
socialservice.sg
By Jin Yao Kwan
Cover art photo by Rayson Tan on Unsplash.

socialservice.sgJun 05, 2023

The future of… Community and community-based governance (with Aaron Maniam)
In this wide-ranging conversation on community and community-based governance with Aaron Maniam, we cover many diverse but related topics. First, we discuss the global state of democratic governance in the context of community-based governance as well as truth and misinformation. We then learn more about his Ph.D. dissertation comparing public sector digital transformation efforts, before a segue into his evaluation of other tools - deliberative polling, panels, and citizen assemblies - to facilitate community-based governance. Finally, Aaron shares his perspectives on web3 platforms and dealing with diversity.
Aaron is a Fellow of Practice and Director of Digital Transformation Education at the University of Oxford. He was also previously on the podcast, exploring citizen foresight work and the influence of language and metaphors on futures thinking.
This episode is part of "The Future of..." series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Hannah Sibayan on Unsplash.

Veteran journalist Bertha Henson on PE2023, the PEC and CPA, and the office of the elected presidency
Today, we have a broad conversation on PE2023 with veteran journalist Bertha Henson. She reflects on Mr. Tharman Shanmugaratnam’s landslide win, shares how she got involved in Mr. George Goh’s campaign, and discusses and evaluates the office of the elected presidency in Singapore. In particular, we highlight two bodies: the Presidential Elections Committee, or the PEC, as well as the Council of Presidential Advisors, or the CPA.
This episode was recorded on September 11, 2023. She was previously on the podcast before and after GE2020. You can also read the publication, “Lights on the Istana: Training the Spotlight on the Presidency”.
Listen to the full mini-series:
- Much ado about “independence”, PE2023’s young voters (with Rosamund Lim)
- Constitution? Ceremonial? Community?, PE2023’s young voters (with Liang Weiting)
- A “GE2020 Jamus Lim debate moment”?, PE2023’s young voters (with Aamir Bana)
- Singapore’s presidential… Group job interview? (PE2023)
- Veteran journalist Bertha Henson on PE2023, the PEC and CPA, and the office of the elected presidency
Resources for information about presidency:
- The president's constitutional, ceremonial, and community duties, as described on its website.
- A primer by “The Straits Times” on the president’s role and powers.
- An explainer on Singapore’s elected presidency by CAPE.
- Resources and readings compiled by academia.sg, including “Why Singapore’s next elected President should be one of its last”.
- The Menon Commission Report.
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Max Oh on Unsplash.

"International academic or citizen scholar?: Singaporean returnees in the global city"
What are the experiences of Singaporean academics who have spent time abroad, before returning home and working to reintegrate, both as academics, and as Singapore citizens. Together with her collaborators, in the article - "International academic or citizen scholar?: Singaporean returnees in the global city" - lead author Yasmin Ortiga focused on this notion of reintegration as well as the conflicting demands associated with it. Like many others, I enjoyed reading the article, and the conversation I had with her, as you'll hear, was a delight.
Dr. Ortiga is an assistant professor at Singapore Management University.
This episode is part of the “Making Research Sense” series of the podcast’s sixth season (https://socialservice.sg/podcast/). The feature photo is by Rogan Yeoh on Unsplash.

Singapore's presidential... Group job interview? (PE2023)
Like the entire PE2023 campaign thus far, the presidential forum offered little beyond scripted platitudes and vague generalities. Be that as it may, Isaac Neo and I sat down after the forum to chat about our general impressions, and how the limits of the forum modality perhaps reflected the limits and ambiguities associated with Singapore's elected presidency.
Listen to the full mini-series:
- Much ado about “independence”, PE2023’s young voters (with Rosamund Lim)
- Constitution? Ceremonial? Community?, PE2023’s young voters (with Liang Weiting)
- A “GE2020 Jamus Lim debate moment”?, PE2023’s young voters (with Aamir Bana)
- Singapore’s presidential… Group job interview? (PE2023)
- Veteran journalist Bertha Henson on PE2023, the PEC and CPA, and the office of the elected presidency
Resources for information about presidency:
- The president's constitutional, ceremonial, and community duties, as described on its website.
- A primer by “The Straits Times” on the president’s role and powers.
- An explainer on Singapore’s elected presidency by CAPE.
- Resources and readings compiled by academia.sg, including “Why Singapore’s next elected President should be one of its last”.
- The Menon Commission Report.
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/).

A “GE2020 Jamus Lim debate moment”?, PE2023's young voters (with Aamir Bana)
Singaporeans go to the polls on September 1, 2023 to elect our new president. We choose from three candidates: former senior minister and deputy prime minister Tharman Shanmugaratnam, former chief investment officer of sovereign wealth fund GIC Ng Kok Song, and former CEO of NTUC Income Tan Kin Lian.
An estimated 300,000 to 400,000 Singaporean youth, or about 15 per cent of the electorate, will be voting in the presidential election for the first time. In the lead up to Polling Day, in this mini-series, we speak to three first-time voters - all of whom are students - about their thoughts on the presidential candidates, the institution of the presidency, as well as the issues and considerations they are prioritising.
Today, in the final episode of our three-part mini-series, we have 24-year-old Aamir Bana, a student at Yale-NUS and the National University of Singapore. He is part of CAPE, but speaks in his personal capacity in this episode. This was recorded on August 22, 2023.
Listen to the full mini-series:
- Much ado about “independence”, PE2023’s young voters (with Rosamund Lim)
- Constitution? Ceremonial? Community?, PE2023’s young voters (with Liang Weiting)
- A “GE2020 Jamus Lim debate moment”?, PE2023’s young voters (with Aamir Bana)
- Singapore’s presidential… Group job interview? (PE2023)
- Veteran journalist Bertha Henson on PE2023, the PEC and CPA, and the office of the elected presidency
Resources for information about presidency:
- The president's constitutional, ceremonial, and community duties, as described on its website.
- A primer by “The Straits Times” on the president’s role and powers.
- An explainer on Singapore’s elected presidency by CAPE.
- Resources and readings compiled by academia.sg, including “Why Singapore’s next elected President should be one of its last”.
- The Menon Commission Report.
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Max Oh on Unsplash.

Constitution? Ceremonial? Community?, PE2023’s young voters (with Liang Weiting)
Singaporeans go to the polls on September 1, 2023 to elect our new president. We choose from three candidates: former senior minister and deputy prime minister Tharman Shanmugaratnam, former chief investment officer of sovereign wealth fund GIC Ng Kok Song, and former CEO of NTUC Income Tan Kin Lian.
An estimated 300,000 to 400,000 Singaporean youth, or about 15 per cent of the electorate, will be voting in the presidential election for the first time. In the lead up to Polling Day, in this mini-series, we speak to three first-time voters - all of whom are students - about their thoughts on the presidential candidates, the institution of the presidency, as well as the issues and considerations they are prioritising.
Today, in the second episode, we have 22-year-old Liang Weiting, a final-year student in the Nanyang Technological University. This was recorded on August 22, 2023.
Listen to the full mini-series:
- Much ado about “independence”, PE2023’s young voters (with Rosamund Lim)
- Constitution? Ceremonial? Community?, PE2023’s young voters (with Liang Weiting)
- A “GE2020 Jamus Lim debate moment”?, PE2023’s young voters (with Aamir Bana)
- Singapore’s presidential… Group job interview? (PE2023)
- Veteran journalist Bertha Henson on PE2023, the PEC and CPA, and the office of the elected presidency
Resources for information about presidency:
- The president's constitutional, ceremonial, and community duties, as described on its website.
- A primer by “The Straits Times” on the president’s role and powers.
- An explainer on Singapore’s elected presidency by CAPE.
- Resources and readings compiled by academia.sg, including “Why Singapore’s next elected President should be one of its last”.
- The Menon Commission Report.
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Max Oh on Unsplash.

Much ado about “independence”, PE2023’s young voters (with Rosamund Lim)
Singaporeans go to the polls on September 1, 2023 to elect our new president. We choose from three candidates: former senior minister and deputy prime minister Tharman Shanmugaratnam, former chief investment officer of sovereign wealth fund GIC Ng Kok Song, and former CEO of NTUC Income Tan Kin Lian.
An estimated 300,000 to 400,000 Singaporean youth, or about 15 per cent of the electorate, will be voting in the presidential election for the first time. In the lead up to Polling Day, in this mini-series, we speak to three first-time voters - all of whom are students - about their thoughts on the presidential candidates, the institution of the presidency, as well as the issues and considerations they are prioritising.
Today, in the first episode, we have 29-year-old Rosamund Lim, a postgraduate student in the Singapore Management University. This was recorded on August 21, 2023.
Listen to the full mini-series:
- Much ado about “independence”, PE2023’s young voters (with Rosamund Lim)
- Constitution? Ceremonial? Community?, PE2023’s young voters (with Liang Weiting)
- A “GE2020 Jamus Lim debate moment”?, PE2023’s young voters (with Aamir Bana)
- Singapore’s presidential… Group job interview? (PE2023)
- Veteran journalist Bertha Henson on PE2023, the PEC and CPA, and the office of the elected presidency
Resources for information about presidency:
- The president's constitutional, ceremonial, and community duties, as described on its website.
- A primer by “The Straits Times” on the president’s role and powers.
- An explainer on Singapore’s elected presidency by CAPE.
- Resources and readings compiled by academia.sg, including “Why Singapore’s next elected President should be one of its last”.
- The Menon Commission Report.
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Max Oh on Unsplash.

The Book Club: "Of Boys and Men: Why the modern male is struggling, why it matters, and what to do about it" (Richard V. Reeves)
We're trying something new today, and it's something we've wanted to do for some time. Together with a new co-host, Estella Ho, we've picked a book of interest to discuss and explore. For this episode, the book we've chosen is titled "Of Boys and Men: Why the Modern Male Is Struggling, Why It Matters, and What to Do about It" by US journalist and scholar Richard V. Reeves. Estella and I first explain why and how we chose the book, share what we liked and didn't enjoy, and draw some Singaporean connections and personal reflections.
Resources referenced in the episode:
- "The men - and boys - are not alright" (The New York Times)
- "Living alone a risk factor for social isolation, especially for men: NUS study" (The Straits Times)

Politically speaking: MP’s legislative assistants and parliamentary preparations (with MP Louis Ng)
Singapore’s members of parliament receive an allowance to engage legislative assistants to help them with their parliamentary questions and speeches. Different members adopt different strategies and use the allowance differently. Some have larger teams who split the allowance, and in other instances volunteers may also be involved. Across two episodes, we learn more about the roles, responsibilities, and motivations of legislative assistants, the process behind drafting and re-drafting parliamentary questions and speeches, as well as how parliamentarians and their teams integrate feedback from walkabouts.
Today, in this first part, we hear from Louis Ng Kok Kwang, a member of the governing People's Action Party. He was previously on this podcast, highlighting his advocacy for social work and social workers in parliament.
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by VENUS MAJOR on Unsplash.

Leading a young direct-service charity as a young leader (Glyph Community's Lim Si Hui)
On this podcast, we've moved away from direct features of charities and social service agencies, not only because there are so many with interesting stories, but also because a greater focus on systemic trends and structural solutions - involving multiple parties - feels more productive. Nevertheless, the story of Glyph Community (https://www.glyphcommunity.com/) and one of its founders, Lim Si Hui, was very compelling.
Glyph is a charity offering non-academic enrichment programmes to disadvantaged children, and 26-year-old Si Hui herself dropped out of university to work at and manage Glyph full-time. Given her young age, leading a direct-service charity, I was interested in how she managed staff and volunteers, challenges she's faced, and how she navigated the broader social work and social service space in Singapore as a young leader.
This episode is part of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Alaric Sim on Unsplash.

The future of… Asian philanthropy (II - “Strategies for a better future”)
Today, we’ll pick up from where we left off previously, focused on the “Future of Asian Philanthropy” reports published by the Asia Philanthropy Circle (APC). We focus on the second report, “Strategies for a Better Future”, in this episode, and we’ll also link our last episode covering the first report. You’ll again hear from Bradley Wo - previously Knowledge Resources Manager at the Asia Philanthropy Circle, or the APC - and APC’s COO, Stacey Choe.
Read the full “Future of Asian Philanthropy” reports. The first is titled “Scenarios for Asia in 2050”, and the second “Strategies for a Better Future”.
This episode is part of "The Future of..." series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Kelvin Zyteng on Unsplash.

The future of… Asian philanthropy (I - “Scenarios for Asia in 2050”)
Did you know that Asia is home to more billionaires than any other continent in the world? Wealth Report predicts that the region will see its fastest growth in ultra-high net-worth individuals between 2022 and 2026. The Asia Philanthropy Circle (APC) recently released two reports focused on the Future of Asian Philanthropy. The first is titled “Scenarios for Asia in 2050”, and the second “Strategies for a Better Future”. “Scenarios for Asia in 2050” lays out a set of four imagined scenarios for an Asian society in the future, while the second report, “Strategies for a Better Future”, identifies strategies and recommendations for philanthropy today to shape how society will develop.
Today, we have invited two guests to tell us more about these reports. Bradley Wo and Stacey Choe will share more about the reports and how they have been using them to generate conversations towards crucial partnerships in achieving a better future. Today, we’ll focus on the first report.
Bradley was previously APC’s Knowledge Resources Manager. In addition to this report, he also worked on APC's book, “The Philanthropist’s Guide to Giving”, and other publications on cross-border giving. He previously studied Chinese high-net worth philanthropy at Peking University and is currently at New York University for his MBA. Stacey is APC’s COO. She served as the Membership Services Director at the Asian Venture Philanthropy Network for four years before her last role as Director of Policy Engagement. In her earlier life before the social sector, she specialised in marketing communications and market entry in corporate and government roles, and also worked in China for three years.
This episode is part of "The Future of..." series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Matt LaVasseur on Unsplash.

“Beyond Fairness”: AWARE's advocacy for anti-discrimination in the workplace
Centred on the Singapore government's plan to enact new legislation to prohibit workplace discrimination, the Association of Women for Action and Research, or AWARE, published a position paper with recommendations to address gaps in coverage and implementation related to the Tripartite Guidelines on Fair Employment Practices. Today, we speak with two people who were part of the team behind the position paper, Apoorva Shukla and Daryl Yang, asking them about AWARE’s advocacy for anti-discrimination in the workplace, thoughts about the Tripartite Committee’s proposals, and various forms of workplace discrimination.
Apoorva is an Executive at AWARE's Workplace Harassment and Discrimination Advisory, or the WHDA, where she supports victim-survivors of workplace harassment and discrimination, and advocates for workers' rights in Singapore. A lawyer and activist, Daryl recently returned to Singapore after completing his Masters in Law on a Fulbright Scholarship at UC Berkeley, where he wrote his thesis on the evolution of Singapore’s approach to workplace discrimination.
Relatedly, in our last episode, we spoke to Max Soh from the Disabled People’s Association on related topics for people with disabilities, which you should check out if you’ve not already done so.
Here’s a link to AWARE’s position paper. If you have faced discrimination or harassment at your workplace, contact WHDA at 6777 0318 from Monday to Friday, 10am to 6pm, or email them at whda@aware.org.sg. Follow AWARE on social media: @awaresingapore on Instagram, @awarenews on Twitter, and AWARE Singapore on Facebook and LinkedIn.
Here are some additional references: (a) A "Chicago Law Review" article; and (b) Consent as core to mediation.

Representation, not just conversation and consultation: DPA’s recommendations for Singapore’s workplace anti-discrimination law for people with disabilities
Prime Minister Lee Hsien Loong announced in 2021 that the government would enshrine into law the current workplace anti-discrimination guidelines. Since then, the Tripartite Committee on Workplace Fairness, comprising the Ministry of Manpower, National Trades Union Congress, and the Singapore National Employers Federation, has been reviewing the current guidelines. The Tripartite Committee then released a report with 20 recommendations of what the anti-discrimination law should contain. The main recommendation was that the law should prohibit workplace discrimination in respect of (i) age, (ii) nationality, (iii) sex, marital status, pregnancy status, caregiving responsibilities, (iv) race, religion, language, as well as (v) disability and mental health conditions.
After the report’s release, several organisations released their responses to the report with their own recommendations. Today, we speak to a representative from one of these organisations, Max Soh, who is the Research and Policy Manager for the Disabled People’s Association or DPA, Singapore’s only cross-disability non-profit organisation. Max joined DPA in 2021 and manages the organisation’s various research and policy related initiatives. In addition to being disabled himself (visually impaired since birth), he brings experience with disability and disability advocacy through his prior involvements with disability organisations especially internationally. In this episode, we talk about the work of DPA and what DPA feels should be included in the anti-discrimination law for people with disabilities.
You can read DPA’s response. A transcript of today’s episode is also available on our website.

"Tak Boleh Tahan": Encouraging ordinary Singaporeans to speak up
GST hikes, inflation, and high HDB resale prices. Wherever you go in Singapore, you can’t miss the hottest topic nowadays: the rising cost of living. If you tak boleh tahan, that’s understandable. But what can Singaporeans do about it? Today, we’re joined by three organisers, Kokila from Workers Make Possible and the Transformative Justice Collective, Kumarr from Workers Make Possible, and Adi from Workers Make Possible and NTU Financial Aid Friends, to talk about how Singaporeans can make their voices heard on these issues.
The trio are part of Manifestival, a joint effort by various civil society organisations and independent media platforms to encourage democratic, public discussion on important issues that matter to all of us in Singapore. We ask them about how Manifestival came about, the three townhall series that Manifestival has organised in the past months, and their takeaways from having ordinary Singaporeans share their honest thoughts in such public spaces.
Here's the link to the Labour Day event.
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Nicholas Chester-Adams on Unsplash.

A 2023 preview: "The Future of…" mini-series
With Samantha Lee, we preview the 2023 episodes for our "The Future of…" mini-series, where we chat big ideas with Singaporeans engaged in social initiatives in Asia and beyond. These are the episodes we referenced today:
- The future of… Water and water scarcity (with Wateroam’s Lim Chong Tee)
- The future of… Marrying purpose and profit (with StoneSoup Partner’s Samantha Lee)
- The future of… Eye-care and eye-health (with Eyeviser’s Chen Weiwen)
- The future of… Finance and leaving nobody behind (with Givfunds’ and Masref’s Edward Yee)
This episode is part of "The Future of..." series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Rayson Tan on Unsplash.

A 2023 preview: The "Civic Engagement and Action" mini-series
With Isaac James Neo, we preview the 2023 episodes for our "Civic Engagement and Action" mini-series, where we have conversations about expanding communities and spaces for sustained civic engagement and political participation. These are the episodes we referenced today:
- What’s next for youth climate change activism and action in Singapore?
- The potential and challenges of social media civic discussions in Singapore (with assistant professor Walid Jumblatt Bin Abdullah)
- Role-playing as a Singaporean civil servant in “What’s the Matter, Mr. Monster?” (with director Roshan Singh Sambhi)
- Sustaining migrant worker advocacy and volunteer involvement in Singapore (with HealthServe executive director Michael Cheah)
- Let’s talk about “Jom”: Singapore’s new digital magazine
And here is the article Isaac wrote for "Jom" (subscription needed): "Pragmatic resistance: adaptation or co-option?"
This episode is part of the "Civic Engagement and Action" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Gregoire Jeanneau on Unsplash.

Do ethnic integration policies also improve socio-economic integration? A study of residential segregation in Singapore
With assistant professor Tan Shin Bin (Lee Kuan Yew School of Public Policy, National University of Singapore), we explore her latest journal article centred on Singapore's Ethnic Integration Policy (EIP) as an ethnic desegregation policy. She shares about ethnic and socio-economic segregation as they relate to the EIP, their inverse relationship for majority public housing subzones, and future areas for study. We also chat briefly about research data and methodology at the end.
You can read the journal article (paywalled): Do ethnic integration policies also improve socio-economic integration? A study of residential segregation in Singapore.
This episode is part of the "Making Research Sense" series of the podcast's sixth season (https://socialservice.sg/podcast/). The feature photo is by Shermin Ng on Unsplash.

The future of community work and community development
Throughout the past three episodes, we’ve talked about community work and community development in the present. Today, we’ve gathered three guests - Ng Bee Leng (Director, Community Development), Chuah Xing Jun (Research Assistant), and Emeritus Professor Satvinder Singh (Research Consultant) - in a more open-ended conversation about the future. In particular, we zoom into measurement. That is, how do we know if we’re making progress? And how do we measure the effectiveness of our community-building efforts? We hear specifically about the TCI or the Thriving Community Index, which we previewed in the last episode.
This episode is part of “The Community” mini-series, co-produced with AMKFSC Community Services. Learn more about AMKFSC's community-driven initiatives and play a part in building thriving communities: https://bit.ly/amkfsc-tcf.

“Collecting stories, discovering places, and connecting people”: Participatory research, practice research, and Photovoice
There is broad consensus that research, evaluation, and evidence-based practice are important. However, to what extent are they compatible with community work and community development, especially when data and knowledge are extracted from participants? Today, we explore both participatory research and practice research with Ng Bee Leng (Director, Community Development) and Woo Pei Yi (Senior Assistant Director, Community Development), specifically through the use of Photovoice. We learn about the methodology, findings, and future plans.
This episode is part of “The Community” mini-series, co-produced with AMKFSC Community Services. Learn more about AMKFSC's community-driven initiatives and play a part in building thriving communities: https://bit.ly/amkfsc-tcf.

Community development in social work practice
What do community work and community development look like in practice? More specifically, what do they look like in social work practice? In this episode, I’ll first chat with Palvindran S/O Jayram (Manager, Community Hubs), who worked as a social worker before moving to community work. Next, Jermaine speaks with a resident, Lydia Susiyanti (Resident and Community Activator, 643 Community Hub), who first started as a community volunteer. A big theme you’ll hear from both conversations is that role demarcation and definitions, often framed through the lens of traditional social work practice, are not always clear or helpful. In fact, they could even stigmatise.
With Palvindran and Lydia, we also talk about community development’s challenges and their plans for the future.
This episode is part of “The Community” mini-series, co-produced with AMKFSC Community Services. Learn more about AMKFSC's community-driven initiatives and play a part in building thriving communities: https://bit.ly/amkfsc-tcf.

What makes a community?
Before exploring the details of community work and community development, we ought to understand: What makes a community? More fundamentally, what is a community? Or the community? With Ng Bee Leng (Director, Community Development) and Muhammad Fazeli (Resident and Community Activator, 643 Community Hub), we learn how they describe the community, the Asset-Based Community Development approach, and an overview of AMKFSC’s community-driven initiatives.
This episode is part of “The Community” mini-series, co-produced with AMKFSC Community Services. Learn more about AMKFSC's community-driven initiatives and play a part in building thriving communities: https://bit.ly/amkfsc-tcf.

The community: Community development in Singapore
In this teaser episode, we introduce our four-episode mini-series titled “The Community”, co-produced with AMKFSC Community Services, focused on community work and community development in Singapore. We also meet our mini-series co-host, Jermaine Boh, and describe the content you can expect.
This episode is part of “The Community” mini-series, co-produced with AMKFSC Community Services. Learn more about AMKFSC's community-driven initiatives and play a part in building thriving communities: https://bit.ly/amkfsc-tcf.

Singaporean youth civic and community engagement and political participation under COVID-19 lockdown and during GE2020
On this podcast, I’ve traditionally featured the research and social work and projects of others. I make a small exception today, because I want to share about two recent research journal articles I’ve published, which, I think, in an interesting fashion, draws from earlier episodes I produced for past seasons of this socialservice.sg podcast. I’ve divided this episode into three parts.
In the first part, I explore the first paper, titled: “Youth civic and community engagement under Singapore’s COVID-19 lockdown: Motivations, online mobilisation, action, and future directions”. This paper draws directly from socialservice.sg’s first season, “COVID-19 Community Chronicles”. After Singapore announced the first circuit-breaker, from April 9 to June 24, 2020, we had guests running community initiatives, some of whom talked about structural or systemic issues.
In the second part, I feature the second paper. It’s titled, “‘Democracy and active citizenship are not just about the elections’: Youth civic and political participation during and beyond Singapore’s nine-day pandemic election (GE2020)”. “The Nine Days”, was socialservice.sg’s second season, and the season was titled as such because that was the length of the general election campaign period. From June 30 to July 11, 2020, we solicited youth views on election issues and candidates and their thoughts on the election.
And in the third and final part of this episode, very briefly, I summarise the key findings and reflect on the potential of podcasts – in Singapore and beyond – to bridging research, practice, education, and policy. Parts of this episode were adapted largely from a June 2022 seminar I delivered, as part of the AcademiaSG Junior Scholar Seminar.
This episode is part of the "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/).

Let’s talk about “Jom”: Singapore’s new digital magazine
"Jom" (Malay for "let's"; jom.media) is Singapore's new weekly digital magazine covering the arts, culture, politics, business, technology, and more in the country. With co-founders Sudhir Thomas Vadaketh, Charmaine Poh, and Tsen-Waye Tay, we ask them about how they got started, their plans to cover civic issues that are somewhat controversial or contested in society, and navigating long-term journalistic integrity and financial sustainability.
This episode is part of the "Civic Engagement and Action" series of the podcast's fifth season (https://socialservice.sg/podcast/).

"Seeking Shelter: Homeless during the COVID-19 pandemic in Singapore"
"Seeking Shelter: Homeless during the COVID-19 pandemic in Singapore" is the country's second nationwide street count of its unhoused and homeless, conducted in 2021. With its authors Dr. Ng Kok Hoe and Jeyda Simren Sekhon Atac, we begin by reviewing the first street count and report in 2019. Thereafter, we dive deeper into their most recent report, to understand the state of homelessness during COVID-19, explore the role of social policy, and discuss volunteer engagement and ethical priorities.
Dr. Ng is Senior Research Fellow and Head of the Social Inclusion Project and Case Study Unit at the Lee Kuan Yew School of Public Policy (LKYSPP), National University of Singapore. He previously shared about his other research projects and the Minimum Income Standard study on this podcast. Simren is a Research Assistant in the Social Inclusion Project at LKYSPP.
This episode is part of "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/).

The future of... Finance and leaving nobody behind (with Givfunds’ and Masref’s Edward Yee)
With Edward Yee of Givfunds (https://www.givfunds.org/), a non-profit which lends low-cost funds at scale to South Asian social enterprises, and Masref (https://www.masref.ch/), a Swiss fintech which seeks to increase the accessibility of safe and secure saving accounts, we chat about his three big ideas on finance and leaving nobody behind. First, the removal of persistent biases; second, the reduction of servicing costs; and third, the incentives for impact in the financial sector.
This episode is part of "The Future of..." series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Sustaining migrant worker advocacy and volunteer involvement in Singapore (with HealthServe executive director Michael Cheah)
Since the start of the COVID-19 pandemic in Singapore, the living conditions and well-being of migrant workers have received increased attention. At the same time, and consequently too, during the country’s first circuit-breaker in 2020, there was an intense flurry of volunteerism and donations among concerned Singaporeans. However, since then, over the past two years, public attention on both migrant workers and voluntary contributions has waxed and waned. With Michael Cheah, executive director of HealthServe, we discuss these phenomena and explore future advocacy and strategies.
This episode is part of the "Civic Engagement and Action" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

The “Social Work Made Accessible” podcast
With producers of the Singapore-based “Social Work Made Accessible” podcast, Dominic Soh, Rachel Koh, and Cheong Ming Fang (https://www.instagram.com/swmadeaccessible/), we chat about how they got started, the different social work episodes and conversations they’ve had, and how they are planning for the future.
This episode is part of the "The Work of Social Work" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

The future of... Eye-care and eye-health (with Eyeviser's Chen Weiwen)
With Chen Weiwen, the founder of Eyeviser (https://eyeviser.com/), which offers 360-degree eye-care to companies and the public*, we chat about the three big ideas on the future of eye-care and eye-health. First, the shift from treatment to prevention. Second, the role of tech-powered prescription checks. And third, the personalisation of eye-care.
(*This is corrected from an earlier version of the preamble.)
This episode is part of "The Future of..." series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Save.Me: Singapore’s first national survey on suicide (with Prof. Rosie Ching)
As part of Save.Me (https://www.screeningstatistics.com/saveme/), Prof. Rosie Ching and her students interviewed almost 3,000 folks in Singapore for the country’s first national survey on sucide. We ask her about the suicide stigma index, the key findings, as well as relevant policy and practice directions.
This episode is part of "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

“Pragmatic resistance as counter-conduct: Civil society advocacy in Singapore” (with political and security risk analyst Isaac Neo)
Today, as part of our “Civic Engagement and Action” mini-series, where we speak to folks about expanding communities and spaces for sustained civic engagement and political participation, I am joined by our co-host, Isaac Neo, a political and security risk analyst. We chat briefly about his GE2020 newsletter and his involvement in a number of other Singaporean initiatives and organisations before diving into his thesis, titled “Pragmatic resistance as counter-conduct: Civil society advocacy in Singapore”. He details how actors in the environmental and migrant worker sectors use non-confrontational and technocratic methods and shift between cooperation and contestation vis-à-vis the state.
Past episodes referenced in this episode include:
- #GE2020 Raising socio-political literacy and civic engagement in Singapore (CAPE’s Huang Runchen and Joel Yew)
- Intersectional climate justice, climate change and its unequal effects, and aspirations for a low-carbon Singapore
- The history of the making of youth – and the history of the present – in youth-conscious, youth-centred Singapore: PhD candidate Edgar Liao
This episode is part of the "Civic Engagement and Action" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

The future of… Marrying purpose and profit (with StoneSoup Partner’s Samantha Lee)
Today, as part of our “The Future Of…” mini-series, where we chat about big ideas with Singaporeans engaged in social initiatives in Asia and beyond, I am joined by our co-host, Samantha Lee. Samantha is the founder of StoneSoup Partners, an early-stage fund that invests in companies that do well by doing good in emerging markets in Africa and South East Asia. She shares her big ideas about the future of building truly scalable companies to solve the world’s biggest problems, through a marriage of purpose and profit.
This episode is part of "The Future of..." series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

"It's amazing how this project has unknowingly reunited our family in powerful ways": The HappyUrns initiative
“What is something that brought you joy today?” That’s the question one is encouraged to contemplate as one explores the website of HappyUrns (https://happyurns.org/), an initiative to help different groups of Singaporeans engage meaningfully with death and end-of-life topics with their loved ones. With team members Amanda Swee and Adya Sadanand, we have a thoughtful conversation about their three projects - "Residents' Urns", the "Celebration Kit"; and the "Life in a Year Book" - and for each project you’ll hear powerful stories and reflections of their design experiences and interpersonal interactions. This episode is a great complement to an earlier episode with representatives of “Both Sides, Now”, who work to normalise end-of-life conversations through artistic projects and public engagement.
HappyUrns is currently running a competition titled, "Reinterpreting the Urn: A Symbol of Celebration" (https://happyurns.org/a-happy-urns-competition/). Singaporeans of all ages and backgrounds are welcomed to create a design to give "new and personal meaning to the urn and transform it into a symbol that represents celebration and appreciation of life.”
This episode is part of "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

"The hunger report, part two": COVID-19's impact on food-insecure Singaporean households
Last year, the Lien Centre for Social Innovation published Singapore’s first nationally representative food insecurity study, finding that about 10 per cent of Singaporean households experienced food insecurity at least once in the last 12 months. This year, the centre's updated, second part of "The Hunger Report" explored two related questions. First, what is the impact of the COVID-19 pandemic on food insecurity in Singapore? And second, how can the unique needs of food-insecure families be met? We take a deeper dive into the report with members of the report team, Dr. Dalvin Sidhu, Dr. Tania Nagpaul, and Ms. Ng Weng Lin.
This episode is part of "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

COVID-19's effect on children's outdoor play and associations with family income (with Dr. Jonathan Huang)
Using two child cohorts, Dr. Jonathan Huang and his team at the Singapore Institute for Clinical Sciences at the Agency for Science, Technology and Research sought to understand - in a journal article - the lifestyle changes experienced by Singaporean children after the country's circuit-breaker as well as the potential long-term outcomes. In our conversation, we learn more about the research findings and methodology, future directions, and the potential practice and policy implications.
This episode is part of "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Role-playing as a Singaporean civil servant in “What’s the Matter, Mr. Monster?” (with director Roshan Singh Sambhi)
Inspired by the short story “SIN” in Singaporean writer Ng Yi-Sheng's collection “Lion City” (https://epigrambookshop.sg/products/lion-city), “What’s the Matter, Mr. Monster” (https://www.ministryofmonsters.sg/) is a dialogue-driven game where one role-plays as a civil servant settling complaints of otherworldly creatures settling into Singapore. With director Roshan Singh Sambhi, we dive into its genesis at Sing Lit Station's Sing Lit Blk Party, features of the game, and its potential for community and civic engagement.
This episode is part of the "Civic Engagement and Action" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

The future of... Water and water scarcity (with Wateroam’s Lim Chong Tee)
Social enterprise Wateroam (https://www.wateroam.com) has been working to build a world without prolonged thirst, and today with one of its co-founders Lim Chong Tee we want to push the conversation a little further, by challenging him to share his big ideas about the future of water and water scarcity. After that, we talk about Wateroam’s plans in the next five years, and then the next 50 years, before rounding up with his personal development and his thoughts on the socio-political situation in Myanmar in relation to the work of the growing social enterprise.
This episode is part of "The Future of..." series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

“Grief doesn't have an expiry date”: Normalising conversations around the end of life, death, and dying with dignity (Both Sides, Now’s “Kata-Kata Kita”)
Since 2013, "Both Sides, Now" (https://www.bothsidesnow.sg/) has sought to normalise end-of-life conversations, by creating artistic projects and engaging Singaporeans at public locations such as hospitals, town centres, senior homes, and HDB void decks. Last year, in 2021, the project researched and engaged the Malay-Muslim community, culminating in the "Kata-Kata Kita" variety show (https://www.bothsidesnow.sg/programme).
And behind this endeavour was a multi-disciplinary team of creatives and researchers, four of whom are with us today. With artistic director Kok Heng Leun, lead artist Adib Kosnan, creative producer Ngiam Su-Lin, and research team member Siti Hazirah Bte Mohamad, we chat about the genesis of "Both Sides, Now", the experience of staging the "Kata-Kata Kita" variety show, and the project's upcoming public engagement programme in Bedok this year.
This episode is part of the "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Sitting by the fire.place: Positioning an AI therapist chatbot in a broader constellation of mental health and wellness support
With Norvin Chan, founder of the AI therapist chatbot fire.place (https://fire.place/) where folks can vent their feelings, we learn about how users can interact with the chatbot, tech development process, and how his growing-up experience has informed his work. We conclude with a discussion of positioning fire.place in a broader constellation of mental health and wellness support, from professional help to community initiatives.
This episode is part of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

The potential and challenges of social media civic discussions in Singapore (with assistant professor Walid Jumblatt Bin Abdullah)
Today, we have assistant professor Walid Jumblatt Bin Abdullah from the School of Social Sciences in Nanyang Technological University, whose research focuses on religion and politics with a special focus on Singapore and Malaysia. On his Instagram page (https://www.instagram.com/walidj.abdullah), he hosts “Teh Tarik With Walid” (TTWW), a series of live chats with prominent socio-political figures about their work and current affairs. In this episode, we ask him about his motivations for starting this series as well as the prospects of such a format in furthering civic engagement on social media.
This episode is part of the "Civic Engagement and Action" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

“Beneath the rug”: Documenting the lived experiences of the poor/marginalised/disadvantaged through Singaporean social service perspectives (with editor Lewin Low)
"Beneath the Rug" (https://www.solvenplus.one/btr) is a Singaporean book compilation of 30 stories, written by 30 different individuals in the social service sector. Their honest sharing on the poor/marginalised/disadvantaged in Singapore was surprising, and in this episode with editor Lewin Low we discuss the project’s journey, the writers, and the plans of his social enterprise Solve n+1 (https://www.solvenplus.one/).
(Disclosure: I received a free digital copy of the book from the editors.)
This episode is part of the "The Work of Social Work" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

"Scaled, citizen-led, and publicness": Improving qualitative research through citizen social science in Singapore and beyond (with Amirah Amirrudin, Dr. Nicholas Harrigan, and Dr. Ijlal Naqvi)
In November last year, the publication titled "Scaled, citizen-led, and public qualitative research: A framework for citizen social science" explored improvements to qualitative research and suggested methods for the conduct of citizen social science. Drawing from two cases - one involving state and civil society organisations and public policy students, and another centred on low-waged migrant workers and the system processing their salary and injury disputes - we dive into the open-access publication with its three author-researchers.
This episode is part of the "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Learning to listen: “Low-income communities” (A Good Space)
Co-operative A Good Space, a good friend to this podcast, ran two Listening Living Labs and produced two corresponding Listening Reports to document the experiences and insights of migrant worker communities and low-income communities in Singapore. With representative Nurulhuda Hassan today, we focus on low-income communities, focused on the three issues and recommendations revolving around lower-wage gig workers, customised digital guidance, as well as interim assistance.
- Listen to the preview;
- The episode on migrant worker communities; and
- On low-income communities (this episode).
This episode is part of the "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Learning to listen: “Migrant worker communities” (A Good Space)
Co-operative A Good Space, a good friend to this podcast, ran two Listening Living Labs and produced two corresponding Listening Reports to document the experiences and insights of migrant worker communities and low-income communities in Singapore. With representative Vandhana Jeyaram today, we focus on migrant worker communities, focused on the four issues and recommendations on high recruitment debt, barriers of access to healthcare, struggles with dormitory experience, as well as social exclusion of migrant voices.
- Listen to the preview;
- The episode on migrant worker communities (this episode); and
- On low-income communities.
This episode is part of the "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Learning to listen: The Listening Living Labs and Listening Reports (A Good Space)
Co-operative A Good Space, a good friend to this podcast, ran two Listening Living Labs and produced two corresponding Listening Reports to document the experiences and insights of migrant worker communities and low-income communities in Singapore. Even though the issues and insights are not necessarily new, representatives Nurulhuda Hassan and Vandhana Jeyaram provide a preview in this first episode. In the next two episodes, we take deeper dives into each report.
- Listen to the preview (this episode);
- The episode on migrant worker communities; and
- On low-income communities.
This episode is part of the "Making Research Sense" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

Advocating for social work and social workers in parliament (with MP Louis Ng)
Member of parliament Louis Ng has been a leading legislative voice on the work and welfare of the Singaporean social worker. We touch on four themes in this episode - pay and compensation, burnout and retention, case management and caseload ratio, as well as community work - before sharing his ongoing public consultation for social workers.
This episode is part of the "The Work of Social Work" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

What’s next for youth climate change activism and action in Singapore?
Two years ago, SG Climate Rally made headlines in September 2019 and created momentum for a range of activities and initiatives. Two years later in 2021, climate change activists in Singapore were frustrated by the lack of systemic or structural progress at COP26, or the 26th United Nations Climate Change conference. The frustration is perhaps compounded by persistent apathy or lethargy among Singaporeans too. As such, is there a feeling of pessimism or even hopelessness, that institutional changes will be perpetually inadequate in terms of scale and timeliness?
With Woo Qiyun, a climate risk consultant and who does sustainability communications on Instagram @theweirdandwild, and Samantha Thian, founder of the marine conservation social enterprise Seastainable, a sustainability manager, and now currently running Stridy, a non-profit litter collection app, we ask them about what they are hearing from their communities of activists and advocates. They also share what they hear or sense from those who are not engaged in climate change activism or unbothered by the climate crisis.
Past episodes and posts of relevance:
- Intersectional climate justice, climate change and its unequal effects, and aspirations for a low-carbon Singapore
- Contested framings of climate change and climate governance in Singapore: PhD student Belicia Teo
- Matthew Schneider-Mayerson and Michele Chong’s “Eating Chilli Crab in the Anthropocene: Environmental Perspectives on Life in Singapore” (Book Club, April 2021)
This episode is part of the "Civic Engagement and Action" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

So you want to be a social worker?
The work and welfare of the Singaporean social worker are scrutinised every now and then, most recently when member of parliament Carrie Tan raised the question on who is allowed to be a social worker. Episodes like this do help increase public awareness, but such discourse should instead be sustained with greater consistency. In introducing the new "The Work of Social Work" podcast mini-series, as a small starting space, future episodes will be devoted to parliamentary questions and policy proposals raised in parliament, community-building, and practice research.
A transcript is also available.
This episode is part of the "The Work of Social Work" series of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.

COVID-19, over 716 days later: Confronting Singapore’s long-term, pandemic-linked social challenges
So much ink has been spilled on Singapore’s healthcare and public health response to the ongoing pandemic. Yet, there will be an end to COVID-19, and the start of 2022 feels like a good time to shift some of the public focus to our country’s long-term, pandemic-linked social challenges. In this short episode, I summarise the most urgent and obvious problems - migrant, healthcare, and economically disadvantaged essential workers - before detailing four challenges which have received less attention: First, the harm to children, adolescents, and youths; second, compounded socio-economic inequality; third, social isolation; and fourth, ambiguous loss and unresolved grief.
A transcript is also available.
This episode is part of the podcast's fifth season (https://socialservice.sg/podcast/). The feature photo is by Ng Shi Wen.