication

10:45: Trust comes down to a choice as it informs the ethics of a business. Every Tom, Dick, or Harry can start and run a business, but not every Tom, Dick, or Harry can be ethical in running it

11:43: What message is a company inadvertently sending when they simply do not respond to a customer?

12:40: Customers want to be heard and have a dialogue without being ghosted. This is where the breakdown in trust often happens

14:44: Shane shares how to have hard conversations with clients and it means removing our ownership pride 

15:45: We must learn how to have open and transparent conversations, even when we're in the wrong!

17:56: How does trust play in business today and how can we build it now as business continues to change?

21:17: How can new businesses start to build trust when they don't have a history behind them?

23:40: All businesses fail someone, somewhere along the way

24:52: The importance of building trust with your team so they can do the same with your customers. This comes to finding the balance between iron fist management and best friend management

26:22 - 30:58: When coaching people you need to: tell them how to do it, show them how to do it, let them do it, then give feedback. This consistency will build trust and help you tur out employees who do things the way you need them to. It's a system for building trusted employees

31:37: We cannot get angry or frustrated with people when we do not tell them what they can or cannot do

34:32: Culture is what's most important - over and above a paycheque

35:30: Retention is how you measure whether your team trusts you

38:25: Hear Shane's answer to what if...businesses realized that they are people too?

Connect with Shane or the Better Business Bureau online:

What if....businesses aligned their people plan with their business plan with Ashley Cox, Sprout HR

Top takeaways:

6:59: You are going to fail, regardless of how strategic you are. Make peace with this.

8:17: Women leaders are grossly underrepresented across the board, making it difficult to find leaders to look up to, especially ones we can see ourselves in

9:18: You don't have to change who you are at your core to be an amazing leader - including your femininity. This opens the door of possibility for young female leaders

12:02: How to lead from your natural gifts and strengths so as not to lead like someone you're not

12:43: The hypocrisy between male leader traits when used by female leaders

14:03: Creative business owners often miss these things when looking to hire, including the stories we tell ourselves that hold us back

17:49: A primary difference between the creative business owners and other business owners when hiring

18:49: The truth: EVERYBODY has a problem in hiring when doing so for the first time. You are going to mess up.

21:62: How to leverage our natural strengths and talents to support our business personhood. Hint: it's not about cloning yourself

23:08: Where is your business missing "nutrients" in its personhood?

23:31: You must identify goals in business, where you're going, and what you need to get there

24:36: The answer to when you need to hire someone

25:53: The common harmful business mistakes we make when hiring

27:13: The misalignment that causes your business to suffer

30:19: How to identify the tangible thing you need to start hiring the right person

30:49: The cool thing about your business values and how to identify them

36:49: If you are missing the action that defines your values, you are missing the gold that builds company culture

37:22: The most important job as a CEO is to set the vision and tone of a company. This is through your values becoming an intentional culture. Not culture by default

40:59: Hear Ashley's answer to what if...businesses realized that they are people too?

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What if....businesses chose to embrace their blank canvas with David Schmeikal, The Gyst Life; Bear and Unicorn Creative Co. Inc.

Top takeaways:

11:06: The process of learning that knowing "that's it" is an ongoing process of exploring what doesn't work to know what does

11:46: Rejection is just PART of our journey

17:11: We need to set the foundation for what we envision. This takes courage and bravery and knowing they are different, yet both required to make progress

19:39: The power of trusting your quiet gut as you continue to ask, "is this it?" and then listening if something is missing

23:32: Stability comes from strong foundations

25:20: Even strong foundations diminish over time. We need to strengthen and reinforce them as we continue to evolve as human beings

27:16: Leaders must be willing to go inward and understand who they are, how they operate, and why this allows them space for growth in curiosity

29:49: How you can go inward without scaring yourself out of the inner conversation comes down to courageously looking inward and asking 1) who do I want to be known as and know myself to be; 2) What kind of person do I want to be?

31:44: There is NO SUCH THING as "getting it right"

33:46: The funny thing about mountain tops...and now what. Having the choice to DECIDE if we want to go further

36:54: Cultivate cultures with people who want to continue to go for more mountain tops

37:41: Are you hikers or climbers in your business as this impacts the directed effort of you and your people within your business personhood

39:56: Leaders - if you commit to getting to know your people, you know the key things that will help to promote or hinder your business. This empowers your people and allows you to create possibilities WITH your people

42:36: We are scarce in this one key thing - TRUST. How can you built it so it doesn't crumble?

45:16: How can we be less fickle as leaders...and as humans?

46:19: There's power in intentionally freeing ourselves from our baggage to create space for something new to show up.

51:21: Do you want to have more TEA (Time, Energy, Attention - our finite resources)? Be careful where you drink your tea.

53:42: Hear David's answer to what if...businesses realized that they are people too?

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What if....businesses intentionally defined and reinforced their safety behaviour? with Eldeen Pozniak, BA, BSc, CEES, CHSC, CHSMSA, CRSP, FIIRSM, CMIOSH, Pozniak Safety Associates, Diggins Safety Consulting

Top takeaways:

5:55: The choice we make, things we do, responsibilities we fulfill have repercussions

6:12: There are systems and personalities necessary to have a SAFE business where people go home at the end of the day

6:50: What organizations overlook when considering health and safety for the overall health of the business

9:00: We must focus on both the physical AND psychological hazards to see the whole business being

10:00: Businesses can CHOOSE how risky they want to be. This becomes a CULTURE CHOICE

11:35: We can minimize/avoid harm through systematic processes

12:45: Have the right structure, culture, and conversations in place to support us, otherwise we are setting ourselves up for harm - both physical and psychological

14:25: Stories are what's needed for safety for businesses to help their people apply this within their lives and roles as this reinforces how concepts will personally affect them

16:30: People need stories of how other people are affected and not just "it's out there, so beware"

17:17: Stories of safety must:

18:20: who's the HERO, and who's the VILLAIN in your business safety story as this impacts the culture and personality of your business

20:20: What influences people and organizations is NOT always the same thing. Is it logic or emotion - know WHO you're communicating safety with and then work your story accordingly (e.g. engineering firm connects differently than a marketing firm)

22:08: Importance of message mapping  to ensure the right story is packaged in a way your people will connect to it

24:25: Senior leaders, Health & Safety Supervisors and Managers have to be purposeful in the stories they are building to create the story that reinforces their right behaviour

28:00: Listening is how to start being intentional with your safety stories

31:45: We operate with different definitions of safety. Know the definition that you're operating in so you can connect the value of safety to the behaviour

33:06: It's not about changing people; it's about influencing them

35:07: We must connect all parties to communicate the vision & goals of the business personhood to operate at its most optimal, healthy level as a fully functioning organism

38:20: the heroes MUST be the ones who are doing the behaviour we want reinforced. The villains - discourage the behaviour.

41:51: Hear Eldeen's answer to what if...businesses realized that they are people too?

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What if....businesses prioritized mental health the same as physical health with Juliet Meskers, Mental Health Global Network

Top takeaways:

5:43: Juliet provides the definition of OCD (obsessive-compulsive disorder)

What if businesses reflected to move forward with purpose?

Top takeaways:

2:50: Lindsay Recknell's definition of hope and why leaders should focus on hope and what this means for their people

4:11: Hamish Knox's genius about focusing on our individual behaviours to help us reach our mountain tops

5:07: Elise Russell's brilliance in asking: if we're already the best versions of ourselves today...then what's the point of the next 60 years?

6:24: Luanne Whitmarsh insights into why leaders should kindly allow crappy days to happen...and what this actually does for our people

7:43: Mary Tidlund's beautiful story of how collaboration is a true disruptor for how business has traditionally been done

8:35: Tymothy Roy's calming influence highlighting it's about the WHO not the HOW

8:59: The importance of aligning our actions, behaviours, and words to focus on people and treat them with true value

To connect with Lindsay:

What if....businesses created their own leaps and bounds? with Tymothy Roy, Tymothy Roy Coaching

Top takeaways:

8:34 - 9:43: Traditional coaching styles versus individual mindset coaching boils down to shifting who you are while you are doing

10:49 - 12:02: The importance of speaking from a future self space in order to pull the future towards you

14:14: What is business is personal? After all, business is created BY people FOR people. So, if you're looking for a shift in your business, go back to why you started in the first place

15:49: Shift in business happens ONLY when shift in people happen

What if....businesses cared about eating their veggies before their cake with Lisa Genovese, BottomLine

Top takeaways:

8:18: For any recommendation to have an impact, it must have data to support the WHY! 

10:12: When you dive into the data research, you can identify gaps in the business, allowing for deeper insights into marketing 

11:08: The issue with "Spraying and Praying" - jumping into implementation without research to support a real strategy. This has you run the risk of developing something that doesn't serve, leaving you to then redo. (There's a reason we must eat our veggies before the cake)

12:58: What does your company do best? Ask this of all the execs in your company. If they cannot say the same thing...then there is misalignment in your company

What if....businesses lead by 'power with' instead of by 'pocketbook'? with Mary Tidlund, Speaker, Author, Philanthropic Coach 

Top Takeaways: 

6:05: Mary's personal journey leading from the pocketbook to leading from the heart. She shares the honest vulnerability required of her journey to support the philanthropic empowerment work she continues to do today. 

6:58: We lead often without knowing that we are leading 

8:17: When presented with a very humbling experience, we can choose to dig deep and tap into our moral compass. These experiences allow us to look at who we are and what we really want to be in this world. 

11:23: Mary's definition of "rebel" and what this means within the oil industry. Often involves not being concerned with other's watching what you're doing because of the focus on the impact of what you are doing. There's no need to try to fit in, so it's those who are really considered "norm disruptors." 

14:28: The power highlighted when a business actively engages and supports the community they live and work in. 

15:33 - 16:35: The diverse education and work experience of the company Mary, along with three other co-founders, founded in the late 1980's succeeded because there was a culture of respect for everyone and what they all brought. This respect for the individual allowed for greater adaptability. Three steps for doing this include: 

17:58 - 21:31: "Power with" model that Mary uses with her philanthropic goals and successes. The key is to align with partners who share your values and you are committed to the goal and not having power over another.  

25:28: Hear Mary''s answer to what if...businesses realized that they are people too? 

Connect with Mary online: 

What if....businesses kindly allowed crappy days with Luanne Whitmarsh, ARBI (Association for the Rehabilitation of the Brain Injured)

Top takeaways:

4:24: Great leaders equal great teachers. 

7:04 A business is a reflection of the people; both those who are the recipients of its services and those within the business itself. Meaning - if there is a negative feeling from the business, it's often from the top down. This trickles down, resulting in a sick business. You FEEL this in a business.

9:09: Do you know what actually DEFINES the health of your business? And how can you do this with the ebbs and flows of life?

11:09: It's okay to have a crappy day...and acknowledge this. This allows you to then:

13:28: It should not challenge you to answer "am I true to my mission?" If it does, this is an opportunity to dig into WHY and what can be done about this.

14:05: What does a business that is KIND in purpose look like? 

16:34 - 18:21: Being kind as a business starts with three steps:

This allows us to start from the basics of being a child who simply trusts and loves again. It becomes about changing the standards of what it means to be a kind, impactful leader.

20:26: Leaders should not set themselves up as completely separate from their teams

21:24: Mental health is something that happens TO us...but it doesn't have to be ABOUT us. We don't have to "live with it" we can work it!

22:19: Must first rebalance our business personhood before we can continue forward

23:11: Who are the people who have your answers? It's your workers. They always do. Ask them

24:21: Difference between eustress and duress. Stress has its place...it's not bad. But we must know its place and purpose

27:54: Power of observation as a leader. It's crucial to use your eyes and not be blind to what is truly going on. 

33:14: hear Luanne's answer to what if...businesses realized that they are people too?

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What if....businesses behaved boldly for growth while making incremental shifts? with Elise Russell of Pony Friday

Top takeaways:

7:03: The power of giving yourself the space you need allows you the power to shed pieces of yourself that no longer serve you as you go forward.

What if....businesses added a bit of EQ to their IQ for real organizational excellence? with Sandra Crozier-McKee, Facilitator, Executive Coach, Speaker

Top takeaways:

6:36: A business of excellence is clear on their values, principles, and who they are as a person. They understand that they are the sum of their parts.

7:57 - 9:42: The best businesses are a combination of EQ and IQ

10:35 - 16:36: What exactly is Emotional Intelligence?

What if....businesses decided to first give, rather than make, people earn respect with Judith Virag of Clean Club Calgary.

Top takeaways:

6:38: Judith shares the 2 things missing in her business that, when added, transformed in

7:22: Respect - there are two ways of giving it. One is to make people earn it. The other is to simply give it with trust. When we simply give it with trust, THIS is what begins to make a business human because we see our team, our people, as such.

8:58: How can leaders add more "human" back into their business and leadership

11:20: Judith's shares how she hindered her own business for years and what she did to stop being her biggest hurdle

14:53 - 18:38: Connection - face to face connection, building trust between people

21:21: Promoting from within is great...but not always the right move

23:52: hear Judith's answer to what if...businesses realized that they are people too?

Connect with Clean Club Calgary online:

What if....businesses embraced their fear of real growth with Jenn Lofgren, Incito

Top takeaways:

5.25: We all have a story about someone when we hear their bio, but it's never their whole story. Listen to Jenn's story about growing up homeless at the age of 16, being a mechanical assistant in the Canadian Reserves, her career as an assistant to an interior designer and how this is not actually in her bio. 

8.47 - 10:37: The biggest hindrance to leadership: FEAR mindset that shows up in three main areas.

To be an effective leader, we must let go of all three of these fears. 

11:02 - 12:14: Our identity should not be defined by our role as "leader"

13:22: Even in seemingly "choiceless" situations, we always have a choice

14:42 - 16:50: Value behind a coach is rarely about the problem one goes to a coach for

17:22 - 19:42: There is power in conflict.

20:37: Leadership is difficult and requires you to step into vulnerability time and again. The key is to work with someone to help you sort through this as you cannot do leadership work along

23:17 - 24:15: How to start embracing conflict, critical feedback, and growth

25:52 - 26:52: Fear isn't about leaping out of it. It's baby-stepping your way through it. It's about giving you control over how you want to show up each day.

28:18: hear Jenn's answer to what if...businesses realized that they are people too?

Connect with Jenn and Incito online:

What if....businesses chose to be better than zero, one teeny % at a time with Hamish Knox, Sandler Training

Update since interview: register for Hamish's sample Sandler Session called Why Salespeople Fail and What You Can Do About It:

What if....tomorrow could be better than today with Lindsay Recknell, Expert in Hope; Hope Motivates Podcast 

Top takeaways: 

11:45: Hope plays a major role within any business and it cannot be undervalued 

12:34: Lindsay's definition of hope: The future will be better than today by taking actions that we can control 

14:32: Hope is something that can be taught and is extremely contagious. When hope dwindles, surround yourself with actively hope-filled people 

16:27: Hope Theory  defined as GOALS + AGENCY THINKING + PATHWAYS THINKING where goals = what; agency thinking = individual why; pathways thinking = how 

17:10: the difference between hopeful people and optimistic people 

19:14: Brain's Hope Circuit Can engage the hope circuit by tapping into your curiosity. Curiosity sparks hope 

23:00 - 25:30: how to tap into hope for your business Example: Bring HOPE THEORY into your performance reviews. This will tap into the personal goals and agency thinking of the team member, helping to build out a more hopeful and active pathways thinking 

30:45: hear Lindsay's answer to what if...businesses realized that they are people too? 

Connect with Lindsay Recknell online: 

What if....businesses lead with heart-centred leadership with Tanya Koshowski, Executive Director, Brown Bagging for Calgary's Kids; Founder, Tanya K. Consulting 

What if....businesses used the power of story with Suzy & Trevor Rounce, Switchback Creative  

Top takeaways:  

12:59: why businesses need a story / foundational brand 

18:55: Substance stories are within everyone. They merely need to be pulled out and crafted  

21:25: All businesses have a story inside of use, especially those who are past the startup phase. It's important to reflect to see where you are now, why and how you got to where you are, and what does that mean to your audience?

23:20: 3 questions for getting the story out of yourself NOW

31:00: The power of investing in community as a business strategy

What if...businesses realized that they are people too? Host Lindsay Harle begins exploring why exactly businesses are people. 

Top takeaways: