ServiceSharp - a podcast all about ServiceNow

By Randy Haas and Jason Gibson

ServiceSharp is a podcast about ServiceNow development, implementation, and administration. We will be discussing all things ServiceNow.

This podcast sponsored by the Sharpstone Group (www.sharpstonegroup.com) find out how you can help as well! anchor.fm/servicesharp/support
#ServiceNow #Podcast #Developer #Architect

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4x2 Architects and Platform Requests

ServiceSharp - a podcast all about ServiceNowFeb 22, 2022

00:00

01:09:10

4x2 Architects and Platform Requests

Welcome back to ServiceSharp - In this episode we discuss the role of Architect in the ServiceNow ecosystem. What an architect does - what they should be doing and how to communicate. We also talk about different platform requests and what Architects may or may not be looking for when evaluating those requests.

It may be 2022 and 2020 is supposed to be behind us but - If you or your small business requires any assistance during this time please reach out to our sponsors. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help @ www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com. For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com.

#ServiceNow #careers #upgrades #ITIL #implementations #integrations #development #training

Have a topic you want us to cover send it our way - randy.haas@sharpstonegroup.com

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Feb 22, 202201:09:10

4x1 Upgrades and things

Welcome back to ServiceSharp - 2021 wasn't that great of a year for podcast production but we are back and on track to be back in the studio on a regular basis! In this episode we discuss everyone's favorite topic - upgrades! We talk about our recent experience with Rome and Quebec and some general practices about upgrades. After the jump we also discuss some things such as management buy in; some implementation issues; some vendor issues, and more. So buckle up and dive in to the new season of ServiceSharp!

#ServiceNow #careers #upgrades #ITIL #implementations #integrations #development #training

Have a topic you want us to cover send it our way - randy.haas@sharpstonegroup.com

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Jan 26, 202250:31

3 x 3 Flow designer and some misc questions

Welcome back to ServiceSharp! This episode continues our talk of flow designer and we get into some user questions that we have had over the years. Let us know what you want to hear about!

We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo

Some of our topics include:

Incidents vs Requests The Elusive 2 Week Upgrade How to get into a ServiceNow career From Gutters to GlideRecords Career Panel Q&A Upgrades Panel Q&A Workshops (quick dives) into : Consuming REST API's - Simple 3rd Party REST Integration Flow Designer Decision Tables Language Translations REST API Explorer

In addition to the great topics there be expo booths and networking!

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Aug 31, 202126:18

3x2 Flow Designer and Jelly

Welcome back to ServiceSharp! After a loooong hiatus we are back with new content! In this episode we continue our discussion flow designer. We are back on track now and would love to have your feedback, answer your questions or have you on the show with us!

We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo

Some of our topics include:

Incidents vs Requests The Elusive 2 Week Upgrade How to get into a ServiceNow career
From Gutters to GlideRecords
Career Panel Q&A Upgrades Panel Q&A Workshops (quick dives) into :
Consuming REST API's - Simple 3rd Party REST Integration
Flow Designer Decision Tables
Language Translations
REST API Explorer

In addition to the great topics there be expo booths and networking!

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.

#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Aug 23, 202125:38

3x1 Flow Designer Part 1

Welcome back to ServiceSharp! After a long hiatus we are back with new content! In this episode we begin our discussion flow designer. We have a new format where we are recording in one long shot and then breaking it down into individual episodes - this way we can be a little more consistent in getting things out to you. Bear with us as there may be some unnatural breaks.

We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo

Some of our topics include:

Incidents vs Requests
The Elusive 2 Week Upgrade
How to get into a ServiceNow career
From Gutters to GlideRecords
Career Panel Q&A
Upgrades Panel Q&A
Workshops (quick dives) into :
Consuming REST API's - Simple 3rd Party REST Integration
Flow Designer Decision Tables
Language Translations
REST API Explorer

In addition to the great topics there be expo booths and networking!

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.

#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Mar 15, 202130:48

2X17 A discussion on upgrades

Welcome back to ServiceSharp! Having completed several upgrades recently the crew wanted to take a few minutes and discuss the quirks, new functionality, and lessons learned when upgrading to Orlando.

Send us your input or be a guest on the show!

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.

#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Nov 20, 202001:19:41

2X16 ServiceNow Wishlist

Welcome back to ServiceSharp we apologize for the long break! We are back this week with a Wishlist, maybe just a tad early for Christmas! We discuss things we would like to see in ServiceNow as well as some general things we like and maybe dislike. Somehow we also end up discussing Sharepoint ???

The Expert - the video referenced in the podcast https://www.youtube.com/watch?v=ObA9WGiQqLY

Send us your input or be a guest on the show!

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.

#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Nov 03, 202001:20:54

2x15 - Cross-company integration using Exalate, an interview with Francis Martens

In this episode of ServiceSharp we speak with Francis Martens with iDalko. We discuss his product Exalate and how it interacts with ServiceNow this is a fascinating discussion that we learned a lot from. There are so many great problem solvers out there building and adapting to bring more value to ServiceNow. Check out iDalko here www.idalko.com.
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training
Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: www.linkedin.com/in/jason-t-gibson/
www.facebook.com/ServiceSharp-110719033758771/

Aug 19, 202034:29

2x14 Imports

In this episode of ServiceSharp we take a look at performing imports in ServiceNow. This episode has a video component on our YouTube channel. Click here for the video. We periodically do video versions - Follow our YouTube Channel!. https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training

Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Aug 04, 202056:38

2x13 Service Mapping

In this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy. Our discussion begins with service mapping and moves to creating a company culture that will maximize results. Give us your feedback and suggestions. We will periodically do some video versions as well - check out the YouTube Channel!.

https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #contracting #API #integrations #development #training

Have a topic you want us to cover send it our way!

Linked In:

Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Jul 07, 202001:04:38

2x12 ServiceNow IT Business Management

In this episode of ServiceSharp We discuss IT Business Management, we also test out a new format for the show in order to create consistency across episodes we will have regular segments regardless of the main topic. Give us your feedback and suggestions. We will periodically do some video versions as well - check out the YouTube Channel!.

https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #contracting #API #integrations #development #training

Have a topic you want us to cover send it our way!

Linked In:

Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Jun 22, 202001:03:31

2x11 IT Service Management (ITSM)

In this episode of ServiceSharp We discuss IT Service Management, what modules are part of it and how they relate to each other. Jump in and share your thoughts and questions we would love to find answers them. We will periodically do some video versions as well - check out the YouTube Channel!.

https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #contracting #API #integrations #development #training

Have a topic you want us to cover send it our way!

Linked In:

Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Jun 01, 202001:10:06

2x10 CMDB Part 3

In this episode of ServiceSharp we invite a new guest, ITIL expert Jeffrey Tefertiller and finish up our three part conversation on CMDB. We discuss recovering from a poor implementation or revitalising a poorly managed CMDB as well as some thoughts on what should be measured in a CMDB.

Reach out to Jeffrey on LinkedIN at https://www.linkedin.com/in/jeffreytefertiller and find out how he can help you build a solid IT practice including disaster recover and business continuity planning.

CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!.

https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #contracting #API #integrations #development #training

Have a topic you want us to cover send it our way!

Linked In:

Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

May 14, 202001:13:07

2 X 9 CMDB Part 2

In this episode of ServiceSharp we dive a little bit deeper into our conversation on CMDB, the first half of this episode contains video check it out at https://youtu.be/pSOKEcO5cmk. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training

Linked In: Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

May 04, 202048:27

2x8 CMDB Part 1

In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!.

https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #contracting #API #integrations #development #training

Have a topic you want us to cover send it our way!

Linked In:

Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Apr 23, 202001:07:02

2x7 API Integrations

In this episode of ServiceSharp we do things a little different with a video walk through of API integrations. Justin leads us through the ins and outs of getting started with using API's with ServiceNow. Enjoy the audio but please head over to YouTube and catch the full presentation!.

https://youtu.be/nx69uJmZ3og

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #contracting #API #integrations #development #training

Have a topic you want us to cover send it our way!

Linked In:

Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Apr 17, 202001:08:31

2X6 Special Guest Avery Williamson

In this episode of ServiceSharp we have a special guest, Avery Williamson from Neslon Frank! Avery Williamson is a graduate from West Virginia University, who moved to Philadelphia in January this year to join ServiceNow staffing firm Nelson Frank. The company, a part of cloud talent organization Tenth Revolution, is a specialist in hiring professionals for the platform. Dealing exclusively with ServiceNow from their six offices across the US, UK and Australia, Nelson Frank has worked with over 30,000 organizations to find them the perfect candidate for their projects.

If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #careers #contracting #NelsonFrank #development #training

Have a topic you want us to cover send it our way!

Linked In:

Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Apr 06, 202041:51

2x5 working from home

In this episode of ServiceSharp we discuss everyone's current favourite topic working from home, in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make.

If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.

www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com

For leadership, strategy, and employee training contact Stonecutters Leadership.

www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com

#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal

Have a topic you want us to cover send it our way!

This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

Mar 31, 202053:20

2x4 Portals

In this episode of ServiceSharp we discuss portals, when to use them, how to use them, who the audience is and if we should customise them or not.
#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal
Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com
Linked Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: www.linkedin.com/in/jason-t-gibson/
www.facebook.com/ServiceSharp-110719033758771/

Mar 09, 202043:43

2x3 The new mobile apps and some listener questions:

In this episode of ServiceSharp we discuss the two mobile apps released back to back. What they are focused on and why there were new apps released in back to back named releases. In the second part of the podcast we respond to some questions asked by our listeners. We love doing this so please send any questions that you may have and we will do our best to answer them or research it and point you in the right direction.

Questions we discuss:

From a management or project leader perspective what is the best way to interact with developers especially when developer do not want to implement or state that the implementation is too complex?

What happens if we lose code in ServiceNow?

Is there good training to help empower and evangelise ServiceNow within a company?

How can we integrate with code control / project control such as Jira?

#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Feb 12, 202001:43:03

2x2 Admin and Buy In

Published on: January 28, 2020 at 12:02 PM

Welcome to season 2! In this episode Jason, Justin, Brent, and Randy discuss daily administration in ServiceNow and how to best evangelize the platform and get buy in. What kind of daily admin activities, tips, or timesavers do you have? How have you gotten buy in around the platform at your organizations? #ServiceNow #admin #buyin

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Feb 03, 202056:31

2x1 Upgrades

Welcome to 2020 and the first episode of season 2! In this episode Jason, Brent, and Randy discuss upgrades in ServiceNow. With a major release every six months upgrades are definitly something you will have to address often in your ServiceNow career. We discuss how to, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #NewYork #upgrades

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

https://www.facebook.com/ServiceSharp-110719033758771/

Jan 28, 202001:06:36

1x13. 99 Problems but ServiceNow aint one

In this episode Jason, Brent, and Randy discuss problem management in ServiceNow. We discuss how to implement, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #problem #problemmanagement
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well anchor.fm/servicesharp/support
Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com
Linked Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: www.linkedin.com/in/jason-t-gibson/

www.facebook.com/ServiceSharp-110719033758771/

Dec 17, 201959:21

12. ServiceNow Questions and Answers part 2

In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts. This is the second part of answering some questions that we heard. We discuss our experiences with the platform and how it compares to some other platforms. We had a lot of fun recording this - hope you enjoy.. #ServiceNow #Whatisaci #whatisservicenow

Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:

https://www.linkedin.com/in/jason-t-gibson/

instagram.com/sharpstonegroup

facebook.com/sharpstonegroup

Nov 06, 201942:37

11 Questions and Answers Pt 1

In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts stay tuned for part 2 next week. We discuss configuration items, personal philosophies, and some tips and tricks. #ServiceNow #Whatisaci #whatisservicenow
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well anchor.fm/servicesharp/support
Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com
Linked Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: www.linkedin.com/in/jason-t-gibson/
instagram.com/sharpstonegroup
facebook.com/sharpstonegroup

Oct 18, 201925:52

10 - Incidents and Requests in ServiceNow

In this episode Jason, Brent, Justin, and Randy discuss Incident and Requests in ServiceNow. We discuss how to implement, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #IncidentResponse

Have a topic you want us to cover send it our way!

This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

instagram.com/sharpstonegroup

facebook.com/sharpstonegroup

Oct 08, 201936:08

Roadmaps and Strategy

In this episode Jason and Randy discuss roadmaps, the why, the how, the when. They discuss strategies for communication and also impacts on the organization based on the roadmaps that they create.

Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible.

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

instagram.com/sharpstonegroup

facebook.com/sharpstonegroup

Jul 04, 201947:20

Required elements for success part 3

In this final part of our 3 part series on elements for success in ServiceNow we are joined by Justin Claspill. We discuss staffing needs, skill sets, roadmaps, common mistakes, ITSM, ITIL, and many other topics. Let us know what you think!

Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible.

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

Justin Claspill https://www.linkedin.com/in/justinclaspill/

instagram.com/sharpstonegroup

facebook.com/sharpstonegroup

Jun 25, 201948:23

Required elements for success in ServiceNow Part 2

In this second part of our 3 part series on elements for success in ServiceNow we are joined by Jason Leger from The Sharpstone Group as we discuss empowerment and enforcement.

Cast a vision, commit to the vision then empower the team to succeed! Once you have set the course then enforce it as well.

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

instagram.com/sharpstonegroup

facebook.com/sharpstonegroup

Jun 11, 201947:55

Required Elements for Success in ServiceNow Part 1

In this episode Jason and Randy discuss what in their opinion it takes to have success in ServiceNow. This discussion is split up into three areas - the first one focuses on vision, responsibilities, and commitment. Let us know what you think - what are the main ingredients to success in ServiceNow?

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

May 28, 201938:04

Knowledge 2019

Jason is at knowledge 2019. In this podcast he speaks with Mark Kitsmiller from Devon Energy. Jason and Mark discuss Knowledge what they like, why they went to knowledge. Knowledge is ServiceNow's premier event each year and they always bring fantastic presentations and training content.

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

May 09, 201917:23

Upgrades and Clones

In this episode Jason and Randy discuss upgrades and clones including how, why, and when.

ServiceNow has a rigorous update schedule with 2 major releases each year - upgrading your instances is something you will deal with frequently.

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

May 06, 201931:41

Change Management

In episode 3 we begin a discussion of change management. This discussion covers a lot of the business side of the change management process, we discuss the ITIL change process and breakdown some of the terms and processes that every company needs to have. We discuss Change Advisory Boards (CAB) and the importance of change management.

Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

Apr 29, 201922:21

Configurations vs Customizations

In our second episode of ServiceSharp Jason and I talk about the difference between customizations and configurations in ServiceNow. When to use them and how to use them. We also discuss the different points of view that a developer/admin might have vs a business or process owner. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

Apr 22, 201921:15

Starting off..

We want to thank you for joining us on what is going to be an amazing journey around the ServiceNow platform and the related ideas and technologies. In this episode we introduce the podcast and discuss some of the upcoming topics that we will have. We will be podcasting from Knowledge this year so get in contact with us if you would like to be on the show. Our email address is servicesharp@sharpstonegroup.com

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/

Be sure to check out the Sharpstone Group for all of your ServiceNow and IT needs www.sharpstonegroup.com

Apr 16, 201906:10