SilverBridge

We recently spoke to Arveen Ramdinee about their Partner Portal Journey (Intermediary Portal).
We talked about some significant moments along the way, touching on the following points: 

Information on the latest Exergy release. 

SilverBridge and Astute Financial Services Exchange have partnered to  deliver a fully automated intelligent claims processing solution. It  uses artificial intelligence (AI) modelling of insurer expert  decision-making which enables claims to be processed in real-time while  providing maximum risk oversight.

SilverBridge and Astute Financial Services Exchange have partnered to  deliver a fully automated intelligent claims processing solution. It  uses artificial intelligence (AI) modelling of insurer expert  decision-making which enables claims to be processed in real-time while  providing maximum risk oversight.

The connected world has given rise to digitally-aware customers who have  heightened expectations of their service providers. This is where  delivering on a digitally-rich experience becomes a competitive  advantage for insurers. An integral element of the digitalisation of  traditional customer engagement practices lies in the capability of  delivering digital self-service. Annalie Terblanche, head of product at  SilverBridge, examines how this self-service has become an enabler in  this regard while reducing the costs typically associated with a  traditional approach to customer service.

A clear and aggressive modernisation roadmap is required for insurers to  truly embrace the potential value digitalisation can deliver. Yasar  Yilmaz will be discussing ‘Digital Transformation in Insurance’ and  exploring how the adoption of cloud is important for insurers in today’s  world.

A clear and aggressive modernisation roadmap is required for insurers to  truly embrace the potential value digitalisation can deliver. Yasar  Yilmaz will be discussing ‘Digital Transformation in Insurance’ and  exploring how the adoption of cloud is important for insurers in today’s  world.  

Shifting customer expectations and the need to replace aging systems are  contributing to insurers’ decision to modernise their environments and  become more adaptable to the digital needs of the market today. Lee  Kuyper, COO at SilverBridge, examines the process this will likely  entail.  

SilverBridge and Astute Financial Services Exchange have partnered to  deliver a fully automated intelligent claims processing solution. It  uses artificial intelligence (AI) modelling of insurer expert  decision-making which enables claims to be processed in real-time while  providing maximum risk oversight.   

Given the migration of insurers to digital channels and the large amount  of sensitive personal information they store, it should come as no  surprise that cyberattacks are becoming increasingly prevalent. Yunus  Scheepers, CTO at SilverBridge Holdings, examines the importance of  cyber security.   

Artificial intelligence (AI) provides banks with the means to make  better use of the massive amount of data at their disposal. In doing so,  they can identify opportunities for growth faster and gain significant  competitive advantage at a time when more agile digital counterparts are  emerging. Patrick Ashton, a managing executive at SilverBridge  Holdings, believes that without this insight, it is difficult to  modernise processes or to understand how best to introduce new  technologies into back-end systems.    

Shoes4Souls primary purpose is to put either a new or used pair of shoes  on the feet of those who don’t have any. People living on the streets  without permanent residence are often those least likely to be able to  afford shoes. In South Africa and throughout Africa many people live a  subsistence based existence, by either making arts and crafts to sell on  the side of the road, recycling waste, selling newspapers or collecting  rubbish from cars for small donations. Parents experience difficulty  affording school shoes due to their high cost and short duration of use  as a result of growing feet. Shoes4Souls is about restoring dignity and  meeting one of our most basic needs, a pair of shoes on our feet. 

Globally, insurers are investing in digital technologies to meet  increased customer expectations for more customised solutions. JC  Oberholzer, Chief System Architect at SilverBridge, believes the rise of  insurtechs are adding further impetus to the need for incumbents to  embrace more innovative product development. 

The amended Policyholder Protection Rules (PPR) will have a significant  impact on long-term insurance especially from a Group Risk perspective.  Annalie Terblanche, product manager at SilverBridge, discusses what  insurers need to be mindful of when it comes to these reforms. 

The adoption of artificial intelligence (AI) in the insurance and  broader financial services sector will see the industry become more  proactive in its ability to make decisions in real-time regarding the  risks covered in their contracts. 

The evolving technology landscape provides insurers with unprecedented  opportunities to grow their business. Ben Burger, Managing Executive at  SilverBridge, believes 2019 will see the development of the ideal  environment to integrate cloud, data analysis, machine-learning, and  artificial intelligence to differentiate innovative insurers from their  competitors.

According to Shingie Maramba, Business Development Manager at  SilverBridge, South African insurers must embrace digital disruption and  the associated technologies to remain competitive and provide customers  with a more immersive experience. 

As a premium technology solutions provider in the insurance industry,  SilverBridge introduced the Awesome Projects internal competition to  reward innovative thinking by its employees.  

Since implementing its innovative discretionary time off (DTO) leave  policy in January last year, SilverBridge Holdings has reported an  overwhelming positive reception from staff resulting in employees better  balancing their work and personal lives. 

Traditionally, insurance operates in a closed environment that does not  facilitate or support the exchange of data. Agents must therefore find  cumbersome manual workarounds to access important, contextualised  customer information when needed.

Customer engagement is a priority for any business. In the insurance  sector, organisations have also come under immense competitive pressure  from competitors and insurtechs, who are seen to be more agile and  innovative. Fortunately, the increasing popularity of lifestyle apps  offers insurers an opportunity to drive engagement.

The insurance claims process is the bane of many people’s existence with  some companies taking anything from 15 days up to a month, if not  longer, to settle. In the fast-paced digital environment, this is an  antiquated approach and must change if insurers are to remain  competitive, according to Annalie Terblanche, Exergy Product Owner at  SilverBridge. 

Cryptocurrencies like Bitcoin have become all the rage with people viewing them either as an investment opportunity or a bubble waiting to burst. However, the technology on which these are built, the blockchain, holds significant promise for insurance. Jonathan Jardim, senior software developer at SilverBridge Holdings, takes a closer look.

In a move designed to provide insurers with an affordable policy administration offering that enhances operations, SilverBridge Holdings has introduced a cloud-based solution that can scale according to business requirements. Globally, insurers are embracing the cloud and SilverBridge has responded by developing an affordable cloud-based policy administration solution that enhances operations and scales according to business requirements.  

Regulatory compliance is a must for any South African business operating  in the insurance market. The cost of operational compliance and risk  management is substantial and is incurred across the business value  chain which includes technology infrastructure, human capital, and  professional services to mention a few. According to Angelique  Strumpher, Administration Manager for Business Process Outsourcing at  SilverBridge, this can also result in new opportunities.  

With global public cloud services revenue expected to have reached $260  billion at the end of last year, there is no arguing the fact that cloud  hosted solutions will be a key driver for growth in the future. Patrick  Ashton, managing executive at the SilverBridge Group, believes that  insurers can leverage the cloud for better agility and scalability in  deploying new offerings. 

Predictive and behavioural analytics enables better risk mitigation,  fraud detection, and customer insight for insurers. Kelly Preston, data  analytics manager at SilverBridge, believes that this provides organisations with a better understanding of how to approach not only solution development but also customer management. 

Insurers must adapt to the new digital environment and provide customers  with the same degree of customisation they receive in other industries.  This requires the traditional insurance model to make way for  strategies that incorporate a lifestyle-centric approach.

SilverBridge developer Tsundzukani Davi Mhlongo has walked away with the  first prize in the annual SilverBridge Awesome Projects campaign.

While data is an indispensable part of the business environment, many  organisations are still not harnessing its potential. Kelly Preston,  Data Analytics Manager at SilverBridge, believes that data-driven  services will empower insurers to do so, thereby addressing customer needs more effectively.