Retail Podcast
By The Retail Podcast
Our Retail Podcast podcast brings you the latest retail trends, emerging technologies, and best practices in customer experience, e-commerce, and omni-channel retailing. Our team of industry insiders and experts will provide you with in-depth analysis, practical tips, and innovative strategies that
Retail PodcastOct 10, 2023
Lighting, the secrets, the layers and the ROI. (Short Version)
In this enlightening episode, we delve into the transformative power of retail lighting with Stefan Ståhl VP of Lighting & Kristian Renström Head of Lighting at ITAB, a leader in creating innovative store environments.
Discover how strategic lighting not only enhances the customer experience but also boosts sales significantly.
- ITAB Official Website: www.itab.com
- ITAB Lighting Solutions:
- https://itab.com/products-and-services/products/retail-lighting
- ITAB Contact Page: www.itab.com/contact-us
Retail spaces hold a secret: the strategic use of light. It's a subtle yet powerful tool that retailers wield to shape shopping experiences and influence consumer behaviour. But is it an artful enhancement or a manipulative ploy?
Consider accent lighting: it can spotlight products, creating an illusion of importance and manipulating our desire to purchase. Warm tones invite comfort, while cooler tones spur efficiency. It's psychological, a nudge towards spending.
Energy efficiency becomes a moral question. Lighting, a significant energy consumer, has cost and environmental implications. Retailers are at a crossroads: continue traditional practices or adopt sustainable, cost-saving technologies?
Lighting as art is another facet. It draws attention, creates ambience, and can even turn a store visit into a sensory experience. Yet, it raises questions about authenticity. Are consumers experiencing a product's true appeal, or is it a light-crafted façade? #RetailLightinh #SalesBoost #LightingStrategy #LEDInnovation #RetailDesign #SustainableRetail #CustomerExperience #EnergyEfficiency #RetailTechnology #EcoFriendlyBusiness
Lighting, the secrets, the layers and the ROI. (Deep Dive)
In this enlightening episode, we delve into the transformative power of retail lighting with Stefan Ståhl VP of Lighting & Kristian Renström Head of Lighting at ITAB, a leader in creating innovative store environments.
Discover how strategic lighting not only enhances the customer experience but also boosts sales significantly.
Links to ITAB:
- ITAB Official Website: www.itab.com
- ITAB Lighting Solutions:
- https://itab.com/products-and-services/products/retail-lighting
- ITAB Contact Page: www.itab.com/contact-us
Retail spaces hold a secret: the strategic use of light. It's a subtle yet powerful tool that retailers wield to shape shopping experiences and influence consumer behaviour. But is it an artful enhancement or a manipulative ploy?
Consider accent lighting: it can spotlight products, creating an illusion of importance and manipulating our desire to purchase. Warm tones invite comfort, while cooler tones spur efficiency. It's psychological, a nudge towards spending.
Energy efficiency becomes a moral question. Lighting, a significant energy consumer, has cost and environmental implications. Retailers are at a crossroads: continue traditional practices or adopt sustainable, cost-saving technologies?
Lighting as art is another facet. It draws attention, creates ambience, and can even turn a store visit into a sensory experience. Yet, it raises questions about authenticity. Are consumers experiencing a product's true appeal, or is it a light-crafted façade? #RetailLightinh #SalesBoost #LightingStrategy #LEDInnovation #RetailDesign #SustainableRetail #CustomerExperience #EnergyEfficiency #RetailTechnology #EcoFriendlyBusiness
Part 2 $100 Billion Shrinkage Challenge: Transformation Through Retail Innovation
In this compelling episode, we speak with ITAB's leading figures, Leandro Blanc and Chris Bright, about the future of retail. From customer guidance to high-value item protection and breakthroughs in self-checkout fraud prevention, they share invaluable insights into ITAB's mission to redefine the retail landscape. Join us as we explore the balance between customer experience and loss prevention, setting the stage for the next era in retail.
How To Transform Supply Chains for a Resilient Future
In a rapidly evolving business landscape, supply chains are facing unprecedented challenges. The transformation is not only driven by technological advancements but also by the need to adapt to shifting global dynamics. In this article, we'll discuss the critical factors that are shaping the future of supply chains and how organizations can thrive in this new era.
Adapting to Skill Shifts: As Doug Stephens, the Retail Prophet, emphasizes, the retail industry is witnessing a significant shift in workforce requirements. The skills needed today are vastly different from those of the past. With the integration of technologies like augmented reality and collaborative robotics in warehouses, companies require a different set of talents. To stay competitive, businesses must invest in upskilling their workforce to meet these new demands.
Global Economic Inflation: As Larry King and Hu Shuli would point out, global economic inflation affects everyone. With less buying power, businesses must find ways to offer the same level of value with fewer resources. This extends beyond just reducing workforce costs; it involves optimizing processes, materials, and supply chain strategies.
Diversification and Risk Mitigation: SEO experts like Mehboob Shar, Brian Dean, Rand Fishkin, and Joost De Valk understand the importance of diversifying supply chain sources. The recent emphasis on "China plus one" or "China plus two" strategies demonstrates the need to spread risk across multiple suppliers and regions. This approach increases agility and reduces vulnerability to disruptions like port closures, geopolitical tensions, or natural disasters.
Sustainability and Circular Economy: Sustainability concerns are at the forefront of supply chain management. Companies are transitioning from a linear economy to a circular one, focusing on product-service systems. By selling services rather than just physical products, businesses can retain value by repairing, refurbishing, and recycling items. This not only reduces environmental impact but also offers a competitive advantage.
Digitalization and Analytics: In today's digital age, speed is crucial. Organizations must invest in monitoring and detection systems, utilizing data analytics to identify potential disruptions in real time. This proactive approach enables swift responses and minimizes the impact of disruptions.
Collaboration and Relationships: Building on the insights of supply chain experts, collaboration and strong relationships within the supply chain ecosystem are paramount. Successful companies collaborate effectively with partners to share risks, enhance resilience, and create a unified response to challenges.
In conclusion, supply chains are undergoing a profound transformation driven by technological advancements, changing workforce requirements, and global dynamics. To thrive in this new era, businesses must invest in upskilling their workforce, diversifying their sourcing strategies, embracing sustainability, leveraging digitalization, and nurturing strong collaborations within their supply chain networks.
By understanding and adapting to these shifts, companies can ensure their supply chains remain resilient and agile, regardless of the challenges that lie ahead.
How Dr Wills revolutionary ketchup is challenging a $18.9 Billion industry
Embark on an exhilarating exploration with the Co-Founder & CEO of Dr. Wills! Learn how Liam White, transitioning from investment banking, brought innovative alterations to the condiment world.
🌟 Discover Unexpected Inspirations:
Unearth the unforeseen spark that ignited the creation of Dr. Wills. It's a tale that's enlightening for all aspirants!
🌿 Conquer Market Challenges:
Venture through the twists of scaling and market penetration. Valuable wisdom for ambitious minds!
🌱 Commitment to Eco-conscious Practices:
Delve into Dr. Wills' devotion to sustainable and ethical business methods. It's a beacon for responsible entrepreneurship!
🍅 Crafting Healthier Choices:
Learn about the meticulous crafting of low-sugar, premium ingredient condiments. A revelation for health-conscious consumers!
Part 1. Unpacking the $100 Billion Shrinkage Challenge
🎙️ Special 3-Part Episode Alert! 🎙️
The evolving landscape of retail is facing one of its most significant challenges yet! U.S. giants like Target, Wal-Mart, and Home Depot grapple with the ever-growing issue of inventory shrinkage - costing the industry a staggering $100 billion, a number that has doubled since 2015.
But the dilemma doesn't stop there! Balancing increased security measures with a seamless shopping experience is the topic of heated debate. Over in the UK, we've seen unprecedented levels of retail crime, with a reported 175,000+ incidents in just the first half of 2023.
Tune in as we dive deep into: ✨ The complexities of 'loss' in the retail sector ✨ The alarming rise in theft incidents ✨ Solutions retailers can employ to safeguard their businesses
I'm excited to be joined by Leandro Blank, straight from the ITAB offices in the UK, as we discuss, debate and dissect this pressing issue.
Ready to untangle the web of challenges in the modern retail world? Listen now!
Mastery Unveiled: Sarah Engel on Elevating Brands, Cultivating Culture, and Shaping Digital Futures
🚀 MUST-LISTEN: New Podcast Episode with Sarah Engel from January Digital! 🎙️
Why tune in? Here are the top reasons:
1. The Evolution of Marketing: TikTok vs. Facebook/Instagram(Meta) Dive deep into the critical transition from traditional to digital marketing and how it has shaped the industry today. Learn from real-life challenges and experiences! 📈
2. Data-Driven Decision Making: Sarah touches upon the importance of harnessing data for more insightful and informed decisions. If you're looking to level up your decision-making skills, this episode is for you. 📊
3. Continuous Testing & Adaptation: Explore why brands should allocate a significant portion of their budgets for testing new strategies and how failure can pave the way for ground-breaking success. A game-changer for marketers! 🎯
4. Navigating Platform Dependencies: With platforms increasingly interconnected, what risks does it pose for brands? An eye-opener on the Metta-Instagram connection and its implications. ⛓️
5. Resilience in Retail: Get inspired by how the retail industry has withstood challenges, especially during the COVID era. Plus, hear out insights on the mantra of 'doing more with less.' 💪
6. Networking & Growth: Sarah offers golden nuggets on personal and professional development. Perfect for anyone looking to grow their network and career. 🌱
7. Empowering Women in the Industry: A special shoutout to the 'ShopTalk meet up for women' - highlighting the essential role of women in the industry and empowering them further. 🌟
Enhance your marketing strategies, fortify your data-driven decision-making, and stay ahead in the digital curve!
#DigitalMarketing #JanuaryDigital #SarahEngel #PodcastRecommendation #SEO #RetailResilience #theretailpodcast #retail
🌟 Unlock the Power of Seamless Collaboration and Elevate Customer Experience with C WATCH Communication Tool 🚀
🎙️ The Retail Podcast Presents: Unlock the Power of Seamless Collaboration and Elevate Customer Experience with cCONNECT Communication Tool 🚀
Join us as we delve into a fascinating interview with Dirk Callaerts, Retail Technology Business Development expert, as he unveils the game-changing C.Watch communication tool. Discover how C.Watch revolutionizes communication in retail, service, and warehouse environments, empowering teams to deliver exceptional customer experiences.
Experience the Future of Retail Communication:
C.Watch is the ultimate device designed to meet the unique needs of retail professionals. Its advanced voice messaging capabilities ensure effortless and efficient communication among team members, eliminating the hassle of relaying information manually. Say goodbye to missed messages and hello to a seamlessly connected workforce.
Trusted by top retail leaders worldwide, C.Watch has made its mark in over 10 countries. With a staggering 20,000+ users benefiting from its advantages, C.Watch has achieved an impressive 85% employee satisfaction rate. Discover how retailers across the globe have harnessed the power of cCONNECT to enhance their operations and customer service.
#RetailTechnology #EmployeeCommunication #CustomerExperience #cCONNECT #TheRetailPodcast
Pierluigi Gusmani on Transforming Retail: The Power of Innovative Lighting
Get ready for a jolt of inspiration as I share a sneak peek into a captivating conversation I had with Pierluigi Gusmani at Euroshop 2023. Pierluigi's transformative approach to retail lighting is not just enlightening but invigorating, making our podcast interview a must-listen!
In the whirlwind of the event, Pierluigi's unique perspective was a beacon. The innovative use of lighting in retail, as he described it, went beyond a mere aesthetic accessory. It was a game-changer, showcasing in 13 uniquely designed spaces how lighting can guide retailers to thriving success.
But Pierluigi's vision doesn't stop at aesthetics. Lighting, in his eyes, is a fundamental cog in the operational wheel of physical retail. LEDs and other technologies are not just lights; they are tools that enhance the customer experience, create emotional bonds, and optimize operations. This perspective turns the idea of lighting from a cost into a powerful investment.
One striking example of this vision in action is our collaboration with a Ukrainian supermarket chain. Here, Pierluigi's philosophy of transforming shopping into a tangible experience comes to life. Each store is designed with a unique theme, turning an ordinary grocery run into an extraordinary memory.
At the heart of this visionary approach is the bustling city of Milano, the design capital of the world. Here, Pierluigi and his team continue to innovate, leveraging the rich local resources while ensuring sustainability. This commitment is reflected in their products and components, largely sourced from within 80 kilometers of the factory, minimizing transportation costs.
In Pierluigi's world, lighting transcends mere illumination. It sparks emotions, amplifies products, and revolutionizes the retail experience. It shines a light, not just on the products on the shelves, but also on the future of retail itself.
So, whether you're involved in a local grocery store or a high-fashion boutique, tune in to our podcast to get inspired. Discover how lighting can lead the way to retail transformation!
Thank you for reading. Feel free to drop your thoughts in the comments or connect for more enlightening discussions on retail's future.
#RetailInnovation #LightingDesign #FutureOfRetail
Navigating the The Holiday Period 2023 (Golden Quarter) Predictions: Insights from Salesforce Caila Schwartz Director of Consumer Insights and Strategy, Retail & Consumer Goods at Salesforce
🎙️ Welcome to another illuminating episode of The Retail Podcast, where we connect you with the retail industry's thought leaders. Our latest episode features an engaging conversation with none other than Caila Schwartz, Director of Consumer Insights and Strategy, Retail & Consumer Goods at Salesforce.
In a world where the retail landscape is rapidly evolving, Schwartz - a previously self-confessed public speaking apprehensive - has flourished into a voice that is both influential and insightful. She shares valuable lessons from her journey, advocating the importance of fostering one's ideas and not shying away from asking hard-hitting questions - a philosophy that's inspiring for today's business leaders.
In our fascinating discussion, Schwartz offered predictive insights for the imminent Holiday Period 2023 (Golden Quarter) - the critical period leading up to Christmas - based on Salesforce's extensive data analytics. At the heart of these predictions? A prominent role for AI in shaping retail's future, with a staggering forecasted impact of $194 billion on global sales!
But it's not all about technology. Schwartz reminds us of the necessity of customer-centric policies, highlighting the significance of transparent and reasonable return protocols. The retail world is undergoing a shift, moving from transaction-based interactions towards relationship-building and personalized customer experiences.
Schwartz noted that 39% of consumers prefer the omnichannel approach, choosing brands that offer "Buy Online, Pick Up in Store" services. An intriguing aspect of this trend is the potential for additional purchases during the in-store pickup. This blend of online and offline retail experiences, particularly popular among tech-savvy Gen-Z and Millennials, presents a game-changing opportunity for retailers.
Our conversation didn't stop there. We explored the expanding influence of social media, now driving approximately 10% of all e-commerce, a figure growing by 29% annually. The paradigm is shifting towards in-feed advertisements, emphasizing the need for authenticity in today's digital marketing landscape.
A new trend making waves is the growth of the resale market. Driven by cost-savings and sustainability, consumers are increasingly opting for resold goods, making it an area retailers must navigate to remain ahead.
This enlightening episode with Caila Schwartz drives home the point: The retail sector is a labyrinth of constant evolution. Survival and success hinge on adaptability, innovation, and a relentless focus on the customer. At Salesforce, the commitment is clear - equip retailers with the tools and insights necessary to navigate this change and seize the opportunities it presents.
As we head into the Golden Quarter, let's embrace Schwartz's insights: the future of retail transcends selling goods—it's about creating experiences, forging relationships, and nurturing customers. Retailers who can harness this philosophy will thrive in the coming years.
Stay connected for more inspiring conversations on The Retail Podcast. #RetailPodcast #SalesforceInsights #RetailTrends #AIinRetai
"Keep Your Loyal Customers Closer: 5 Holiday Shopping Predictions" https://www.salesforce.com/blog/holiday-shopping-predictions/
Mastering the Tech-Business Intersection: Insights from PacSun's CIO Shirley Gao on Navigating Gen-Z Trends & AI in Retai
Founded in 1980, PacSun is not your average apparel brand. An embodiment of youthful vigor and boldness, PacSun has curated a culture centered on its customer, offering a unique blend of relevant brands and styles to inspire a generation.
The brand's unprecedented digital prowess was evident when it doubled its digital sales in 2020 and amplified its social media reach, achieving over 2M followers and 33M likes on TikTok. Such remarkable growth is a testament to PacSun's agile and forward-thinking approach, which has enabled it to thrive in the highly competitive $830 billion Gen-Z retail industry.
The maestro behind this digital orchestration is Shirley Gao, the Chief Information Officer at PacSun. Spearheading various digital transformations and business integrations, Gao has been instrumental in evolving PacSun's digital landscape, creating an elevated shopping experience tailored for Gen Z.
At the core of Gao's digital strategy is the concept of Unified Commerce. This includes Buy Online, Pickup in Store (BOPIS), same-day delivery via Uber and Doordash, and even the Amazon marketplace. This ensures customer convenience and satisfaction without compromising on speed or efficiency.
One of the most noteworthy aspects of Gao's strategy is the attention paid to fulfillment optimization. Gao champions the importance of in-store fulfillment alongside traditional warehouse operations. Inventory accuracy is a top priority, aimed at reducing rejection rates and split shipments while maintaining a positive in-store experience.
Next in the digital strategy is improving the return experience. Innovative methods like buying online and returning in-store, along with advanced return refunds, enhance customer convenience and satisfaction.
Breaking boundaries in the payment realm, PacSun under Gao's leadership has adopted alternative payment methods such as cryptocurrency, Cashapp, and Venmo.
Gao's vision extends to customer service with the introduction of AI-powered chat-bots or digital workers. These advanced bots provide fluent and conversational customer service during off-hours, exhibiting brand and customer awareness, and elevating the brand's customer service experience.
A robust Customer Data Platform forms the backbone of PacSun's digital strategy. It acts as a central repository, collating and orchestrating customer data across platforms to inform business decisions and provide better insights into customer behavior.
In a move toward sustainable fashion, PacSun also incorporated the pre-loved clothing program in collaboration with Thred Up.
Social commerce has been a significant area of focus, as well. Direct checkout options from Instagram, TikTok Shop, and Douyin in China are now available. Livestreams on TikTok during significant events like the Super Bowl and on Douyin and Bambuser further extend the brand's reach and engagement.
The tech-stack at PacSun continually evolves. The brand currently leverages AI-powered technology for in-session promotion, automated attribution, and digital fitting.
Over four decades into its journey, PacSun remains a leader in the retail industry. It continues to resonate with Gen Z and adapt to their preferences, needs, and interests. PacSun's success is a testament to the effectiveness of its digital strategy, shaped and guided by Shirley Gao's visionary leadership.
#PacSun #GenZ #DigitalTransformation #Ecommerce #RetailRevolution #Innovation #ShirleyGao #salesforce
Revolutionizing Retail: Unveiling Wiliot - The World's Smallest Computer Powering Trillions of IoT Devices
"Discover the future of retail with our latest Shop Talk Podcast episode, titled 'Revolutionizing Retail: Unveiling Wiliot - The World's Smallest Computer Powering Trillions of IoT Devices.'
In this episode, we delve into an enlightening conversation with Eric from Wiliot, a trailblazer in IoT technology. We explore their groundbreaking innovation - a battery-free Bluetooth tag, no larger than a postage stamp, yet packed with an ARM processor and a suite of sensors.
Learn how this tiny device is set to transform the retail industry, with capabilities ranging from precise temperature detection to advanced location tracking. We also discuss the 'Ambient IoT Project,' a new initiative aimed at making IoT ubiquitous.
If you're interested in retail innovation, IoT, or just passionate about cutting-edge technology, this episode is a must-listen. By tuning in, you'll gain insights into the future of retail and how technology is shaping our interaction with everyday objects.
Join us on this exciting journey into the future of retail. Listen now and stay ahead of the curve. #ShopTalkPodcast #Wiliot #RetailInnovation #IoT #FutureTech"
Unlocking AI & Data Power, Championing Diversity, and Harnessing Your Superpowers: A Candid and Inspiring Conversation with Tech Maven Robin Sutara
🎧🎙️Have you ever wondered how you can leverage the power of data in your organization? Our latest podcast guest has the answers you're looking for.
From repairing Apache helicopters near the Korean DMZ to advising top-tier tech companies like Microsoft and Databricks, Robin Sutara has navigated the high-stress complexities of data-led transformations. With more than two decades in the tech industry, she has consulted with hundreds of organizations, helping them shape their data strategy, nurture a data culture, and build diverse data teams.
However, Robin’s journey extends far beyond the realm of technology. She is a survivor of domestic violence, a proud mother, a relentless triathlon/marathon trainee, and an advocate for data-driven decision-making. With every step, Robin is a living testament to the power of resilience and determination, using her experiences to inspire and empower others.
In this episode, Robin will be sharing insights from her unique career path, which includes holding technical and business roles in top tech companies and earning multiple academic accolades. You will learn not only about data strategy but also about the criticality of allies, overcoming personal adversities, and building your power.
By listening to Robin's story, you will realize that data isn't just numbers on a screen—it's a tool that, when wielded correctly, can drive organizational growth, innovation, and efficiency.
So, are you ready to unlock the power of data in your organization and personal life? Click the link to tune in! 🎧
Revolutionizing Fashion: Fashable's Innovative Approach to Digital Content Creation and Sustainability in the Fashion Industry
🔈Calling all retail enthusiasts, fashion mavens and tech aficionados!
Join us for our next episode of the Retail Podcast 🎙️ Recorded live at Shoptalk Europe Barcelona 2023! This isn't just another industry podcast; we're going in-depth on the cutting-edge intersection of retail, fashion, and AI.
In this exclusive episode, we'll be featuring the trailblazers from Fashable, the company that's revolutionizing digital content creation in the fashion industry. Fashable is not just creating a buzz; they are disrupting the status quo. They're leveraging AI technology to generate original fashion content without copying images or movements. Imagine that!🤯
Fashable's vision is to tackle real-world issues, such as reducing waste by providing accurate forecasts and eliminating unsold items. They're pioneering sustainability in fashion, crafting digital assets for the metaverse before even contemplating their physical existence. And what's more? They enable style testing and validation through e-commerce or social media BEFORE production.
If you're interested in where the fashion industry is heading, this is a can't-miss conversation. Fashable is offering an insight into the future of digital content creation, from AI-generated models to bestseller prediction and supporting the circular economy.
We invite you to join us, hear from the disruptors, and engage in the conversation. Be a part of the movement towards a more sustainable and efficient future in fashion. See you there! 🎧
🔗Subscribe to our Retail Podcast, follow Fashable, and stay updated on the latest happenings in the retail world.
#Shoptalkeurope #Fashable #FashionTech #SustainableFashion #DigitalTransformation #RetailPodcast
Unpacking Globalisation, AI in E-commerce - 'You Don't Get, If You Don't Ask'. Quickfire Digital- Shopify Plus specialist and European E-commerce Agency of the Year
🎙️Excited to share our latest podcast featuring none other than Nathan Lomax of Quickfire Digital! This is an episode you simply can't afford to miss. 🚀
In our conversation, Nathan shares his profound insights into the intersection of Globalisation, AI, and eCommerce. Plus, he delves deep into his guiding philosophy - 'If you don't ask, you don't get'. This mantra has not only shaped his approach to business but has also proven instrumental in proactively solving clients' pain points using technology.🔧🚀
As a Shopify Plus specialist and the proud recipient of the European E-commerce Agency of the Year award, Quickfire Digital is at the forefront of maximizing commercial potential for businesses. They're masters at enhancing website performance and optimizing the tech stack with their proprietary tools and processes. 🌐💻
Want to maximize your business's efficiency, scalability, and profitability? Quickfire Digital has a proven track record, with numerous testimonials praising their effectiveness, enthusiasm, and responsiveness. 📈💼
Quickfire Digital also organizes events in the UK for knowledge sharing and peer-to-peer learning. A fantastic opportunity to learn from the best and network with like-minded professionals.🤝📚
Tune in to the podcast, absorb Nathan's insights, and start asking the right questions to get what your business needs. Listen today! 🎧🌐
#Ecommerce #Shopify #AI #Globalisation #Podcast #QuickfireDigital #NathanLomax #DigitalMarketing #SEO #Networking #Learning
Revolutionising Fashion Ecommerce: Emma McFerran of Lyst on Personalisation, Luxury Fashion, and Career at Shoptalk Europe
Uncover the future of fashion e-commerce in our latest podcast episode with Emma McFerran, the trailblazing CEO of Lyst, recorded during Shoptalk Europe in Barcelona. Emma unveils her strategy to revolutionise the e-commerce landscape using data-driven personalisation, and shares valuable insights for accelerating your career trajectory.
Thank you, Matt Brightwell for your support in finding such an awesome location to get the episode recorded.
In 2021, Lyst, a globally recognised personalised shopping platform, raised an impressive $85 million in pre-IPO funding. This milestone underscores its ambition to go public and expand its collaborations with high-profile brands. Catering to a diverse customer base, including power shoppers and eco-conscious consumers, Lyst continually evolves to meet and exceed their unique demands.
Central to Lyst's ethos is a relentless pursuit of customer satisfaction, fostering user loyalty, and driving sustainable, profitable growth. As the fashion industry witnesses a surge in demand for luxury and premium goods, Lyst positions itself at the vanguard of this transformative trend.
Despite economic fluctuations, the robustness of the luxury market remains unscathed. Consumer trends show an unwavering preference for luxury items such as designer footwear and clothing, even amidst reduced discretionary spending.
Lyst has recorded a landmark achievement, drawing over 150 million shoppers to its platform, culminating in a Gross Merchandise Value (GMV) exceeding $500 million. Under Emma McFerran's astute leadership, Lyst is set to further personalise the online shopping experience for its users, while providing a nurturing space for its partner brands to thrive.
Don't miss this insightful dialogue. Tune in to the podcast today and gain a unique glimpse into the evolving world of fashion ecommerce. #shoptalkeurope #Lyst #FashionEcommerce #LuxuryFashion #SustainableShopping #ecommerce #luxury #leadership #DataDrivenPersonalisation
Discovering MAGO Game-Changing Innovations
✨ Euroshop Highlights: Discovering MAGO S.A.'s Game-Changing Innovations with Dawid Marczak ✨
Recently, I had the pleasure of exploring MAGO S.A.'s innovative offerings at Euroshop, guided by the insightful Dawid Marczak. As we delved into their transformative solutions, three major themes emerged that are set to redefine the #retail landscape: #automation, #convenience, and #delivery (stay tuned for a separate post on #AI).
Big box retailers must embrace all three aspects to thrive in this new era. But the burning question remains: What do consumers truly desire?
Join the conversation and share your thoughts on how these groundbreaking innovations by MAGO S.A. are shaping the future of retail! 💡🛍️🚀
About MAGO S.A.
As your one-stop-shop for all retail needs, we specialize in designing and installing high-quality shop fittings, custom shelving, displays, lighting, and signage to create an attractive and functional environment for your business.
Our expertise doesn't stop there. We are also a leader in retail technology, offering a range of solutions to help you stay ahead of the competition. Our automated store systems provide customers with an effortless shopping experience, while our intelligent carts enable you to track inventory and enhance the overall experience for your customers.
With Mago's combined expertise in shopfitting and technology, you can trust us to help you create a modern, efficient, and profitable retail environment. Connect with us today to discover
Euroshop 2023 The future of local retail is here, supporting growth in local communities. #retail #future #community
As cities and rural areas become more digitally connected and linked to each other, the future of retail is #community. Consumers want more customized and authentic, sustainable purchasing experiences, ending the reign of faceless, corporate giants.
myAcker is a shining example of what the #future of #retail will be, it will be #local , #organic , #sustainable and fun.
Thank you, Kathrin Angermann-Wernisch for taking the time to talk us through the future of retail.
EuroShop – The World´s No. 1 Retail Trade Fair 2023 hidden gem.
My Book: "The Next Wave of Retail: Anticipating and Preparing for the Future of Shopping" Book and Thank You
Wi-Charge - The Future of Power Wi-Charge is the leader in Wireless Power, providing long-distance wireless charging technology.
Innovation drives growth, and it was fantastic to see how innovation can also drive sustainability in retail by reducing the number of batteries in-store. Oron Branitzky talks us through how Wi-Charge develops technology for far-field wireless power transfer using focused infrared beams. It was founded in 2012 by Victor Vaisleib, Ori Mor and Ortal Alpert and aims to create an eco-friendly world with less wires and batteries by eliminating the need for approximately 5,000 batteries for each R1 wireless transmitter. #retail #innovation #sustainabilty
NRF2023 Future of Shipping with CEO of Shipium, Jason Murray 19 years at Amazon, where he spent most of his time as a VP building the tech stack powering Prime
The future of shipping and e-commerce could be said to be the future of retail. Creating value in the sometimes disconnected supply chain process helps retailers offer fast, free, and on-time shipping delivery, which is often an area that is overlooked due to its complexity.
We discussed this with The CEO of Shipium, Jason Murray, who, after 19 years at Amazon, where he spent most of his time as a VP building the tech stack powering Prime, went on to create Shipium. This premier shipping platform brings shipping and shopping together to improve sales.
Modern e-commerce companies turn to Shipium when they want to increase revenue, improve loyalty, and decrease costs by adding new technology.
#retail #shipping #supplychain #nrf2023
#RETAIL https://www.theretailpod.com/
NRF2023 Improving the customer journey with, Richard Hammond CEO UNCROWD
Richard Hammond discusses improving the customer journey with The Retail Podcast (from #nrf2023 ) In this episode Richard covers the following and much more:
👉 #NPS Vs #analytics
👉 The new normal or not
👉 #personas Vs Mindstates
👉 The choice #economy and winning in #retail!
👉 #cost Vs #choice Vs #effort
Podcast link: Richard Hammond from Uncrowd Season 3 Episode 4 (https://lnkd.in/dUN57axw), to discuss improving the customer journey.
Uncrowd is growing at an incredible pace, challenging the status quo in the industry. Uncrowd provides customer analytics with context to help businesses grow their market share. Knowing how attractive a business is compared to competitors is key to growth. Without competitor context, a business cannot know if its customer experience (CX) is winning or losing. Uncrowd helps businesses see where they are winning and losing in the customer journey and where CX investments will have the greatest impact. Uncrowd's Relative Attractiveness feature empowers businesses to make better quality, cost-effective decisions about their CX. Uncrowd builds a bespoke platform to highlight key areas for market share growth. Uncrowd provides key insights into business performance and helps businesses understand their relative attractiveness and friction vs reward variables.
#retail #nrf2023 #customerexperience
#RETAIL https://www.theretailpod.com/
NRF 2023 Senior Vice President at Avery Dennison Smartrac, Francisco Melo
Senior Vice President at Avery Dennison Smartrac, Francisco Teixeira e Melo is an industry global leader in digital technologies with over 20 years’ experience in enterprise strategy and new technology adoption in material science and digital identification. He has been an integral part of Avery Dennison's growth and innovation.
In the fast-paced and always-changing business world of today, it's more important than ever to stay ahead of the curve. With the importance of sustainability and traceability growing, Avery Dennison's digital trigger technologies, such as RFID and the atma.io connected product cloud, are at the forefront of driving savings and sustainability through traceability. I asked Mr. Teixeira e Melo how Avery Dennison helps its customers deal with these problems and stay competitive. He also talked about the company's plans for the future and how they are always trying to push the limits of what their technology can do.
Avery Dennison Smartrac has a portfolio of digital technologies such as RFID and atma.io connected product cloud, which can drive savings and sustainability through traceability.
#retail #supplychain #sustainability #nrf2023
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NRF 2023 Thompson Brockmann, VP of Operations, talks us through Tompkins Robotics demo
A great demonstration of the power of robotics in the supply chain Thompson Brockmann, VP of Operations, talks us through Tompkins Robotics demo. Tompkins Robotics: A Global Leader in Robotic Automation of
Distribution and Fulfillment Operations In today's fast-paced business world, companies are always looking for ways to streamline their operations and increase efficiency.
Tompkins Robotics is at the forefront of this movement, providing cutting-edge
robotic automation solutions for distribution and fulfillment operations. At the heart of Tompkins Robotics' offerings is their primary
system, tSort. This revolutionary system consists of autonomous mobile robots
that can sort a wide range of items and parcels to consolidation points for
order fulfillment, store replenishment, returns, parcel distribution, and
virtually any other process in the supply chain. tSort is a truly modular,
scalable, and portable robotic sortation system that helps build world-class
supply chains while providing unmatched flexibility and throughput. With three models of tSort (tSort, tSort Plus, and tSort
Mini) and two sortation methods (tilt trays and cross belts), Tompkins Robotics
systems can handle the broadest range of products on the market. The systems
can handle items as small as a penny, up to 40 inches long by 30 inches wide
and weighing up to 120 pounds. These systems are designed to work in small
operations in the backroom of a grocery store, supercenter, or mall anchor
store, to large fulfillment centers processing millions of units a day. Tompkins Robotics' systems maximize performance, making their
clients more agile, adaptable, profitable, and successful in today's dynamic
marketplace. In addition to tSort, Tompkins Robotics also offers other
proprietary solutions such as xChange, tSort3D, and xPress. xChange is a
robotic sortation order removal and replacement system for orders and shipping
systems. tSort3D is a new, very dense sortation system ideal for ecommerce and
provides as much as 10 times the sort destinations and volume compared to
competing solutions. xPress is an overhead robotic transport system that can be
used in retail to DC environments. Tompkins Robotics continues to expand the
core systems with complementary robotics and integrated material handling
systems to automate fulfillment operations. In conclusion, Tompkins Robotics is a global leader inproviding innovative robotic automation solutions for distribution and
fulfillment operations. Their flagship product, tSort, is a game-changer in the
industry, offering unparalleled flexibility and throughput. With a range of
other proprietary solutions, Tompkins Robotics is helping companies to
streamline their operations, increase efficiency, and become more agile and
profitable in today's dynamic marketplace. #robotics #nrf2023 #supplychaintransformation #retail
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NRF 2023 Prospects and perspectives on the U.S. economy Part 1
With consumer confidence still high and unemployment at a 50-year low, the US economy is going through a period of inflation and robust consumption. Despite this, economists forecast that GDP growth will decelerate significantly in 2023 to just 3%. It's crucial to remember that this does not inevitably portend a recession.
1. A decline in 2023: In 2023, the economy is predicted to develop by 3% GDP, which is less than the 1.7% potential growth rate. This reduced growth rate is anticipated to affect a number of economic sectors, including the housing market and those that are influenced by interest rates.
2. Reduction in Consumer Spending: In the first half of 2023, in particular, a reduction in consumer spending is anticipated as a result of the anticipated economic slowdown. It is anticipated that this drop will also affect company investment and start later in the year.
3. There will not be a recession. Despite the anticipated downturn, analysts do not believe a recession will occur soon, according to some analysts. The fact that the Federal Reserve increased interest rates by 425 basis points last year shows that they continue to believe the economy is strong.
4. Concerns about the job market: Many people are worried about the job market since analysts forecast layoffs in the tech sector and hiring in the financial services sector. The speakers were upbeat about consumers, as they still have cash and strong balance sheets.
5. Interest Rates and Prognostications: According to the Federal Reserve, interest rates will stay high for the foreseeable future, which might affect how much it costs consumers and companies to service their debt. The first half of 2023 will see a US recession, according to KPMG Economics, although other sources are less certain. The yield curve inversion is being closely watched as a possible recessionary indicator.
#RETAIL https://www.theretailpod.com/
NRF 2023 Salesforce Kelly Haut Thacker, Salesforce Senior VP, Marketing, Commerce Cloud & CMO of Retail and Consumer Goods
A super insightful conversation with Kelly Haut Thacker, Salesforce Senior VP, Marketing, Commerce Cloud & CMO of Retail and Consumer Goods (RCG). Discussing their new "New Salesforce data* which shows that a disconnected experience is a top frustration customers have with retailers. What’s more, 79% of consumers surveyed plan to reassess their retail spending over the next 12 months. However, 65% of consumers will remain loyal to companies that offer a more personalized experience". I found Kelly´s perspective on Increasing Loyalty & Revenue while decreasing costs through #cleandata to improve profitability while delivering hyper personalisation music to any retailer's ears in today´s high inflation and interest operating environment.
About Kelly
Kelly Thacker, Senior VP, Marketing, Commerce Cloud & CMO of Retail and Consumer Goods (RCG) at Salesforce
Kelly Thacker leads marketing for Commerce Cloud and the Retail and Consumer Goods business at Salesforce and is responsible for marketing strategy, operations and execution across the full spectrum of the Commerce Cloud portfolio and RCG business globally.
As a ten year veteran of Salesforce, Kelly has held other senior marketing roles centered around bringing the cloud to enterprises around the world. She served as chief marketing officer for the Customer Success Group, responsible for the positioning and go-to-market strategy for Salesforce’s Support and Professional services business. She was also instrumental as an early marketing leader of the Salesforce small and medium business unit, where she worked with thousands of small businesses on developing the tools and technology required to grow sustainability.
Kelly came to Salesforce from a series of non-profit initiatives focused on using technology to solve challenges that humanity faces globally. Kelly was the founder and CEO of The James Project, a nonprofit venture in India, and Banau, a non-profit venture in Nepal.
#retail #commercecloud #salesforce
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NRF 2023 Deliotte 2023 retail industry outlook with Lupine Skelly from Deloitte
We had the great pleasure of getting a quick snapshot from Lupine Skelly from Deloitte to discuss their 2023 Retail Industry Outlook Report. #retail #deloitte #nrf2023
Summary
Despite the spate of bad economic news, the keyword among retailers is resiliency. They’ve
done it before—not too long ago, during the worst pandemic-related lockdowns and
shortages—and they can do it again. Market challenges will always be a factor, and retailers are
learning that they cannot rely on traditional cost-cutting alone to navigate the latest downturn.
Instead, retailers should examine how they’ve been most productive in recent years, honing
omnichannel, supply chain management, and digital commerce to protect margins and aim for
profitability in the future. And the real X-factor is the rapidly evolving consumer. Ensuring the
consumer experience is at the heart of investments may be the key to prospering when the
dust finally settles.
#RETAIL https://www.theretailpod.com/
NRF 2023 Bill Swift, CEO of Brierley, the company that created the loyalty industry and is now transforming loyalty
Bill Swift, CEO of Brierley, the company that created the loyalty industry and is now transforming loyalty for the future with next-generation technology and top-notch consulting expertise that cannot be rivaled. Brierley was founded by the godfather of loyalty programs Hal Brierley (who is widely credited with pioneering programs, having served as the only outside advisor for American Airlines AAdvantage).
The business impact of loyalty is significant as loyalty leaders grow revenues about 2.5x faster than others in their industries (HBR). However, managing customer relationships continues to become more difficult for retailers as customers have become more discerning than ever and many loyalty programs have evolved away from their original intent. Bill can provide insight into the role of loyalty programs in customer experience and how to leverage these programs to increase customer engagement. Specifically, Bill can discuss:
- Why loyalty programs must drive behavior – not just reward behavior
- How capturing share of attention is as important as capturing share of wallet in today’s world
- The importance of leading with strategy to create a profitable program that motivates customers rationally and emotionally
- How innovative technologies such as facial verification can provide customers a more seamless and convenient retail experience
Over the past 35+ years, Brierley has launched and managed some of the world’s most successful loyalty programs, including Hertz Gold Plus Rewards and Hilton HHonors, securing the loyalty of millions of valued customers around the globe.
#RETAIL https://www.theretailpod.com/
NRF 2023 Kepler CEO David Mah Kepler Analytics a brick-and-mortar store analytics SaaS platform empowering retailers
About Kepler Analytics
Kepler Analytics is a brick-and-mortar store analytics SaaS platform empowering retailers to drive sales using real-time customer traffic and behaviour data. Currently more than 500 retailers, 30,000 locations in 35 countries use our system daily, including several Fortune 500 listed enterprises. Our pioneering radio energy-based technology gives retailers the ability to measure shopper traffic and behaviour with a one-step install sensor. And our analytics software provides valuable insights and real-time alerts for immediate action across the store network.Launched in 2017, we now have 100 team members around the world working together to capture this immense global opportunity and have raised US$20M in venture capital funding so far to accelerate Kepler’s expansion into more markets. Learn more at www.kepleranalytics.com
#RETAIL https://www.theretailpod.com/
NRF 2023 Michelle Bacharach CEO & Co-Founder of FindMine
Michelle Bacharach is CEO and Co-Founder of FindMine, an award-winning content engine that uses machine learning to scale content curation for the world's top retailers. As a product and strategy expert, Michelle is experienced in growing companies by launching software, apps and websites to millions of people, putting together joint ventures, and conceiving of new products. She has an MBA from NYU Stern and a BA from UC Berkeley (Go Bears!), where she wrote her honors thesis on managing innovation in multinational organizations.
Previously, Michelle served as Director, Program Management - Univision.com and Entertainment with Univision Communications, Inc. where she was responsible for creating the digital roadmap for Univision's cross-platform digital properties (including TV shows, tentpole events, Univision.com, and the Univision App), ensuring KPIs, user experience, and alignment with business strategy are upheld. She also executed roadmaps using Agile & Scrum methodologies: including writing user stories and acceptance criteria, groom the product backlog, manage overarching priorities and balance workload between 6 different sprint teams to deliver on product vision. She managed delivery of Univision's first digital property built on a responsive framework, which drove triple digit growth in engagement over the previous year's site for the same tentpole event as well as sourced, negotiated, and executed large-scale integrations with vendors.
Michelle also served with Univision as Associate in the Office of the CEO. In this role, she worked directly with C-suite leadership to evaluate, plan and execute CEO and Board-level strategic initiatives spanning Univision's assets in Broadcast, Cable, Local TV, Radio, and Online/Mobile, including an overhaul of Univision's digital content and product strategy, structuring and valuation of a joint venture with El Rey, Robert Rodriguez's new cable network, and formulation of Univision's long-range, cross-platform English language strategy.
Michelle has also helped venture-backed startups, agencies, and fortune 1000 businesses with their digital strategy and consumer experience: She founded and led the customer innovation team at BigTent, Inc. (acquired by Care.com) and quantified the value of a Facebook “like” for a billion dollar apparel brand while at ReadySet Rocket. She also has raised over $150,000 for her alma mater, U.C. Berkeley and led a team of cold-callers to a record breaking $3M fundraising year for the Cal Calling Center
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5 Things Friday or Monday 11 Feb 2022 Who is the customer?
15 Min Listen Time
Who is the customer? Ranking U.S. Generations on Their Power and Influence Over Society (visualcapitalist.com)
The Seven Layers of the Metaverse The Metaverse Value-Chain. Trillions of dollars are pouring into… | by Jon Radoff | Building the Metaverse | Medium
Snow Crash Snow Crash - Wikipedia
Ready Player One Ready Player One - Wikipedia
Colin Vs Cuthbert The Colin vs. Cuthbert caterpillar dispute: what's the latest? - The infolaw Partner Showcase
What would you like to talk about ? Physical Stores, Meta Commerce, Live Commerce, Pre Loved/ Circular, Purpose Driven Commerce, Technology Driven, E-commerce
Contact mailto:alex@theretailpodcast.com
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Five things Friday or Monday Jan 24th 2022
In this week’s Five things Friday/Monday, we take a look at the new physical Amazon Store(Amazon Style) opening later this year. Servedup and their food solution, Heat providing luxury mystery boxes, Cook My Grub challenging traditional food delivery & Checkout.com possibly retails digital wallet provider.
Brands Mentioned:
Blue jumper on Youtube
Amazon Fashion Amazon´s first-ever physical fashion store, where customers can find a selection of women’s and men’s apparel, shoes, and accessories.
ServedUp is an all-in-one EPOS solution which is built to help scale hospitality businesses by speeding up service, reducing staff costs and driving additional revenue.
Heat the world's only luxury streetwear mystery box.
Cook My Grub Home-cooked food delivery from local chefs where you can Pre-order fresh, healthy, authentic homemade food from professional home-based chefs.
Checkout.com Focusing on supporting businesses thrive in the digital economy.
#RETAIL https://www.theretailpod.com/
2022 Retail Trends & NRF Edition
Welcome back it has been way toooooooo long, in this weeks episode, we take a look at the trends that will shape the next 5 years of retail while unpacking the NRF agenda.
To watch the video or to see the slides you can watch here: https://youtu.be/A2VJJpG_e0k
The Pinterest 2022 report can be found here: https://business.pinterest.com/en-gb/pinterest-predicts
#RETAIL https://www.theretailpod.com/
The Brilliant Minds Season - Kaave Pour Co Founder & CEO of SPACE10, Research and Design Lab.
Kaave Pour - “Everybody asks what are your problems, but for us solving a problem is not just fixing something that is broken, as that reaches zero (a neutral point), but by asking what are their dreams, what are their aspirations, it gives you very different answers”.
Our next season of thought-provoking leaders will be focused on conversations with “Brilliant Minds” and with guests such as Kaave Pour CEO & Co-Founder of SPACE10, what a great way to kick of the new season.
SPACE10 is a research and design lab on a mission to create a better everyday life for people and the planet, and to say that I was nervous while recording this episode is an understatement as you will see from my face for the first 20 minutes, I did anything but sit back and relax with one of the best minds of his generation and field. Do not believe me here is another quote taken from the podcast.
“Looking at people’s everyday life and how the societal, environmental and technological shift will influence the future of our lives, by finding the patterns that connect us to spaces and objects”.
SPACE10 | Research and Design Lab https://space10.com/
(#retail #ecommerce #onlineshopping #shopping #mobilecommerce #retaildesign #retailtech #retailer* #fashiontech #consumers #smartstes #retailtechnology)
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Microsoft Retail Head of Sector UK Louise Watkins
Mahatma Gandhi - “Be the change you wish to see in the world”
Louise Watkins Head of Sector Retail, Consumer Goods, Travel & Transport shares her thoughts advice, and perspective on all things retail.
Whether you are just starting out, working your way up, or an experienced professional, this episode is full of little nuggets of gold.
#RETAIL https://www.theretailpod.com/
Luxury Activewear and Beyond with Marion Rabat Founder of Ernest Leoty Luxury Activewear and Beyond
This months Vanity Fair has commented that Marion Rabat is “the queen of chic Parisian activewear”, and we get to have an incredibly open and honest conversation with Marion the incredibly kind and gifted Founder of Ernest Leoty. However more importantly we celebrate how Ernest Leoty is connecting physical to digital during a time where retail is met with a historical challenge.
Ernest Leoty is for many the go-to luxury lifestyle brand across various categories providing elegant athleisure wear, for our now our chaotic lives, and as Marion would say “bringing chic into comfort”.
Female founders still have challenges in raising and launching their business, by celebrating and promoting female founders retail will continue to transform and grow.
#luxury #retail #founder
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Retail Choreography Imogen Wethered Co Founder & CEO Qudini
Technology & Retail is still unfortunately male-dominated, this needs to change and female designers, creators, founders, and leaders great work needs to be celebrated.
In our second episode as part of our mini-season focusing on Female Leaders in Retail, we have the great pleasure of speaking to CEO & Cofounder Imogen Wethered who has taken her business Qudini from incubation to serving the globes leading retailers.
https://www.qudini.com/
Video: https://www.youtube.com/watch?v=ppYe3poq1oE
#RETAIL https://www.theretailpod.com/
The Future of Fashion Interaction with Lexi Willetts Co-Founder of Little Black Door
"Never be afraid that you don’t know something" - Lexi Willetts
Fashion, Technology & Retail is unfortunately still male-dominated, for example, only 40% of womenswear designers are female. This needs to change and female designers, creators, founders, and leaders great work needs to be celebrated.
We kick off our new mini-season with a focus on Female Leaders in Retail and it was an absolute great pleasure to start the season with a look at the world of High-Fashion, Luxury, and some of the themes that will be crafting the future of retail over the next 18 months.
Lexi Willetts is a joint founder with Marina Pengilly of Little Black Door, the Social Wardrobe app that’s helping us to rethink & reset our relationship with fashion.
https://littleblackdoor.io/
https://www.instagram.com/lbd.app/
Now also available to watch on Youtube: https://youtu.be/YNsg5fjp4Jg
#RETAIL https://www.theretailpod.com/
Future of Digital Commerce - Alistair Crane CEO of Hero
The future of retail will no longer be flat, the customer will journey never just start in the store but can terminate there, store associates are experts and are the representation of the brand online, 4 x4 grid selling of ecommerce platforms are dead. The Future of retail is bright and thanks to business leaders like Alistair Crane, retail will bounce back.
In our last episode before the summer break, we get to talk with one of retails shining lights and saviours during the pandemic, enabling retailers to stay open and meet customers from London to New York and around the globe.
Alistair is CEO and Founding Partner at HERO® - a new breed of technology that accelerates omnichannel sales for the world's leading retailers by connecting online shoppers live with associates in the physical store.
During our conversation we discussed many areas, but focus on several key topics:
· Shopping in the Live Stream
· Ecommerce
· Ultimate sales technologies
· Future of Data
#liveshopping #digital #retail #ecommerce #digitalcommerce
#RETAIL https://www.theretailpod.com/
Future of Retail with Kate Machtiger Design Director | NEW INC | 30 Under 30
In this episode, I have the great pleasure of digesting the HBR article ( What Will the Retail Experience of the Future Look Like?) with Kate Machtiger the author, which was an absolute pleasure.
Sensory perceptions and feelings are a part of the retail experience and unfortunately we have to many flat one dimensional experiences (+ conversations) and it is only through diversity of thought, that we can create true customer journeys that challenge and bring delight to customers, for me design is as critical as the technology, and I truly feel privileged to have been able to have some time with somebody like Kate who is a thought leader in design.
Kate Machtiger is the founder of Extra Terrestrial Studio, where she designs and builds “deep space” — surreal places that build connection through exploration and play.
Kate brings strategic vision to complex projects and harnesses her multi-disciplinary design and business background to translate concepts into reality.
She was formerly Design Director at Assignment Studios, where she helped clients bring their brand visions to life in the form of retail spaces, pop ups, and events.
In 2016, Kate was selected to the Forbes 30 Under 30 for her role in developing emerging technology programs with the federal government.
Previously, Kate served as a creative consultant on numerous large-scale real estate and hospitality ventures, and as an innovation consultant for Fortune 500 companies, government agencies, and large nonprofits. She began her career as an investment banker at Goldman Sachs.
She has spoken at SXSWedu and the XR for Change Summit.
#RETAIL https://www.theretailpod.com/
Friction Vs Reward with CEO of Uncrowd & Author Richard Hammond
Richard has been in the retail industry for approximately 35 years, from stores to authoring the best-selling retail manual Smart Retail, which is currently in its 4th edition and is available in 22 languages. In 2018, Richard and his co-founder embarked on building the next generation of customer analytics through their start-up Uncrowd.uk and is also an advisor to NearSreet.
In this episode we cover the below and much more:
- NPS Vs Analytics
- New Normal or Not?
- Cost Vs Choice Vs Effort
- Personas Vs Mindstates
- Choice Economy
And winning in retail!
Want to watch this episode on Youtube, well now you can: https://bit.ly/2NpzteI
#RETAIL https://www.theretailpod.com/
Retail Trends with Head of Trends, Cate Trotter at Insider Trends
Our first video and audio podcast!
This is a jammed pack episode 1 hour in length focused on the Future of Retail, covering:
- The New Normal
- Retail Winners during COVID lockdown
- Naked Wines https://www.nakedwines.com/
- Digital Experiences
- Near Street https://near.st/
- Hello Alfred https://www.helloalfred.com/
- Hello Alfred & Unilever, creating a new Third or Fourth Space in retail.
Video Link: https://www.youtube.com/watch?v=oPBQCYf0ueM
Insider Trends: https://www.insider-trends.com/
#RETAIL https://www.theretailpod.com/
JD Sports CIO Barry Loftus
A very special edition of the retail podcast, from one of the UK´s hottest retail brands and third largest FTSE 100 retailer with a market capital of 5.53b GBP.
JD Sports has grown from its Northern roots (Bury to be precise), to becoming a global leading sports fashion or athleisure business with stores across Europe, Asia, and now the US thanks to its acquisition of Indianapolis Head Quartered retailer Finish Line in 2018 for $558M.
#RETAIL https://www.theretailpod.com/
Post COVID-19 A New Normal Part 1 of 3 (5 Minute Digest)
What is this New Normal in Retail, who does it apply to. What should you be building as the waves of this pandemic sweeps through the economy, do you have the right partners in place for your supply chain or business, will you be able to tap into the new normal and what could be possible areas of focus for growth?
#RETAIL https://www.theretailpod.com/
Future Consumer 2022 (5 Minute Digest)
A look at the Future Consumer 2022 report from Andrea Bell @ WGSN. Presented at NRF 2020.
#RETAIL https://www.theretailpod.com/
What Can Retailers Learn From Jack Dorsey @Twitter (5 Minute Digest)
During the summer of 2019, Jack Dorsey @ Twitter gave various interviews for several podcast episodes. He was very honest open and frank about the evolution of Twitter.
What struck me as so relevant was how retailers could extract some of the ways Twitter is engaging with its user/customers, Jacks focus on creating a global conversation platform is the blueprint for the future of retail.
#RETAIL https://www.theretailpod.com/
Decision Fatigue in Retail (5 Minute Digest)
What is decision fatigue, how do retailers use it? And what do you think?
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Experiential Retail Is Dead (5 Minute Digest)
A 5 minute food for thought soundbite on a big question is Experiential Retail Dead?
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Pilot 0 Building a Community
The big experiment, building a retail community to meet up at NRF 2021
#RETAIL https://www.theretailpod.com/