The Healthcare Solutions Project
By Don Seamons
The Healthcare Solutions ProjectJan 20, 2020
Medical records retrieval enters the digital realm - Carm Huntress, Credo Health - Episode 60
Despite technological advancements across every other industry, healthcare has remained in the dark ages when it comes to the distribution and management of medical records. We still fax over 9 billion pages of medical records annually and spend $126 billion managing those faxes and paper records. Carm Huntress, founder and CEO of Credo Health, believes he has a solution that will get doctors off fax machines and help improve patient care and patient satisfaction.
Digital transformation for payers - Sagnik Battacharya, HealthEdge - Episode 59
Every healthcare organization and leader is thinking about how to provide the experiences that patients and consumers have come to expect of the healthcare system. However, the legacy technology platforms that many orgs have today--especially payers--will get in the way of that digital transformation. Sagnik Battacharya, EVP at HealthEdge, talks about how payers can accomplish true business transformation, both in terms of data capabilities and interoperability.
Operationalizing healthcare analytics - Niall Brennan, Clarify Health - Episode 58
Data has become the fuel that runs every major industry, including healthcare. But the healthcare industry has some catching up to do when it comes to using data to help its providers work more efficiently. Niall Brennan, CMS's first chief data officer, shares his perspective on operationalizing analytics at scale to help providers deliver better care.
Bringing SaaS to public sector healthcare | Chini Krishnan | 57
Cloud-based, software-as-a-service solutions are everywhere; they're part of our work lives and even our personal lives. But government agencies haven't been quick at adopting the cloud. Chini Krishnan is working to change that. He is the co-founder and CEO of GetInsured, a company that for more than a decade has been bringing software-as-a-service solutions to public sector healthcare.
The key to patient engagement - Leif O'Leary, CEO, Alegeus - Episode 56
There's a powerful truth in human behavior: people are exponentially more likely to engage when their money is part of the experience. When it comes to healthcare, that principle is what makes Health Savings Accounts such a powerful option. Leif O'Leary, CEO of Alegeus, believes that HSAs can become powerful agents of change, especially when they come with tools that provide meaningful insights that guide to the best outcomes.
The starting point for fundamentally changing the healthcare system - Zak Holdsworth, CEO & Co-founder, Hint Health - Episode 55
The problems with healthcare are well documented. But for Zak Holdsworth, CEO and co-founder of Hint Health, the biggest problems are healthcare middlemen. Minimize their influence, and you fundamentally transform healthcare. In this episode, Zak shares his passion for making healthcare better, how growing up in New Zealand gives him a different perspective, and the framework he sees for making fundamental change.
Links mentioned in this episode:Hint Health: www.hint.com Hint Summit: summit.hint.com Follow Zak on LinkedIn: www.linkedin.com/in/zakholdsworth
Applying the lessons of digital to healthcare - Stefan Behrens, CEO & co-founder of GYANT - Episode 54
Digital health is healthcare's answer to consumerism, but how does a system so reliant on face-to-face interactions make the most of digital tech? Stefan Behrens, CEO and co-founder of GYANT, shares how he applied the lessons he learned in a purely digital consumer space to his vision for easing the patient journey.
Applying big data to deliver a frictionless healthcare experience - Jessica Sweeney-Platt, VP of research and editorial strategy - Episode 53
While technology has made healthcare more convenient and more connected, the industry is still siloed, fragmented and stuck in the past. But Jessica Sweeney-Platt, VP of research and editorial strategy at athenahealth, believes that may be changing. Technology is on the cusp of playing a role that we always hoped it could, supporting collaboration between the different stakeholders in the healthcare system. Join us as we discuss how organizations can leverage data to improve connectivity and align incentives.
Using virtual communities to improve health - Kate Burke, MD, Senior Medical Advisor, PatientsLikeMe - Episode 52
Social media has helped consumers educate themselves about their health and connect with other patients who suffer from the same chronic conditions. But the explosion of health information has also caused collateral damage. On today's episode, we welcome Kate Burke, MD, senior medical advisor for PatientsLikeMe. We discuss how virtual communities can overcome the pitfalls of social media and help patients better manage their condition, slow disease progression and give them control of their health.
Improving access to quality care with telehealth - Ashok Gupta, DPT, Co-founder and COO, TheraNow - Episode 51
As an immigrant to the United States, Dr. Ashok Gupta sees many things about the country's health system that he likes. Quality of care here is the best in the world, he says. But for some, care of the highest quality is out of reach. Dr. Ashok believes telemedicine can help change that. A doctor of physical therapy (DPT), he helped found TheraNow, a pain management company that focuses on providing the benefits of physical therapy virtually. Dr. Ashok discusses how virtual engagement can improve engagement, education and access.
How tech can improve the physician/patient relationship - Acey Albert, MD, Director of Clinical Content, epocrates - Episode 50
Acey Albert, MD, understands the pressures facing clinicians as they need to call upon their prescriptive knowledge very quickly at the point of care. Dosing, interactions, and side effects of new drugs come out constantly, and guidelines are always evolving with the evidence. He also knows that while technology can provide physicians the on-demand information they need, it can't get in the way of the physician/patient relationship. Listen as Dr. Albert shares with Don Seamons how doctors can utilize technology in a way that improves not only their care quality but also their patient satisfaction.
Innovating for faster clinical research - Dessiree Paoli, Sr. Solutions Marketing Manager, Interlace Health - Episode 49
The Covid-19 pandemic put thousands of clinical trials on hold, but it also showed pharma companies, regulators and clinicians that decentralized clinical trials are a less expensive, more convenient and equally as effective method for generating clinical research. Dessiree Paoli, Sr. Solutions Marketing Manager for Interlace Health, discusses how decentralized clinical trials are improving engagement with study participants, improving data capture and shortening time to market for crucial drugs.
Using data to improve care quality - Russell Robbins, MD, AVP of Clinical Informatics, Blue Health Intelligence - Episode 48
The availability of healthcare data has exploded over the past decade, but the data type with the most longevity—payer claims data—continues to be the most utilized of healthcare's big data sources. Dr. Russ Robbins, AVP of clinical informatics for Blue Health Intelligence, joins us to talk about claims data, complementary data, and a long-standing but little known analytics method that can help organizations answer fundamental questions about care quality.
Toward eliminating patient waiting rooms - Shelby Sanderford, Founder and CEO, DOCPACE - Episode 47
Most people know what it's like to wait in a doctor's office. It's one of the key drivers of patient dissatisfaction, but we've come to think of it as a necessary evil. Shelby Sanderford, founder and CEO of DOCPACE, believes sitting in a doctor's office is completely unnecessary. Listen as she describes how doctors may be able to eliminate waiting rooms altogether.
Making the best use of valuable healthcare assets - Mohan Giridharadas, Founder and CEO, LeanTaaS - Episode 46
When Mohan Giridharadas looks at healthcare in the United States, he sees $2 trillion in total assets that are inefficiently managed. He also understands that asset utilization is more difficult to manage than any other industry. Working as a management consultant, he saw how other industries could use the principles of lean and the benefits of predictive analytics to solve complex asset utilization issues. He decided to apply the same principles to healthcare. Mohan talks with Don Seamons about his vision for automating and systematizing intelligent decision making in healthcare organizations in this episode of The Healthcare Solutions Project.
Best practices for the Covid-19 vaccine rollout - Matt Dickson, Vice President of Product and Strategy and General Manager, Communications Solutions at Stericycle - Episode 45
Not only is the Covid-19 vaccine is a historic achievement, its introduction may be the most fraught public health exercise in human history. Are health systems and agencies ready for the anticipation and emotion associated with who should receive the vaccine and when? Matt Dickson, general manager of communications solutions at Stericycle shares low-tech and high-tech best practices that will help vaccine providers ensure a safe and orderly Covid-19 vaccine rollout.
Research on the keys for EHR success - Connor Bice, Director of Operations for the Arch Collaborative, KLAS Research - Episode 44
EHR systems have a reputation for user dissatisfaction. But after collecting more than 170,000 surveys from 240 health systems, Connor Bice of KLAS Research says that reputation is unfounded. In this episode, Connor, who is the director of operations for the KLAS Arch Collaborative, reviews some of his organization's findings and shares keys to EHR success.
Breaking down barriers between facility-based care and home-based care - Mary Henschel, Director of Client Success, Home Care, PointClickCare - Episode 43
Payers and consumers are demanding less expensive care with better outcomes. And in the wake of COVID-19, they're also demanding safer long-term care. Home health is gaining in popularity in this environment. And as technology advances and data sharing becomes easier, home health is becoming an integral part of the patient journey. Listen as Mary Henschel, PointClickCare's home care director of client success, discusses how home health is taking the lead in the provision of long-term care.
Moving from a closed system to a healthcare ecosystem - Cynthia Kilroy, president of CK Consulting - Episode 42
How does healthcare go from being a siloed system where data is jealously guarded to an ecosystem with the patient at the center? Cynthia Kilroy, president of CK Consulting, talks about how healthcare organizations and outside disruptors are breaking down boundaries and helping the health system work better for everyone.
Making healthcare easier for consumers to navigate - Brian Colburn, vice president of strategy, Alegeus - Episode 41
Healthcare is becoming like the US retirement system, where consumers are given more and more responsibility for spending scarce funds. But healthcare consumers don't have the time or the interest to become healthcare experts. In this episode, Brian Colburn of Alegeus talks about how providing tools and guidance for spending healthcare dollars can help improve the lives of consumers.
Smashing data silos and helping payers and providers find common ground - Joan Butters, CEO, and Heather Bassett, MD, chief medical officer, XSOLIS - Episode 40
One of healthcare's biggest issues is the rivalry that exists between payers and providers. But as the industry moves toward value-based care, these two major healthcare stakeholders have more in common clinically and financially. Joan Butters and Heather Bassett, MD of XSOLIS are leaders in utilizing artificial intelligence and predictive analytics to bring payers and providers together in the decisions they make about patients.
Is value-based care the cure for what ails healthcare? - Joy Rios, consultant and host, HIT Like a Girl podcast - Episode 39
Value-based care is slowly taking over the care delivery and payment mechanisms in healthcare. But what's good in theory isn't always good in practice. Joy Rios, founder of Chirpy Bird Health IT Consulting, gives a boots-on-the-ground assessment of how physician practices can struggle to integrate value-based care regulations into their practices.
Using digital health to meet patients on their terms - David Franklin, Founder & CEO, KnowRX - Episode 38
Healthcare has been siloed for decades, and we aren't helping it when we create siloed apps. David Franklin, founder and CEO of KnowRX, wants to change that by empowering patients with digital solutions that bust the silos and meet patients on their terms.
Mapping the patient journey in medication management - Omri Shor, Founder and CEO, MediSafe - Episode 37
Every patient is different, as is every patient journey. But data can point to subtle similarities that unlock the door to patient engagement. When it comes to medication management, Omri Shor may have unlocked that door. Using artificial intelligence, patient reported data and behavioral data, MediSafe has found specific points where they can influence the patient journey in a very personal way.
Lessons hospitals and health systems have learned from COVID-19 - Pam Arlotto, President and CEO, Maestro Strategies - Episode 36
Over the past few months, hospitals and health systems have made tremendous transformations. They've had no choice. Rather than make decisions by committee and consensus, they've been forced to be agile, innovative and creative. Pam Arlotto, President and CEO of Maestro Strategies, is encouraging healthcare leaders to maintain that agility using data tools that enable prediction as they continue to navigate through uncertainty.
The evolution of value-based care - Dominique Morgan, VP and General Manager, VillageMD - Episode 35
Healthcare is in a schizophrenic position today, says value-based care expert and consultant Dominique Morgan. The newly titled VP and General Manager for Michigan of VillageMD has been working in and consulting about value-based care since before the coin was termed. While she has seen tremendous progress, she also sees that too many organizations are playing both sides of the volume-to-value divide. COVID-19 has forced us to learn some things about proactive care, but there's still a lot to learn.
Delivering a patient-centered revenue cycle - Jake Mathew, CEO, MBOS - Episode 34
Documenting care has become a big part of caring for patients. Not only does it provide the justification for reimbursement, it also provides the basis for quality care. Doctors need to know the whole patient story. In this episode, Jake Mathew, CEO of MBOS, talks about mentoring physicians to help them tell the patient story as well as help them keep patients from experiencing the fallout from claims denials.
Calling out inequities in the healthcare system - Marcus Whitney, CEO Health:Further & Co-Founder JumpStart Ventures - Episode 33
Marcus Whitney, co-founder of JumpStart Foundry and co-founder and CEO of Health:Further, is raising his voice against what he sees as systemic racism in today's healthcare system. A self-taught entrepreneur and a consultant who helps healthcare companies navigate disruptive change, Marcus shares his perspective on what healthcare leaders should do to address inequities.
Helping doctors share their professional data - Jared S. Taylor, CEO & Co-founder, BlocHealth - Episode 32
While most physicians love the practice of medicine, most of them also hate the administrative runaround. Getting credentialed to work in specific states and facilities can be incredibly difficult, especially for physicians who are temporary workers or who must be licensed in multiple states to work in telehealth. Jared S. Taylor, the co-founder and CEO of BlocHealth, discusses the pains of credentialing and what his company is doing to make the going easier for doctors.
The intersection of innovation and leadership - Charles W. Sorenson, MD, President and CEO Emeritus, Intermountain Healthcare - Episode 31
Charles W. Sorenson, MD, President and CEO Emeritus of Intermountain Healthcare, considers innovation a requirement in healthcare and says the best leaders engender trust, encourage out-of-the-box thinking and have a disciplined approach to organization-wide learning. As a long-time leader of one of the country's most innovative healthcare systems, he shares his insights on how leaders can foster innovation.
Using machine learning to predict COVID-19 hotspots - Julia Polk and Chase Spurlock, Decode Health - Episode 30
As the United States starts to come out of the COVID-19 lockdown, the danger of coronavirus flare-ups increases. Julia Polk and Chase Spurlock, COO and CEO of Decode Health, discuss an early warning system they have developed to help states, counties and local governments pinpoint risk and take additional measures to mitigate the risk without shutting down entire economies.
Perfect the art and science of patient engagement - Michael O'Neil, founder and CEO, GetWellNetwork - Episode 29
Michael O'Neil, founder and CEO of GetWellNetwork, has been focused for two decades on helping people take an active role in their healthcare. In this episode, he talks about the art and science of patient engagement, and how patients and their family caregivers are an untapped transformative resource to drive lower cost and better outcomes.
Eliminating waste through automation - Matt Hawkins, SVP, Boston Software Systems - Episode 28
Matt Hawkins, SVP of sales and strategy at Boston Software Systems, discusses the power of automation to create a digital workforce and save on administrative costs within revenue cycle, clinical and information technology.
The evolution of healthcare IT - Ken Bradberry, SVP and CTO, The HCI Group - Episode 27
Ken Bradberry, SVP and CTO for The HCI Group, has had a front seat to the healthcare IT evolution. From working as a data processor in the early 90s in a Michigan hospital to serving as the chief technology officer for a global healthcare IT organization, Ken shares a perspective on how technology has transformed healthcare and how that transformation will continue.
Smashing data siloes and enabling data interoperability and liquidity - Cliff Cavanaugh, founder and CTO, Healthjump - Episode 26
Cliff Cavanaugh, founder and chief technical officer of Healthjump, is working to smash data siloes and make interoperability and data liquidity a reality. Interoperability is what happens when different systems can communicate and share. Data liquidity is the next step, where data is usable by multiple systems.
Staffing hospitals and clinics during the COVID-19 pandemic - Andrea Nelson, VISTA Staffing Solutions - Episode 25
Healthcare providers are the frontline soldiers in the COVID-19 war. Listen as Andrea Nelson of VISTA Staffing Solutions recounts stories of heroism and sacrifice in coronavirus hotspots.
Using health IT to get healthcare stakeholders working together - Pam Arlotto, Founder and CEO of Maestro Strategies - Episode 24
Pam Arlotto, a past president of HIMSS and a healthcare consultant with nearly 40 years of experience, has a unique perspective on the healthcare industry's response to the COVID-19 crisis. While the industry has made great strides in improving performance, the pandemic is showing that our data are still too siloed. The silver lining is that the pandemic is showing that when we break down regulatory and cost barriers, we can apply a tech solution like telehealth to a very specific problem like quarantining COVID-19 patients.
Pam's latest book--"Orchestrating Value: Population Health in the Digital Age"--is available for listeners at a 20% discount. To get the discount, go to CRCPress.com and enter the promo code SOC20 at checkout. Shipping is free.
Empowering consumers with their own health information - Kristen Valdes, Founder and CEO, b.well
Kristen Valdes is succeeding where others have faltered in presenting healthcare consumers with a comprehensive roll-up of their health information. A venture that started as a response to nearly losing her daughter to a medical error has become a fully integrated tool that connects provider, insurer and wearable data to help consumers manage their own health and the health of their family members.
Putting machine learning and artificial intelligence to work to solve healthcare's most pressing challenges, including COVID-19 - Ed Scott, CEO, ElectrifAi - Episode 22
Ed Scott and his leadership team have made ElectrifAi a leading innovator in machine learning for healthcare. With a focus on solutions that make immediate impacts, ElectrifAi is improving revenue cycle, procurement, fraud detection and imaging. ElectrifAi's latest innovation uses machine learning to isolate lung structures to help diagnose and treat COVID-19.
Surgicalists lower cost, improve quality, increase satisfaction at hospitals - Mit Desai, MD, CEO & Founder, The Surgicalist Group - Episode 21
Mit Desai, MD is a major driver of change to the way urgent and emergent surgery is provided in the United States. He is popularizing a surgicalist model among hospitals, a model that checks all the boxes for improving healthcare. It saves money and improves patient satisfaction by decreasing length of stay. It improves quality by hyper-specializing on general. And it increases clinical satisfaction by offering surgeons better work/life balance.
Timon LeDain, director of emerging technology for Macadamian, at #virtualHIMSS20
Timon LeDain, director of emerging technology for Macadamian, talks about the challenges posed by access to data and interoperability. #virtualHIMSS20
John LaLonde, chief technology officer, Spok, at #virtualHIMSS20
John LaLonde, chief technology officer at Spok, talks about how technology can close the communication loop for better care coordination. #virtualHIMSS20
Kristen Valdes, founder and CEO of b.well, at #virtualHIMSS20
Kristen Valdes, founder and CEO of b.well, talks about the need for creating new and simpler digital experiences for consumers. #virtualHIMSS20
BJ Boyle, Vice President and GM, Post-Acute Insights of PointClickCare, at #virtualHIMSS20
BJ Boyle, Vice President and GM, Post-Acute Insights of PointClickCare, talks about the challenge of acute-to-post-acute continuity of care. #virtualHIMSS20
Mark Thompson, vice president of product management of Keyfactor, at #virtualHIMSS20
Mark Thompson, vice president of product management of Keyfactor, talks about how to beef up cybersecurity in old but important clinical equipment. #virtualHIMSS20
Colleen Sirhal, Chief Clinical Officer at Hyland Software, at #virtualHIMSS20
Colleen Sirhal, Chief Clinical Officer at Hyland Software, talks about supporting the patient journey and improving healthcare technology usability. #virtualHIMSS20
George Dealy, VP of Healthcare Solutions at Dimensional Insight, at #virtualHIMSS20
George Dealy, VP of Healthcare Solutions at Dimensional Insight, discusses how healthcare organizations can get better return on data. #virtualHIMSS20
Morris Panner, CEO of Ambra Health, at #virtualHIMSS20
Morris Panner, CEO of Ambra Health, talks about how a virtual radiology scan network can help providers handle the #covid19 outbreak. #virtualHIMSS20
Charlie Schick, healthcare director for Owl Cyber Defense, at #virtualHIMSS20
Charlie Schick, healthcare director for Owl Cyber Defense, talks about securing vulnerabilities in modern medical devices. #virtualHIMSS20
Matt Dickson, VP of product and strategy at Stericycle, at #virtualHIMSS20
Matt Dickson, VP of product and strategy for Stericycle, talks transparency, value-based care and how organizations can better engage patients. #virtualHIMSS20
Ferris Taylor, Executive Director of the HealthCare Executive Group, at #virtualHIMSS20
Ferris Taylor, Executive Director of the HealthCare Executive Group, spoke about the resources his organization is providing for the health industry at #virtualHIMSS20.
Cliff Cavanaugh, CTO of Healthjump at #virtualHIMSS20
Cliff Cavanaugh, CTO of Healthjump, talks data, transparency, choice and innovation at #virtualHIMSS20.
The story behind the grassroots #virtualHIMSS20 movement - Episode 8
On March 5, 2020, the Health Information Management Systems Society cancelled HIMSS20 and sent shockwaves through the health industry. Hear from Stacy Goebel, social marketing director for StudioNorth, Ross Martin, President of 360 Degree Insights and Don Seamons how #virtualHIMSS20 went from an idea to reality.
Tackling healthcare challenges through practical AI - Michael Fox, SVP, Product Management, ElectrifAi - Episode 7
Michael Fox is a technologist, an author and an expert in AI implementation. In this episode, he and Don Seamons talk about innovation, technology adoption and how practical AI is helping to solve pressing problems in healthcare.
Connecting patients with the right provider - Ted Chan, Founder and CEO, CareDash - Episode 6
A skilled innovator, strategist and social entrepreneur, Ted Chan has dedicated his career to creating user-friendly digital solutions, data science, and analytics to transform everyday challenges facing consumers. In this episode, Ted and Don Seamons talk about how technology is giving patients the tools they need to make informed decisions.
Spreading the gospel of data and analytics - Sanket Shah, Sr. Director, Strategy and Growth, Blue Health Intelligence - Episode 5
Sanket Shah is an evangelist for the power of data and analytics. He's a frequent contributor for health industry publications and he's testified before the United States Senate about how healthcare data can be used to combat the opioid epidemic. In this wide-ranging conversation, he shares his opinions on the role the federal government should play in data sharing, how the health industry is similar and dissimilar to industries like finance and retail in its approach to data, and what's he's looking for from innovators in the field.
On a mission to lower musculoskeletal costs - John Thresher, VP of Growth & Strategy, Airrosti - Episode 4
Former Army helicopter pilot and current provider executive John Thresher talks with Don Seamons about how patients churn through the healthcare system to get relief from pain. The desire to relieve pain leads to a lot of waste in the $213 billion per year musculoskeletal industry. To lower costs, we need to focus on efficiency, quality, outcomes and care coordination to drive down unnecessary care, duplicative care, and low/no-value care.
Helping patients age with grace at home - Tom Rhoads, CEO, Spencer Health Solutions - Episode 3
Tom Rhoads, Founder and CEO of Spencer Health Solutions, was leading a successful pharma analytics company when an experience his father had in an emergency room changed the course of his career. Hear how that experience helped shape Spencer Health Solutions to help patients manage their medications and connect with their network of care providers, helping patients age with grace at home and contributing to better health, lower costs and better outcomes.
How AI and data help diagnose and treat disease - Chase Spurlock, Decode Health AI - Episode 2
An interview with Chase Spurlock, PhD, founder and CEO of Decode Health. He founded Decode Health in 2019 and its predecessor company, IQuity, in 2015. Chase talks with Don Seamons about how machine learning solutions can use data to help patients by accelerating the time to diagnosis and finding the best treatments.
Introducing The Healthcare Solutions Project - Episode 1
I'm Don Seamons, and I'm launching this podcast because the talk about healthcare is trending in the wrong direction. Everyone cares about health care, and everyone knows that our system is broken. There really is no magic wand we can wave to make everything better. But there are things we can do—and are doing—right now that will help us put a lid on costs, enhance quality of care, and make clinicians and patients happy. Those are the stories we will spotlight.