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Smithink - helping accountants turn their practices into great businesses

Smithink - helping accountants turn their practices into great businesses

By Andrea

We provide practical firm innovations, based on the decades we have spent as practicing accountants and business consultants. We know what works best, because we've done it. Smithink provides a wide variety of consulting services and educational events, tools and resources under the one roof. Now including a monthly podcast.
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Estate Planning and Management – what an opportunity!

Smithink - helping accountants turn their practices into great businessesSep 20, 2023

00:00
29:45
Estate Planning and Management – what an opportunity!

Estate Planning and Management – what an opportunity!

As the baby boomers move to retirement and the hereafter we are going to see an enormous transfer of wealth to the following generations. Yet, family structures have become more complex so it is not a simple task to create appropriate plans. Often beneficiaries are not aligned with their goals. Estates can sometimes need to continue for many years after death.

Presented by: David Smith, Smithink

Sep 20, 202329:45
Navigating the Future: Insights from Key Leaders in the Accounting Profession

Navigating the Future: Insights from Key Leaders in the Accounting Profession

Join us for a compelling panel discussion webinar featuring esteemed leaders in the accounting profession as they share their valuable insights and highlight essential practices they feel should be prioritised over the next 12 months. Gain exclusive access to expert perspectives and actionable recommendations to stay ahead in the evolving landscape of accounting.


PRESENTED BY:

Mark Holton + David Smith with David Francis, The Access Group; Petris Lapis, Artisan of Change; Matthew Feehan, Salt Financial and John Tsoulos, Global Business Camps + Indigo Financial

Aug 23, 202348:37
Unleashing the Potential: Exploring How Technology Propels Accounting Advisory Business to New Heights

Unleashing the Potential: Exploring How Technology Propels Accounting Advisory Business to New Heights

Join us for an exclusive webinar featuring an insightful interview with Maree Jones, Manager at McKinley Plowman who has leveraged technology alongside her team to help fuel the organisation’s thriving accounting advisory business! Discover the secrets behind their success and gain valuable tips for implementing technology-driven strategies in your own practice.


PRESENTED BY:

Mark Holton with Tom Bilton, Fathom and Maree Jones, McKinley Plowman

Jul 19, 202348:57
Cross selling your services – ensuring clients are utilising more of your services

Cross selling your services – ensuring clients are utilising more of your services

Every professional service firm acknowledges that there are extra services they provide that many of their clients need but do not use. This is particularly the case when someone else in the firm provides the other service. This session will explore how firms can unlock these extra opportunities and achieve effective cross selling in their business.

PRESENTED BY: David Smith

Jun 23, 202330:00
Accounting industry trends and benchmarks

Accounting industry trends and benchmarks

Measuring performance in an accounting firm is a critical task. This session will examine the recent Accountants Pulse Report 2022 that details the industry the challenge now is measuring how we compare to our peers. This session will review the latest industry trends and benchmarks and how they relate to the performance of your firm.


PRESENTED BY: Mark Holton, Smithink

Jun 01, 202328:57
Making performance reviews more effective

Making performance reviews more effective

A common theme when we interview team members in firms is dissatisfaction with their performance reviews and how their performance is being measured. In this world where recruiting team members is often a challenge, retaining strong performers is critical. This webinar will consider effective ways to provide feedback and assist individuals to grow and develop.


PRESENTED BY: David Smith

Apr 20, 202331:30
Business Advisory Tools Update

Business Advisory Tools Update

There is a vast array of software and solutions in the market all designed to assist accountants in providing initial and engaging business advisory services to their clients. Understanding the differences and how products fit into the business advisory process is critical if firms are to select the right tools for their firm. This session will provide some insight into some of the key solutions available in 2023.


PRESENTED BY: Mark Holton, Smithink

Mar 22, 202330:46
Building an effective training program

Building an effective training program

In an era of acute labour shortages, it is critical that there is a strong focus on training to ensure not only high efficiency and technical competency but to also provide team members with the knowledge they need to advance their careers. This webinar will outline the topic categories that should form part of any training program, how training should be managed and how suggestions for training topics can be fed into the system.

Presented by: David Smith, Smithink

Feb 22, 202336:40
Strategic planning for your client’s business success

Strategic planning for your client’s business success

Strategic planning starts with aligning your client’s business with its vision, mission and values. Then taking the time to think through where it makes sense to focus energy and resources in order to reach intended outcomes and results, and ensure all stakeholders are aligned and working toward common goals. This session will help you determine where your clients are today, where you want to get them tomorrow and more importantly how and when to get them there.

Presented by: Mark Holton, Smithink

Jan 23, 202327:57
The quality vs efficiency war – getting the balance right

The quality vs efficiency war – getting the balance right

Utopia is to never have any mistakes and all the work is produced with maximum efficiency. Unfortunately, the reality is that often some trade-off is required between efficiency and the possibility of error. In this session, we will review how firms endeavour to maintain operating efficiency while effectively managing the risk of errors and the resulting consequences.

Presented by: David Smith, Smithink

Dec 14, 202234:26
Practice KPI’s that really drive accountability

Practice KPI’s that really drive accountability

There are many key performance indicators that can assist accounting firms in monitoring performance and efficiency. This session will look at some of the common compliance performance drivers, how they are used, monitored and what to measure your team against. We will also examine other “non financial” engagement KPIs that can help monitor activity and delivery of more diversified services.

Presented by: Mark Holton, Smithink

Nov 14, 202231:42
Maximising your resources in a world of labour shortage

Maximising your resources in a world of labour shortage

There are only two ways to solve resource shortages. Find more labour and/or get more production from existing labour. In this session, we will review how firms are addressing the labour shortage with strategies to unlock new sources of labour. We will also review how firms are using resourcing planning and other tools to boost productivity.

Presented by: David Smith, Smithink

Oct 27, 202232:43
Firm of the Future – Part Two

Firm of the Future – Part Two

What will an accounting firm look like in the future? What will clients expect from us? Let’s look forward and consider the future of the profession and what firms should be doing now to be successfully positioned in the years to come.

Presenters: Mark Holton + David Smith, Smithink

Sep 22, 202247:40
Business Advisory Software – what is the industry using in 2022?

Business Advisory Software – what is the industry using in 2022?

There is a vast array of software and solutions in the market all designed to assist accountants in providing initial and engaging business advisory services to their clients. At first glance, many appear to do the same things. Understanding the differences and how products fit into the business advisor process is critical if firms are to select the tools for their firm. This session will provide some insight into some of the solutions that can assist in your advisory service delivery.

Presented by: Mark Holton, Smithink

Aug 11, 202231:24
Process automation - how it will change the accounting profession

Process automation - how it will change the accounting profession

Introduction to process automation
Why the accounting profession is a perfect fit
Real-life examples
Different approaches/leading vendors
Pitfalls to avoid

Presented by: David Smith, Smithink + Rob Cameron, FYI
Jun 16, 202247:24
Getting the right structure and process to deliver more advisory services in 2022

Getting the right structure and process to deliver more advisory services in 2022

How do professional service firms re-focus from compliance services to value-added reliance services? Mark shares his innovative 7-step to success divisional advisory process that includes insight on the correct firm structure, infrastructure requirements, turning numbers into knowledge, action planning and identifying your clients' additional needs through innovative engagement strategies.

Presented by: Mark Holton, Smithink
May 12, 202233:25
Help your self-directed clients make better investment decisions - without giving financial advice

Help your self-directed clients make better investment decisions - without giving financial advice

David Smith discusses with OpenInvest co-founder Andrew Varlamos how clients unwilling to pay for financial advice often make poor investment choices, potentially damaging their chances of a financially secure retirement. The webinar will highlight how accounting firms can help while also avoiding the regulatory burden that comes with the financial advice regime.
Apr 13, 202232:08
Facilitating your client's monthly management meetings

Facilitating your client's monthly management meetings

Many small businesses struggle with the strategic management of their business. They are often in the here and now of solving today's issues. Yet, we all know that taking a regular step back to review progress, set targets and develop plans is highly beneficial to ensure focus is maintained on the issues that matter over the longer term.

Many small business people do not have the skills to establish an appropriate framework for monthly management meetings, governance and accountability. This session will outline how, as your client's key adviser, you can assist in creating and participating in these important meetings.

PRESENTED BY: David Smith
Mar 23, 202233:49
How to be a financial storyteller

How to be a financial storyteller

Today's accountants and consultants need to consider providing high-level advisory services as well as compliance services to their selected clients. In this webinar we will cover how to be a proficient financial storyteller, extracting meaning from the numbers and help clients understand their financial story, using web-based techniques like the 4 Chapters, the Power of One, and the 3 Big Cash Flow measures. Turn numbers into knowledge using simple strategies that will really impress your clients and help develop your firm's advisory services.
Presented by: Mark Holton, Smithink
Dec 07, 202128:13
Creating a culture of delegation

Creating a culture of delegation

Most firms find their senior people are often overloaded with work and have very little spare time. Yet it is these same people that need time to drive further growth and development of the firm. This webinar will highlight how firms can improve delegation so that additional capacity can be unlocked for your senior people.

Presented by: David Smith, Smithink
Nov 16, 202141:08
The keys to quality client service

The keys to quality client service

Having completed the Exceptional Leadership, Recruitment, Selection and Training and Exceptional Customer Service programs at Disney University in Anaheim, California, Mark shares his insights on the hugely successful Disney management model of "on stage and off stage" service delivery and "over managing" through an attention to detail that drives success. Mark will also articulate the learnings into how they can be applied to an accounting firm staff, operations, efficiencies and client service standards.
Presented by: Mark Holton, Smithink
Oct 26, 202131:58
Rocks to look under as you hunt for staff

Rocks to look under as you hunt for staff

Recruitment seems to be getting harder and harder. Traditional channels have dried up. This webinar will explore different alternatives firms can consider as they hunt for staff and how firms can be positioned to give a competitive edge in recruitment.
Sep 21, 202131:05
How to see the financial impact of key financial decisions before you make them

How to see the financial impact of key financial decisions before you make them

Being in business is a constant battle of key decision making for an accounting firm's clients. Decisions like; "should I or should I not?" or "do I commit or do I not?" are often a regular occurrence. This session will show you the impact of key financial decisions before they are made using a simple graphical software solution. Any debit or credit can be shown and the consequences considered before a decision is made. You and the client need to know in advance!

Presented by: Mark Holton
Sep 03, 202128:04
KPIs that work

KPIs that work

Driving the right behaviours from your people should be the objective of any accountability framework. In this webinar, David will highlight the accountability measures that firms can adopt that can be readily managed and drive desired outcomes.

PRESENTED BY: David Smith
Jul 20, 202134:37
The Firm of the Future - Part One

The Firm of the Future - Part One

What will an accounting firm look like in the future? What will clients expect from us? Let's look forward and consider the future of the profession and what firms should be doing now to be successfully positioned in the years to come.

Presented by: David Smith + Mark Holton, Smithink
Jun 16, 202136:42
Business advisory tools update

Business advisory tools update

With the advent of cloud technology, there are now a vast amount of dynamic, client focussed business advisory software solutions in the accounting market. Which one is best? Which one suits your firm and its current and planned service offerings? In this webinar, we will look at the primary solutions available at this time and link them to the type of services you currently want to offer in your firm and those that may be on the horizon. Mark will also recommend what solutions he believes firms should invest in to get advisory services moving.

Presented by: Mark Holton, Director
May 18, 202133:08
Turning compliance data into innovative advisory services

Turning compliance data into innovative advisory services

Historical financial information is an important and often safe part in the provision of advice on business improvement, however, is it all that we should be using? Do clients really want to be looking backwards each quarter and discussing items they cannot change? Further, what happens if a firm cannot correlate the compliance data into advisory services? This webinar will concentrate on how to profit from compliance delivering innovative advisory services from compliance data.

Presented by: Mark Holton, Smithink
Mar 24, 202127:25
Team Structure

Team Structure

Since the dawn of the profession, debate has raged about the optimum team structure for firms. In this webinar, David will highlight pros and cons of various structures and why one structure tends to create the best outcomes in terms of team member performance, delegation and accountability.

PRESENTED BY: David Smith
Feb 16, 202141:53
What's your SMSF audit plan?

What's your SMSF audit plan?

With the new rules about audit independence for SMSFs now is the time for every firm to review their SMSF audit arrangements and choose an auditor that will deliver high quality services at the right price. David will review the issues and consider the options for firms wishing to get the most out of their SMSF audits and the criteria that should be used in selecting an auditor.

PRESENTED BY: David Smith
Jan 29, 202128:38
The need for a business advisory implementation plan

The need for a business advisory implementation plan

This session will concentrate on the need for a business advisory implementation plan for accounting firms when undertaking business advisory work. Material covered will include; managing commitment and capacity issues, developing a proven implementation system for advisory work, selecting the right staff, appointing a business advisory champion and resourcing them, overcoming confidence and the comfort zone and finally finding the right clients to work with.

PRESENTED BY: Mark Holton
Dec 10, 202030:37
Using strategic planning to leverage advisory services

Using strategic planning to leverage advisory services

One of the best ways to get clients engaged and on deck with ongoing advisory services is by using strategic planning and engagement services. This webinar will demonstrate online how to engage clients and get them thinking about future business visions, goals and directions and your firm offering more recurrent advisory services.

PRESENTED BY: Mark Holton, Smithink
Nov 17, 202031:12
How to grow your firm - simple marketing that works!

How to grow your firm - simple marketing that works!

Are you thinking about hiring external resources to assist you in your marketing? Before you do, listen to this webinar where we highlight the 17 things you should do before external help should be considered. Much of marketing is about process and consistency. We will highlight the key things you should consider in an effective marketing plan.

Presented by: David Smith, Smithink
Oct 20, 202034:14
Business Advisory Software - what is the industry using in 2020

Business Advisory Software - what is the industry using in 2020

If you want to re-engineer your processes you need a goal. Perhaps that goal is to now eliminate the paper in your firm. It is possible - an increasing number of firms have been doing it. It needs a commitment to process change and a variety of technology solutions. Hear how firms have achieved their goals.

PRESENTED BY: Mark Holton, Director
Sep 22, 202028:47
Buying a practice - issues to consider

Buying a practice - issues to consider

In this low growth world, it is difficult for firms to achieve substantial organic growth. An approach taken by many is to look to acquire fees to improve economies of scale and create a book for emerging leaders. However, care is needed. An ill conceived acquisition can be a disaster costing by time and money. In this webinar, we will highlight the key issues to be considered if you're thinking of acquiring fees.

PRESENTED BY: David Smith
Aug 25, 202033:49
The benefits of doing charity work

The benefits of doing charity work

Often in the accounting industry, we are asked to sit on boards of not for profit organisations. One consideration is "should I accept the appointment?" The other is the benefit of helping others, doing "your bit" for the community and growing your network of contacts. This web session will focus on my experience and the personal benefits gained from working with charities and other not for profits.

PRESENTED BY: Mark Holton
Jul 21, 202027:40
Learnings from COVID-19 to permanently change your practice

Learnings from COVID-19 to permanently change your practice

David will share his predictions on what he thinks accounting firms will be implementing ongoing coming out of COVID-19.
PRESENTED BY: David Smith
Jun 16, 202031:14
Business Advisory in a COVID-19 world

Business Advisory in a COVID-19 world

We have changed our May topic to consider what firms are doing in quasi-advisory to support clients in these unforeseen times. Mark will summarise his observations and highlight some ideas that you may wish to build into your business advisory plans leading out of the COVID-19 crisis.

Presented by: Mark Holton, Smithink
May 19, 202037:54
What's working / what's not

What's working / what's not

We changed our April webinar topic to consider what firms are doing practically in these unusual times. David will summarise his observations to highlight some ideas that you may wish to build into your plans.
Presented by: David Smith, Smithink
Apr 21, 202039:11
Pain free practice succession

Pain free practice succession

Dealing with succession can often be a very stressful time. Many often put their head in the sand not wanting to acknowledge the problem. Many resist the idea that they need to plan to exit the firm. Firms that have a well considered plan have achieved an almost seamless succession with no angst or disruption. In this webinar, David will highlight the elements of a successful succession plan which he has used to assist firms in this transition.

PRESENTED BY: David Smith
Mar 17, 202040:37
The risks of using compliance data when offering business advisory services

The risks of using compliance data when offering business advisory services

Historical financial information is an important and often safe part in the provision of advice on business improvement, however, is it what we should be using? Do clients really want to be looking backwards each quarter and discussing the same old points? Should we be using up to date representative data? These are all great questions however what happens if the data is not totally accurate or management entries have not been posted. This webinar will consider the risks of using certain data when providing financial analysis to clients.

PRESENTED BY: Mark Holton
Feb 17, 202028:60
Holistic advice - how to embed in your practice

Holistic advice - how to embed in your practice

Every practitioner has a desire to be a holistic adviser to their clients to assist them in building their business and addressing their whole financial needs. However, it is not as easy as it sounds. Resource, deadline and regulatory constraints get in the way. Skills to engage effectively with clients to unlock their goals and concerns are required. Success can be achieved but it requires a plan, processes and training and accountability to achieve success. This webinar will highlight how success can be achieved.

Presented by: David Smith, Smithink
Jan 21, 202029:59
Getting the right structure and process to deliver more advisory services in 2020.

Getting the right structure and process to deliver more advisory services in 2020.

To build an ongoing lucrative business advisory service in your firm, you need to address four key questions;

•Do I have the right structure in my firm and if not what do I need to do?
•What infrastructure changes do I need to make to ensure I have the right people and the right levels doing the right tasks?
•How do I build a client engagement system that really works? and
•What delivery models do I need to build when I have the clients signed proposal in hand?This session will address all these issues and we will start to build the Trusted Advisor model in your firm.
Presenter: Mark Holton, Smithink
Dec 11, 201929:58
Another year of change in financial planning

Another year of change in financial planning

Is your firm positioned to capitalise on the disruption?

PRESENTED BY: David Smith, Smithink
Nov 19, 201931:12
Building exceptional customer service in your firm

Building exceptional customer service in your firm

Exceptional customer service is an ongoing challenge for accounting firms as well as your client's businesses. This session will focus on the hugely successful Disney management model of "on stage and off stage" service delivery and "over managing" through attention to detail that drives performance success. Experiences will be shared from a recent US trip to Disney University in Anaheim to undertake the Exceptional Leaders, Recruitment, Selection and Training, and Exceptional Customer Service programs that can be articulated to an accounting firm.
Presented by: Mark Holton, Smithink
Oct 15, 201926:23
Paperless yet? Why not?

Paperless yet? Why not?

If you want to re-engineer your processes you need a goal. Perhaps that goal is to now eliminate the paper in your firm. It is possible - an increasing number of firms have been doing it. It needs a commitment to process change and a variety of technology solutions. Hear how firms have achieved the goal.

PRESENTED BY:
David Smith, Smithink
Sep 17, 201943:57
Leverage the power of video - what's your plan?

Leverage the power of video - what's your plan?

I've often insulted millennials that they can't read and to engage them multimedia is king. While this is not entirely true it is true that video engages audiences in a different way and enables you to provide insight into personality as well as the content. Every firm needs a plan to develop video content to engage with clients and potential clients. What's your plan?
Presenter: David Smith, Smithink
Aug 20, 201930:30
Opportunities for growth

Opportunities for growth

Let's explore the opportunities for firms to achieve growth from their existing clients and how they can be unlocked.

PRESENTED BY: David Smith, Smithink
Apr 16, 201936:27
7 discussions you need to have with your clients

7 discussions you need to have with your clients

Key to building strong client relationships and growing your firm is how you engage with your clients. This session will discuss the 7 key discussions you should be having with your firm on a regular basis and how you can embed these discussions into your compliance activities.
Presented by: David Smith, Smithink
Nov 21, 201833:60
7 key marketing initiatives for success

7 key marketing initiatives for success

Marketing professional services is not rocket science. External marketing advisers have their place for creative elements and specific knowledge such as online advertising. However, the vast majority of a firm's marketing can be handled internally with the right administrative support, attitude and time commitment from practice leaders. This session will discuss the 7 key marketing initiatives that get results.
PRESENTED BY: David Smith, Smithink
Oct 23, 201833:09
Using strategic planning to leverage advisory services

Using strategic planning to leverage advisory services

One of the best ways to get clients engaged and on deck with ongoing advisory services is using strategic planning and an engagement service. This webinar will demonstrate online how to engage clients and get them thinking about future business visions, goals and directions and your firm offering more recurrent advisory services.
PRESENTED BY: Mark Holton, Smithink
Oct 05, 201830:60