That OA Thing
By Ombudsman Association
That OA ThingApr 21, 2023
Being more human
Felicity Mitchell, the Independent Adjudicator for Higher Education in England & Wales, joins Donal Galligan to discuss the importance of standards across the sector, the value of kindness, and the current challenges across society.
Reflections on the value of an ombudsman
Mick King, the Local Government & Social Care Ombudsman for England, joins Donal Galligan to reflect on the value of an ombudsman, successes, and the challenges ahead.
Transformation: getting it right
Paul McFadden, the Legal Ombudsman for England & Wales, joins Donal Galligan to discuss the transformation programme their office has undertaken, changing culture, empowering staff, and removing the fear of failure.
No end in site
Dr Niall Muldoon, the Ombudsman for Children in Ireland, joins Donal Galligan to discuss their investigation into the living conditions of children on a local authority halting site and what progress has been made one year on.
Human Rights in Dark Hours
Donal Galligan is joined by Rob Behrens, the UK Parliamentary & Health Service Ombudsman, to discuss his recent visit to Ukraine where he spoke at the conference 'Human Rights in Dark Hours' in Kyiv.
Awaab Ishak - a defining moment?
The Housing Ombudsman for England, Ric Blakeway, joins Donal Galligan to discuss the heart-breaking case of Awaab Ishak and the wider implications both for the housing sector and for ombudsman schemes striving to drive change and service improvement.
Everyday is an OmbudsDay
To celebrate OmbudsDay, Ric Blakeway (the Housing Ombudsman) and Mariette Hughes (the Service Complaints Ombudsman for the Armed Forces) join Donal Galligan to discuss what a typical day is like and the most challenging, and rewarding, thing about being an ombudsman.