Front Desk Goddess Diaries

EPISODE RESOURCES -

What you'll learn in this episode - 

Today I have the pleasure of visiting with Mary, Hygienist Extraordinaire! Mary has played an instrumental role in helping the practice transition toward patient-centered systems. As a result of the efforts of Dr. Alan Walker and his entire team, they’ve been able to work less while income while earning MORE INCOME. Not just the doctor, but his entire crew!  

Today Mary shares her experience with Brady Group Coaching, and how listening to patients makes a significant difference in patient relationships.

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Experience at the front desk in a dental office doesn't necessarily equal success when it comes to answering the phone.  In this episode I'll share 5 things that 'experienced'  teams are missing when it comes to maximizing new patient opportunities!

If you're allowing gossip, you're killing your team culture!  In this episode I'll give you tips on how to 'detox' your team by getting rid of the chatter!

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Frustrated by flaky new patients who cancel or no show? It could actually be your fault...  In this episode I'll share ways to increase the level of value and enthusiasm so that new patients actually show up in your office!

Are you on the verge of BURNOUT?

Do you feel as if you are ALL ALONE when it comes to the challenges you face?

You can't afford to miss this episode!  Amy shares FIVE REASONS why inflation is actually GOOD NEWS for your dental practice. 

GOT QUESTIONS?  WE HAVE ANSWERS!

Most of you are still doing things in your role as a front desk goddess that are actually creating MORE work for you!  It's hard to break old habits, change the way we've 'always done it', or maybe we simply don't realize that there's a simpler way that will decrease stress and buy back valuable time. 

Check out this episode to find out how you can work smarter!

EPISODE RESOURCES - 

There's no doubt that micromanagement is toxic.  But could you be claiming 'micromanagement' because you don't want to be held accountable? Doctors, are you a 'hands-off' boss, saying you don't want micromanage, when you're really just uncomfortable leading your team?  

In this episode, Amy shares her thoughts on micromanagement and how it pushes good team members away and how we can sometimes confuse good leading with micromanaging.

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In today's episode, Kathleen and Amy discuss the similarities between successful dental teams and the top NCAA basketball teams that are battling their way through March Madness. 

You'll hear FOUR LESSONS that we're learning during March Madness that can be applied in your dental practice that will improve your culture and decrease your stress!

Whether you're a college basketball fan or not, you don't want to miss this episode!

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YOU DON'T WANT TO MISS THIS!  

Today I have the pleasure of visiting with Lina from Alpha dental in Coral Springs, FL.  The team at Alpha Dental made the decision 2 years ago to get out from under the constraints of PPO's. Today Lina shares their experience – both the benefits and the challenges.

Lina and Suzie are fellow 'Front Desk Goddesses' at the office of Dr’s Tarek and Maya Assi. While they have done an amazing job, the success the practice has experienced wouldn't be possible without the commitment of every single member of the team. 

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Do you think you need more new patients?  

Before investing a ton into marketing, listen in as I share 'Three Common Mistakes that occur when a team isn't trained to take advantage of New Patient Opportunities'

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Many of you are coming off of your best year ever…. 2021 set a new standard, but half way through January some of you are experiencing ‘covid schedule’ - With the new omicron variant not only are some practices finding themselves short-handed, but short on the schedule as well.

So what do you do?  Check out this week's episode to hear more!

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I love hearing how your practices are booming right now!  The last quarter in most dental practices is usually quite fruitful as patients are finally getting in to complete delayed treatment, so a natural busyness is already occurring... add to that the fact that many of you are having record years!  

This is both good news, and bad news. We can settle into a comfort knowing that we’re booked ‘til the end of the year, causing us to put some of those important, yet not urgent systems on the back burner. When we do this, we begin to function in reactive mode, just trying to make it to the end of the year.  

Fast forward to 2022... you'll have the Sunday evening blues x 100! 

It doesn't have to be this way.  In this episode I share 5 tips that will help you avoid the Post-Holiday hangover.

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We just wrapped up the BEST 3 days in Phoenix with some of the BEST doctors and team members! 

Here's why you should join us for our next MISSION:POSSIBLE Case Acceptance Super-Conference....

· You’re exhausted from putting out fires.

· You’re stressed about leaving  the office because you ‘need’ the production.

· Your doctor is an excellent clinician because of all of the clinical CE, but you can’t seem to keep a profitable schedule.

· You feel stuck in the weeds and can’t seem to see beyond this month, this week, or just today.

· You are burned-out and stressed.

So you've created this monster...  it will take some time to change the mindset of the team AND your patients. How do we train our patients that it’s not ok to cancel last-minute, or simply not show up?  It starts with YOU!

Related Episodes- 

Jay O'Dell 

What's the difference between those that get stuff done, and those that are slow to progress?  It's not what you think!  Listen in to this week's episode to find out how you can overcome your worst enemy!

LINKS/RESOURCES ASSOCIATED WITH THIS EPISODE-

Do you find yourself saying, 'I already know that...' when it comes to improvement in the dental office?  

A lot of us are information junkies… I subscribe to all kinds of informational outlets from newsletters to podcasts… We read books we go to seminars,  then we  wonder why things don’t change! I've decided that it's time for my hands to catch up with my head.  What if you could capture just a fraction more of the information you've gained, and turn it in to action?

Next time you feel the urge to say, 'I already know that'...  ask yourself, 'How well am I doing it?'

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This episode addresses a question I hear often… How do we handle patients that don’t confirm their appointments?  

Downloadable resources - 

In this episode you'll hear my interview with Kassie, Front Desk Goddess at Riverview dental in Carlsbad, New Mexico. Dr. Kanona Felt and his amazing team see patients 12 days a month!  With the support of Brady Group coaching, they’ve learned how to work smart so that they can have more time off with family. Kassie, Melissa, Becky, Bethany and Vanessa have successfully transitioned away from PPO’s to a fee-for-service practice that thrives on relationships. 

You are going to want to take notes and definitely share this episode with your entire team!

You think you're in the 'dental business', but you're really in the relationship business! 

If you truly want a practice that is built around your life instead of trying to fit your life around your dental practice, relationships are paramount. Think you're too busy to build relationships with patients?  Tune in to this episode!

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We’ve all been trained to ask these questions – whether it was in dental school, hygiene school, or just how we’ve been brought up in our industry when it comes to our communication with patients.

In fact most won’t find anything ‘wrong’ with these questions because they’re so commonplace.

In this episode we'll not only identify those dumb questions, but we'll give you the words to use in your patient communication that will increase case acceptance, but more importantly will contribute to your patient relationships!

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In this episode you'll meet Dorothy Williams, my fitness coach.  Dorothy has inspired me on so many levels.  Not only does Dorothy motivate me when it comes to my health, but her principles for both life AND business align with the core values of the Brady Group - focus on relationships and success will follow!

Today we have a special guest! James Petty, founder of Prime Dental leads

James first got into online marketing and lead generation for business in 2000. He quickly understood that if a business was to be successful in the new internet age they must have a profitable internet marketing strategy in place.

Contact James now to get a free marketing plan for your dental practice!

jamespetty@primdentalleads.com