I Wish They KnewNov 14, 2023
(Ep. 158): Ken Sterling: Make room for abundance
IN EPISDOE 158: To succeed in work and life, we need to make room for abundance - the belief that we can create possibilities for us and others by delivering team wins, not just solo victories. In Episode 158, Ken Sterling delivers a "how to" on creating an abundance mindset on your team. From optimizing team collaboration to modeling abundance from the top, you'll learn the systems and strategies to create widespread value that leaves people feeling like more, not less.
ABOUT KEN STERLING: Ken Sterling is a seasoned attorney, tech entrepreneur, talent agent, and Executive Vice President at BigSpeak Talent where he helps artists, creators, and influencers get featured on stages and platforms around the world. Ken also partners with Fortune 1000 clients for growth initiatives, and his thought leadership can be found all across the popular press as well as in academic publications on topics like marketing, technology, communication, and ethics.
BONUS: Thankful for feedback
We're told that feedback is a gift...and who wouldn't be thankful for that? But feedback doesn't always feel like a gift, and depending on how it was shared, doesn't leave us feeling very thankful at all. In this Thanksgiving edition of the show, we confront the challenge -- and opportunity -- of being thankful for feedback. It's something we can all achieve...with a few helpings of "feedback math." Use this three-part function to accept feedback with grace, goals and gratitude, and you might even want seconds on the feedback you receive!
(Ep. 157) Maggie Jackson: The benefits of being uncertain
Uncertainty isn't a sign of weakness. It's a signal of wisdom. In Episode 157, Maggie Jackson explores why uncertainty can actually lead to better individual and team outcomes, as well as more creativity, stronger bonds and a drive to investigate and question. We discuss the benefits of being unsure, the limits of mental shortcuts, why uncertainty spurs collaboration, and when it's unhelpful to be unsure. The best mind is an open mind -- and after listening to Maggie, you'll open yourself up to possibilities you may never have considered.
ABOUT MAGGIE JACKSON:
Maggie Jackson is an award-winning author and journalist known for her pioneering work on social trends, especially the impact of technology on humanity, something she chronicled in her book, Distracted, which won awards and sparked a global
conversation on how we can reclaim our focus. Maggie is a former contributing columnist for the Boston Globe, and has written for the New York Times, The Wall Street Journal, New Philosopher, and many other publications worldwide. Her
latest book is Uncertain: The Wisdom and Wonder of Being Unsure.
(Ep. 156) Todd Kashdan: Dissent with distinction
Dissent doesn't have to make us weaker. When it's rooted in our values, it can make us smarter and stronger. In Episode 156, Todd Kashdan shows us how "principled insubordination" can surface the issues and actions that lead to breakthrough ideas, bolder initiatives, and better teamwork. We discuss why the "wisdom of crowds" isn't always smart; how to win people to your side even when you lack power and position; and how leaders can promote a culture of healthy dissent. We don't have to make waves to make progress - and after listening to Todd, you'll turn dissent into a force for good.
ABOUT TODD KASHDAN:
Todd Kashdan is an award-winning Professor of Psychology at George Mason University and a leading authority on well-being, curiosity, psychological flexibility, and resilience. Todd is the author of several books, including Curious? Discover the Missing Ingredient to a Fulfilling Life, The Upside of Your Dark Side, and The Art of Insubordination: How to Dissent and Defy Effectively. His research is featured regularly in media outlets such as The Atlantic, Harvard Business Review, TheNew York Times, NPR, Fast Company, and Time Magazine, and he's consulted for organizations like Microsoft, Mercedes-Benz, Prudential, General Mills, The United States Department of Defense, and World Bank Group.
(Ep. 155) Todd Cherches: Visual leadership
Visuals aren't just helpful aids for learning - they're essential tools for leading. In Episode 155, Todd Cherches explores the power of "visual leadership" to promote better attention, comprehension and retention in the workplace. He outlines four dimensions of visual leadership, describes ways that leaders can make their vision viable, and steps leaders can take to ensure that their message isn't distorted. If you want to give your numbers a narrative and your facts more feeling, Todd will help you develop the skills to see your leadership through a brand new lens.
ABOUT TODD CHERCHES:
Todd Cherches is the CEO and Co-founder of BigBlueGumball, an innovative New York City-based consulting firm specializing in leadership development, public speaking, and executive coaching. He is also a three-time award-winning Adjunct
Professor of leadership at NYU, a lecturer on leadership at Columbia University, a TEDx speaker (“The Power of Visual Thinking”), and the author of VisuaLeadership:
Leveraging the Power of Visual Thinking in Leadership and in Life.
(Ep. 154) Merril Hoge: Find a way
When adversity strikes, we can either lose ourselves in pain, blame and shame -- or we can find a way to move forward with purpose and passion. In Episode 154, former NFL player Merril Hoge shares his personal story battling adversity -- a career-ending injury, depression and cancer -- and how "find a way" became his personal mantra for discovering a deeper sense of agency, courage and hope. After listening to Merril, you'll understand what it takes to turn setbacks into comebacks -- and find a way to bring more resilience to life's challenges.
ABOUT MERRIL HOGE:
Merril Hoge is a former NFL running back with the Pittsburgh Steelers and Chicago Bears who set teams records for receptions. A former analyst for ESPN, Merril serves on the board of the Chuck Noll Foundation for Brain Injury Research, leads the NFL's Way To Play program, and also works with the Steelers on their scouting staff. He's an inspirational speaker and the author of two books: "Brainwashed: The Bad Science Behind CTE and the Plot to Destroy Football," and "Find a Way: Three Words That Changed My Life."
(Ep. 153) Tessa West: Handling jerks at work
IN THIS EPISODE:
Chances are you've dealt with a jerk at work. But there's an even stronger likelihood that you've handled it the wrong way -- and possibly made a bad situation worse. In Episode 87, Tessa West deconstructs jerky behavior and helps us place it into a larger context. You'll learn how to identify different jerk profiles (they come in different shapes and sizes), how to gather helpful intel and allies, and how to resolve problems with losing your standing or sanity. This is a great conversation for anyone dealing with those tricky interpersonal dynamics at work and may even shed some light on our own subtle tendencies to play the part of the jerk without realizing it. After listening to Tessa, you'll have the smarts and savvy to detox the work relationships you love to hate.
ABOUT TESSA WEST:
Tessa West is an Associate Professor of Psychology at New York University and a leading expert in the science of interpersonal communication. Her work has appeared numerous outlets in the popular press, including Scientific American, the New York Times, ABC World News, TIME, The Guardian, Bloomberg, Strategy and Business, and was even cited before the US Supreme Court. She's a regular contributor to the Wall Street Journal and is the author of Jerks at Work: Toxic Coworkers and What To Do About Them.
(Ep. 152) Kate O'Neill: The future of tech is meaning, not machines
Digital transformation doesn't start with technology - it's about people, purpose and alignment. In this episode, Kate O'Neill shows us why the best strategies for disruptive technologies are focused on meaning, not just machines. We discuss ways companies can get digital transformation right, how to measure for meaning, and why AI may not cause the apocalypse we're fearing. Plus, Kate shares a behind-the-scenes glimpse at the early days of Netflix and the stirrings of a United Nations summit. The future of tech is bright -and after listening to Kate, you'll learn how to put people at the center of technological change.
ABOUT KATE O'NEILL:
Kate O'Neill is the founder and CEO of KO Insights, a strategic advisory firm committed to improving human experience at
scale through more meaningful and aligned strategy. Her clients include Google, Adobe, IBM, Deloitte, Yale University, the city of Amsterdam, and the United Nations. Kate was one of the first 100 employees at Netflix and led one of the first digital strategy and analytics agencies. She's been widely featured in the media in outlets like BBC, NPR, Wall Street Journal and Wired ,and she's the author of five books, most recently: A Future So Bright: How Strategic Optimism and Meaningful Innovation Can Restore Our Humanity and Save the World.
(Ep. 151) Tal Ben-Shahar: Happier ever after
We all want happier lives, but the straightest path to happiness is the one that's indirect. In Episode 151, Tal Ben-Shahar shares why the pursuit of happiness often leaves us feeling unhappy and why seeking indirect forms of happiness makes us more fulfilled. Tal explores the "happiness paradox" that drains our joy, outlines five drivers of happiness, and offers practical and simple happiness interventions that can make an immediate difference in our lives. True happiness is the result of what we do for ourselves and others -- and after listening to Tal, you'll find ways to live happier ever after, too.
ABOUT TAL BEN-SHAHAR:
Tal Ben-Shahar is an internationally renowned teacher and author in the fields of happiness and leadership. He's taught two of the most popular courses in Harvard’s history: Positive Psychology and The Psychology of Leadership, then taught Happiness Studies at Columbia University. His books have appeared on best-sellers lists around the world and have been translated into more than 30 languages, including BEING HAPPY, HAPPIER, EVEN HAPPIER, and HAPPIER NO MATTER WHAT. Tal consults and lectures to executives in multinational corporations, educational institutions, and the general public and he's the co-founder of the Happiness Studies Academy.
(Ep. 150) Vanessa Patrick: Know how to say no
IN EPISODE 150: To say "no" to life's distractions and frustrations, we need to first know ourselves. IN Episode 150, Vanessa Patrick shows us how to make an "empowered refusal" based on our values, beliefs and identity. You'll learn how to set and adjust rules to protect your time and priorities, why the best no's are formed around personal policies, not excuses, what to do when someone won't take no for an answer, and how to say no to ourselves when temptations arise. There's an art and science to saying no -- and after listening to Vanessa, you'll learn how to say no without hurting your relationships and reputation.
ABOUT VANESSA PATRICK: Vanessa Patrick, PhD. is the Associate Dean for Research, Executive Director of Doctoral Programs (PhD and DBA), and a Professor of Marketing at the Bauer School of Business at the University of Houston. She is the author of The Power of Saying No: The New Science of How to Say No that Puts You in Charge of Your Life.
BONUS: What WSJ readers got wrong about feedforward
(Ep. 149) Michael Bungay Stanier: Get your best possible relationship
IN EPISODE 149: Our professional and personal relationships can be better - but they don't improve by themselves. In Episode 149, Michael Bungay Stanier shows us how to get the best possible relationships by talking about the "how," not just the "what." You'll learn how keystone conversations promote relationships that are safe, viable and repairable; how asking five questions can reveal what's happening beneath the surface; and how make bad relationships bearable and good relationships even better. Relationships are too important to leave to chance. After listening to Michael, you'll get the most out of the relationships that matter most.
ABOUT MICHAEL BUNGAY STANIER: Michael Bungay Stanier is a coach, speaker and author who is best known for The Coaching Habit, the best-selling coaching book of the century. He's been named a top coach by Global Gurus, was the first Canadian Coach of the Year and was also a Rhodes Scholar. Michael is the founder of Box of Crayons, a learning and development company, and his latest book is How to Work With (Almost) Anyone.
(Ep. 148) Heather Hansen: Advocate to win
It's not enough to share perspectives. We need to advocate for them. In Episode 148, Heather Hansen shows us how to advocate to win -- the act of getting something positive because we've earned it. Heather explores the three things advocates do to get more wins, how men and women approach advocacy differently, why feedback seekers make for strong advocates, and the surprising ways advocates get more of what they want. (Hint: They make it about others, not themselves.) From learning how to set your non-negotiables to specific actions advocates take to build credibility, you'll learn how to get others to believe in your positions as much as you do.
ABOUT HEATHER HANSEN:
Heather Hansen helps leaders, sales teams and high powered individuals master persuasion and build credibility. She's is a former trial attorney who has worked with companies like Google, the American Medical Association and Berkshire Hathaway Home Services and has appeared on The Today Show, CNN, NBC, Fox Business and CBS. Heather is the bestselling author of The Elegant Warrior: How to Win Life's Trials Without Losing Yourself and hosts the Elegant Warrior podcast. Her most recent book is Advocate To Win: 10 Tools to Ask for What You Want and Get It.
Instagram | LinkedIn | Website
(Ep. 147) Dan Simons & Christopher Chabris: You can't fool me
IN EPISODE 147:
We've all been the target of a scam, fraud, or con - but we also allow ourselves to become the source. In Episode 147, Dan Simons and Christopher Chabris teach us the habits and hooks that make us more susceptible to bad actors and information. You'll learn why people spread misinformation without even realizing it, how our memories play a role in self-deception, the words and phrases that signal potential fraud, and the questions we can ask others and ourselves to stay alert. Even the best of us can fall for frauds - but after listening to Dan and Christopher, you'll be prepared to fight back.
ABOUT DAN SIMONS & CHRISTOPHER CHABRIS:
Dan Simons is a professor of psychology at the University of Illinois where he heads the Visual Cognition Laboratory. Christopher Chabris is professor and co-director of the Behavioral and Decision Sciences Program at Geisinger Health System and he's also faculty co-director of Geisinger's Behavioral Insights Team. Together, Dan and Christopher have been research collaborators for a quarter century, most notably with their work on the "Invisible Gorilla " experiment, which became a New York Times bestseller. Their latest book is Nobody's Fool: Why We Get Taken In and What We Can Do About It.
(Ep. 146) Hal Hershfield: Your future self
We know that the decisions we make today will determine the lives we lead in the future. The best way to get better outcomes? Get to know your future self. In Episode 146, Hal Hershfield explores the brain-based case for visualizing ourselves in the future. We discuss the benefits of prospection, ways to identify more strongly with our future selves, the value of "surrogates" and tapping the wisdom of elders, and why the future isn't as bleak as we sometimes make it out to be. We need to live in the present but look to the future -- and after listening to Hal, you'll know how to make tomorrow better today.
ABOUT HAL HERSHFIELD:
Hal Hershfield is a Professor of Marketing, Behavioral Decision Making, and Psychology at UCLA’s Anderson School of Management. His work has been published in top academic journals and in the popular press in outlets like the New York Times, Harvard Business Review, and the Wall Street Journal. Hal has worked with the Consumer Financial Protection Bureau and numerous financial services firms like Fidelity, First Republic, Prudential, Morgan Stanley, and Merrill Lynch, and is the author of Your Future Self: How to Make Tomorrow Better Today.
(Ep. 145) Hesha Abrams: Holding the calm to resolve conflict
IN EPISODE 145:
It's one thing to resolve conflicts with people who are reasonable. But what can we do with those who aren't? The best way to gain power over a conflict is to give power away -- and in episode 145, Hesha Abrams shows us how to "hold the calm." You'll learn:
- Why it's more effective to name emotions than to blame actions
- How the brain receives and responds to information willingly
- Why you should use plural pronouns to activate reciprocity
- Ways to create space for listening
- Why it's better to focus on what others think and not what they say
We gain what we give…and after listening to Hesha, you'll gain the tools you need to "hold the calm" and get the outcomes you want!
ABOUT HESHA ABRAMS:
Hesha Abrams is a master attorney mediator who has solved over ten thousand disputes over a 30-year career resolving some of the toughest commercial and business disputes involving patents, personal injury and even the secret recipe for Pepsi. She's written and spoken widely to audiences around the globe who are seeking a better understanding of conflict and pragmatic ways to resolve it, and she's the author of a great book, Holding the Calm: The Secret to Resolving Conflict and Defusing Tension.
(Ep. 144) Bruce Feiler: Be the hero of your own story
IN EPISODE 144: Have you ever experienced a sudden and significant disruption in your work life? It may not be the end of life as you know it, but the start of a new life you never knew. In Episode 144, Bruce Feiler explores the power and possibilities of "workquakes" and their impact on our happiness, meaning and balance. We explore the tension between linear expectations and non-linear realities, why the happiest people "dig" instead of "climb," and how the wisdom of others can help us discover our innermost truths. We can be hero of our own story -- and after listening to Bruce, you'll develop the script and strength to write a new narrative.
ABOUT BRUCE FEILER: Bruce Feiler is the author of seven New York Times bestsellers, including Life is in the Transitions, The Secrets of Happy Families, and Council of Dads. His three TED Talks have been viewed more than four million times, and he teaches the TED course, "How to Master Life Transitions." His latest book is The Search: Finding Meaningful Work in a Post-Career World.
(Ep. 143) Sara Canaday: Unlock your inner coach
We know that coaches help us do better. But did you know that anyone can become better at coaching? In Episode 143, Sara Canaday helps us hone our coach approach. We discuss why people have more coaching chops than they think, the difference between performance and developmental coaching, and five steps we can take to improve our coaching skillset. There's a coach inside each of us...and after listening to Sara, you'll unlock your inner coach to maximize better results and relationships.
ABOUT SARAH CANADAY:
Sara Canaday is a leadership consultant, speaker and author of three books. Her work has appeared in Forbes, Entrepreneur, and The Wall Street Journal, and she's a popular instructor for LinkedIn Learning and a member of the National Speakers Association. Sara's latest book is "Essential Coaching Skills for Managers: The Tools You Need to Ignite Greatness in Each Employee."
(Ep. 142) David Burkus: High-trust teams
We know high-trust teams enjoy better relationships and results, but they also need a big helping of risk and respect. In Episode 142, David Burkus explores the beliefs and behaviors of high-trust teams. He explains why it pays to share small bits of self-disclosure, how to treat conflict as collaboration, why team failures should be recast as learning moments, and the benefits of "help time" and reciprocal support. The best teams have each other's backs - and after listening to David, you'll know how to create them.
ABOUT DAVID BURKUS:
David Burkus is the best-selling author of five books about business and leadership. His work has been featured in numerous print and TV media including the Wall Street Journal, Harvard Business Review, USAToday, Fast Company, CNN and CBS This Morning, and he's been ranked by Thinkers50 as one of the world’s top business thought leaders. David
is a TEDx and international speaker and has worked with leaders from
organizations across all industries including Google, Stryker, Fidelity,
Viacom, and even the US Naval Academy. His latest book is Best Team Ever: The Surprising Science of High Performing Teams.
(Ep. 141) Mary Abbajay: Manage up without falling down
IN EPISODE 141:
Life would be so much easier if it weren't for other people, right? Learning how to deal with difficult people - especially when they're your boss - can be a gut-wrenching, angst-ridden experience, but it doesn't have to be a career killer. In Episode 141, Mary Abbajay shows us how to manage up without falling down. You'll learn how to identify and work alongside two distinct workplace personas, how to spot and maneuver around three dominant personality types, and why you shouldn't leave your success to someone else. Whether your boss is a micromanager, ghost or flat-out narcissist, Mary has practical tips to help you become a career victor, not victim.
ABOUT MARY ABBAJAY:
Mary Abbajay is president of Careerstone Group, which provides talent and organizational development solutions for business and government. She's also the author of the best-selling, award winning book, Managing Up: How to Move Up, Win at Work, and Succeed with Any Type of Boss. Her work has appeared in the New York Times, Harvard Business Review, Fast Company, Forbes, Financial Times, the Wall Street Journal and other major outlets, and she's the co-host of the weekly workplace advice podcast, "Cubicle Confidential."
(Ep. 140) Dave Norton: A better way to evaluate customer experience
IN EPISODE 140:
Ever get one of those customer satisfaction surveys asking you to rate your experience? Or whether you're likely to recommend a product to others? Even if you bother to respond, those type of measures don't provide meaningful answers -- or insights. In Episode 140, Dave Norton makes the case for measuring customer experience with modes, not "moments." By focusing on "time well spent," companies can peek inside the emotional decision-making process that guides consumer behavior. Dave provides three specific questions to measure "time well spent," how this framework can produce similar gains in employee experience, and why every company needs a strong point of view. After listening to Dave, you'll think twice about how you try to reach and retain customers.
ABOUT DAVE NORTON:
Dave Norton is the founder and principal of Stone Mantel, an insights consultancy focused on helping companies create meaningful experiences for their customers. Some of those clients include Coca-Cola, Marriott, Disney, Nike and Walmart, among other notable brands. Dave is also the founder of The Collaboratives, a subscription-based research program that publishes annual reports on customer experience and consumer behavior, and is the author of Digital Context 2.0: Seven Lessons in Business Strategy, Consumer Behavior, and the Internet of Things.
(Ep. 139) Andrea Pacini: Become a confident presenter
IN EPISODE 139:
Confident presenters don't just prepare -- they follow a process. In Episode 139, Andrea Pacini shares the steps that lead to powerful presentations. You'll learn how to S.C.OR.E. a memorable message, how to put the audience at the center of your story, and why three is the luckiest number for every presenter. No matter your role, presentations are a part of life -- and after listening to Andrea, you'll develop the confidence to deliver a message that informs and transforms audiences every time.
ABOUT ANDREA PACINI:
Andrea Pacini is a presentation coach and the Head of Ideas on Stage UK, which specializes in working with business owners, leaders and their teams who want to become more confident presenters. Since 2010, Ideas on Stage has worked with thousands of clients around the world, including companies like Microsoft, The World Bank and over 500 TEDx speakers. Andrea is the author of Confident Presenter: Inspire Your Audience, Increase Your Influence, Make an Impact.
(Ep. 138) Things I Know, Part 4
Part 4 in a special series: "Things I Know" // When it comes to feedback, what we show matters more than what we say. From facial cues to Post It notes and even subway maps, feedback signals who others are and where they're headed -- and reminds us that feedback is about a destination, not just a process.
(Ep. 137) Things I Know, Part 3
Part 3 in a special series: "Things I Know" // Feedback has a negativity problem - it's so closely associated with criticism and correction that we forget it can be positive, too. Positive feedback improves individual performance and team effectiveness. And the best part? It's the surest, simplest way to make people feel better and do better work. From getting hospital staff to wash their hands more thoroughly to delivering happiness for 1/10 the cost, I explore how positive feedback is positively amazing.
Make feedback fearless: www.joehirsch.me
(Ep. 136) Things I Know, Part 2
Part 2 in a special series: "Things I Know" // Feedback tells a story. And while we don't get to write the script, we always get to choose the ending. With the right mix of intention and attention, we can flip the feedback script and take charge of how others see us...and how we see ourselves. In this solo episode, I explore five ways to write a better ending to the feedback we didn’t want from the beginning.
Make feedback fearless: www.joehirsch.me
(Ep. 135) Things I Know, Part 1
Part 1 in a special series: "Things I Know" // There's no feedback without failure. The first step in righting a wrong is to recognize that something is wrong: Unless we bring ourselves to acknowledge a mistake or misstep, feedback hits a wall. Failing to admit failure cost doctors their careers...and maybe even cost patients their lives. In this solo episode, I explore why failure is the best teacher and offer some ideas on how to absorb its lessons for success.
Make feedback fearless: www.joehirsch.me
(Ep. 134) Sally Helgesen: Inclusion is a behavior, not a belief
IN EPISODE 134:
Inclusion isn't a belief - it's a behavior. To create a truly inclusive workplace, we need to act our way into new thinking. In Episode 134, Sally Helgesen shows us how our actions shape our attitudes and why trainings alone rarely bring desired results. Sally explores two triggers that get in the way of meaningful relationships, provides tactics that help us overcome divisiveness, and shares ways that well-placed questions can drive career development and growth. After listening to Sally, you'll walk away with specific ways to foster inclusion at work so that teams can rise together.
ABOUT SALLY HELGESEN:
Sally Helgesen is an internationally best-selling author, speaker and leadership coach. She's been cited by Forbes as the world’s premier expert on women’s leadership, has been inducted into the Thinkers50 Hall of Fame, and has worked with companies in 37 countries around the world. Sally's latest book is Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace.
(Ep. 133) Amantha Imber: Smart tips for saving time
IN EPISODE 133:
It pays to work smarter, not harder -- but the biggest time savers may come through small shifts. In Episode 133, Amantha Imber shares smart tips for saving time. Drawing from the practices of top producers, Amantha explores how to conduct a "frustration audit"; why batching conserves time and focus; the time-saving benefits of seeking early-stage feedback; and why you should occasionally "kill zombies" in the workplace. We're all given the same amount of time in a day, but after listening to Amantha, you'll make the most of your time.
ABOUT AMANTHA IMBER:
Dr. Amantha Imber is an organizational psychologist and founder of Inventium, a behavioral science consultancy. She's been named as one of the Australian Financial Review’s 100 Women of Influence and has also won the Thinkers50 Innovation Award. Amantha has worked with top companies like Google, Apple, Disney, LEGO, and Atlassian; is the host of the How I Work podcast, and is the author, most recently, of Time Wise.
(Ep. 132) Marcus Collins: Stay close to the culture
IN EPISODE 132:
You can't reach the consumer unless you understand the culture. In Episode 132, Marcus Collins shows us how effective marketing stays close to the culture by embracing the stories, values and beliefs of the people inside it. Marcus explains why it's better for products and ideas to be "culturally contagious," not viral; why marketing to specific demographics misses the point; and how to infuse marketing with ethical purpose. Regardless of your job, persuasion and marketing is everyone's business -- and after listening to Marcus, you'll know how make your message land and last.
ABOUT MARCUS COLLINS:
Dr. Marcus Collins is an award-winning marketer and Chief Strategy Officer at Wieden+Kennedy New York, one of the world's largest independent ad agencies. Marcus was awarded a "40 under 40" award by Advertising Age and Crain Business, ran digital strategy for Beyonce, and is a marketing professor at the Ross School of Business at the University of Michigan. His latest book is For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be.
(Ep. 131) Sarah Noll Wilson: Curiosity cures conflict
IN EPISODE 131:
When it comes to conflict, avoidance is worse than aggression. We tip toe around the elephant in the room -- even as we continue to feed it with beliefs and behaviors that make conflict worse. In Episode 131, Sarah Noll Wilson explores the cost of conflict and why it pays to be curious - first with ourselves (our feelings and expectations), then with others (their motives and behaviors). She shares specific strategies for engaging others in hard conversations, describes the importance of recovery, and highlights ways to frame the exchange. After listening to Sarah, you'll find the words and will to stay curious -- and make difficult conversations just a bit easier.
ABOUT SARAH NOLL WILSON:
Sarah Noll Wilson is an executive coach, speaker and researcher who helps leaders manage real-world conflict, have more meaningful conversations, and create purposeful relationships. Her work has appeared in major outlets like Harvard Business Review and she hosts a great podcast, "Conversations on Conversations." Sarah's most recent book is "Don't Feed the Elephants: Overcoming the art of avoidance to build powerful partnerships
(Ep. 130) Laura Gassner Otting: Get out of Wonderhell
IN EPISODE 130:
We imagine that success will feel exhilarating, liberating and fulfilling. So why do so many people experience the exact opposite when they finally achieve it? In Episode 130, Laura Gassner Otting explores the rollercoaster ride of success - an increased desire to do more, achieve more, and the swirling mix of uncertainty, self-doubt, anxiety and stress that follows. Laura shares practical tips for staying grounded and clear-eyed in the pursuit of our goals, offers suggestions for maintaining focus and clarity, and reveals the people in her inner circle who keep her hungry and humble. Success is a waypoint, not an endpoint - and after listening to Laura, you'll find your way to more success and satisfaction.
ABOUT LAURA GASSNER OTTING:
Laura Gassner Otting is an executive coach and the Wall Street Journal bestselling author of three books. She's a frequent contributor to Good Morning America, the TODAY Show, Harvard Business Review, and Oprah Daily. She served as a Presidential Appointee in Bill Clinton’s White House where she helped shape AmeriCorps; founded, ran, and sold her own global search firm, and is a self-described "punch in the face wrapped in a warm hug." Her latest book is Wonderhell: Why Success Doesn't Feel as It Should, and What To Do About It.
(Ep. 129) Pamela Slim: Find your watering holes
IN EPISODE 129: To build a business or an organization, you need an ensemble. And the best way to do that is to find your watering holes. In Episode 129, Pamela Slim helps us identify our ideal customers and partners through a systematic approach. By creating the "widest net," we can operate within the right ecosystems, forge strategic partnerships with the right people, and nurture relationships the right way.
ABOUT PAMELA SLIM: Pamela Slim is an award-winner author, speaker and business coach who works with small business owners ready to scale their businesses and IP. She's advised thousands of entrepreneurs as well as companies serving the small business market such as Keap, Progressive Insurance, Constant Contact and Prezi. Together with Susan Cain, Pam has helped build and launch the Quiet Revolution that's changed the whole conversation on what it means to be an introvert. She is the co-founder with her husband Darryl of the Main Street Learning Lab in Mesa, Arizona, a grassroots, community-based think tank for small business economic acceleration, and is the author of three books, most recently, The Widest Net: Unlock Untapped Markets and Discover Customers Right in Front of You.
Website: https://pamelaslim.com Book, The Widest Net: https://pamelaslim.com/the-widest-net Main Street Learning Lab: https://pamelaslim.com/ke
(Ep. 128) Stephen Shapiro: Invisible solutions
IN EPISODE 128:
Innovation isn't about producing more ideas. It's about focusing more on the right ideas. In Episode 95, innovation expert Stephen Shapiro provides a roadmap for achieving breakthrough innovation by revealing the invisible solutions that are hiding in plain sight. He outlines a four-part process to create new ideas ("FAST") and how organizations can become future-ready innovators by reframing problems, asking the right questions and broadening their range of expertise. From baggage carousels to cardiology breakthroughs, Stephen explains how the biggest innovations are right in front of us - if we're willing to reveal them.
ABOUT STEPHEN SHAPIRO:
Stephen Shapiro helps leaders and their teams cultivate innovation by building the models and cultures that support breakthrough ideas and solutions. Stephen formerly led a 20,000 person innovation practice for Accenture, has worked with major brands like Nike, P&G, Microsoft and 3M, was inducted into the Speaker Hall of Fame, and is the author of six books, most recently: Invisible Solutions: 25 Lenses that Reframe and Help Solve Difficult Business Problems.
(Ep. 127) Todd Henry: Cracking the motivation code
IN EPISODE 127:
Why do we do what we do? It turns out the traditional view of motivation - a system of rewards and repercussions - doesn't account for the highly nuanced, deeply ingrained factors that drive our behaviors and beliefs. To understand motivation, we need to crack the code - and that's exactly what Todd Henry does for us in Episode 127. Drawing on decades of research and interviews with over 100,000 people, Henry shows that motivation is hardly one size fits all: Some people are energized by a race against the clock while others put in extra effort only when they feel part of a team. For still others, nothing is as motivating as the possibility of public recognition. Henry shows, in fact, that there are twenty-seven “motivational themes,” each with its own unique DNA. After hearing this episode, you'll have a better understanding of what makes people tick - including yourself.
ABOUT TODD HENRY:
Todd Henry is founder of Accidental Creative and has worked with some of the world's biggest brands and companies on developing creativity, leadership and a passion for work. As a speaker and trainer, Todd teaches leaders and organizations how to establish practices that lead to everyday brilliance. He host the Accidental Creative podcast and is the author the bestselling author of five books, most recently The Motivation Code: Discover the Hidden Forces That Drives Your Best Work.
(Ep. 126) Jonah Berger: Use magic words
IN EPISODE 126:
We spend most of our day communicating, but spend far less time thinking about the significance of our words. In Episode 126, Jonah Berger returns to the show to share the power of "magic words" - how small shifts in everyday language can help us get the outcomes we want, from boosting voter turnout to increased helpfulness and around the house and stronger customer service. By appreciating how language works and how we can use it, and understanding the power of magic words, we can increase our impact in every aspect of our lives.
ABOUT JONAH BERGER:
Jonah Berger is a Marketing Professor at Wharton, an internationally bestselling author, and a world‐renowned expert on change, word of mouth, social influence, consumer behavior, and how products, ideas, and behaviors catch on. Jonah's work has appeared in The New York Times, Wall Street Journal, and Harvard Business Review and he's consulted for organizations like Apple, Google, Nike, Amazon, GE, 3M, and The Gates Foundation. Jonah's most recent book is Magic Words: What to Say to Get Your Way.
Book: Magic Words
(Ep. 125) Tara Renze: Be who you came to be
IN EPISODE 125:
We aren't the product of our thoughts and always get to choose who we become. In Episode 125, Tara Renze shares practical tips on how to develop and practice emotional intelligence in our professional and personal lives. From developing our self-awareness to filling our lives with the people who help us evolve, Tara provides a road map for becoming more complete versions of the people we are meant to be.
ABOUT TARA RENZE:
Tara Renze is an author, keynote speaker, emotional intelligence & positive intelligence practitioner. She built and led two multi-million-dollar sales teams and then went on to create a nationwide, multi-million-dollar social selling business. Tara is the author of "Be Who You Came To Be" and a wife and mom to her two boys.
(Ep. 124) Kim Scott: Radical caring
IN EPISODE 124:
Some of our best relationships begin with a good disagreement. In Episode 124, Kim Scott offers fresh takes on radical candor and shares why we don't need to choose between love and truth. We explore how radical candor should look and feel (and debunk myths about how to use it); discuss how candor can be used, no matter your personality type; highlight techniques to seek authentic feedback; and identify the surprising ways radical candor has been applied in the field. The only way out of discomfort is through...and after listening to Kim, you'll be ready to bring more candor and caring to life's most important conversations.
ABOUT KIM SCOTT:
Kim Scott is the best-selling author of Just Work and Radical Candor, and is the co-founder of Radical Candor. Previously, Kim was a CEO coach at Dropbox, Qualtrics and Twitter; was a faculty member at Apple University; and led the AdSense, YouTube and DoubleClick teams at Google.
Book, "Just Work": https://www.justworktogether.com/
Book, "Radical Candor": https://www.radicalcandor.com/
(Ep. 123) Chris Barton: Start from Zero
IN EPISODE 123:
Shazam is the one of the most downloaded apps of all time, but the secret to its success wasn't being first in its category -- it was first principles. In Episode 123, Chris Barton, Shazam's founder and first CEO, explains why he chose to "start from zero" and built an app based on fundamental truths, not convenient tactics. We discuss creative persistence (and why most good ideas fail to get off the ground), how to apply "first principles" in other facets of life (like finding a coveted apartment), and how companies can bring this type of innovative thinking to their own ranks.
ABOUT CHRIS BARTON:
Chris Barton is the founder and first CEO of Shazam, which has been downloaded over 2 billion times. He's a serial entrepreneur who pioneered mobile partnerships at Google and Dropbox and holds 12 patents, including one found within the Google search algorithm. Chris speaks about innovation to audiences around the world and is the founder of Guard, which uses AI to detect and prevent drowning in swimming pools.
(Ep. 122) Ann Hiatt: Engineer your career
IN EPISODE 122: We can have careers by design, not default -- so long as we position ourselves for change. In Episode 122, Ann Hiatt shares the lessons she learned from more than 15 years reporting directly to CEOs like Jeff Bezos, Eric Schmidt and Marissa Mayer. We explore Ann's "ROI" model for upleveling your career, discuss ways to generate feedback from up, down and across your organization, and map out ways to align personal and professional goals. Ann shares her biggest surprise while working side-by-side with Jeff Bezos and reveals the most important quality that is key to his success. If you want a behind-the-scenes take from the power centers of Silicon Valley, you won't want to miss this episode! ABOUT ANN HIATT: Ann Hiatt is a bestselling author, executive leadership consultant, speaker, and investor. She's a Silicon Valley veteran with 15 years experience reporting directly to CEOs like Jeff Bezos, Marissa Mayer and Eric Schmidt. Ann's work has appeared in outlets like Harvard Business Review, Fast Company, CNBC, the New York Times and Forbes. Her bestselling book is Bet On Yourself: Recognize, Own and Implement Breakthrough Opportunities. LINKS: Website: Ann Hiatt Book: Bet on Yourself Podcast: Bet on Yourself LinkedIn Instagram YouTube Twitter
(Ep. 121) Carmine Gallo: Simple is the new superpower
Jeff Bezos built Amazon into an everything store that touches nearly every aspect of our lives. But it's his use of the written and spoken word that truly set him apart as a CEO. In Episode 121, Carmine Gallo explores Bezos's blueprint for clear and concise communication: From shareholder letters to public addresses, Bezos turned simple into a superpower and became Amazon's "repeater in chief." From banning PowerPoint in senior-level meetings to making Amazon's mission memorable, Bezos unlocked the power of simplicity and clarity -- and after listening to Carmine, you can too!
ABOUT CARMINE GALLO:
Carmine Gallo is a popular keynote speaker, instructor at Harvard's Graduate School of Design, and CEO communication coach. He's a senior contributor for Forbes, Inc, Harvard Business Review, and Business Insider and is the bestselling author of ten books that have been translated into more than 40 languages. His latest book is The Bezos Blueprint: Communication Secrets of the World's Greatest Salesman.
The Bezos Blueprint: www.carminegallo.com/bezosblueprint/
(Ep. 120) Chris DeSantis: Managing generational differences at work
IN EPISODE 120:
Chances are you work with someone a generation above or below you. And chances are you find that person irritating, bewildering, or just utterly different. Generational friction causes all sorts of workplace headaches: team dysfunction, productivity drags and the occasional culture war. In Episode 120, Chris DeSantis offers sound and straightforward advice on managing across the generational divide. From mentorship and sharing feedback to recognizing and amplifying talent, Chris will help you see generational differences as a strength, not a liability -- and use those insights to create a healthier, more engaged workplace.
ABOUT CHRIS DESANTIS:
Chris DeSantis is a speaker, author, consultant, and co-host of the podcast, Cubicle Confidential. He's worked with global brands and companies like Adobe, Microsoft, Google and Abbot on ways to bridge the generational divide that leads to so many problems at work and is the author of Why I Find You Irritating: Navigating Generational Friction at Work.
(Ep. 119) Deb Mashek: Collaborate without the hate
IN EPISODE 119:
Collaboration is an essential part of work, but whether it leads to breakthroughs or breakdowns depends on our approach. In Episode 119, Deb Mashek explores ways to drive stronger relationships that push people together, not apart. We discuss the importance of shared purpose, how to build viewpoint diversity, ways organizations can foster collaboration and the behaviors that forge tighter workplace bonds. After listening to Deb, you'll stop the collaboration hate...and might even celebrate!
ABOUT DEB MASHEK:
Dr. Deb Mashek is a business advisor, professor, and nonprofit executive whose work has appeared in MIT-Sloan Management Review, Fortune, ReWorked and Psychology Today. She's spoken about collaboration and viewpoint diversity at leading organizations, including the United Nations and the American Psychological Association, and is the author of a great new book, Collabor(h)ate: How to Build Incredible Collaborative Relationships at Work (Even if You’d Rather Work Alone)
(Ep. 118) Patti Sanchez: Powerful presentations that stick
IN EPIS0DE 118:
Virtual presentations aren't going away anytime soon. In order to connect and communicate with online audiences, we need a plan and a process. As Chief Strategy Officer at Duarte, a leading communications firm, Patti Sanchez knows a thing or two about making powerful presentations. In today's episode, we explore ways to communicate online with impact, including:
- Make the audience the hero with your "sparkline"
- Grab and keep the audience's attention and keep them distraction-free
- Maximize your message with "human tech" - your voice, pitch and expression
ABOUT PATTI SANCHEZ:
Patti Sanchez is the Chief Strategy Officer at Duarte, a leading communication firm whose clients include almost half of the top 50 brands, notable experts, respected causes, and global consulting firms. Patti is the co-author of Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols, and her latest book is Presenting Virtually: Communicate and Connect With Online Audiences.
(Ep. 117) Oscar Trimboli: Become a deep listener
IN EPISODE 117:
Listening is a skill, a strategy and a practice -- and it's something we often get wrong. In Episode 117, Oscar Trimboli teaches us how to listen deeply for what is unsaid. We explore five levels of listening, identify four listener behaviors that interfere with understanding, and lay out specific techniques to improve our listening superpowers. Oscar presses Joe on his own listening habits and hang-ups, and they discuss the surprising discoveries that Oscar has made after studying listening for almost three decades. After listening to Oscar, you'll never listen quite the same again.
ABOUT OSCAR TRIMBOLI:
Oscar Trimboli is on a quest to create 100 million Deep Listeners. He's the host of the Apple award-winning podcast Deep Listening, has worked for and with some of the most admired brands in the world and is the author of How to Listen: Discover the Hidden Key to Better Communication.
Listening quiz: https://www.oscartrimboli.com/listeningquiz/
(Ep. 116) Devora Zack: How thinkers and feelers can get along
IN EPISODE 116:
You've worked with all sorts of personality types. Get ready to get reacquainted with the "cactus" and the "snowflake" -- thinkers and feelers whose opposing styles often collide. In Episode 116, Devora Zack shows us how the rationale and sensitive can get along and even thrive side by side. We debunk popular myths and misconceptions about personality types, highlight useful ways to identify these styles in your workforce, explore ways to deal with team friction, and talk tips on giving effective feedback to others, regardless of their style.
ABOUT DEVORA ZACK:
Devora Zack is a best-selling author, global keynote speaker, and CEO of Only Connect Consulting, which provides leadership and team programs to clients like Smithsonian, Johns Hopkins Medical Institute, National Institutes of Health, John Deere, London Business School, Deloitte, Delta and many others. Her work appears regularly in the popular press, and she's the bestselling author of four books, most recently: The Cactus and the Snowflake: How the Logical and Sensitive Can Thrive Side by Side.
(Ep. 115) Chester Santos: Mastering memory skills
IN EPISODE 115:
Memorization isn't just a way to retrieve and recall - it's how we achieve and succeed. In Episode 115, U.S. memory champion Chester Santos makes the case for memorization and offers practical techniques to help anyone master memory skills. Using the power of visualization, we can remember dates and details, recall people's names with ease, and even repeat a long sequence of random words -- something Chester and I do in a live role play. Chester also offers tips on how to preserve memory as we age and deliver memorable stories that help audiences retain key messages. Whether you're trying to stand out from the stage, win more business, or just remember what to buy at the grocery store, this episode will help you sharpen your skills for success!
ABOUT CHESTER SANTOS:
Chester Santos is the U.S. Memory Champion and is recognized as the world's leading memory skills expert. His tips on improving memory have been featured throughout the media and popular press, including Time, the Wall Street Journal, San Francisco Chronicle and New York Times, CBS, ABC, CNN and the BBC. Chester is also the author, most recently, of Mastering Memory: Techniques to Turn Your Brain from a Sieve to a Sponge. He's the creator of the Memory School and is the personal memory and mind coach to notable celebrities, politicians, professional athletes, and high-powered executives.
Register for the Memory School (first 25 users are FREE with code JOE): https://memoryschool.mykajabi.com/offers/X7T6og28/checkout
(Ep. 114) Kandi Wiens: How to achieve burnout immunity
IN EPISODE 114:
Stress is a constant, but burnout is a choice -- and if we tap our emotional intelligence, we can stop burnout before it sets in. In Episode 114, Dr. Kandi Wiens shares her research and strategies for achieving burnout immunity. She explores the concept and causes of burnout; shares the tools that leaders across all industries can use to keep burnout rates low among their teams; and offers three questions people can ask themselves to recover and heal from burnout. After listening to Kandi, you'll learn how to get out of burnout and restore a sense of wholeness in your personal and professional life!
ABOUT KANDI WIENS:
Dr. Kandi Wiens is a Senior Fellow at The University of Pennsylvania where she's taught at the Wharton Executive Education program and Graduate School of Education. Kandi is also an executive coach and speaker, a frequent contributor to Harvard Business Review, and is the author of the forthcoming book, Burnout Immunity: How to Use Your Emotional Intelligence to Develop Resilience and Heal from Work.
Kandi's website: https://kandiwiens.com/
Kandi's articles: https://kandiwiens.com/articles/
Kandi's email: firstname.lastname@example.org
Burnout quiz: https://kandiwiens.com/burnout-quiz/
(Ep. 113) Countdown 2022: Happiness
IN EPISODE 113:
In the second part of a special year-end series, we look back on some of your favorite episodes from 2022. In Episode 113, we explore why happiness is a matter of choice, not chance -- and what we can do to lead happier and more fulfilled lives. Featuring insights from Marshall Goldsmith, Keren Eldad and April Hansen.
(Ep. 112) Countdown 2022: Influence
IN EPISODE 112:
In the first of a special year-end series, we look back on some of your favorite episodes from 2022. In Episode 112, we explore the hidden side of influence -- and how getting what we want is about giving others what they need. Featuring insights from Vanessa Bohns, Jonah Berger and Rene Rodriguez.
(Ep. 111) Scott Tillema: Lead like a hostage negotiator
To achieve the best outcomes, hostage negotiators don't use force or control. They forge a connection built on understanding, attentiveness and respect. In Episode 111, Scott Tillema shows us how to communicate in high-stakes and high-stress situations. He shares four principles used by hostage negotiators to gain influence, shows how just two words can lead to breakthroughs, and describes the powerful effect of making small changes in our conversational tone and timing. When applied to everyday conversations about work and relationships, these techniques can help you turn tense interactions into transformative results.
ABOUT SCOTT TILLEMA:
Scott Tillema is a FBI trained hostage negotiator and spent over seven years as a negotiator with one of the largest SWAT teams in the US. He's trained thousands of law enforcement negotiators across the country and is the co-founder of The Negotiations Collective, which offers negotiation and conflict resolution training and coaching. His TEDx talk, "The Secrets of Hostage Negotiators," has been viewed over a million times. Scott completed negotiation training at Harvard University and IMD Business School.
TEDx talk: youtu.be/4CNRmhleJmk