Infosys BPM PodcastsJul 30, 2021
Achieving goals with efficiency and effectiveness – a quality-based approach
Today, we delve into the art of achieving goals with efficiency and effectiveness through a quality-based approach. Binaya, our Head of Quality, gives us insightful tips that unveil the secrets to operational excellence and goal-oriented success.
Creating lasting experiences for fintech users
To create a great user experience, it's crucial to understand the wants, goals, and needs of your target audience. In this podcast, Sourav discusses the creation of lasting user experiences in the Fintech world.
Service excellence: A direct outcome of employee experience
Service excellence is directly bolstered by employee excellence, as motivated and skilled employees are more likely to deliver exceptional customer experiences. This synergy between employee excellence and service quality ultimately enhances a company's reputation and competitive edge in the market.
Authentic leadership is a leadership approach centered around genuine and self-aware leaders who openly display their true selves, values, and beliefs. These leaders prioritize building meaningful connections, fostering trust, and promoting ethical behavior within their teams and organizations. By embracing authenticity, they inspire and empower others to excel, contributing to a positive and inclusive work culture.
Life outside of work: Why having a hobby matters
Hobbies matter in the corporate world as they boost well-being, reduce stress, and prevent burnout. They nurture creativity, diverse skills, and innovative thinking. Balancing work with hobbies improves time management and overall productivity. Hobbies also aid networking among colleagues with shared interests, fostering a positive work environment that values personal growth.
Redefining career and growth
Career growth is the continuous development and advancement of an individual's professional journey. It involves acquiring new skills, taking on increased responsibilities, and achieving higher positions within an organization or industry. In this podcast, learn about specific aspects that help you achieve great career growth.
The future of talent acquisition
The future of talent acquisition is poised for a transformative shift driven by technological advancements. AI-powered automation, data analytics, and virtual hiring processes will revolutionize how organizations attract, assess, and hire top talent.
Enabling Life Insurance Carriers with Digital Transformation
Digital Transformation enables Life Insurance carriers to leverage technology for streamlined processes, improved customer experiences, and increased operational efficiency. By embracing digital solutions, carriers stay competitive, adapt to evolving customer expectations, and drive growth.
Impactful evaluation of performance marketing campaigns
The evolution of performance marketing can be ground breaking: It goes from traditional advertising to data-driven strategies, tracking measurable results and optimizing campaigns for targeted and efficient customer acquisition and engagement.
Overcoming unconscious bias: Strategies for creating a diverse and inclusive workplace
Unconscious bias represents a type of fallacy not clearly understood by many people. These biases can influence your actions at workplace. Know more about this through Isabel’s insightful talk.
Self-service adoption in life insurance
Self-service adoption in insurance refers to the increasing trend of customers utilizing digital tools and platforms to independently manage their insurance policies, file claims, obtain quotes, and access information, leading to improved convenience, efficiency, and customer empowerment in the insurance industry.
Why outsourcing marketing operations adds value to CMOs?
Marketing Operations refer to the processes and teams that help a CMO execute his or her vision and plan. This includes managing and maintaining the company’s websites, social media pages and digital content or running digital marketing campaigns. Shyam discusses how outsourcing partners can being effectiveness and efficiency to marketing operations.
International revenue share fraud
International Revenue Share Fraud (or IRSF in short) is a type of telecom fraud where criminals exploit the international revenue sharing agreements between telecommunications companies to generate fraudulent income.
Cyber Attacks, Impact and Prevention with Cyber Security
Today there is a plethora of sophisticated, devastating, and frequent cyber-attacks, such as malware, ransomware, phishing, Trojan, website spoofing, IoT hacking, denial-of-service, crypto-jacking, and man-in-the-middle attacks (MITM), among others. LN talks about new trends in cybersecurity to fight such attacks.
5G and its global implications
5G is the fifth generation of mobile network technology, and it is expected to bring significant changes and improvements to the way we communicate and access information. Mehul talks about the implications of 5G in the modern world.
Digital Finance Transformation
What is digital finance transformation? The CFO organization has to power the rapid digital transformation of modern enterprises. This is done through a four-step approach of developing an agile and scalable platform. Listen to Prasanth in this podcast to learn exactly how this is done.
Employee Well-being in the New Normal
Employee wellbeing refers to the physical, mental, and emotional health and well-being of workers. It encompasses factors such as work-life balance, job satisfaction, and access to resources for mental and physical health support.
The transformative power of AI on spatial data
AI on spatial data is a key one of the emerging innovations with practical applications in government and private sectors. In this podcast, Dr Pradeep Kishore explains the transformative capabilities of AI on spatial data.
Sustainability Adoption – A Journey Towards Employee Empowerment
Organizational change management can drive employees’ adoption of corporate sustainability programs. In this podcast, Frederic Beynel talks about the various dimensions and activities around sustainability and employee empowerment.
Telecom fraud management with Signalling solutions
Telecom fraud accounts for billions of dollars in lost revenue. Traditional methodology to combat fraud is less effective. In this podcast, Anand explains the signalling-based telecom fraud management solution.
The Power of Mindful Leadership
Mindfulness involves ensuring one’s conscious presence in every given moment. It improves organizational productivity. In this podcast, Mario explains how mindfulness can greatly benefit individuals as well as how to implement it in an organization.
Banks leading the sustainability charter for a better tomorrow
As lenders in the socio-economic system, banks are uniquely positioned to drive positive change. If they deny funding for nuclear weapons, fossil fuels, such decisions can have far-reaching ramifications. There is so much change banks can bring in if they shift their focus to sustainable profiting.
The impact of a cookie-less world
Browsers are working towards blocking all kinds of third-party cookies. This move will have a tremendous effect in the future of personalized content and ad targeting. Shyam Rao explains the implications of a cookie-less world in this podcast.
Quelling Revenue Leakage & Boosting Profits
Revenue leakage is a major pain point for most organizations. There are a lot of reasons for revenue leakage. In this podcast, Anand discusses the causes and solutions of revenue leakage in the context of a telecom client.
The Booming IT Services Market of Costa Rica
When we hear about Costa Rica, we are immediately reminded of its biodiversity, beaches, and its verdant nature. But these aspects are no longer its only highlights. Costa Rica is the preferred offshoring destination for large companies and is effectively exporting IT services to North America, Asia, and Europe.
Leaders as Coaches
Leaders can and should be effective coaches. A coach should focus on the end goals, and a goal without a plan is just a dream. Coaching is all about collaboratively defining the end results. Listen to Clifford Mohan Pai, our VP & Head of Employee Relations, talk about leaders as coaches.
Workforce management post the new wave of digital transformation
In the New Normal, Infosys BPM enabled its workforce to do their jobs with more autonomy and in new ways. Workforce management became even more human-centric, bringing a stronger focus on empathy, care, and wellbeing at work with digitization at the core of it all.
Leveraging Social Media as a Change Management Tool
Social media does play a vital role in how a company goes about its change management decisions – it can be a catalyst facilitating better and faster change management. Change management requires a transformation in employee behaviour as well – whether it’s about adopting new values or working in tandem with a new leader’s vision. Social media also helps leaders and employees recognize and reward each other.
Live Enterprise in Business Process Management
Live Enterprise is a scaffolding and structure that strengthens an organization’s digital capabilities to address five key dimensions. Hari talks about these dimensions, as applied to Business Process Management. They are
- Networked and connected
- Being agile
- Anytime/anywhere experience
At Infosys BPM, human-ware enablement is all about "best of people and domain capabilities blended with best of technology to deliver services, co-creating business value and enhanced customer experience". We intend to augment business value with digital solutions in business processes, through human-ware.
Finance A Cornerstone of Environmental, Social, and Governance (ESG) Strategy
This Finance ESG podcast highlights the role of finance organizations and CFO offices in the context of environmental, social, and governance (ESG) strategies as CFOs are responsible for translating corporate vision in the finance operating model to ensure ESG implementation. It is critical to develop ESG plans through the lens of business and strategy to ensure that all ESG initiatives contribute to mutual and sustainable growth for the company and communities at large
Humor as a Leadership Competency
Humor is a tool that leaders can use to inspire and engage with employees. Humor at the workplace has the following benefits:
- It helps you enjoy your work
- It helps build emotional intelligence and confidence
- It makes leaders more approachable and memorable
In this podcast, Mamta talks about the benefits of humor at the workplace.
Skill is the new currency
Organizations are moving from a role-based system to a skill-based system. This is quite advantageous in the following ways:
• Skills help develop employees’ capabilities further and result in greater customer satisfaction.
• Skill-based orgs behave more like a Live Enterprise
• Higher proficiency attract better pay for the employees
"Nudge" in Organizational Change Management
Nudge is an established concept in behavioral sciences. Through nudge, we are essentially “designing choices”, which is called choice architecture. In this podcast, Emma talks about:
• Taking advantage of nudge to influence success
• Using nudge for an effective change management strategy
• Developing nudge as a strategic management tool
Evolving with Time
Evolving with the changing times of today is one of the most important things corporate leaders should care about. In this podcast, our Philippines head Ayhee talks about:
• Developing and sustaining the right focus
• Creating a suitable work environment for the teams
• Building the right teams
Digital Banking - Here, Now, and for Good
Thanks to the power of digital banking in a pandemic hit world, many consumers have never actually visited a bank branch in the last 18 months.
• From being able to access everyday banking functions via a computer or a smart phone to cashless, cardless checkouts at groceries and supermarkets, is true digital banking finally a reality?
• But what exactly is “digital banking” and how does it differ from online banking?
This podcast has our digital banking expert talking about these and much more.
Client Experience + Employee Experience
Client experience and employee experience are like two sides of a coin. This podcast discusses the key aspects of both.
- Key definitions of client and employee experience with relevant examples.
- Ways to boost client experience through proactive and predictive support
- Ways to boost employee experience by providing engagement initiatives
How important is collaboration and diversity in corporate leadership? Many leaders have demonstrated the importance of these concepts throughout the years. In this podcast, one of our women leaders, Uma Sankar discusses the importance of collaborative leadership.
Big picture thinking:Leaders should possess the ability to see the long-term picture.
Adaptability: Leaders must be able to keep calm and quickly change course as needed.
Clear communication:Leaders must be able to articulate well and keep the conversations structured and focused.
Emerging Telecom Fraud Trends
Telecom fraud risk is becoming greater every day. We have seen several fraud trends in the recent past. The podcast discusses the following key aspects:
- Emergence of people using fake and synthetic identities to procure connectivity
- Social engineering to extract critical information
- Newer risks associated with 5G, e-SIM, and AI
- Clients need to upgrade KYC processes to stay protected from the risks.
Human-Bot Collaboration: Unfolding the Myth
Are bots alone capable of automating a complex business process? It may sound like a feasible option, but in practical sense, bots require human intervention to complete most business process steps. In his third podcast, Gopal Kulkarni, the head of Technology Solutions Group at Infosys BPM gives in-depth idea into the human-bot collaboration aspect.
• Automation of a majority of jobs is inevitable, but human intervention will always be valuable.
• Newer jobs will be created along with employee reskilling, to ensure continued delivery of superior customer experience.
• Two categories of automation are unassisted and assisted automation.
Elevating Customer Experience With D2C Ops
The COVID-19 pandemic has had a significant impact on the area of customer experience. One of the most impacted industries due to this has been the e-commerce industry, which has seen a substantial increase in sales, especially in the US. In this podcast, Shyam Rao talks about the evolution of customer experience, the pandemic’s influence on it, and how has Infosys BPM responded to it, specifically in eCommerce.
How COVID-19 has Accelerated the Adoption of Digital Tech in Retail and CPG
Retail and CPG was an industry that was hit hard by the COVID-19 global pandemic. But the recovery in the industry and the innovative digital transformation initiatives have helped companies globally. In this podcast, our AVP Sreekant Natarajan talks about the pandemic’s effect on the industry and the digital transformation initiatives that empowered recovery.
Scaling New Heights Through Empowering IT Leadership & Diversity
In this podcast, one of our eminent women leaders Srimathi K Swamy discusses how the corporate leadership is influenced by diversity and perseverance, as well as her own experience of over 25 years with Infosys.
Opportunities in Singapore, a Strategic Regional Hub for Multinationals
Singapore, the Lion City, is one of the freest economies in the world. It presents many opportunities to global corporations. Our leader and head of our Singapore operations, Abhinav Agnihotri, speaks about the opportunities presented by the city state.
Digital Transformation @ Infosys BPM
Infosys BPM continues to be a global leader in digital transformation initiatives. In this podcast, our AVP and business head of BPM Analytics, Ravishankar, sheds some light on why Infosys BPM continues to lead in this space.
Predictive Support & Maintenance at Scale
It’s known that over 50% of RPA projects fail to meet their objectives due to lack of well-planned support and maintenance. Lack of support and maintenance pull bots out of production constantly. With the health of digital bots in mind, Infosys BPM developed its in-house monitoring tool called EAGLE. In this podcast, our Head of Technology Solutions Group Gopal D Kulkarni discusses the importance of predictive support and maintenance at scale and the EAGLE monitoring tool.
Banking in 2021 & Beyond
How will digital transformation accelerate the banking sector? If you have been hearing about “banking as a service” and the slow decline of branch-bound banking, then please tune in. This podcast has our digital finance services expert talking about banking in 2021 and beyond.
An Insightful Talk on Digital Tech with Gopal Kulkarni
Digital transformation has been improving our lives for some time. Technologies like tactical automation and RPA are expected to bring value to business areas where ERP/CRM upgrades may take longer or AI can be very expensive. Do you have an understanding of how RPA and digital transformation can drive organizations towards better customer experience and improved efficiency? In this podcast, Infosys BPM’s head of key solutions, Gopal Kulkarni, gives insightful thoughts around RPA and other digital technologies.