NOW of Work
By Mercer | Leapgen
Mercer | Leapgen and Jason Averbook are hosting this interactive digital meetup to foster collaboration and insight. As physical events become harder to make reality, virtual events are now mandatory.
Listen, contribute, and share ideas for navigating the new world of work!
NOW of WorkAug 26, 2022
The Future of Our Multigenerational Workforce
Consider this unprecedented scenario: the workforce now encompasses five distinct generations simultaneously. There's a pervasive market obsession with Gen Z, assuming their candidate and workforce expectations are uniquely special. Is this assumption accurate or merely a misconception?
In the quest to attract workers spanning five generations, the question arises: is it necessary for employers to tailor experiences for each generational persona, or could this approach be characterized as over-engineering, perhaps even stereotyping? Can GenAI and storytelling authenticity truly coexist? In an era where scalability makes fabrication effortless, how does a brand remain faithful to its ethos?
Our special guest, Summer Baruth, Head of Global Employer Brand & Talent Attraction at AECOM, brought her extensive expertise in employer branding and diverse candidate experiences across multiple industries and multiple generations to join Jess Von Bank and Jason Averbook in unraveling these intricacies and navigating the evolving landscape together.
How HR Tech Providers Can Win the Market in 2024
So much of the innovation happening in the HR Tech space is about new ways of working. You can't just "shop for AI" and get the organization on board overnight. You can't download a skills ontology to automagically change the way your company hires and promotes people. Please don't buy a CRM just because you're having a hard time competing for talent. These are all TOOLS. Tools build what you tell them to. Don't leave the drawing board until you know the outcomes you need; then you'll know the right tools.
HR Tech providers are driving a ton of innovation, and it's all way ahead of their buyers' ability to consume it all. Should they slow down? Nope. But it does change how they go to market, how they position and sell to you, the incremental value they demonstrate and the change support they offer to help you get there. For the reallllly bright shiny stuff, it means providers have to train and educate the market more than they have before.
Michael Johnson has dedicated a career to driving revenue and growth strategies for some of the most innovative HR technologies in the industry. He weighs in with Jason and Jess on how HR Tech providers can win the market in 2024.
Unlocking the Future of Work with Community-Powered Hiring
Did anyone pay attention to the HR Technology Conference & Exposition's Pitchfest winners?
The big winner digitally consolidates 401(k) plans. You know, rather than manually. That's how much basic blocking & tackling we still have left to do when driving innovation for business and making all of our work lives better.
Another winner we loved is CollabWORK, who also addresses a pretty fundamental talent problem. We all love hiring referrals, but we don't think outside the box when it comes to connecting with the seven degrees of separation of our high performers and hard-to-source talent.
Summer Delaney, CEO and Founder of CollabWORK explains their community-based hiring approach. Yes, they use AI, but that wasn't the big story. In fact, they might have won because they take a pretty cautious but intelligent approach.
Head & Heart: The Art of Modern Leadership
Before you listen to this epsidoe, give yourself 5 minutes to read an incredible story.
One of the defining moments of the Afghanistan War occurred in a mere second inside a single battle that raged for 7 hours. Then 37-year-old United States Army Captain Will Swenson found himself a commander in what would become known as the Battle of Ganjgal. An early morning meeting connecting the Afghan government with native elders in the Ganjgal Valley near the border of Pakistan turned into a brutal ambush of Swenson's 100-person coalition. Surrounded by as many as 60 well-armed Taliban fighters unleashing a barrage of rocket-propelled grenades, mortar, and machine gun fire, repeated calls for overheard artillery support were denied for fear of civilian casualties. Denied all day, in fact, while Swenson and his men fended for themselves under unrelenting artillery fire.
Rare helmet-cam footage from a medical evacuation team caught much of the extraordinary scene. Including Swenson repeatedly waving a bright orange flag to guide a military rescue helicopter into a safe landing zone to retrieve the injured and pull out the dead. Swenson waved the brightly colored flag throughout the day, making himself a highly visible target to enemy fighters but ensuring the helicopter could load injured and dying men to receive medical attention.
At one point, we see Captain Swenson loading Sergeant Kenneth Westbrook into the chopper. Westbrook, a father of three, had been shot in the neck and was bleeding heavily. He also had four broken ribs, a punctured lung, and a shattered left shoulder. He would die 29 days later from these injuries. But this day, Swenson hoped he could be saved. He is seen carrying Westbrook onto the helicopter, and the GoPro camera on the med evac's helmet captured another fleeting moment almost no one would have seen. Swenson is seen leaning into the helicopter and giving Westbrook a kiss on his cheek before the helicopter side door closes. A moment never intended to be captured on film. A moment Swenson himself hardly remembered. A moment of true leadership.
Swenson's kiss on a battlefield was a catalyst for Dr. Kirstin Ferguson to write her latest book, Head & Heart: The Art of Modern Leadership. Our own Jess Von Bank met Dr. Ferguson at Oracle CloudWorld just weeks ago. Dr. Ferguson was fresh out of books that afternoon after a successful book signing, so she sent one to the restaurant to be handed to Jess later at dinner. Jess carried the book all over Las Vegas that night, dying to tear into its pages, and today they finally bring this conversation to the Now of Work community.
ON THIS EPISODE, WAIT UNTIL YOU MEET Dr. Ferguson. Former Flying Officer in the Royal Australian Air Force herself, she went on to become a PhD in Organizational Psychology, CEO of a global consulting firm, and best-selling global leadership expert on the impact of leading from the head and the heart.
Are Skills Considered More Valuable Than Credentials?
Jason Averbook and Jess Von Bank are back in action and they were so happy to catch up with our Now of Work community.
The past couple of months of conference season have been a whirlwind of innovation, thought-provoking conversations, and valuable connections and we are eager to share our experiences and check in with all of you.
And in this episode, Jason poses a critical theory: that skills may be considered more valuable than credentials. Along with the amazing insight and ideas form our live attendees in the chat, Jess and Jason break down their own thoughts on the value that employees bring to the workforce and how the future of work is molding to be more human-centric.
UNLEASH World Recap With Special Guest Co-host David Green
UNLEASH World is a wrap, and it was a vibrant display of community, learning and innovation. Teeming with content, rich with innovative voices, and a spectacle of creative solutions from some of the best HR technology providers in the world, the show was just that: A SHOWING OF WHAT IS POSSIBLE when it comes to people and work.
UNLEASH World was emceed by David Green and our own Jess Von Bank, and for this episode, David is Jess' special guest co-host. They shared everything they learned and observed of the event circuit, where the brightest minds and problem solvers came together to shape the future workplace.
Inside look at UNLEASH World with Founder & CEO, Marc Coleman
Tune in to our conversation with Marc Coleman, Founder and CEO of UNLEASH, to learn all about the behind the scenes of UNLEASH conferences.
Leading With Vulnerability
"People don’t want to be perceived as being weak or incompetent. Think about that for a moment. Of course if you show up to work every day talking about your failures, challenges, mistakes, struggles, and emotions, then it stands to reason that eventually your peers and leaders are going to look at you and say, 'maybe you shouldn’t be in this role.' The solution to this is what I call The Vulnerable Leader Equation..."
Jess Von Bank spoke with 5X Best-Selling Author, Jacob Morgan, on TODAY'S Digital Meetup at 1P ET, about a crucial topic that can impact building a human-centric workforce: How to lead with vulnerability and still be an effective leader.
While vulnerability may cripple some leaders, others can leverage it and use it as a superpower. Jacob believes this and interviewed over 100 CEOs of companies like GE, American Airlines, Hyatt, The Home Depot, and SAP, to prove it in his latest book: Leading with Vulnerability: Unlock Your Greatest Superpower to Transform Yourself, Your Team, and Your Organization.
On our blog Jacob wrote: "It’s clear why vulnerability is so important in our personal lives because it creates connection, trust, relationships, and simply put, it’s a human thing to do. But what about inside of our organizations where we have a very different dynamic at play?"
How can you make vulnerability your superpower?
READ MORE from Jacob about Leading With Vulnerability on our blog: https://bit.ly/3ZBVACL
Onboarding & Ongoing
The origin story of making this episode happen all started with a social media thread. This one, in fact: https://bit.ly/3RvUNBE
Industry advisor, Steve Goldberg posted something about onboarding as IMMERSION in job, team and culture --- which got my co-host Jess Von Bank's quick response and the attention of Meg Bear, President & SPO of SAP SuccessFactors, and Gordon Ritchie, Principal Consultant, Skills Architecture & Transformation at Skill Collective.
So we decided to take this conversation to the community. We hashed out one of the most important moments that matter for your workforce — and the biggest ROI opportunity for business. Jess likes to call it Onboarding & Ongoing. How can we treat this critical step in the talent journey as a strategic launchpad and not a tactical checklist? Especially as so many organizations profess to become skills-based, to prioritize employee well-being, and to create true connection to corporate values?
Flexible Benefits for the Modern Workplace
A platform that gives employees the freedom and flexibility to choose the type of benefits that they want to fit their own personal needs? Sign us up! We can't wait for you to listen to our chat about employee experience, the data behind diversifying benefits, and the how Compt is changing the NOW and future of work with Amy Spurling, CEO and Founder of Compt
Compt's mission is simple. They help companies build and scale flexible employee perks, stipends, and rewards that delight teams. Named the Innovative HR Platform of the Year in 2021, Compt supports global teams with fully customizable HR Tech software to fit a company's needs. Whether it's a health and wellness stipend, student loan stipend or equipment stipend, they believe that benefits should and can align with an employee's life stage. In this new world of work Compt believes that "Fair pay and health insurance are merely table stakes. To truly support your team, remain competitive, and retain top talent, you must offer meaningful benefits to every lifestyle."
Their CEO, Amy's experience as a former three-time CFO and two-time COO managing Finance and HR fuels Compt's belief that companies and employees can achieve much more together when employees are fully supported.
Transportation Itself Is a Vehicle to Opportunity
We talk a big game when it comes to workforce experience, culture, and employment opportunities. But for vast portions of the world's potential labor market, getting a job depends on getting TO a job. Transportation itself is a vehicle to opportunity.
Meet Boyd Reid and Erich Ko, two sons of immigrant families, the co-founders of Hop In Technologies, who understood this when they decided to solve the problem of work by solving the problem of accessible work. Oh, and there's a silver lining, too.
By solving for mass transit to major employers, we can make a collective dent in ESG (Environmental, Social, and Governance) initiatives. It's a win-win: increasing employment and quality of life by getting more people to work, raising the economic viability of more of our communities, creating community by taking better care of people where you live, and addressing a really common recruiting and retention problem in sectors like manufacturing, retail, hospitality, and healthcare.
Women in HR Tech Summit — Exclusive Preview
Headed to HR Technology Conference on Oct 10-13? Still on the fence? Reason #117 to go (you could say #1 reason): The Women in HR Technology Summit is included in your premium pass, and it's the only conference program like it.
Jeanne Achille is the Program Chair for Women in HR Tech, and she covered the origins of this powerful summit with my co-host, Jess Von Bank! HR is dominated by women, even at executive levels where the numbers normally skew toward men. So why this summit and these topics?
Jess and Jeanne also discussed the programming for Women in HR Tech, which includes six sessions and keynotes designed to provide valuable insights into topics that impact everyone in the workforce, including how to generate new leadership opportunities for women, and how to build cultures of trust.
In this episode, you'll get an exclusive sneak peek of the speakers and content from Heather Bussing, Jennifer Dole, Marilyn Pearson Hendricks, and Sarah J. Rodehorst. They all popped into our Now of Work community meetup to preview conversations around technology-supported gender equality, driving organizational change, the power of culture, and pay equity.
Imagine if We Used AI for Good in Our Work Lives
Everyone is talking about AI– how to use it, what jobs it might do, and who or what tasks it might replace. Like any tool, it has the potential to fundamentally change the nature of work, and it will absolutely reshape the skills people need to be successful.
That's why we were excited to have two special guests join us on this episode of the Digital Meetup! Jess and I welcomed Katarina Berg, CHRO of Spotify, and Dr Tomas Chamorro-Premuzic, Chief Innovation Officer of ManpowerGroup, to our Now of Work Community. We talked about the impact of #AI on skills in the workplace, how AI is changing the nature of work, plus the risks and opportunities for the human side of the equation.
Katarina led the Spotify's talent transformation when they grew from a startup to an international company. She excels at reinventing processes to establish an environment where creative people can thrive. We loved talking with her about the impact of AI and organizational reengineering, and how to achieve great business results during times of great change.
In addition to his role at ManPower Group; a global staffing and recruitment firm, Dr. Tomas is a social scientist and associate at Harvard’s Entrepreneurial Finance Lab. He's written 12 books, including his latest: I, Human: AI, Automation, and the Quest to Reclaim What Makes Us Unique. We picked his brain for his thoughts on AI, the psychology of talent, and how science-based tools can improve an organization's ability to predict performance.
A Special Industry Retirement Farewell for Lexy Martin
Don't call it retirement. Lexy Martin said that she's simply 'redirecting.' "I can't stand the word 'retire' and I failed the first time I did so, but this time, it will take." Lexy may be leaving Visier after 55 years in the HR Tech and people analytics business, but she will redirect her energy to passion projects, pursuing a future self that will satisfy her as much as research.
That's quite the thing at 78 years old. To have contributed 5 decades and a giant legacy to the HR Technology industry and know you haven't done everything that satisfies you yet.
But, couldn't let Lexy "redirect," without giving her a proper toast and send off! Listen here for a special industry farewell to Lexy Martin. We walked down memory lane of her 55 year career, shared her learnings, and had some amazing stories from other special guests that have been instrumental to her contributions over the years.
If you're lucky enough to know Lexy, you know she's both a Master Researcher and Master Gardener, an early pioneer of People Analytics and vocal advocate for inclusive solution design, an avid world traveler, and one of the first women analysts in work tech. "Lexy has been my cheerleader from the start, as I have been hers, and I am one of AT LEAST 100 WOMEN who can say that," my co-host Jess Von Bank shared.
💡 READ MORE from Lexy about her decision and her learnings after 50+ years in the tech industry: https://bit.ly/3OOO5EY
How Employee Listening Tools Can 'Nudge' Positive Behavior Change in the Workforce
On today's Digital Meetup, we talked about the Perceptyx and Hum acquisition and what it means for the future of the employee experience. Jess Von Bank and I were so excited to welcome Lisa Sterling, Perceptyx's Chief People Officer, to our live broadcast!
Perceptyx is a top employee listening and manager effectiveness platform. Humu is a tech tool that uses science-based ‘nudges’ to influence positive behavior change and improve business performance. With this acquisition, Humu is poised to solve a big challenge when it comes to employee listening.
"Perceptyx will integrate Humu’s extensive library of behavior nudges in its People Insights Platform, allowing organizations to deliver personalized nudges to both leaders and employees, customized to the behavior each individual or team wants to improve. Perceptyx will be the first company to enable a 'nudge' process that engages the entire workforce to take action and make work better," they shared in their press release.
Our special guest, Lisa Sterling, is a listening expert exclusively focused on EX, with a deep portfolio of listening tech and intellectual capital. "This acquisition will change the game for Perceptyx, our people, our customers and their people," she explained.
What Happens When AI Meets Recruiting, Meets Social Media?
Jess Von Bank and I introduced Sam Beiler to our interactive chat. Sam is the CEO/ Co-founder of Boostpoint, which uses AI to target and place highly personalized recruitment ads on social media.
Their platform combines technology, social media, text messaging, and recruiting strategies to help leaders attract more qualified candidates, simplify hiring, and boost their employer brand.
We could not wait to chat with Sam about AI's impact on recruiting and social media, how bias and privacy laws can impact recruitment practices, and how the face of recruiting and job hunting has changed. "AI should be the connecting point between humans and the organization. Not the sole replacement," Sam shared.
Jim Holincheck, Principal of Transformation Services here at Mercer/Leapgen also joined in on our discussion to share highlights from our recent Generative AI for HR webinar. Did you catch it? Jim and I provided a recap of the webinar, which included how Generative AI is transforming HR leadership and what actions leaders should take to support the growth of their organizations.
With over 54% of organizations dipping their toes into the Generative AI pool, but only 18% implementing it, you'll definitely want to give this episode a listen!
DEI Work Isn’t Done in a Silo
"My parents were born to sharecroppers in Southern Georgia. (They) would have to miss school to pick cotton during harvest season. I saw these messages of bias, racism, and oppression, even as a child...Whatever environment you're in there's a label that is either thrust upon you or that you cling to for recognition. So, I've always been intrigued by this work. When you’re imbued with empathy… when you see injustice around you, you can either be part of the solution or part of the problem. And my goal is to be part of the solution."
Marc is the SVP of Racial & Social Equity and Culture at California Life Sciences. His goal is to make the life sciences industry more diverse and equitable. He also spearheaded the first DEI program at Vail Resorts, creating an intentional cultural shift within their employee and customer experience efforts, to create a more inclusive space for their workforce and clientele.
How to Be More Transparent, Realistic, and to Be a Better as Storytelling as HR Tech Vendors and Consumers
Kate Graham joined us as our special guest co-host on this episode of our NOW Digital Meetup. Kate has an incredible track record providing clear voice and a healthy perspective on the trends, challenges, and innovations relevant to people, work, and technology.
We loved following her work at Fosway Group and UNLEASH. Now it's time to check in on Kate's recent move back to the vendor side (what a win for Cornerstone OnDemand!). She had some really fantastic advice for both HR Tech vendors AND consumers. It has to do with transparency, being realistic, and better storytelling. Kate and I can't wait to bring this fresh conversation to the community.
BTW, where's Jess Von Bank? She checked in from the course during our Meetup to share their progress! If you've been following us for a while, you know Jess loves to race. During this epsidoe, Jess began a 200-mile Ragnar Relay from the Canadian border (Blaine, WA), running along the glacial Cascade and Olympic Mountain ranges, Deception Pass, and Puget Sound before she crossed the finish line with her team on Whidbey Island, sometime in the afternoon. Go, Jess!
Driving Transformation in the Healthcare Industry
Driving transformation in any organization is a journey, even an uphill battle. Driving transformation in an industry absolutely begging for disruption is uniquely challenging. Healthcare is one of those industries -- HR is constantly challenged with talent shortages, workforce burnout, demands for improved well-being and workforce experience, lagging innovation, and evolving measures of success for consumer satisfaction and patient delivery outcomes.
Designing an effective, inspiring, caring workforce experience matters a LOT in healthcare. That's the job of Tobias Washington at CHRISTUS Health, and he shared his story and their organization's journey on this episode of the Now of Work Digital Meetup.
Tobias is the System Director of Digital Employee Experience & Digital HR Transformation at CHRISTUS Health. He is an amazing leader working in the healthcare space, that is truly transforming how HR and work is done.
The Impact of Generative AI on the Job Market, and What the Future Holds
Wonder what the future of work holds? Nela Richardson, Chief Economist at ADP and co-head of the ADP Research Institute, alongside Marcus Buckingham, shared her predictions during our Digital Meetup!
In my opinion, Nela Richardson is one of the best researchers in the world on the economy, jobs, and work. If you are thinking about the workforce, job trends, HR, or HRTech, listen to this interactive chat with Jess Von Bank, Nela Richardson, and I.
the global economy, work and labor market trends, the impact of Generative AI on the job market, and what the future holds. Nela also dives into what ADP is doing to prepare HR for the changing world of work. Understanding the Future of Work is to understand macro trends in the global economy and labor market. So far, 2023 checks the box on a lot of macro trends, including slowing global growth with advanced economies contributing the least, the return of inflation, rising wages in pockets, but a decline in productivity and a smaller labor force. 4B people now have access to the internet, or half the world population. That's four times what it used to be, illustrating a growing digital economy.
How Intelligent Communication Boosts Efficiency & Productivity, Making It Easier for Employees to Perform
Do you read every email you get from your employer and HR department? Imagine if you got a text notification instead at the beginning of your shift? Because they know when your shift starts and that you’re primarily mobile. Or imagine if you were a salesperson who spends most of your time in Salesforce, so that’s where personalized communications go for you! Right in the newsfeed in the system where you spend most of your time.
In other words, imagine if your employer really knew you and met you where you are? Instead of spamming the workforce with everything you might possibly need but can’t possibly read?
Intelligent communication has the power to shape and create exceptional, frictionless Employee Experiences. This not only boosts efficiency and productivity, making it easier for employees to perform, but also demonstrates care and empathy during critical moments that matter.
Jess Von Bank and I loved chatting with Nicole Alvino, CEO of Firstup and Sabra Sciolaro, their CPO, on our Digital Meetup. Nicole and Sabra joined us in discussing: how organizations can make intelligent communication an integral part of your Employee Experience plan, their highlights from our recent webinar, and their newly launched white paper.
Data analytics, Generative AI, & HR analytics with Adam Binnie, CPO of Visier Inc.
We welcomed Adam Binnie, Visier's Chief Product Officer, to our Digital Meetup! Visier unleashed some amazing new product announcements recently, and Jess Von Bank and I can't wait to dig in!
Team Visier is always pushing the envelope on innovation and their newly released HR Tech products illustrate that drive. They are on a mission to make an impact on AI with the launch of 'Vee,' a powerful new generative AI digital assistant, designed to make people analytics accessible to everyone. It allows users of all proficiency levels to ask questions about their workforce, explore available datasets, and drive action after finding critical insights.
Adam will shares details about Visier's 'Smart Compensation' launch, another new product designed to take the complexity out of compensation planning with a simpler, data-driven approach. The new tool is designed to address challenges like pay transparency, retention, and pay conversation preparation.
We are honored to have Adam join us to share the excitement around the world of data analytics, generative AI, and HR analytics. This is one of the most important areas that HR can focus on today, and will continue to gain momentum moving forward.
Utilizing Human Potential and Digital Strategy Tools in the Now of Work
Ben Brooks, Founder & CEO of PILOT Inc. joined our Jason Averbook JESS VON BANK to share the pros & cons of #remoteworking and how he continues to lead a business, connect with his team, and find #worklifebalance. Ben Brooks has been working (literally) all over the world, and today he joins us from beautiful Bozeman, Montana. He had two burning questions for Jason & Jess: is #HR really making decisions based on quantitative data, or do we rely on narrative and #storytelling? We also talked a big game around developing people, but it feels like we spend too much time on the smallest bucket of people who need it.
MEATY discussion in store -- against Ben's stunning backdrop, we have no doubt.
Innovation in Workforce Management
I welcomed Luc Hédou, CEO of Workaxle, to discuss the latest innovation in Workforce Management. Innovation in Workforce Management? It's true! A shift is happening. When it comes to improvement to Workforce Experience, Workforce Management (WFM) makes a MUCH BIGGER DENT than your Core HR. Trust me.
In fact, we’re seeing WFM shift to Phase I transformation work more and more often. We’re seeing scheduling solutions make a world of difference to productivity and retention, and we’re seeing significant experience payoffs when organizations invest in WFM. Yes, Workforce Management is time and attendance. It’s also demand forecasting, scheduling and rostering, leave and absence management, and on-demand wages. These are make-or-break moments that matter when it comes to day-to-day workforce experience. That’s why a little goes a long way when you double down on Workforce Management, and it’s also why starting here can be the trigger for changing your entire HR Tech stack.
In the Now of Work, time and talent are at a premium and waste is expensive. Leveraging the power of your WFM solution is key, especially if you want to impact Employee Experience in an measurable way. How else can organizations increase efficiency, meet customer demand with talent supply, and change the way people work?
Q&A on HR, HR Tech, Employee Experience and More!
Today my co-host, Jess Von Bank and I discussed the industry news of the week during our live, unscripted show. We will also checked in with our amazing audience and their questions about HR, HR Tech, employee experience, work-life balance, leadership, and humanizing work during our open Q&A on all things Now of Work.
The Now of Work is a movement to better serve humanity by humanizing work. This movement represents the humanization and digital disruption of work during the most historic labor market and business cycles we’ve seen in modern times. People are calling the shots, and we’re calling them differently.
Utilizing Talent Acquisition Tech Platforms to Diversify Hiring Pools
Are you craving community and inspiration? Jess Von Bank and I talk all things HR, HR Tech, and humanizing work. We also had a little surprise in store for our listeners... On today's episode, Amanda Hahn, Chief Marketing Officer of HireVue surprised us live!
HireVue is an organization that helps global enterprises gain a competitive advantage in the modern talent marketplace with video interviewing software, conversational AI, and pre-hire assessments. Together we chat about getting the full view of PEOPLE while leveraging tools that HireVue uses to transform the way companies discover, hire, and develop talent. By combining video interviews with predictive, validated IO science and artificial intelligence (AI), HireVue augments human decision-making in the hiring process and delivers higher quality talent, faster.
Together Jess, Amanda and I discuss the utilization of talent acquisition tech platforms and how they help to better evaluate skills, capabilities, and future potential in the hiring process.
Adapting to the Ever-Changing DEIB in the Now of Work
The new Now of Work is constantly changing. With people at the heart of the workforce, they make global work and productivity churn at a rapid pace. Inclusion is a big part of that. "DEIB is always evolving and I try to stay immersed in what’s happening and what’s next," Brook Sims tells us. Brook is the COO of MAC Diversity Recruiters and we are excited for you to hear more from our chat with her.
You may remember that we featured Brook's company on our social media channels a few months ago, as one to watch, and their growth is proof. MAC provides recruiting services to large companies in fields like engineering, investment banking, and information technology. They believe that a diverse workforce powers the future and that employers should be reflective of the communities in which they exist and serve. Their mission is to "lead the transformation of the workforce by being the bridge that provides access and opportunity to the most exceptional talent and helps clients achieve increased profitability, innovation, and success."
MAC recently launched their sister company, MAC Digital, which specializes in Marketing, eCommerce, and Software talent recruitment with a focus on AI, and ensuring that AI is implemented in an inclusive way.
Before leading MAC, Brook was an Executive Recruiter and Head of Diversity at JPMorgan Chase & Co. and First United Bank. Jess and I can't wait to chat with her about the changes she's seeing in DEIB, what happens when AI is added to the mix, and what steps leaders can take to ensure a more inclusive future.
#UNLEASHAmerica Recap & Today's Now of Work!
Dazzling. Innovative. Memorable. This week our team attended #UNLEASHAmerica in Las Vegas and we had a wonderful experience. Jess Von Bank and I spilled all of the details and shared highlights from the pre-event and two-day #HR #HRTech conference.
From the futuristic acrobats to the forward-thinking speakers, we were not only proud to be in the room, but also to be Diamond Sponsors of an event that attracts the world's brightest HR leaders, who come to do business and learn. They shared their trials, triumphs, and strategies for navigating in today's #NowofWork.
We were happy to be among them. Jess moderated the inaugural UNLEASH Vendor Summit, and I facilitated the HR Tech and Transformation Summit, and moderated the main program.
Our team connected with new and familiar faces in our booth to discuss their #digital HR strategy and transformation goals. We hosted a Health Advisory Council breakfast with our Luminate crew and Sense, networked with colleagues at an After Dark bowling experience, and had a meet and greet to bond with our new Mercer colleagues!
Lots of happenings, connections made, insights gained, and thoughts shared about the future of HR and HR Technology in our industry. We can't wait to tell you all about it!
How Leaders Can Find, Develop and Retain the Best Talent Using 3 Ps: Purpose, People & Process
"Human Capital is not some subset of 'HR.' It’s less about process and more about people, the culture they desire, and a vested commitment to the development of their skills."
Jess Elqmuist is the CHRO and Chief Evangelist at Phenom, a company whose mission is to help 1 billion people find the right job. Their Talent Experience platform bridges people, data, and interactions to great experiences, using AI and automation, so that leaders can hire faster and retain their employees. What Jess enjoys most is helping C-suite leaders maximize the potential of their team.
"My best days are when I’m bringing solutions to CEOs and CHROs that help their workforces run at peak performance. And I do it from the perspective of a people and workplace culture executive who believes in the power of human capital to help organizations thrive."
Jess Von Bank and I welcomed our Special Guest: Jess Elmquist, to talk about putting the HUMAN back into HR and how leaders can find, develop and retain the best talent using 3-Ps: Purpose, People & Process.
What Should Unconditional Empathy Look Like at Work??
There is no shortage of leadership coaches, keynote speakers, motivational platforms, and business books teaching us about how to better connect with and inspire the workforce. We're not even a stranger to the idea of EMPATHY, but is anyone truly putting this into practice in a meaningful way? In business? With measurable impact?
Eric M. Bailey digs deeper into the concept of UNCONDITIONAL EMPATHY and illustrates what it looks like in practice with a leadership and communication methodology grounded in brain science and psychology.
Eric is an innovative leader and the President of Bailey Strategic Innovation Group, which helps organizations unlock their full potential-fast. He has worked with companies like Google, been featured in Forbes and HuffPost, and hosts a 2-minute YouTube series on leadership called The Walking Meeting.
What Does It Really Take for Leaders to Create a Workplace That Is Welcoming to All?
How do some companies create dynamic, inclusive work cultures, while others struggle to connect? What does it really take for leaders to create a workplace that is welcoming to all?
Jess and I were so excited to have a chat about equity at work on today's Digital Meetup, with Michael Bush, CEOof Great Place To Work US. Although, Brian Reaves, Chief Belonging,Diversity, and Equity Officer, UKG could not join us today, Jess, Michael and I discussed their concept of "For All Leadership," and what it takes for EVERY employer to be great. We also dove into why UKG and GreatPlace to Work are the perfect match, and what they're setting out to do together. Did you know that inclusive cultures outperform the stock performance of less inclusive companies by 400%?
Together we addressed employee experience, gnerational experiences and gap in the workplace, where the world of work is headed, short-term action and reaction business cycles, and what every company needs to think about over the long haul, not just for quarterly results!
The Power of Bringing Your Full, Authentic Self to the Workplace!
This latest episode was recorded on March 31, International Transgender Day of Visibility. It is also the day that our friend, Sarah Reynolds, a leader and incredible marketer, was formally announced as HiBob's new Chief Marketing Officer. What a day to celebrate Sarah, and what a day to celebrate trans and non-binary people in our workforces and everywhere!
Sarah (they/them) is non-binary and transgendered. They are well-versed in the power of bringing your full, authentic self to the workplace. Everyone wins when diversity is not only welcomed but infused in talent, solution, and experience design.
We're proud of our Now of Work community for the space we've created for humanity to thrive at work!
Progress in the Making: McDonald's Commitment to Diversity!
Progress in the making: McDonald's commitment to diversity has stretched for decades. They went international in 1967. In 1968, their first restaurant owned by an African-American person opened their doors. The same year McDonalds allowed women to work as crew members in company-owned restaurants, for the first time.
Fast forward to the 1980s, when one of their Hispanic franchise owners launched the scholarship fund that's awarded $32M in funds to date. In 1986, they launched the "Silent Persuasion" campaign, becoming the first quick service restaurant with a commercial in American sign language.
In 2000, McDonald's was named named Fortune magazine’s Most Admired Company for Social Responsibility. In 2004, they formed their first Global Diversity Advisory Council, and just last year that council engaged our own Jess Von Bank to coach them on new ways to view talent and remove barriers.
Jess and I introduce you to Reginald Miller, Chief Diversity Officer at McDonald's, and the mastermind behind ALL of this since he joined McD's executive ranks in 2020. Hear about his progress since then and his ongoing plans for approaching Career, Culture and Care from a DEI perspective.
Fun fact: Reggie also claims to know more about Star Wars than almost anyone!
"Show Me The Money!"
It's all about the green. Jess Von Bank and I are joined by two industry experts: Jason Corsello, Founder and General Partner at Acadian Ventures, and Scott Berg, Managing Director, Sr. Research Analyst at Needham & Company. Together, we dove into last week's financial collapse of Silicon Valley Bank and Signature Bank and how this impacts the HR and HR Tech industry. We explained our expectations for short and long term impacts!
All industry professionals passionate about HR, the HR Technology vendor community, and where we go from here are encouraged to listen. The world is at a crossroads again around banking, investing, and how innovation continues to be funded in the world of HR and HR technology. Let's learn together!
Community "Be Real" Session
As leaders we might be okay alone, but we're much more powerful when we work together. We started our Friday Digital Meetups in 2020 to do just that, build community at a time when we needed togetherness. Three years later, that sentiment still holds true. To thrive in today's rapidly changing Now of Work, we need each other and we need to be REAL about our wins and challenges, to move forward.
Today, Jess Von Bank and I hosted a 'Community Be Real Session' on our Digital Meetup! We held an open, honest and unscripted discussion about being human. Our listeners shared their wins and challenges at work and at home. Together we discussed the support we each need most as leaders to thrive and humanize our workforce experiences.
Leapgen has joined Mercer!
Here we GROW! You may have heard our big news. Leapgen has joined Mercer US. Our new name is Mercer | Leapgen! The Press Release is hot off the press bit.ly/3EIenDu along with an article in Human Resource Executive; take a read: http://bit.ly/3KMgBVZ.
Five years ago, we set out on a BOLD mission to change the way the world works. That means changing an entire industry, leading enterprises as well as vendors on their transformation journeys in the NOW of Work, and shaping new thinking to help organizations BE digital, not just DO digital.
It was a pretty audacious vision. When we learned that Mercer shared the same vision, we had to go BIG. Our work continues as part of Mercer, and our values remain the same. When you do what you LOVE in the service of others, it generates ENERGY, inspires AUDACITY, and produces PROOF we can all feel.
Joining Mercer will enable us to offer our clients a full suite of solutions. Mercer is dedicated to bringing world-leading insight and innovation to companies, just like we are.
Jess Von Bank and I welcomed our new colleague, Ilya Bonic, President of Mercer’s Career Practice and Head of Mercer Strategy to the Now of Work community. We talked about the acquisition, how it will change the landscape for HR Tech, enterprise transformation work for people and work insights, and our big, bright hope for the future of work!
Employer Branding: Why does it only matter in a candidate-driven market?
James Ellis is a world-renowned expert on employer brand on a mission to create 1 million employer brand thinkers! It would take a former digital marketer and inbound audience expert to understand how brands can better connect to talent; this is why James does a brilliant job connecting digital marketing to talent marketing.
Jess Von Bank and I had a TON of questions for James. We asked him questions like:
- Why does employer branding only matter in a candidate-driven market?
-How can we keep marketing to talent once they’re hired?
-It’s Black History Month, soon to be Women’s History Month, then Mental Health, Autism Awareness, Pride. How can brands and employers authentically align corporate values to social values without looking like they’re just following the social media calendar?
...And why are we still calling all of this employer branding? The brand is the brand is the brand — doesn’t really matter if I’m a job seeker, an employee, part of your supply chain, an alumni, or a customer — does it?
There was so much to unpack in one of the most chaotic (JVB would say disrespectful) candidate markets we’ve seen in a while.
How to Build a Sustainable DEIB Practice, Celebrate Proof of Progress, and Move the Needle on Diversity
Dr. Denise Caleb, President of Human Resource Standards Institute (HRSI), joined Jess Von Bank and Ryan Malkes, our Senior Consultant and Services Innovation Director, to discuss how to: build a sustainable DEIB practice, celebrate proof of progress on organizational efforts to move the needle on diversity, and her Spring HR Technology Conference keynote (Feb. 28, 2023) on The Role of DEIB in Organizational Readiness.
Human Resource Standards Institute (HRSI) offers organizational certifications that are based on (ISO) human resources management (HRM) standards. They help organizations understand best practices in the industry.
During her keynote, she'll discuss her DEIB research and how effective diversity programs result in higher-performing work cultures. Dr. Caleb will also talk about being a C-suite executive, an Army spouse, a mother of three, a caregiver, and an advocate for her neurodiverse son, who is on the autism spectrum. Register for the HR Tech Conference today!
How HR Can Help With Career Planning, Internal Mobility & the Job Market
We learn something great from her every time we talk! On this Now of Work episode, we welcome Anne Sample. Anne is the CEO of Navigate Forward, an organization that supports senior executives who are in a career transition or planning one in the future. They help leaders rediscover their passion and place in the business community.
Jess Von Bank, Jason Averbook, and Anne discuss the insights and trends that she sees in career planning, internal mobility, the job market and how HR can keep up with the rapidly changing world around us.
Anne is also a globally renowned CHRO and has held key HR leadership positions in organizations like Thrivent and PepsiCo before leading Navigate Forward.
FUEL 2023: Kickoff Event Recap!
BIG THANKS to everyone who joined us at FUEL this week! You helped make our 2023 kickoff event for HR leaders a big success! Our team was excited to share 12 powerful sessions designed to help industry leaders change work for good in 2023.
The need to think and act differently has never been more important. For HR leaders that want their functions to thrive in 2023 and beyond, digital is the way! And you can’t just do digital. You need to be digital.
This means developing a growth mindset, a vision for your operating model, putting your people at the center of everything, reimagining HR services and processes, powering it with data, and enabling it with cloud technologies.
If you registered for our FUEL event and missed any of the sessions, you can catch the replay on Airmeet until Monday! http://bit.ly/3FwPIRX
Networking, Cutting-edge Research, & Transformative Client Success Stories.
Counting down to FUEL! There are just 4 more days until our team goes LIVE to share 12 powerhouse sessions designed to give HR leaders like you the tools to make your functions more digital in the Now of Work! We want to make sure that YOU maximize the offerings of our 2-day experience, which features top HR and HR Tech industry experts, networking, cutting-edge research, and transformative client success stories.
On TODAY's Now of Work Podcast, Jess Von Bank and I share more of the inside scoop. We've lined up 6 industry experts featured at FUEL to preview their sessions. This includes:
-FUEL Kickoff 2023: Let's Make This The Best Year of our Careers Ever, led by Mike Brennan, Leapgen Co-Founder, and me. We share our thoughts for 2023 and lay the framework for a powerful two days!
-Go-Begin: How McCarthy Gets the Most Out of its Solutions through Ongoing Releases, Optimization: Led by Rachel Hendricks, our Organizational Change Consultant, and Jason Sowder, Director of HR Operations at McCarthy. Learn how McCarthy deployed and sustained their digital strategy by putting their people first.
-Using a Workforce Experience Council to Design & Drive Change in Your Organization with Vail Resorts: Lead by our WX Lead, David Henschel, and Sinead O'Donnell, a Change & Communications Leader at Vail Resorts. Learn how to make communications drive excitement and action. Make change 'a way of being’ by harnessing the power of a Workforce Experience Council.
-Service Design: How Providing Great Workforce Experiences Actually Makes HR More Efficient with Kristin Rhebergen, our Digital HR Advisor & WX Lead. Learn how to infuse human-centered design into your service delivery model.
And DON'T FORGET TO REGISTER FOR FUEL! http://bit.ly/3FwPIRX
A FUEL 2023 Sneak Peak with Alex Zea, Kyle Holliday, and Aziza Young - Digital Meetup Series
With less than 2 weeks away from FUEL, our 2023 kickoff event designed to give HR leaders, like you, the tools to make your functions more digital in the Now of Work, Jason & Jess shared a sneak peek at 3 of the upcoming sessions, led by our consultants.
You may have heard about our 3rd annual, 2-day event, packed with value. We've lined up 12 transformative sessions, content, and research and would be happy if you joined us on January 31 & February 1 by registering with the following link: bit.ly/2DF9rCH
Our FUEL sessions will feature top HR and HR Tech industry experts, client success stories from Vail Resorts & McCarthy Building Companies, new workforce experience research with Conduent, and an innovative session with Reejig, discussing YOUR #1 talent metric!
Take a listen to this digital meetup to get the inside scoop on the following FUEL sessions:
- HR Tech Trends in 2023: Making Sense of it All, with Kyle Holliday
- Your Playbook for Change Enablement: Building a Sustainable Framework for Being More Digital, with Aziza Young
- Workforce Experience Architecture: Designing Your Tech Stack With Your People At The Center, with Alex Zea
See you soon!
Take a Listen!
HR Tech Industry Updates with Jeanne Achille - Digital Meetup Series
We are just over a month away from the Spring HR Tech Conference! Can you believe it? Registration opens on February 15, and the online conference kicks off on February 28. We couldn’t wait to hear about the details with our Special Guest, Jeanne Achille on this weekly digital meetup. Jess and Jason also chat with Jeanne about industry trends and how to best understand vendors in today's marketplace, as she shares what she sees vendors doing to get attention in this uncertain economy.
If you don't know Jeanne, she's the Founder & CEO of The Devon Group, one of the longest-standing independent tech PR firms. Jeanne is also the HR Technology Conference & Exposition Chair of the Women in Tech Summit.
Take a Listen!
A Look Into 2023 with Jason Corsello - Digital Meetup Series
Happy 2023! We hope that your New Year is off to a productive start. Jess Von Bank and Jason Averbook couldn't wait to reconnect with the community during the first Digital Meetup of the new year. Our special guest is Jason Corsello, Founder and General Partner of Acadian Ventures. Acadian Ventures is an early-stage venture capital firm specializing in the future of work.
Listen in as they discuss which trends Jason C. is seeing in the economy and the impact they have on the HR Tech space, the biggest areas of spending in the HR technology world for 2023, where software is being developed and how globalization is helping the space.
2022’s End of Year Market Analysis with Scott Berg - Digital Meetup Series
The countdown is upon us! We're just about two weeks away from 2023. During this Digital Meetup, we close out 2022 with an HR and HR Tech market wrap. We're also focused on looking ahead and have an energizing discussion about 2023 insights.
Listen to hear his thoughts on the future of the HCM market and find out if there's still investment going on in the space. Are we in an era of consolidation? Does he see existing software vendors who are not in HR entering the HR space? Scott will also share his predictions for 2023.
Take a Listen!
A 2022 Wrap-Up with Our Now of Work Community - Digital Meetup Series
With just 3 weeks left of 2023, Jason and Jess check in with the community to see how 2022 has been for them. What have they enjoyed the most about the year? What's been most challenging? What is the community looking forward to in 2023?
Have you digested 2022 and assessed your year? This Special 2022 Wrap Digital Meetup passed the mic to our #NowofWork #HRCommunity. They talk about yearly intentions, the highs and lows of 2022-both professionally and personally, and power words for 2022 and 2023...And we want to hear all about yours! Come for the fun and inspiration, stay for the community.
Take a Listen!
Prioritizing Talent Strategy Agility with Brian Wilkerson - Digital Meetup Series
Cautious optimism is the name of the game when it comes to organizations preparing for 2023. As we step into the last month of the year, we're all about being realistic and proactive.
During this Digital Meetup, Jess Von Bank and I chatted with Brian Wilkerson about planning in the midst of economic uncertainty. Brian is the Corporate Vice President of hrQ and a national expert on talent strategy, workforce planning, and human capital management in times of business instability.
With an uncertain economy, challenges in the labor market, supply chain disruptions, big shifts in workforce dynamics, and continued global health issues, leaders and organizations need to stay agile and informed. Advanced workforce planning is one of the best ways to prepare organizations for all of the anticipated changes. Tune in
The Value of Giving Thanks in the Workplace with Derek Irvine - Digital Meetup Series
In less than a week, many people here in the U.S. will gather around their dinner table with food, family, and friends to celebrate Thanksgiving. The annual occasion often encourages us to think deeper about what we are grateful for. We all have something or someone that sparks a sense of thankfulness in our heart at this time of the year.
Gratitude may be easy to call to mind at home, but what about at work? What can you find gratitude for at work, within your team, or as you lead with purpose? How can we embrace recognition and celebration to bring more humanity to work? How does all of this tie into workforce experience and human fulfillment?
We couldn't wait to chat with Derek Irvine at Workhuman as we continue to recognize #NationalGratitudeMonth. As the Executive/Senior VP at Workhuman and author of Making Work Human, Derek helps teams WIN by creating amazing cultures. "Cultures that support and reinforce their strategies, cultures that ensure high performance, cultures that encourage recognition of effort, and that celebrate success."
Workhuman is known globally for integrating gratitude, workplace data, and human insights into a robust performance management platform. Their software helps global companies motivate and empower their teams to do amazing work and help explain how culture, blended with tech, can equal great team success.
Take a listen as Jess, Derek, and I tap into the topic of gratitude and how we can maximize it at work!
The Importance of Sparking Change at Work with Dan Riley - Digital Meetup Series
We don't have to go alone. When we think of change at work, Dan Riley encourages us to think of change as a team sport. "It's a long-game mindset. It takes all of us. TOGETHER." RADICL is all about inspired change. They provide employee experience advisory solutions to organizations that go beyond traditional engagement, performance management, and leadership development. Essentially, they unlock what people are thinking, feeling, and how they are connecting with an organization’s purpose.
Jess Von Bank and I were excited to chat with Dan because here at Leapgen, we share a similar mission to motivate teams, to humanize work, and to make work better. I talked about this recently in BusinessMatters Magazine sharing that "Work has changed forever, meaning companies must adapt...The right approach is putting people first, valuing who they are, and empowering deep connections." Dan echoes this statement, saying "We know change doesn't stop. We never arrive. Work keeps changing. We keep changing. This is work. This is life. But most importantly, a shared optimism that we CAN and WILL achieve ALL of the above - if we do it together."
Take a Listen!
How Data Can Help Your Employees Thrive at Work with Serena H. Huang, Ph.D. - Digital Meetup Series
This week saw a Tale of Two Leaders, and the contrast could not be more stark. “Why is small talk even legal,” Elon Musk tweeted as workers began being slashed before he said they would. Compare this to CEO Patrick Collison’s communication to affected employees in Stripe's RIF this week. The best leadership communication we have ever seen, hands down. And the generosity shown? Unprecedented.
Jess and I chatted about both approaches as we kicked off our show. We were also joined by Serena H. Huang, Ph.D., a brilliant people analytics leader who helped pioneer people data for workforce outcomes at organizations like GE, Koch, The Kraft Heinz Company, and now PayPal. People data for business can help people thrive, not just survive at work. She also shares how we can improve employee health and well-being using data analytics, what leaders can do when they don't have data, and how to create a work environment where people not only survive but actually thrive from a psychological safety, inclusion, wellbeing, and purpose standpoint.
Take a Listen!