Transform NOW

1.2M Hours of Work Automated….and Counting

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Pfizer has been recognized as one of the most innovative companies on the planet, and intelligent automation certainly contributes to that reputation. Through strong leadership support, great engagement with the business operations, and a culture that encourages employees to automate their own jobs, Pfizer has achieved tremendous benefits from their automation program. On this podcast, Brad Hairston talks with Namita Pande, Director, Digital Innovation and Strategy – R&D at Pfizer, who shares the Pfizer automation journey and how it has impacted her career, as well.

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Here’s what we talked with Namita about: 

*The automation journey at Pfizer

*How intelligent automation helped get Pfizer’s COVID vaccine out the door

*The intelligent skills added to Pfizer’s digital workers

*How automation has been internally marketed across Pfizer

*The role of executive leadership in focusing the organization on automation

*Pfizer’s exploration of process mining

*How intelligent automation impacted Namita’s career path

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Empowering the Business to Make Good Risk Decisions

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Cybersecurity often gets overlooked in the world of automation and AI, but as businesses and processes are becoming increasingly digital, it is more important than ever. On this podcast, Brad Hairston talks with John deCraen, Associate Managing Director of Strategic Risk Consulting at Kroll, who explains why cybersecurity has become such a critical priority for all companies in today's global economy.

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Here’s what we talked with John about: 

*How cybersecurity has evolved in recent years

*Industries targeted the most by threat actors

*Have ransomware attacks decreased?

*Where cybersecurity leadership best exists within the organization

*The intersection of automation/AI and cybersecurity

*How cybersecurity strategies have changed with the move to digital operating models

*Real-life cyber disaster stories

*Cybersecurity words of wisdom for the C-suite

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Why Companies Should Stop Talking About and Start Doing GenAI

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The advent of generative AI has captured the attention of company leaders much more significantly than previous forms of AI. For many of them, there is now much greater awareness of the possibilities of AI in combination with automation. On this podcast, Brad Hairston talks with Ted Shelton, Expert Partner at Bain & Company, who explains how and why GenAI is a game-changer that should motivate companies to re-think the way they do work across all business activities.

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Here’s what we talked with Ted about: 

*Bain’s history with AI, including recent partnerships

*The risks around GenAI of which companies should be mindful

*Initial use cases for GenAI that have surfaced

*Addressing the ethics of GenAI

*An early GenAI success story

*How company leaders should approach GenAI

*GenAI and sentience

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Taking the Guessing Game out of Operational Management

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Operations management challenges are increasing in the digital era, requiring managers to respond faster to changes while striving to maximize employee productivity and minimize turnover. On this podcast, Brad Hairston talks with Michael Cupps, EVP Growth North America at ActiveOps, an SS&C Blue Prism technology alliance partner, who explains how his company's software is providing management process automation to address the dynamics of the evolving workforce.

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Here’s what we talked with Michael about: 

*How ActiveOps helps companies balance work with resources and reduces attrition

*Impacts of the work-from-home transformation

*Improving employee productivity

*Avoiding the “big brother” label

*The unique aspects of case work that are facilitated by technology

*How RPA complements workforce planning

*What the future looks like for ActiveOps

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Ushering in the Hospital of the Future

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The 2023 Healthcare Information and Management Systems Society (HIMSS) Conference was the place to be for those who care about the healthcare industry and are eager to shape its future through technology innovation. On this podcast, Brad Hairston talks with Anna Twomey, Senior Director, Healthcare Americas at SS&C Blue Prism, who shares the key themes and trends she observed at the conference.

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Here’s what we talked with Anna about: 

*The hottest topics at the 2023 HIMSS Conference

*The process automation priority areas for healthcare companies

*The opportunity to utilize process mining in healthcare

*Why BPM may be the best place to start tackling revenue cycle management

*Blue Prism’s plans for a healthcare focus group

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In this episode, host Michael Marchuk talks with Chris Stegner, founder and CEO of Very Big Things about designing digital transformation into the way your people see their work everyday. Chris also provides some excellent analogies to help drive home the points about achieving our organizational goals.

Here’s what we talked with Chris about: 

- The main challenges that organizations face in their transformation journeys

- Knowing your customers as you transform their experience with your organization

- How economic times affect the way that you approach innovation and transformation

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In this episode, host Michael Marchuk talks with cloud pioneer Rob Hirschfeld, founder and CEO of Rack N, an infrastructure management firm dedicated to keeping things running both on-premises as well as in any cloud. Rob talks through the evolution of the cloud from a basic virtualization platform to its current state providing AI and microservices that keep businesses running.

Here’s what we talked with Rob about: 

- What do people mean by Cloud?

- How cloud technologies can improve your customers' experiences

- How generative AI is driving cloud adoption

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The Missing Piece

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Many automation programs are in need of a breath of fresh air, something that creates new momentum. With its ability to quickly and effectively develop a fact-based view of how work actually takes place within organizations and identify new automation opportunities, process mining just might be the answer. On this podcast, Brad Hairston talks with Paula Cox, SVP of Business Development and Partner Marketing at WonderBotz, and Gregg Brett, Global GM of Process Intelligence at SS&C Blue Prism, who explain how process mining is breaking companies out of their automation stalemate.

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Here’s what we talked with Paula and Greg about: 

*Market momentum around process mining

*How process mining factors into the work that WonderBotz is doing

*The biggest reasons companies are adding process mining to their intelligent automation program and the impact it is has had

*Why automation teams are leaning into process mining sometimes before their own process improvement teams are doing so

*The impact of process mining on quantifying automation benefits

*How process mining affects governance

*CFO buy-in on process mining

*Customer success stories involving process mining

*How companies can get started with process mining

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Transforming Unstructured Language Data Into Knowledge and Insight

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Most companies in the throes of digital transformation have realized the necessity of AI-enabled natural language processing and natural language understanding capabilities in their automation footprint, especially as the amount of unstructured text data continues to proliferate. On this podcast, Brad Hairston talks with Walt Mayo, CEO of Expert.ai, and Josh Noble, partner at Reveal Group, who explain how Expert.ai is being leveraged by companies to automate their most language-intensive processes.

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Here’s what we talked with Walt and Josh about: 

*What Expert.ai is all about

*The top benefits companies are realizing Expert.ai

*How Expert.ai machine learning models are trained

*Why automation centers of excellence should care about Expert.ai

*Why Expert.ai and Reveal Group (both Blue Prism partners) are partnering themselves

*Is ChatGPT a threat to Expert.ai?

*How Expert.ai may evolve in the years to come

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Turning the Microscope Inward

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Several recent episodes of Transform NOW have focused on generative AI and ChatGPT. It's the hottest topic of the day and definitely garnering attention from a broad spectrum of people and companies. On this podcast, Brad Hairston talks with Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who discusses how the advent of ChatGPT will likely impact many aspects of SS&C Blue Prism itself.

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Here’s what we talked with Lou about: 

*Why the advent of ChatGPT is such a major inflection point

*Where ChatGPT will most likely play a role in the Blue Prism platform

*Specific use cases ChatGPT will help Blue Prism address

*Risks/cautions that need to be addressed related to ChatGPT

*Learnings from early demos with Blue Prism and ChatGPT

*Connecting to ChatGPT via the Digital Exchange

*How Gen AI will change the strategy and approach for leveraging AI in the digital workforce

*How the advent of ChatGPT is different than the advent of IBM Watson

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Expanding the Value of Automation in the Tech Stack

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RPA has been around for over 20 years, but IT leaders in many organizations tend to limit its value by the way they position and categorize it in their IT architecture. On this podcast, Brad Hairston talks with Tony McCandless, Managing Director of the UK/Ireland/Benelux region at SS&C Blue Prism, who explains how CIOs need to shift their thinking around intelligent automation in their tech stack as well as broaden the value of RPA through intelligent skills and combining it with Business Process Management (BPM).

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Here’s what we talked with Tony about: 

*What Tony's background taught him about the role of automation in environmental sustainability

*How CIOs should think of intelligent automation and position it in their technology stack design

*How IT leaders typically categorize automation platforms

*A common misperception of intelligent automation among CIOs

*Roles/skills needed in the IT function in order to drive intelligent automation

*The rise of machine-in-the-loop

*Does RPA automate UIs or APIs?

*The impact of the continuing labor shortage

*A new intelligent automation trend Tony expects to see in 2023

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The World Turned Upside Down

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It didn't take long for OpenAI's ChatGPT to capture the world's attention.  The impressive generative AI capability understands and generates natural language responses to a wide range of inputs, and it is clearly much different than all other forms of AI that have come before it. While there's still no way to determine the complete accuracy of the responses provided by ChatGPT, they are often so fluent and articulate and creative that all you can do is marvel at the outputs and start wondering about how this will affect the future. On this podcast, Brad Hairston uses actual responses to several questions he posed online to ChatGPT to craft a pseudo-conversation with the technology.  It's all in the name of fun, but hopefully it proves to be educational along the way!

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Here’s what we talked with ChatGPT about:

*What makes ChatGPT so powerful

*What the future of AI looks like and should humans be scared about it

*How ChatGPT will impact RPA & intelligent automation

*ChatGPT’s thoughts on movies, travel, poetry, humor, literature and science

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In this episode, host Michael Marchuk speaks with Vincent Lassalle, a leader within the Demos Helsinki global think-tank.  Corporations tend to think of their strategic planning with a 3-5 year target, but Vincent helps refocus the way companies and governments can achieve both commercial success as well as beneficial societal impact over a much longer time horizon using their Skopegy methodology.  Join us as we talk about how organizations can engage in digital transformation while helping to shape the world around them for the better.

Here’s what we talked with Vincent about: 

- Why looking towards future trends may actually lead you astray

- How commercial organizations can benefit from building longer-term strategic plans

- How government and commercial entities can work together to build a stronger society while benefitting financially 

Link to one of the papers discussed in this episode: https://digitaltransformation.demoshelsinki.fi/

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In this episode, host Michael Marchuk chats with long-time industry expert, Ian Barkin about the evolution of the automation industry and how RPA and AI are transforming organizations and their people.  Ian discusses how digital transformation is not just a set of technology, but a mindset to alter how work gets done.  

Here’s what we talked with Ian about: 

- Where organizations are making the most headway leveraging intelligent automation to support their customers' experiences

- How the concept of digital transformation has evolved over the past decade

- Why organizations have to see digital transformation in light of changing the skills that employees will need to support this new way of working

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Making Sense of Big Data

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It is often said that to do AI and analytics well you need large amounts of data, good algorithms, and powerful compute resources. But is there perhaps another prerequisite that is so manually intensive that it is hindering the momentum of most AI efforts?  On this podcast, Brad Hairston talks with Alex Ratner, Co-founder and CEO at Snorkel AI, who explains how his company is helping companies tackle what he believes is the biggest obstacle to AI, the labeling of data used to train machine learning models.

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Here’s what we talked with Alex about:

*The Snorkel AI value proposition

*How the Stanford AI lab and Snorkel AI isolated the data labeling problem

*An overview of foundation models

*Differentiating generative AI from predictive AI

*How generative AI will impact companies’ adoption of AI

*How generative AI presents some challenges for intelligent automation

*The impact of data labeling at scale on the global AI race

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A New Era of AI Captures the World's Attention

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The evolution of AI and its impact on society has been an incredibly provocative topic for many years, but nothing has created as much reaction (both positive and negative) as the advent of generative AI.  On this podcast, Brad Hairston talks with Damian Lewandowski, an expert on automation and AI at McKinsey & Company, who provides his perspective on how/where generative AI can be used to transform companies.

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Here’s what we talked with Damian about:

*Why generative AI is such a hot topic

*The prospect of generative AI becoming the dominant form of AI in the years to come

*The potential impact of generative AI on human creativity and higher-level thinking

*Detecting AI-generated content

*Potential use cases for generative AI

*How generative AI may impact intelligent automation

*Cautions about generative AI that companies should take into consideration

*How companies should approach this new capability

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In this episode, host Michael Marchuk talks with Nirav Patel, CEO of Bristlecone - a supply chain services organization - about the power of introducing AI solutions within a corporate supply-chain function.  Nirav discusses how there isn't a technology gap, but a talent gap that organizations need to address with people who are not just supply-chain savvy, but also data savvy to support the systems that are running modern supply-chain functions.

Here’s what we talked with Nirav about: 

- The differences in applying AI to the planning activities on the demand-side and the supply-side

- How to overcome the "black box" view of the AI decision-making process

- What mid-market organizations can do to adopt the same types of AI technologies that the largest organizations have enjoyed

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The Value of an Integrated Learning System

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Many supply chain experts predicted that AI would overhaul all aspects of the end-to-end process and give companies the agility they so desperately need in these volatile times. Unfortunately, most would say this did not come to pass.  On this podcast, Brad Hairston talks with returning guest Dr. Stefan Gstettner, partner and director at BCG, who explains how companies can leverage AI in the most effective manner in order to transform their supply chain and achieve sustainable results.

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Here’s what we talked with Stefan about:

*The state of supply chain performance over the past 5-10 years

*How companies have historically attempted to solve their supply chain performance issues

*The success rate of supply chain transformations in the AI era

*How to fully achieve the promise of an AI-powered autonomous supply chain

*What an AI-powered learning system in the supply chain looks like

*Specific steps companies can take to realize the vision of an integrated learning system in their supply chain

*Thoughts on how the 2023 business climate will drive companies to reimagine their supply chains

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Article referenced in the podcast: https://www.bcg.com/publications/2022/benefits-of-ai-driven-supply-chain 

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Getting to the Truth Before It's Too Late

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Most companies routinely have one or more large programs/projects in play, and they are counting on these investments to advance their corporate objectives. On this podcast, Brad Hairston talks with John Rossman, Digital and Innovation Advisor and Author, who explains how and why company leaders need to take a closer look at their most significant strategic initiatives.

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Here’s what we talked with John about:

* The definition of “big bet initiative”

* The success rate of big bet initiatives

* Key reasons big bet initiatives fail and a recommended approach to turning the tide

* The value of “proof points”

* A radical way to change the reporting on big bet initiatives

* A real-life example of pressure testing a big bet initiative

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In this episode, host Michael Marchuk talks with founder and CEO, Aron Clymer of Data Clymer, about the importance of getting access to clean data as a foundation of your digital transformation.  Learn how anyone with the organization can become a "data hero" by leveraging automation to access the right data at the right time.

Here’s what we talked with Aron about:

- Why it's critical under understand the data foundation when building automations

- What executives need to know about the data when relying on their reporting

- How AI and ML can deceive you with biases based on the wrong data

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In this episode, host Michael Marchuk talks with Malcolm Hawker, former Gartner analyst who now heads up data strategy for Profisee, about the importance of data management when transforming your business with intelligent automation.  

Here’s what we talked with Malcom about: 

* How to define data quality and why it may differ depending on the way you use it

* The business impacts of good/clean data

* How intelligent automation can support the management of good data

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Relying on Digital Workers to Weather the Storm

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It's safe to say that in recent years the energy industry has felt more headwinds than any other industry, and the case for change is not slowing down anytime soon. On this podcast, Brad Hairston speaks with Sean Jump, Managing Director at Sia Partners, who explains how and why the energy industry is increasingly relying on intelligent automation to address a confluence of business challenges.

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Here’s what we talked with Sean about:

*How things have changed for the consulting industry over the past few years

*Current state issues and opportunities facing the energy industry

*Changes in the adoption of technology solutions such as automation and AI

*Leveraging technology to minimize environmental and social impact

*Cultivating and sustaining alternative energy sources

*Where automation can and will make the biggest impact for energy companies in the near-term

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Introducing ROM2

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For the past two decades, SS&C Blue Prism's Robotic Operating Model (ROM) has been used by companies around the globe as a blueprint for automation success. Based upon best practices and learnings across thousands of customer implementations, the ROM provides a methodology that is essential to both starting and sustaining an automation capability. On this podcast, Brad Hairston speaks with Emma Kirby-Kidd, Head of ROM at SS&C Blue Prism, who explains how and why the ROM has been updated.

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Here’s what we talked with Emma about:

*What the ROM is all about

*Where and when the ROM comes up in conversations with companies looking to begin their automation journey

*The correlation between ROM adoption and the value recognized by intelligent automation

*How the ROM facilitates scaling automation

*Why and how the ROM is being updated at this time

*When ROM2 will be available and where it can be found online

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Using AI to Get Ahead of Business and National Security Risks

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As data volumes continue to grow at a dizzying pace, the ability of businesses and governments to sort through all of that content and identify risks is getting significantly harder. On this podcast, Brad Hairston talks with Gary Smith, VP of Strategic Sales and Partner Development at Quantifind, who explains how his company's uses AI to solve this challenge and brings it to life through a real-life customer story involving pharmaceutical supply chains.

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Here’s what we talked with Gary about:

*Overview of Quantifind

*What “fusion chain” is all about

*Why AI has become advantageous over the more traditional methods of due diligence when detecting fraud and bad actors

*Key use cases that Quantifind has helped their customers solve

*How Quantifind is helping detect supply chain vulnerabilities in the pharmaceutical industry

*Why this type of supply chain issue is so critical to solve right now

*What’s next for Quantifind

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Equipping the Next Generation of Workers

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The economy is increasingly becoming more skills-based as emerging technology is rapidly changing, augmenting and/or replacing many types of jobs. On this podcast, Brad Hairston talks with Gary Clarke, Academic Alliance Manager for North America at SS&C Blue Prism, who explains how it is more important than ever for students to develop technology skills in areas such as RPA before entering the workforce.

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Here’s what we talked with Gary about:

*Why it is becoming more important for college students to learn about intelligent automation before they graduate and enter the workforce

*The current market demand for people with automation skills

*How Blue Prism’s Academia Program is equipping professors and students

*The types of professors who typically sponsor this program within their department

*Success stories involving Blue Prism’s Academia Program at higher ed institutions

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Achieving a State of Flow of Work Through AI

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In today's fast-paced world, most people deal with manual tasks and reoccurring bottlenecks to which they have grown quite accustomed. Through the power of AI, technology can play a key role in identifying these opportunities to boost productivity and job fulfillment. On this podcast, Brad Hairston talks with Sarah Burnett, Chief Technology Evangelist at KYP.ai, who explains productivity mining and how it improves employee experience and efficiency.

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Here’s what we talked with Sarah about:

*Sarah's book, The Autonomous Enterprise – Powered by AI

*An overview of productivity mining

*Interesting facts about the state of work that productivity mining technology has uncovered

*How productivity mining empowers employees 

*The science behind the state of flow of work

*Process intelligence adoption maturity 

*How productivity mining relates to the work-from-home model

*How execution automation differs from intelligent automation

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Joining Forces to Bring a Portfolio of Pre-Built Automation Solutions to Market

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WonderBotz and INVOKE are boutique automation consulting firms with great track records of success. In the midst of a highly dynamic intelligent automation industry, both firms found it advantageous to partner with each other to expand their capabilities and their reach in the market. On this podcast, Brad Hairston speaks with Paula Cox, VP of Business Development and Sales at WonderBotz, and Fauzia Khan, a Partner in the Digital Strategy & Transformation Practice of INVOKE, who explain how their respective firms are working together and talk about their views on trends and opportunities in the intelligent automation space.

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Here’s what we talked with Paula and Fauzia about:

* Observations on the current state of maturity of intelligent automation

*Why most companies have not built/developed/scaled an automation capability that transforms their organization

*How INVOKE and WonderBotz are working with their clients to get them out of their automation stalemate

*How to win over the CFO and secure him/her as the key sponsor for automation

*The strategic partnership between INVOKE & WonderBotz

*Why the time is right for a portfolio of Software-as-a-Service (SaaS) automation solutions that companies can leverage without having to start from scratch

*Where SaaS-based solutions make the most sense

*What is most exciting about being in the intelligent automation space right now

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More Modular, Intelligent, Connected and Controlled

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In building the future state vision for their technology, company leaders should be mindful of how technology is evolving and innovating in the market at large while also prioritizing investments that enable business strategy first and foremost. On this podcast, Brad Hairston talks with Andrew Singer, Expert Associate Partner in Technology Strategy and Enterprise Architecture at Bain & Company, who explains six key technology trends Bain has observed across a thousand different company case studies.

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Here’s what we talked with Andrew about:

*The context for Bain’s white paper and the research underlying it

*The correlation between a company’s performance and its prioritization of technology 

*The six trends shaping the future of enterprise technology and their implications

*A summary of the way enterprise technology is evolving with all of these trends occurring simultaneously

*How CIOs and CDOs can approach these tech trends in the most strategic way

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Reducing the Dependence on Human Labor.

The hospitality sector has taken a bigger hit from the pandemic than most industries, and as a result company leaders are showing a greater openness to changing the way they operate and embracing emerging technology. On this podcast, Brad Hairston talks with Micah Friedman, Managing Director at Alvarez & Marsal, who explains how the hospitality sector is poised to transform in a big way.

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Here’s what we talked with Micah about:

*The overall state of the hospitality sector

*The biggest challenges facing these companies

*Key moves these companies need to make in order to survive and thrive

*Why now is the right time for hospitality company leaders to embrace automation

*Where automation can make the biggest difference in this sector

*The opportunity for physical robots in this industry

*Measuring ROI from technology investments

*How Alvarez & Marsal is helping its hospitality clients approach digital transformation

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Pushing the "Science-of-the-Doable" Outcomes at Scale.

Companies in all industries rely on AWS, the global leader in cloud infrastructure and platform services for over a decade, to drive efficiencies in their business. The addition of Blue Prism digital workers enabled with AWS AI services and SaaS automation solutions to the AWS Marketplace has opened up a whole new world of opportunity to transform operations and improve customer and employee experiences. On this podcast, Brad Hairston speaks with Madhu Raman, Global Head of Automations Business at AWS, and Jon Day, Vice President, Technology Alliance and Cloud Program at SS&C Blue Prism, who explain how intelligent automation is helping AWS customers address their most pressing needs.

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Here’s what we talked with Madhu and Jon about:

*Thoughts on how AWS has maintained their global leadership position in cloud infrastructure and platform services

*Why it’s critically important for AWS to offer a low-code/no-code automation offering

*How Blue Prism’s strategic partnership with AWS relates to where the Blue Prism customer base is heading

*Key advantages of automating with Blue Prism on AWS

*The level ofadoption of intelligent automation among AWS customers

*SaaS automation solutions on the AWS Marketplace that can help companies jump start their automation journey

*How companies can test out automations on AWS before buying

*Plans for an intelligent automation solution catalog on AWS

*Intelligent automation success stories involving Blue Prism and AWS

*Future developments with the Blue Prism / AWS partnership

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Accelerating Automation Through Process and Task Mining

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Finding the next best automation continues to be a huge challenge for most companies, and the adoption of process and task mining technology has proven to be an incredibly effective way to overcome this. On this podcast, Brad Hairston talks with Jesse Tutt, Program Director of Intelligent Automation at Alberta Health Services, who explains how his organization has benefited from using process intelligence to identify, prioritize, and measure automation opportunities.

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Here’s what we talked with Jesse about:

* The automation journey at AHS

* How process and task mining (process intelligence) came into play at AHS

* The approach used to introduce process intelligence at AHS

* How process intelligence impacted the automation program overall

* Key success factors that helped AHS achieve such great results

* The automation program’s benefits to date and future plans

* Why this is an exciting time to be doing intelligent automation in healthcare

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Ensuring Transparency and Quality in Automation & AI Inputs and Outputs

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With the recently released AI Bill of Rights from the US government, ethics in automation has become an even hotter topic for organizations engaged in digital transformation. On this podcast, Brad Hairston speaks with Chris Johannessen, editor of The Journal of AI, Robotics & Workplace Automation, and Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who explain the importance of keeping a careful eye on the ethics around all automations and AI-enabled processes.

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Here’s what we talked with Chris and Lou about:

* How ethics are becoming a bigger concern for automation teams 

* Which industries are leading the charge in addressing ethics in automation and AI

* When ethics should be taken into consideration during the automation lifecycle

* How to ensure that automation is done ethically

* How to create the transparency needed to reduce ethical risk and bias in AI

* Thoughts on the recently released AI Bill of Rights

* The importance of an ethics framework

* Ethical considerations around NLP

* Ethics in the age of autonomous automation

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Optimizing and Orchestrating Complex Automation Environments

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As the diversity and complexity of automation technology footprints in organizations have increased over time, the need for automated supervision and measurement of these environments has also risen in priority. Brad Hairston speaks with Theo Bergqvist, Co-Founder and CEO of Turbotic, who explains how intelligent orchestration is enabling multi-vendor, multi-technology automation environments to work seamlessly and scale more effectively.

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Here’s what we talked with Theo about:

* Turbotic overview and value proposition

* Staying competitive in a crowded intelligent automation marketplace

* Key benefits of Turbotic

* How Turbotic addresses benefits realization

* The increasing diversity of automation footprints within companies today

* Helping the C-suite fully understand the value of intelligent automation

* Next steps for Turbotic

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In this episode, host Michael Marchuk talks with Tonille Miller, founder of EXT - Experience & Transformation about the importance of nurturing the right culture during digital transformation efforts. Tonille provides insightful wisdom from her 15 years of experience as a management consultant, organizational psychologist, and strategist.

Here’s what we talked with Tonille about:

- Who is really responsible for building an organizational culture

- Why the signs on the walls at the office that proclaim a organization's culture may not really reflect reality

- How automation affects culture in well-established organizations

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Embracing Automation Across All Sectors of Healthcare

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The healthcare industry has perpetually been burdened by heavy administrative tasks, largely driven by regulatory requirements and staffing shortages. On this podcast, Brad Hairston speaks with Patrick Lovelace, Senior Director Healthcare Strategy at SS&C Blue Prism and a Registered Nurse, who explains how all sectors of healthcare have the opportunity to use intelligent automation to free clinicians from administrative work so that they can do what they do best.

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Here’s what we talked with Patrick about:

* Why healthcare is ripe for automation

* The opportunity to reduce healthcare spending by $500B

* How the automation potential compares across the various healthcare sectors – providers, payers, life sciences

* The pace of emerging technology adoption of in healthcare

* Healthcare automation success stories

* Opportunities in healthcare created by the merger of SS&C and Blue Prism

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Going Mainstream with Managed Services

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As more and more companies have embraced automation to transform their organization, the demand for automation services has scaled to new heights. On this podcast, Brad Hairston speaks with Karri Lehtonen, Head of Business Development and Legal at Digital Workforce, one of Blue Prism's longest-standing delivery partners, who explains how his Finnish consulting firm has successfully stoked the fire of intelligent automation for many years.

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Here’s what we talked with Karri about:

* The origin of Digital Workforce and where it is headed

* Thoughts on the current era of automation

* Partnering with AI companies in the intelligent automation era

* How automation in the Nordics and EMEA compares to other global regions

* Why most companies are not scaling intelligent automation

* The trend toward managed services arrangements in the intelligent automation space

* The importance of the Robotic Operating Model (ROM) to Digital Workforce

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Enabling Healthcare Equality for All

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Accerta is a Canadian healthcare benefits provider with a noble cause that leverages a hybrid workforce, human and digital workers, to handle their explosive business expansion. On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth.

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Here’s what we talked with Peter about:

* The challenges around dealing with both the government and healthcare sectors at the same time

* The origins of Accerta’s intelligent automation journey

* An example of a core process automated by Accerta

* The importance of a good partner to shaping Accerta’s automation journey

* Measuring automation benefits

* How intelligent automation impacted Accerta’s workforce morale and culture

* The ratio of digital to human workers at Accerta

* Thoughts on the future of healthcare in the public sector

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How Discover Financial Services Built an Award-Winning Automaton Center of Excellence

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In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program that engages all aspects of their business while helping to upskill and train business teams on technology that helps propel them into the future.

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Here’s what we talked with Elle, David and Daniel about:

* How Discover Financial Services embraced the ROM (Robotic Operating Model) to create a framework for success

* Why a "hub and spoke" model worked best for their business

* How their 3-tier governance model ensures quality while engaging business-users to actively develop new automations

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The Environmental Benefits of Intelligent Automation.

As new stakeholders have emerged and heightened the focus on the environment, businesses can no longer afford to ignore environmental sustainability. In this second episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives..

Here’s what we talked with Michael, Brad, Thomas and Drew about:

* How the Blue Prism partner ecosystem relates to environmental sustainability

* How intelligent automation in the supply chain area can make a huge difference in the sustainability realm

* Why governance is so critical in environmental sustainability

* The outlook for ESG and intelligent automation initiatives intersecting across all industries.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

The Environmental Benefits of Intelligent Automation.

As new stakeholders have emerged and heightened the focus on the environment, businesses can no longer afford to ignore environmental sustainability. In this first episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives..

Here’s what we talked with Michael, Brad, Thomas and Drew about:

* What prompted a white paper on the intersection of intelligent automation and environmental sustainability

* Recent research conducted by Bain on how companies are doing against their sustainability objectives

* How the key value drivers of intelligent automation have both a commercial benefit and an environmental benefit

* How intelligent automation is relevant to green energy.

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Insurers Poised to Go Further With Automation

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Insurers have been on the leading edge of automation for many years, but the opportunity to transform their business across all lines of insurance is still significant. On this podcast, Brad speaks with Purna Doddapaneni, expert associate partner at Bain & Company, who explains the findings from Bain's survey of insurance companies about how they view, implement and benefit from intelligent automation.

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Here’s what we talked with Purna about:

* Current trends taking place in insurance that make intelligent automation especially relevant

* How insurers view automation, in general

* Where insurers expect automation will have the greatest impact within each line of insurance

* The top benefits insurance companies are realizing through automation

* The line of insurance realizing the largest average percentage of labor time reduced through automation

* How Bain is advising insurers to address automation in the most effective manner

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Engaging Automation and AI to Support Patient Care

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Health care is evolving to allow physicians take advantage of more digitally available information. In this episode, Michael Marchuk explores the topic of AI and machine learning as it applies to the application of automation in digital health care information management as he talks with Unmesh Srivastava, CTO and Digital Innovation officer for Clever Care Health Plan.

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Here’s what we talked with Unmesh about:

* Why health information data is so difficult to aggregate to support physicians and how automation is helping

* Where AI and Machine Learning are supporting health care providers

* Why automation is important to the future of managing health care

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