As The World Churns
This is the only customer success podcast on the internet presented by UserIQ. Join host Justin Rubner as he interviews your favorite industry experts and gets to the bottom of your CS conundrums.
As The World ChurnsFeb 21, 2022
Customer Success and Sales: How to align for the best outcome
Join guest Markus Rentsch to learn how to handle the sales to CS and handoff and make sure you're delivering quick wins for your customers. Reducing churn early on is the name of the game.
We’re not support! Getting everyone aligned around CS as a strategic function
Join Mike Cardona on this week's episode of As The World Churns as we discuss the difference between customer success and support.
We’re growing - now what? Ways CS teams can accommodate more customers
Join Founder, CEO and Leadership Coach from 30 Day Leadership, Nils Vinje. We're talking all things scaling.
All about value: Moving CSMs from pitching features to selling solutions
Guest panelist Brian Nicholls joins host Justin Rubner to discuss what he's learned from his time at UserIQ and leading a customer success team.
Making renewals simple: How analytics and reporting can help seal the deal
Join CS expert Guy Rahamim for a discussion about all things analytics and how it leads to renewals.
Advanced customer psych: Identifying personality archetypes to achieve success
Join Jan Young, customer success consultant, Top 100 SuccessHACKER CS strategist, founding member of CS Insider and board member for Gain Grow Retain as she discusses the best-suited personalities for customer success.
From bugs to bad UX: How to CSM when your product sucks
Join special guest Jared Orr, Senior CSM, top 100 SuccessHACKER CS Strategist and host of the Founders and Mentors Podcast as he talks about facing product issues head on with your customer.
I didn’t see that coming: Red flags to look for in your next CS job interview
Join Erika Villarreal, Senior CSM, Top 100 SuccessHACKER CS Strategist and personal brand advocate as she discusses what to keep an eye out for during your next job interview.