Running Great Stores

Scott Kerby is today's guest.  He is currently the Head of Retail for Sephora Canada.  Scott has spent his career building leadership teams focused on winning at the retail fundamentals knowing retail is a game of inches and not miles.  He lives by the principle that if you run a fleet like you run a one store business, you will always win.

Enjoy the listen and don't forget to share the Running Great Stores podcast with friends, family and colleagues who love retail as much as we do!

xoxo,

Rachel

Welcome to our 4th Season of the Running Great Stores Podcast where we talk all retail all the time.  We are kicking off our 4th season with Cassie Kane, owner and principal consultant for Kane Learning, a boutique consulting firm that partners with companies to create and implement talent development and learning solutions.  She has a passion for helping companies create practical, meaningful and fun learning that teams can easily apply on the job, positively impacting their results.  

In today's episode, Cassie will be talking about the power of investing in today's retail leaders.  The way District and Store Managers show up and. how they lead their team has an impact on team members and customers!  She will share some of the key skills required that leaders need now...empathy, effective communication and resilience.  

Enjoy the listen!

Rachel Williamson

If you love retail, you will love today's episode!  Kendra shares her story and how she is building multi-million dollar businesses from her cell phone.  As a former corporate executive of over 15 years and someone who recently served on the Board of Directors for a local non-profit, Kendra knows great strategy, teamwork, and solid operations.

With five years of Network Marketing experience under her belt, Kendra spent the last two focused on building a business in the profession.

Taking her goal seriously in 2020, Kendra developed a team of leaders to $2.5 Million in sales in just 12-months. Not only is she proud of that achievement, but seeing her leaders recognized, winning incentive trips, bonuses, and awards, many for the first time in their career – is a hugely rewarding accomplishment.

Kendra loves being a professional encourager and global business builder, from the freedom of her cell phone.

Kendra Vuticevski and her husband love to travel with their two boys. They love watching their boys play sports and they’re an active family in their community.

I know you will LOVE this conversation~Enjoy the listen.

xoxo, Rachel

In this podcast, Tristan Rogers, CEO of Concrete Platform, shares his perspective on the future of stores and store operations...but not through the lens of everyone else.  Listen to his unique perspective (& fantastic British accent) on how Gen Z is shaping the future of retail.  Tristan brings his knowledge and authentic point of view on what retailers and landlords alike must do to make it in the post-covid world.

Enjoy the listen and share it with your friends and colleagues!

In today's episode, Scott Galloway of Galloway Resource Partners talks to us about how to reach our leadership potential.  He shares 5 important steps we all need to take.  While it isn't easy, the steps are simple.  It is really about becoming intentional about our own leadership.  It's a 'can't miss' episode!

Scott and his team connect People to the Talent and Resources they need.  As a trusted advisor, they come alongside businesses and business leaders wtih coaching, consulting and talent acquisition to play offense and grow your business!  www.gallowayresourcepartners.com

Melissa Latham has spent her entire career working in retail, from key holder to head of stores for multi-billion dollar companies.  When she experienced her second position elimination, she decided to pivot to a different career while still doing what she loves most...supporting people who work in retail.  She started her executive search firm, Global Recruiters Lowcountry to do just that.  

In today's podcast, Melissa shares the three things that have contributed to her career success.  If you work in retail or are a people leader, this podcast has something for you. 

Enjoy the listen,

Rachel

Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say.

From a part-time sales associate to a vice president of stores, Ron has put in the hard work that a retail career requires and wrote a wonderful book called Retail Pride to share what he has learned along the way.

In today's episode, Ron shares his foundational principles for Leadership.  If you work in retail, whether "leader" is part of your title or not, this episode is for you.

You are going to love his passion for retail and all of us who work in this remarkable industry.  Enjoy the listen!

xoxo,

Rachel

Stop what you are doing and listen to this podcast!  April is ah-mazing!  April Sabral has spent over 25 years in various sales and operations roles.  She has now taken her knowledge and passion for people and retail and created retailu, an online learning retail leadership development company.  April has a new book coming out called The Positive Effect.  I know you are going to love April.  After you listen to this podcast, head over to retailu.ca to find content to strengthen and develop yourself.  Enjoy the listen!  

If you are enjoying the Running Great Stores podcasts, please share them with your friends! 

This podcast features Darlene Y Mitchell, an Inventory Management retail executive who helps boutique and brand owners turn inventory overwhelm into profit and cash flow.  In the first few minutes of this podcast, you will feel Darlene’s love for retail and her passion to help retail owners be successful.  While Darlene owns her own consulting firm, she has also joined DeAnna McIntosh in starting Retailing Evolved, a social network, business strategy team, learning platform and business accelerator all rolled into one.  This is a subscription based model that provides varying levels of support for your business.  You decide what you need!  So cool.  If you are “IN IT TO WIN IT”, contact Darlene on Instagram @darlene_y_mitchell.   I know you will love this podcast.  Enjoy the listen! Rachel

In this podcast, DeAnna McIntosh shares her passion for fashion and working alongside boutique retailers to help them navigate this rapidly changing retail environment.  Both of her companies, The Affinity Group International and Retailing Evolved have put small retailers front and center, giving them the tools that historically, only the big retailers have had access to!  This podcast will inspire you to learn more about DeAnna and how she guides brands to maximize their capabilities.  If you are in it to win it, contact DeAnna on Instagram @retailingevolved! Enjoy the listen!

COVID 19 closed virtually every non-essential retail store in the world for the first time that many of us can recall.  Store teams were furloughed in many instances and when stores reopened, leaders like Cody Stockton were determined to come back with a vengeance and be there for their customers, no matter what that looked like.  Cody is a store manager with Le Creuset in Orlando, Florida.  I love his determination to keep his team and his customers safe while creating unparalleled customer experiences.  His commitment to "make the uncomfortable, comfortable" is inspiring.  During this podcast, Cody shares how he is successfully navigating brick and mortar retail during this "re-entry" phase of COVID.

John Hanson is a CX (Customer Experience) guru and has written a book called WOW Your Customers, 7 Ways to World-Class Service. In today’s podcast, John shares the 4 different types of customers and the importance of each.  Now you might be saying to yourself, 4 types of customers?  I know about the internal customer and the external customer.  Who are these other two?  You will need to listen to this podcast to find out.  After 34 years serving customers, this even shifted my thinking!  

Whether you are in retail or work with customers in a different industry, this podcast will benefit you.  If you enjoy the podcast, please head over to iTunes and leave a review.  Share with friends, family and colleagues too!  Visit my website, www.runninggreatstores.com to learn more about my company and listen to all my podcasts right from my site or on your favorite podcast platform.  Thank you!

Saira Sethi is a delightful guest who shares her retail expertise in how to create trust and empathy with your retail customers and associates.  You will want to listen to this with a pen and paper in hand as her tips for elevating your team’s skill with customers will be easy to implement resulting in elevating the customer experience in your store.  Enjoy the listen!

Welcome to the third in the series called Life of a Store Manager. In today’s podcast, I am interviewing Megan Bibeau who is a District Training Store Manager for Piercing Pagoda, a division of Signet Jewelers.   You will love hearing directly from Megan how she moved from a retail sales associate to a Store Manager in 5 years!  Megan is bright and passionate about retail, her team and delivering unforgettable customer experiences.   You will love this podcast!  Enjoy the listen!

Welcome to the second in the series called Life of a Store Manager. In today’s podcast, I am interviewing Krystal Davis, Store Manager for Justice in Virginia.  Krystal shares her passion for retail, creating a strong culture inside her store which delivers remarkable experiences for both her associates and customers.  Enjoy the listen!

Franco D’Ambrosio is the Leader of the ascena Retail Group Service Desk Experience and has set the Gold Standard for service delivery. He ensures over 4000 stores receive A+ service every day. In this podcast, Franco shares his passion and secret to creating remarkable experiences. It is a can’t miss episode.

Creating a store schedule is something managers do every week, almost without thinking about it.  In today’s podcast, we delve into the impact of effective scheduling on sales results.  There is compelling data that shows with the execution of three simple action steps, managers will have the right people at the right time with the right skills resulting in strong financial results.  Likewise, ignoring these steps will almost guarantee a miss in your sales target.