My Digital Impact
By MDI Novare Technologies and Podcast Network Asia
My Digital Impact is brought to you by MDI Novare Technologies, powered by Podcast Network Asia.
My Digital ImpactSep 28, 2021
From Course to Career - Eugene Acevedo of RCBC
In today's episode, we ask the question: where can a career in banking and finance take you?
A veteran banker with over 3 decades of experience in the industry, Eugene is the President and CEO of the Rizal Commercial Banking Corporation. RCBC was recently awarded Best Innovation Management Team and Digital Banking Brand of the Year Philippines 2021 in the Global Banking and Finance Review Awards, and Back to Back Best Digital Bank by AsiaMoney.
Learn more on where your course can take you here in My Digital Impact!
Customer Experience Obsession - Harvey Ong of Alfamart
Welcome to another episode of Customer Experience Obsession! In this episode, we’re joined by our guest, Harvey Ong, the Chief Operating Officer of AlfaMart Trading Companies. With over 3 decades of experience in the industry, Harvey Ong has experience working with industry-leading companies such as Metro Retail Stores Group Inc., Jollibee, and Fonterra Brands Philippines.
Learn more about Alfamart and the customer experience in the convenience stores industry, only here on My Digital Impact!
From Course to Career - Stephanie Sy of Thinking Machines
In our episode today, we ask the question, where can a career in data science take you?
Featured in Forbes Asia 30 Under 30 2018 for Enterprise Technology, Stephanie Sy is the founder and CEO of Thinking Machines, a data consultancy and community of thoughtful, passionate data professionals. With offices in Bangkok, Singapore, and Manilla, Thinking Machines focuses on building AI & data platforms to solve high impact problems and ensure success for their clients’ businesses.
Before Thinking Machines, Steph honed her skills in Stanford University, studying Bachelor of Science in Management Science and Engineering. In her last year in college, she received the award for Best Senior Project for Accenture MS&E Departmental Award 2011. In this episode, Steph also talks about her approach to decision making, OODA (Observe, Orient, Decide, Act).
All of that and more here in My Digital Impact!
Customer Experience Obsession - Margot Torres of McDonald’s Philippines
Welcome to another episode of Customer Experience Obsession! In this episode, we’re joined by our guest, Margot Torres, Managing Director at McDonald's Philippines. Apart from her 17 years of experience in marketing for one of the biggest fast-food chains in the country, Margot Torres’ 20 years-long experience in the marketing business spreads in various companies across different industries such as Unilever, Pepsi, and Wyeth.
Learn more about McDonald's Philippines and the customer experience in the food and restaurant industry, only here on My Digital Impact!
From Course to Career - JV Emmanuel "Jocot" de Dios of Manila Water
In our episode today, we ask the question: where can a career in urban development and infrastructure be? Learn all about that and more with our guest, JV Emmanuel “Jocot” de Dios!
Jocot recently took on the role of President and CEO of Manila Water Company - the East Zone concessionaire of the Metropolitan Waterworks and Sewerage System, responsible for providing water, sewerage and sanitation services to over seven million customers in eastern Metro Manila and Rizal Province.
Having graduated from Harvard Law School, with a graduate degree from Ateneo Law School, and a bachelor’s degree from University of the Philippines, Jocot shares with us his journey in urban development and infrastructure from course to career. Learn that and more only here in My Digital Impact!
Customer Experience Obsession - Vince Juanta and Paul Corpuz of Kanto Freestyle Group
Welcome to another episode of Customer Experience Obsession! In this episode, Agnes is joined by Al Vincent Juanta, owner of Kanto Freestyle and Paul Corpuz, Chief Operations Officer of Kanto Freestyle to talk about the struggles that the food and restaurant industry faces in the time of the pandemic, and the future that is waiting for it once everything is back to normal.
Learn more about Kanto Freestyle and the customer experience in the food and restaurant industry, only here on My Digital Impact!
From Course to Career - Atty. Lesley Cordero of the World Bank
In our episode today, we ask the question: where can a career in disaster risk management/crisis management take you? We're joined by Atty. Lesley Y. Cordero, a Senior Disaster Risk Management Specialist at the World Bank (East Asia and the Pacific) managing the DRM program in the Philippines. She worked on innovative policies and instruments such as recovery frameworks; emergency cash transfers and adaptive social protection measures; multi-hazard vulnerability assessment tools; resilient infrastructure program; local government catastrophe risk insurance; and contingent financing facility for disasters.
Lesley graduated magna cum laude with a degree of Bachelor of Philosophy at University of San Carlos in 2001 and Juris Doctor of Laws at the Ateneo de Manila University School of Law in 2005. She is an Adjunct Faculty at the Asian Institute of Management (AIM) for the Master’s in Disaster Risk and Crisis Management Program. She was awarded as one of The Outstanding Young Men (TOYM) of the Philippines in 2020.
Learn how she started her journey from course to career only here in My Digital Impact!
Customer Experience Obsession - Golda Rodan of Wunderman Thompson Manila
Welcome to another episode of Customer Experience Obsession! In this episode, we're joined by Golda Rodan, Chief Executive Officer at Wunderman Thompson Manila to talk about the customer experience in the advertising and creative industry. With over 20 years worth of marketing communications experience under her belt, she has honed her client management skills by working with the best creative hothouses and strategic shops. Her personal mantra: make things happen.
Learn more about the conversation between Agnes Gervacio and Golda Rodan in this episode of My Digital Impact.
From Course to Career - Bit Santos of Kickstart Ventures
Where can your degree take you? Are you on the right track for your career? In this all-new podcast series, we’ll take you through conversations with industry experts and fellow alumni to bridge the gap between academics and industry exposure, hosted by Dr. William Yu, Chief Technology Officer at MDI Novare Technologies.
In the first episode, we're joined by Bit Santos, Portfolio Operations Director of Kickstart Ventures Inc., the corporate venture capital arm of Globe Telecom, Inc. and advisor to the Ayala ACTIVE fund. Listen in as he talks about his journey and where can a career in entrepreneurship and startups can take you only here in My Digital Impact.
Customer Experience Obsession - Hanky Lee and August Samala of The Henry Hotels and Resorts
With travel restrictions and unending lockdowns due to the pandemic, all our activities were halted. Isolation means people’s plans are put on hold and most economic activities are cancelled. In particular, the hotel and tourism industry - one of the country’s largest contributors to the GDP - was deeply affected. We're hopeful for the restrictions to come loose and the economic activities resume as vaccination ramps up. However, how does a big industry, such as hotel and tourism, recover after walking on thin ice caused by the Covid-19 pandemic? In this episode, we're joined by The Henry Hotels & Resorts. We have Hanky Lee, Founder and Innkeeper, and August Samala, COO of The Henry Hotels and Resorts. Listen in as they talk about Customer Experience in the Hospitality and Tourism Industry, only here in My Digital Impact.
We Built This City - Mon Liboro of the National Privacy Commission
Welcome back to another episode of My Digital Impact! In this episode for We Built This City, Patrick Meneses is joined by Mon Liboro, commissioner for the National Privacy Commission. The two talk about data privacy and data protection in building a smarter city in the digital age. How can we ensure that the personal information we share online is safe and secure? Listen and learn in this episode of My Digital Impact.
Customer Experience Obsession - Winsley Bangit of GCash
My Digital Impact is back for Season 2! In this episode, Agnes Gervacio opens the conversation on digital transactions with GCash, the country's leading e-wallet app with guest Winsley Bangit, Chief Customer Officer of GCash.
With the pandemic depriving us of doing cash transactions, most of us just whip out our phones and pay digitally - a scene many of us are already too familiar with. Winsley talks about how GCash bridges the gap, how they continually serve amidst the pandemic, and the growing demand of their e-wallet app services in this episode of Customer Experience Obsession, only here in My Digital Impact.
Teaser: Customer Experience Obsession with Hanky Lee and August Samala of The Henry Hotels and Resorts
In an all new episode for Season 2 of My Digital Impact. Join Agnes Gervacio as she headlines the conversation on customer experience with Hanky Lee, Innkeeper and Founder, and August Samala, Chief Operations Officer of The Henry Hotels and Resorts. Listen in as they take a dip and more on the conversation about customer experience in the hospitality industry. Coming soon only here in My Digital Impact!
Teaser: We Built This City with Mon Liboro of the National Privacy Commission
Up next for Season 2 of My Digital Impact. Patrick Meneses is joined by no other than Commissioner Mon Liboro of the National Privacy Commission to talk about the role of data privacy and data protection in building a smart city. Concerning data privacy and protection, is the Philippines ready for a smart city? Find out on Season 2 of My Digital Impact, coming soon!
Teaser: Customer Experience Obsession with Winsley Bangit of GCash
In an all new episode for Season 2 of My Digital Impact. Agnes Gervacio is joined by Winsley Bangit, Chief Customer Officer at GCash to talk about the GCash customers. What does it take to cater to the growing demand of the country's leading e-wallet app? Coming soon only here in My Digital Impact!
Ep. 12: We Built This City - Hans Sicat of ING Bank
In today’s episode, we’re talking about a feature that has dramatically accelerated in demand during the Covid-19 pandemic, which eventually became a necessity today as the pandemic continues. As more and more of our transactions become cashless, most of us in the cities are now using online wallets and mobile banks. Word from the BSP Chief is that by 2025, PH will be cashless.
This is why we invited Hans B. Sicat, Country Manager and Managing Director of ING Bank - an online bank that promises to make banking clear and easy, available anytime and anywhere.
Learn more about Hans and the future of banking in this episode of My Digital Impact.
Ep. 11: Customer Experience Obsession - Peter Laud of MDI Novare Technologies
We’ve already done four episodes for Customer Experience Obsession and we're very grateful for all the exceptional people we've talked to. All the learnings, all the takeaways, and just how inspiring their stories are — it’s a testament to why us business leaders always put our customers first.
In this episode, we look back at the highlights and learning moments in the podcast with Peter Laud, Chief Revenue Officer at MDI Novare Technologies. Learn about what we value on making sure we deliver excellent customer experience in this episode of My Digital Impact.
Ep. 10: We Built This City - Suraj Kamath of SAS
Today, we are talking about smart manufacturing. We know that it may not be your usual stimulating dinner conversation but our topic is very important to improving the lives of every citizen.
We’re joined here today by the Business Lead of Industrial IoT Solutions at SAS - Mr. Suraj Kamath. Based in Singapore, Suraj develops go-to-market strategies and provides leadership guidance on Artificial Intelligence of Things (AIoT) solutions for industries across smart manufacturing, energy, smart cities and others.
With over 12 years of experience, Suraj is the perfect person to discuss smart manufacturing and its importance in the Philippines in a post-pandemic world.
Ep. 9: Customer Experience Obsession - Rebecca Eclipse of Globe Telecom
Today, we're joined by Rebecca Eclipse, Chief Customer Experience Officer and Head, Strategy Management at Globe Telecom. In this episode, Agnes and Beck takes a different path as they bring the conversation to the heart of things.
Beck shares how technology has shaped communication, how their team keeps up with the growing demand of connectivity, and how caring and kindness should always be put up front. Listen in to this episode of My Digital Impact.
Ep. 8: We Built This City - Cherrie Atilano of AGREA
Joining us today is Cherrie Atilano, President and Founding Farmer of AGREA Philippines - an innovative, inclusive, for purpose, agri-business that is founded on sustainable agriculture, fair-trade, and replicable model of an agri-based economy. At the very young age of 12, Cherrie started teaching farmers. She has 22 years of experience in Sustainable Food Systems, with a wide recognition and numerous awards for her work on agriculture.
In this episode, Patrick talks to Cherrie about urban agriculture and food sources, the importance of farming and our Filipino farmers, and how AGREA moves forward with their advocacy on making the Philippine archipelago become agriculturally sustainable built on the One Island Economy model. Learn more on this episode of My Digital Impact, brought to you by MDI Novare Technologies.
Ep. 7: Customer Experience Obsession - Wilson Go of Philippine Airlines
We’ve all seen how the COVID-19 pandemic had a severe impact on the country’s travel and tourism industry. That’s why today, we’re joined by Wilson Go, Chief Information Officer of Philippine Airlines to discuss how they navigated their way during the pandemic and how they continue to serve the travel customers.
Wilson also shares his personal experiences on customer service and his learnings from years of giving the best customer experience. Find out more in this episode of My Digital Impact.
Ep. 6: We Built This City - Donald Lim of DITO CME and Udenna Corporation
In this episode, Patrick Meneses is joined by Donald Lim, Chief Operating Officer of DITO CME and Chief Innovation Officer of the Udenna Corporation.
Prior to his current role in DITO CME and Udenna, he served various leadership roles in the media, advertising, and digital spaces, having been the Country CEO of Dentsu Aegis Philippines, Chief Digital Officer of ABS-CBN Corporation, Managing Director of MRM Manila, and CEO of Yehey Corporation and Media Contacts Manila.
Patrick and Donald talk about the how entertainment has changed over the years, the technological advancements that we can use to consume entertainment differently, and the future of entertainment in the years to come only here at My Digital Impact.
Ep. 5: Customer Experience Obsession - Quark Henares of Globe Studios
Who would have thought that one of the biggest telecoms in the country also has its own entertainment production arm? Based in Manila, this group is known to be creator-focused and bold in their content; with films like LSS, Hintayan ng Langit, and the first Filipino Netflix film Dead Kids. Their work also extends to television, with genre-bending shows like Hello K-Idol, Disney Dream Big Princess and the upcoming OTJ: The Series.
Storytelling is their passion, and we're sure customer experience is, too. In Customer Experience Obsession, we're joined by Quark Henares, Head of Globe Studios, as he talks about how he started his career in Globe, the current state of film and TV in the Philippines, and how he and his team deliver topnotch content to their customers in this episode of My Digital Impact.
Ep. 4: We Built This City - Third Domingo of IdeasXMachina
In this first interview for We Built This City, Patrick Meneses interviews Third Domingo, the CEO and Founder of IdeasXMachina - one of the top ad agencies in the Philippines. Taking a break after a long day of work in his farm in Tarlac, Third sits down with us to talk about Citizen Experience in a Smart City. He dabbles on his past experiences and his insights on what makes a smart city a smart city.
Learn a thing or two from Third Domingo's life lessons on citizen experience, fatherhood, and what he sees for the future of digital advertising in this episode of My Digital Impact.
Ep. 3: Customer Experience Obsession - Victor Silvino of Salcedo Auctions
Auctions! How to buy, how to sell, what is it worth? These are the questions you’d ask if you’re a customer of Salcedo Auctions. In this very first interview of Customer Experience Obsession, Agnes Gervacio is joined by VIctor Silvino, Managing Director of Salcedo Auctions where they talk about his experiences on customer service and how he keeps customer satisfaction in the country's only auction house that specializes in fine art, jewelry, decorative arts, and collectible accessories by leading local and international artists and artisans.
Learn how they adapted their services during the pandemic and Victor's key takeaways on customer experience in this episode of My Digital Impact.
Ep. 2: Pilot - We Built This City: Reimagining Cities for a Smarter Future with Patrick Meneses
What makes a smart city? We answer that question in the pilot of episode of We Built This City: Reimagining Cities for a Smarter Future.
We start this series by introducing Patrick Meneses, Chief Data and Analytics Officer of MDI Novare Technologies, who will also be steering the conversation on smart cities. Stan Sy interviews Patrick on what is a smart city, its components, why it's important that we talk about it now, and all the things to expect in this new podcast. Learn more about smart cities in this episode of My Digital Impact.
Ep. 1: Pilot - Customer Experience Obsession with Agnes Gervacio
In the pilot episode of Customer Experience Obsession, we start off with no one but the woman who redefines what it means to be "CEO"
Agnes Gervacio is the Chief Executive Officer of MDI Novare Technologies, with over 20 years of sales and executive experience and a proven track record of driving growth and profitability - that's because she's always obsessed with customer experience!
Stan Sy interviews Agnes on her ideal customer experience, unforgettable experiences, her learnings on customer service, and what to expect on this new series she's headlining. Find out more in this episode of My Digital Impact.
Trailer - We Built This City: Reimagining Cities for a Smarter Future
Flying cars, the tallest skyscapers - is that what smart cities are? Find out as Stan Sy introduces this new podcast hosted by Patrick Meneses, Chief Data and Analytics Officer of MDI Novare Technologies. Let's discover the endless possibilities of how smart cities will shape our future right here in My Digital Impact.
Trailer - Customer Experience Obsession
When you're Chief Executive Officer, you must also have the Customer Experience Obsession. Stan Sy introduces this new podcast to be headlined by Agnes Gervacio, CEO at MDI Novare Technologies. Together with fellow business leaders, Agnes talks about the perfect customer experience here in My Digital Impact.
This is My Digital Impact
Welcome to My Digital Impact, the first ever podcast from MDI Novare Technologies. Listen in as our leaders share how technology affects everything in the world around us, and how everyone has a part in shaping the future.
“My Digital Impact” will surely have you reflect on what your impact will be in this day and age of technology. New episodes every Monday so make sure to follow “My Digital Impact” on Spotify, Apple Podcasts, Google Podcasts, or wherever you are listening to your podcasts. Happy listening!