That OA Thing

Mick King, the Local Government & Social Care Ombudsman for England, joins Donal Galligan to reflect on the value of an ombudsman, successes, and the challenges ahead.

Paul McFadden, the Legal Ombudsman for England & Wales, joins Donal Galligan to discuss the transformation programme their office has undertaken, changing culture, empowering staff, and removing the fear of failure.

Dr Niall Muldoon, the Ombudsman for Children in Ireland, joins Donal Galligan to discuss their investigation into the living conditions of children on a local authority halting site and what progress has been made one year on.

Donal Galligan is joined by Rob Behrens, the UK Parliamentary & Health Service Ombudsman, to discuss his recent visit to Ukraine where he spoke at the conference 'Human Rights in Dark Hours' in Kyiv.

The Housing Ombudsman for England, Ric Blakeway, joins Donal Galligan to discuss the heart-breaking case of Awaab Ishak and the wider implications both for the housing sector and for ombudsman schemes striving to drive change and service improvement.

To celebrate OmbudsDay, Ric Blakeway (the Housing Ombudsman) and Mariette Hughes (the Service Complaints Ombudsman for the Armed Forces) join Donal Galligan to discuss what a typical day is like and the most challenging, and rewarding, thing about being an ombudsman.