The Wise Pineapple - Juicy Tidbits

In this bonus episode, I'll review problem resolution and empathy with a real-life example and offer tips to resolve guest concerns, drive legendary service, and Lead from the Heart. *This episode had poor video quality for the first 5 minutes, and then it clears up, thank you for your patience.

Today's Guest Star is Yaz Barquawi!   Yaz is the CEO & Co-Founder of ProSafe - an emergency safety device company for the hotel business- an item that will be mandatory and inspected during QAs starting in 2022.  He is also an Area GM in Southern New Jersey who found a way to thrive during the COVID pandemic --reaching an occupancy of 85-100% for the entire pandemic.   Yaz has many Juicy Tidbits for you today:  -A strong team leans the job of others  -Quarterback the operation -Don't get lost in the micro  -Leadership is a mindset  -HAVE FUN!   Plus learn his "At Bat Song!" Learn more about Yaz and ProSafe at the website www.prosafehotels.com @prosafehotels on all socials  and you can watch this quick explainer video here. https://youtu.be/i-hq0hMDIjA

Our Guest Star today is Bob Burg. Bob’s juicy tidbits of energy and inspiration are all about the laws of stratospheric success in his book The Go-Giver.  Today, I was geeking out because I'm such a big fan, and YES, I went way over time!  Enjoy! To connect and learn more about Bob Burg, visit the website: www.Burg.com www.GoGiverSuccessAlliance.com To help Anika make the world a better place for animals. Follow her on Twitter too: @Ankita58827056 To donate and help her feed and care for homeless animals. https://www.paypal.com/paypalme/animalrescurefamily Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Amy Heller. Amy is a veteran of the hospitality industry, dedicating 25 years to award-winning service with many top brands including Marriott and Hilton. As a Global Account Executive, she now devotes her insider perspective to the client-side of corporate and organizational meeting sourcing and planning.  Amy’s juicy tidbits of energy and inspiration are all about how being empowered is a byproduct of pushing your comfort zone! Connect with Amy www.conferencedirect.com *LinkedIn linkedin.com/in/amy-heller-04a0785 *IG @TravelwithAHeller Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Daphne Spencer! Daphne has been in the hospitality industry for over two decades, striving in roles such as General Manager, National Sales Manager, Director of Sales and Marketing, and Hotel Systems Trainer. Daphne is now the Founder of Hospitality Amplified! Daphne’s juicy tidbits of energy and inspiration are all about: *Get over yourself, let the customer/guest impress you *Know your stuff *Probe/Dig deeper (T.E.D)) *Always provide options *Some will, some won't, so what? what's next Connect with Daphne www.hospitalityamplified.com @hospitalityamplified_by_daphne Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Noonie Aguilar. She is the Director of Sales at the DuPage Convention & Visitors Bureau. She Proudly represents 38 communities, with over 100 hotels and hundreds of other restaurants, venues, and destinations. Noonie has spent more than three decades in the hospitality business in roles from front desk to award-winning general manager. Noonie Aguilar's juicy tidbits of energy and inspiration are all about how the CVB can be your best friend! Connect with Noonie Aguilar: Visit her at the DuPage Convention and Visitors Bureau 915 Harger Rd. Ste 120 Oak Brook, IL 60523 630-575-8070 or noonie@discoverdupage.com Or find her on LinkedIn: linkedin.com/in/noonieaguilar Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Tim Kuhlman. Tim is the General Manager at the Hilton Baton Rouge, Capitol Center, and we met while working together at the Chicago Marriott NW back in 2005. Tim is the quintessential man about town and one of the most hilarious people I know! Tim’s juicy tidbits of energy are so many! We talk about taking over a poor-performing hotel, working in different cultural demographics, moving from a select service GM to a full-service GM, and tune into this episode and find out why we needed to leave a concierge event in a hurry! Connect with Tim Kuhlman, on LinkedIn at Tim Kuhlman | LinkedIn Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Peggy Olson. Peggy is the managing director for Carver-Olson Hospitality Search and the Corporate HR Director for The Carver Companies. She has spent her life in hospitality making dreams come true for others! She is one of the reasons I'm where I am today and one of my all-time favorite people! Peggy's Juicy Tidbits of energy and inspiration are all about: -The challenges of hiring under pressure. -Finding the perfect "blend" to fulfill your team. -Viva la difference!  Hire diversely to maximize the mix of opinions and skills on your teams. -Wear the PINK SUIT! Connect with Peggy Olson LinkedIn: linkedin.com/in/peggy-olson-1458115 Carver website:  thecarvercompanies.com  Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Brandon Johnson, The Positive Energy Guy.  Brandon is a grateful husband, father, student of life, Author, speaker/trainer guy, and Global Guru #1-#2 for the Hospitality Industry over the past 5 years Brandon’s juicy tidbits of energy and inspiration are all about how Energy is Everything! To serve others, we need to fill our energy tanks! Tune into this Juicy conversation! Connect with Brandon: www.positiveenergyguy.com And on all social media platforms Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Dan Alling. Dan is a first-class hospitality leader who has worked with hotels such as KeyLime Cove Water Resort and Marriott International. Dan’s juicy tidbits of energy and inspiration are all about Being Confident with problem resolution. Dan also shares his transition from hospitality to the medical industry, along with some of the things he now enjoys and misses. Connect with Dan on LinkedIn. linkedin.com/in/daniel-alling-b090a0137 Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Today's Guest Star is Ricky Kalmon, a mindset expert, motivational speaker, and author of the book, Leverage Your Mindset – Overcome Limiting Beliefs and Amplify Your Life. He is also the creator and developer of the mindfulness app titled RICKY KALMON. As an international speaker and consultant, Ricky is a visionary architect in personal growth and potential. Ricky's Juicy Tidbits are all about how to reset after a challenging interaction. To connect and learn more about Ricky Kalmon, visit the website Available now on Amazon! iPhone:  Download on App Store  Android: Download on GooglePlay Ricky Kalmon – Mindset Expert and Motivational Speaker www.rickykalmon.com Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Craig Poole. Craig is the president of reading hospitality, who, with his belief, love, and humanization of profits, has revitalized the community of Reading PA. Craig’s juicy tidbits of energy and inspiration are all about his mission to turn around a community and how you can too! Also, learn more about his motto, “Follow me, and I will be behind you.” Craig truly is a hospitality hero; you won’t want to miss this! Please pardon the dogs barking, he was outside, and they were very excited to inspire you! Connect with Craig: Reading Hospitality LLC - DoubleTree by Hilton - Wohlsen Construction Or on LinkedIn Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Today's Guest Star is Sarah Dandashy; she is a Travel Expert and Award-Winning Concierge with over 18 years of luxury hotel experience! With the handle Ask A Concierge, she inspires over 128k followers with her Travel content creation and Travel Trends TV segments! She was recognized as the Best Young Concierge in the World 2015 by Les Clefs d'Or. Sarah's juicy tidbits of energy and inspiration are all about: Having Genuine & Authentic Engagement The Art of Listening (and Reading a Guest) Making It Personal Anticipating Needs To connect and learn more about Sarah Dandashy, visit the website: www.askaconcierge.tv Social media everywhere as @AskAConcierge Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Josh Schreib.  Josh has been serving the hospitality industry for over 20 years, and he is currently the General Manager at the Residence Inn Downtown St. Louis. Josh's empathy, creativity, and openness to think differently are not only what makes him so successful, but what I LOVE about him.   Josh's juicy tidbits of energy and inspiration today are all about Collaborating when you have different perspectives and using YES AND... get ready for some improv! To connect with Josh on Instagram @thattaskforceguy and LinkedIn Josh Schreib.  If you are looking to take your career up to the next level, Josh welcomes you to connect, and let's have a coffee chat! Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Jeremy Nichols, Florida's Top Hospitality Headhunter. Not many recruiters in the Hospitality field live, work, and solely focus on one State. Jeremy lives in Florida, understands the ebbs and flows of the Sunshine State, and has built his network with Florida's top talent, working with some of Florida's most impressive Hotels, Clubs, Restaurants, and Resorts. Jeremy has been recruiting for over 20 years, spending most of his years in the corporate/internal environment, recruiting for retail, restaurant, and hospitality. Now he is running his firm with a team of hospitality recruiters that understand the industry. Matching talent with great companies, impacting lives, and sharing best practices is something Jeremy is truly blessed to be able to do for a living. Jeremy's juicy tidbits of energy and inspiration are all about:  *Empathy is crucial *Transparency as a leader. Understanding our team can handle the good and the bad news. *Understanding what is important to employees Post COVID To connect and learn more about Jeremy Nichols, visit the website YT: https://www.youtube.com/c/jeremynichols LI: https://www.linkedin.com/in/jeremycnichols/ FB: https://www.facebook.com/floridahospitality Twitter: https://twitter.com/gh_jeremy CH: https://www.joinclubhouse.com/@jeremycnichols IG: https://www.instagram.com/jeremycnichols/ Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Today, I’m joining you for some Juicy Tidbits with a fun Huddle you can take back to your team! And I have a free-source below for you to help you deliver this fun and impactful huddle! YES! Make it an AWESOME day! Whoop! GET YOUR FREE-SOURCE: Juicy Tidbits Cracker Jacks | Mysite Success (thewisepineapple.com) Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Victoria Cramer. Victoria Cramer infuses her 25-year hospitality leadership background and expertise as a transformational leader to inspire change. As a two-time breast cancer survivor, mother of twin 7-year-old girls, author, and competitive mountain bike racer, she coaches organizations and leaders to show up drastically different and tackle the boundaries that limit resilience. Victoria’s juicy tidbits of energy and inspiration are all about Being Resilient! -Why pain/grief exists -How to move from pain to joy/happiness -Sustaining that transformation Connect with Victoria: visit her website at www.victoriacramer.com Purchase her book, Living, Life, Loudly https://www.amazon.com/Living-Life-Loudly-Will-Speed-ebook/dp/B01BMYAEH6/ref=sr_1_1? dchild=1&keywords=living+life+loudly+cramer&qid=1622589012&sr=8-1 Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Jen Salerno is a 20-year veteran of the hospitality & events industry. Throughout her career, Jen has consulted many of the biggest trade shows in the country and specializes in strengthening the relationship between event planners and the hospitality community. Today, she is the host of The Room Block, the podcast where hospitality and event professionals meet. Jen is passionate about solidifying the connections across our industry. She is also an emcee who can moderate your live or virtual events! Jen's juicy tidbits of energy and inspiration are all about the three "Cs" as you are working to bring meetings and events back into your hotel.  Here are her 3 "C" s: 1. Be curious. Ask questions, not only about the meeting itself but don't forget to ask about your client! You can't go wrong with "who, what, why, when, and how." This will build your relationship, the more genuine, the better. 2. Be creative. Flexibility is going to be the key moving forward. It has to work for your hotel, but it has to work for your client as well—contract terms, virtual access, room sets, etc. Work for the win-win! 3. Be compassionate. Crucial in today's world, remember the "Golden Rule." Use your curiosity to have and show awareness of what your customer is going through, personally and professionally. Patience - we all have our training wheels back on! These tips apply to BOTH sides of the negotiation table! Connect with Jen Salerno: You can listen to The Room Block podcast at www.roomblockpodcast.com, or on any major podcast platform. Personal website coming soon! Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Seema Jain. She has years of experience with helping companies become more culturally competent. Her company, Seva Global, customizes services to include cultural training, workshops, presentations, speaking engagements, and consultations. Previously, Seema worked with Marriott International as the Senior Director, Multicultural Affairs!  Before that, She was a Senior Sales manager and supported my hotel! How cool is that? Seema Jain’s juicy tidbits of energy and inspiration are all about: 1. How to address a guest   2. Language: Translated documents 3. Punctuality and Time Zones 4. Relationship building cultures 5. International Holidays 6. Educate associates on being Culturally Competent 7. Understand multicultural social events 8. F&B: Knowing dietary restrictions Connect with Seema, www.seva-global.com We can help you: 1. Improve guest experiences and employee engagement by understanding the differences between various cultures 2. To develop positive attitudes towards cultural differences 3. To drive bottom-line results through cultural competency Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is David Mignano, Director of Revenue and the host of the Be My Guest Podcast. David also is the executive producer for No Vacancy Live with Glenn Hausman and Anthony Melchiorri David’s juicy tidbits of energy and inspiration are all about Connection between all departments and how they generate revenue. Connect with David: LinkedIn David Mignano, CRME | LinkedIn Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Kelly Mortimer, Leading Wedding Industry Expert, speaker & trainer! 20 years in the industry, covering destination weddings across the world, events for royals and celebrities. Her business now helps wedding pro's to attract, convert and book more weddings. Kelly's juicy tidbits of energy and inspiration are all about your customer's sales journey! Sell more weddings by having the right website strategy! To connect and learn more about Kelly Mortimer, visit the website.  Kelly is seriously brilliant! You don't want to miss these juicy tidbits! Connect with Kelly on all social media platforms and visit her website:  kelly@kellymortimer.com Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Calvin is the CEO of Revpar Media!  You might know Calvin better if you think of his Hilarious social media memes from revPARblems on Instagram. Calvin has also made the list of the Top 50 most influential leaders in Hospitality for 2021. Calvin's juicy tidbits of energy and inspiration are all about: Believe in yourself You are where you are for a reason There are no accidents Always be learnin'! To connect and learn more about Calvin Tilokee, visit the website: Www.revparblems.com Follow @the.g.spot on Instagram And find "The Growth Spot" on Spotify and YouTube!e Growth Spot" on Spotify and YouTube! Connect with Christine www.thewisepineapple.com The Book: Amazon - YES Is the Answer Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Jeffrey Victor! With over 20 years of working in diverse customer-centric industries, Jeffrey has been providing customer experiences since his first job at a movie theatre. He studied and worked in New York City for 13 years as a professional stage actor, performing in Broadway musicals and plays. During his time offstage, he enjoyed a fruitful career working at and opening luxury hotels throughout the United States and Canada. He found his calling in learning and development. Jeffrey established his customer service training & CX consulting company in 2019, Luminary Learning Company. He enjoys combining his customer experience knowledge along with his theatre background. Jeffrey’s juicy tidbits of energy and inspiration are all about how to be Awesome For People, and that Gratitude Rocks.  BONUS:  You might get to hear him SING when we make room for a little fun! Connect with Jeffrey visit the website at: www.luminarylearningco.com or on any of the social media platforms Connect with Christine www.thewisepineapple.com The Book: Yes Is the Answer - Amazon Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Andrew Trippi! Andrew is a Financial Advisor for Edward Jones, and he has been in Banking/Financial Industry for 20 years in various leadership roles, most recently as the Former Head of Community Banking for Bridgeview Bank Group (now First Midwest). Andrew's juicy tidbits of energy and inspiration are all about empowering yourself toward financial freedom. Connect with Andy and learn more www.edwardjones.com/andrew-trippi i Email: Andrew.trippi@edwardjones.com Mobile Direct: 630-441-4824 Connect with Christine www.thewisepineapple.com The Book: Yes Is the Answer - Amazon Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Shep Hyken! Shep is the Chief Amazement Officer at Shepard Presentations, an award-winning keynote speaker, and New York Times and Wall Street Journal best-selling business author. As one of the leading experts in the field of customer service and experience, Shep works with companies that want to build loyal relationships with their customers and employees. Shep's juicy tidbits of energy and inspiration are all about how a company can't afford to lose a customer's confidence in today's competitive business environment. Customers don't want "transactions." Customers like to interact with companies and people that are proactive.  Here's the bottom line: Lose the customer's confidence, and you will lose the customer. To connect and learn more about Shep, visit the website Customer Service Speaker | Shep Hyken Keynote Speaker New book coming out September 21: I'll Be Back www.illbebackbook.com Connect with Christine www.thewisepineapple.com The Book: Yes Is the Answer - Amazon Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Today's guest star is Elizabeth Ndungu.  In this Juicy episode Elizabeth shares what a Kindness Incorporator is and how you can become one! Elizabeth is a Kindness incorporator, business and life alignment strategist. Award winning General manager, new entrepreneur! Connect with Elizabeth  Website: https://www.elizabethndungu.com/ and on LinkedIn  Connect with Christine www.thewisepineapple.com The Book: https://www.amazon.com/dp/1733244026/ref=cm_sw_r_cp_api_glt_fabc_Q83KNDDDQA3NC5099H99?_encoding=UTF8&psc=1 Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Our Guest Star today is Charles “Ryan” Minton. Ryan’s juicy tidbits of energy and inspiration are all about the importance of taking care of the associates we do have, and he shares a heartfelt story about his previous associate Jason. Connect with Charles Ryan Minton, visit his website Www.charlesryanminton.com You can get Ryan’s book, Thanks for Coming in Today on Amazon https://www.amazon.com/dp/1544512074/ref=cm_sw_em_r_mt_dp_A73TQQVMAS494PAD8QK4 Connect with Christine www.thewisepineapple.com The Book: https://www.amazon.com/dp/1733244026/ref=cm_sw_r_cp_api_glt_fabc_Q83KNDDDQA3NC5099H99?_encoding=UTF8&psc=1 Facebook: Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram: Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel

Welcome to the Juicy Tidbits podcast, hosted by Christine Trippi. In this episode, Christine introduces what her Juicy Tidbits  passion project is all about!  This July, Monday through Saturday, let this show jump-start your day with Juicy Tidbits to help you Be Confident, Be Empowered, and Lead from the Heart! You can also view each episode on YouTube, on my channel, The Wise Pineapple.  Thank you for everything you're doing to change the world one, YES at a time!  This Tidbit of Energy is for you! Christine is the author of Yes Is the Answer, and founder of The Wise Pineapple, specializing in hospitality consulting, training, and speaking. Connect with Christine Trippi: www.thewisepineapple.com The Book: https://www.amazon.com/dp/1733244026/ref=cm_sw_r_cp_api_glt_fabc_Q83KNDDDQA3NC5099H99?_encoding=UTF8&psc=1 Facebook:  Christine Trippi Facebook LinkedIn: Christine Trippi LinkedIn Instagram:  Christine Trippi Instagram YouTube: The Wise Pineapple YouTube Channel