The Healthcare QualityCast

The Healthcare QualityCast will be taking a temporary break in producing content. We will be back with an entirely new show and format soon! Be sure to stay connected. 

Chika Odioemene MSN, NP, RN, MS-HQS, CPPS, CPHQ, LSSMBB, FISQua is the CEO and Founder of Utopian Healthcare.

Welcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.

Here in episode #26, Don shares how he keeps a consistent focus on quality improvement with his teams, he shares how he got his lucky start from playing music and selling pianos, to transitioning into the healthcare industry; he highlights his success in growing physician practices, while simultaneously achieving high-quality outcomes; Don reflects on leadership challenges in managing physician practices and offers tips on how he communicates change across his teams; Don shares a success story in helping a new physician practice achieve long-term success and sustainability, and offers his thoughts on the industry moving ever closer towards value-based care. 

There are only a handful of leaders that I aspire to be like and model my career journey after, and Don is 100% on that list. 

In my experiences with Don, I’ve found that he’s always been super cool, calm, and collected…and at the same time given his incredible career path and longevity, I know that he’s probably forgotten more than I’ve ever learned when it comes to executive leadership. 

At this point, being a great leader its likely all reflex and muscle memory because he’s been doing it so well for so long!!!

Don, I appreciate you greatly for the time, knowledge, and the opportunity to reconnect!!!

Quality people, I’d love to know who are the Don Martins of your careers? What leader stands out for you as a future aspiration? 

Shoot me an email or post a comment in our Linked in page…I’d love to hear you!

Enjoy todays show with Don and we’ll be back next week with another quality guest!!!

Bonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY Foundation

Bonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died.

You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation.

Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating Officer

Dr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated system leadership team, Dr. Downs drives the implementation of policies and standards across the hospital system to ensure evidence of high quality in the provision of patient care across all service lines.

Inducted as an inaugural fellow in the American Organization for Nursing Leadership (AONL), Dr. Downs is a past member of the AONL Board and currently serves as a member of the Board of Directors for the International Daisy Foundation.

Here in episode #106, Bonnie and Stuart share the spotlight in this unique and incredibly insightful episode;

Bonnie starts our show with 3 mindsets that allow her to lead such a powerfully, influential recognition program;

Stewart add to our kick-off with the mindset that leadership is the goal and not the role;

Bonnie shares insights on Patrick’s journey and how the experience launched the Daisy award;

Stewart shares how his original career plans to be a pilot were rerouted due to the personal impact of a nurse;

Bonnie gives us three vital takeaways for all health care leaders to know about the Daisy Award;

We get the scoop on how the Daisy Award and Cinnabon came into partnership;

Stewart provides us with insights on the impact of the Daisy Award with the front line and additional benefits of the Daisy program on hospital leadership teams;

Bonnie provides details on many of the challenges realized with launching an international program;

Stewart gives us a “day in the life” view as a healthcare senior executive, and his passion around professional career development;

And we highlight staff burnout and mental health as some of the greatest concerns for health care leaders moving into 2021 and beyond.

Eddie Pérez-Ruberté is an Operational Excellence consultant, facilitator, author, speaker and blogger. He is currently Senior Lean Project Manager at BayCare Health System. With a background in industrial engineering, Eddie now helps organisations in implementing Lean programs. In this episode he talks about how he moved from engineering to healthcare, gives insights on Gemba and his thoughts on what needs to change in healthcare.

Episode Summary:

• How Eddie got into quality
• Turning around a rapid improvement event he was running that looked like it was      going to fail
• The importance of getting to know your team
• Some insights on how to do Gemba
• How Eddie balances the high expectations he has for his teams
• That quality professionals need to keep challenging the status quo
• That the innovation in medicine needs to transfer to other areas of healthcare
• How the healthcare industry needs to change its perception so it can attract      talented professionals
• Advice Eddie was given from a mentor about not putting your opinions in writing

Quotes to Remember

“If you can’t be a tall and sturdy pine that on the summit rises in it’s splendour, do not grieve for it. Be a bush but amongst the bushes be the best” - translation of Spanish poem

We lose touch with the fact that what seems to us a small change may be a big change for other people. We need to be cognizant of that and help them through it.” – Eddie Pérez-Ruberté

Connect with Eddie

Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance.

Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community.

Inc. magazine named Studer it’s Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker’s Hospital Review recognized him as one of the 40 smartest people in healthcare.

Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader’s Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. It reached number five on the Wall Street Journal’s bestseller list.

Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job.

Introducing today's guest, Brittany Fennel who currently serves as the Director of Quality Metrics for MedCura Health with a role focused on establishing processes and infrastructure to continued improvement in healthcare. 

In this episode, Brittany describes her journey into healthcare, highlighting the intentional steps and methods she employed, lessons learned along the way, and her hopes for the future of Healthcare Quality. 

Top Takeaways 

[00:35] A quote that inspires Brittany is Kobe Bryant's 10 rules; "Get better every single day, Prove them wrong, Work on your weaknesses, Execute what you practiced, Learn from greatness, Learn from wins and losses, Practice mindfulness, Be ambitious, Believe in your team, and Learn storytelling". 

[18:35] Best moment of failure: This occurred when Brittany did her very best to prepare and deliver a presentation to clinicians but got a response that was not encouraging. She learned that she had to change her mode of delivery as a non-clinician in a clinical space, by engaging clinicians in one-on-one conversations that build trust and relationships. 

[25:56] Tools for building intimate connections: For starters, people need to know they can freely speak their minds without fear of judgment. Secondly, be yourself; know and be open about your strengths and limitations. Additionally, it's good for people to have the mindset to do their best knowing some days will be better than others. 

[30:20] Best "Aha" moment: This was also when she had the presentation that didn't get the expected response, particularly the realization that it is pivotal to know your audience and adopt the most effective means of communicating with them. 

[36:34] People need to be made to see healthcare as any other business, with several different aspects that would benefit from innovation by healthcare quality professionals while offering various opportunities to them at the same time. 

[39:37] Brittany is most inspired by her interactions with different areas of the business and the different roles they play as it relates to her work, creating the fundamental background for the business to thrive. 

[41:43] Best Career Advice: Everything does not require an immediate response or decision. 

[43:47] A personal habit that contributes to your success? Having a good information management system which includes putting things down meticulously such that they can just be checked up and the mind has space for creativity. 

[45:07] One Note and a handwritten planner. Other very effective tools for planning are Notion and "The Full Focus Planner". 

[48:28] Professional Society and Conference recommendations: National Association of Healthcare Quality (NAHQ) and Vizient. 

[50:34] Book recommendation: "The Price We Pay" by Marty Makary M.D 

[52:17] Brittany's message to herself in the past would be "It's going to be okay". To herself 10 years in the future, she would say "Just do it". 

[53:43] Connect with Brittany on LinkedIn. 

Key Quotes: 

"Beyond the data, beyond the regulatory impact, there's a story to be told" 

"Population health only improves when the outcomes of many individuals improve...and that's what value-based care is working to do" 

"Do everything you want to do, try to do it, if you fail, you know it's not fatal...go for it and believe in yourself along the way" 

Connect: