Contingent Workforce Radio

On this week’s Contingent Workforce Radio podcast, Phil Montag, Senior Category Manager at Warner Bros. Discovery, speaks to the importance of speed-to-onboarding in the Entertainment business and that technology and process should enable, not prevent, this.

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On this week’s Contingent Workforce Radio podcast, Meisha Bridge, Contingent Workforce Business Analyst at Dick’s Sporting Goods, talks about her background as a newcomer into the contingent workforce industry.

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Contingent Workforce Radio is LIVE from #CWSSummit in Dallas, Texas! We loved being able to speak candidly with Rich Kellis, Head of People Technology at Doordash, and Jamhali Portus, Senior Program Manager at NetApp, from our beautiful Omni Suite.

Erika, Rich and Jamhali talk about people technology support structure, the ability to influence and what ‘slow is smooth, smooth is fast’ means for CW programs.

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Welcome to our podcast series, Afterhours, on Contingent Workforce Radio. In this week’s episode, Utmost’s VP of Marketing, Neha Goel, sits down with Chris Dwyer, SVP of Research at Ardent Partners and Managing Director of the Future of Work Exchange, to dive deep into the 2022 VMS Technology Advisor report. Neha and Chris discuss the history of the report, the methodology used and as well as some key findings from the report.

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On this week’s Contingent Workforce Radio podcast, Ashley Wilson, Contingent Workforce Program Manager at Splunk, discusses how onboarding activities play a critical role in attracting key talent and how to create a positive experience for both your employees and contractors.

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On this week’s Contingent Workforce Radio podcast episode, Joel Kammeyer, Director of Contingent Workforce at Epic, shares why he decided to build his own program versus using an external MSP and his experience around resource planning, determining roles & responsibilities and internal advantages.

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On this week’s Contingent Workforce Radio podcast episode, Erika Novak and Alan Kumar, Elastic Talent Program Manager at Dolby Laboratories, discuss how to effectively manage distributed teams, continuity planning, and advice for their successful management.

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Welcome to our podcast series, Afterhours, on Contingent Workforce Radio. In this week’s episode, Utmost’s VP of Marketing, Neha Goel, sits down with Christopher Dwyer, SVP of Research at Ardent Partners and Managing Director of the Future of Work Exchange, to discuss recent trends observed in the market, predictions for the future of work, the pandemic’s impact on the ever changing workforce and much more.

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On this week’s Contingent Workforce Radio podcast, Erika Novak joins Sylecia Johnston, former Director of Contingent Workforce at The Opus Group, to discuss the contingent workforce program she ran, the importance of treating non-employee labor as individuals, and the impact the great resignation had on company policies.

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On this week’s Contingent Workforce Radio podcast episode, Erika Novak sits down with Khursheed Irani, Head of Global Talent Services at Cprime, to discuss the complex needs in the Professional and Business Services (PBS) industry.

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On this week’s Contingent Workforce Radio podcast episode, Erika Novak, Head of Client Services here at Utmost, sits down with Milena Cerdas, Global Category Lead for Contingent Workforce at Philip Morris, to discuss the transformation journey to successfully manage a contingent workforce program.

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In this episode, Sanja Cancar-Todorovic, Head of Enterprise Procurement, Outsourcing and Vendor Management at Home Capital Group, joins Erika Novak, Head of Client Services here at Utmost, to discuss discuss how the pandemic impacted contingent labor programs, challenges with the increase in non-employee labor, and third-party risk management.

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In this episode, Cynthia Moore, Co-Founder of VMS Professionals, joins Erika Novak, Head of Client Services here at Utmost, to discuss the national association she co-founded, some best practices for getting the most out of your MSP, and much more.

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In this episode, Allen Chilson, Talent Acquisition Leader - Vendor Management at Danaher, joins Erika Novak, Head of Client Services here at Utmost, to talk about getting and hearing the voice of the customer in your CW program.

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In this episode, Meg Ksenzakovic, Director of Global Contingent Workforce at Bristol Myers Squibb, joins Erika Novak, Head of Client Services here at Utmost, to discuss the importance of communication, both to stakeholders and to the extended workforce.

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In this episode, Melissa Ansell, Global External Workforce Center and HR Connect Americas Lead at Amgen, joins Erika Novak, Head of Client Services here at Utmost, to talk about the importance of having a holistic view of your total workforce and how that provides key information to all business stakeholders.

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In this episode, Lisa Caprirolo, Global Contingent Labor Manager at Citrix, joins Erika Novak, Head of Client Services here at Utmost, to discuss the importance of speed, cost, and compliance in an internally managed program and the advantages of having visibility across all classifications of workers.

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In this episode, Cristin Monnich, Program Manager - Contingent Workforce at Sephora, joins Erika Novak, Head of Client Services here at Utmost, to chat about being a working mom and coming back from maternity leave. She also touches upon on subcontracting, compliance, and managing freelance and ICs as a CW program owner.

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In this episode, Joe McLoone, Project Manager of Contingent Workforce Program Office at BNY Mellon, and Erika Novak, Head of Client Services here at Utmost, talk about the challenges of contingent worker program management. 

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In this episode, Tony Simon, Director of Talent Programs and Operations at Cohesity, and Erika Novak, Head of Professional Services here at Utmost, discuss building a new contingent workforce program through the lens of scalability, flexibility, and partnership.

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In this episode, Justen Barber, Senior Manager of Global Contingent Solutions at ServiceNow, and Erika Novak, Head of Client Services here at Utmost, discuss the importance of engaging the extended workforce. With the growing size and importance of this part of the workforce, this starts before a person ever walks through the doors and extends to their treatment throughout the lifecycle of their time at your company.

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Welcome to Afterhours on Contingent Workforce Radio, a new podcast series hosted by Julie Scagell, Utmost's Sr. Content Marketing Manager. 

In this episode, Chirag Sheth, Global Director of Procurement at Genentech, and Steve Knapp, Product Strategist here at Utmost, discuss the often overlooked but critical importance of invoicing and the impact on the extended workforce.

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Welcome to Afterhours on Contingent Workforce Radio, a new podcast series hosted by Julie Scagell, Utmost's Sr. Content Marketing Manager.

This first episode features Maarten Hansson, Head of Integrated Workforce Management at Novartis, and Conor Halpin, Head of Sales here at Utmost, in a conversation about the importance of a guided buying decision process and the functionality of Utmost Front Door.

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Erika Novak, Head of Client Services at Utmost, is joined by Bhumika Khona, Demand Generation Manager, to give a recap of the first two industry conferences that Utmost has attended since March of 2020: the Staffing Industry Analysts' CWS Symposium and the Sourcing Industry Group's Global Executive Summit. 

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This week's episode includes a snippet of Erika Novak's session, “Extending Workday for your Contingent Workforce” at the 2021 Workday 9/9 Ecosystem Share-a-thon virtual event.

In this episode, Erika discusses how Utmost is delivering a purpose-built EWS especially for Workday customers. 

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Companies constantly talk about being innovative and championing internal innovation as keys to their competitive success. However, what does that actually look like? What’s required to help facilitate that? Embracing innovation typically requires breaking from the standard and accepting some manageable risk, which can contradict typical Procurement and Finance goals.

For example, working with innovative start-ups requires a different approach than a standard Request for Proposal (RFP). So what are the alternatives to enable collaboration with innovative partners?

In this podcast episode, Erika Novak, Head of Client Services at Utmost is joined by a panel of experts including Paul Campbell, Dean Edwards, and Roger Jellicoe to discuss business innovation, how to incentivize it, and how to approach procurement with alternatives to standards.

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Chief Procurement Officers who are responsible for the contingent workforce within their organizations need full visibility to achieve a holistic view of the workforce.

In this podcast episode, Erika Novak, Head of Client Services and Julie Scagell, Senior Content Marketing Manager discuss what's important for CPOs to recognize when managing the extended workforce, finding additional savings opportunities, and engaging with their partners in HR.

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In this episode, Erika Novak and Julie Scagell recap a recent webinar where Utmost COO, Dan Beck joined Jane Moran, former CIO of Unilever, in an engaging live discussion about challenges in the extended workforce and its significant impact on IT leaders.

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Total talent management is having full visibility into both your employee and non-employee workforce in one system of record.

Why does that matter?

Today, organizations need a scalable solution that enables enterprise-wide workforce planning, the ability to attract top talent in a way they want to work, engage and manage that talent appropriately, and deliver visibility into the worker in a way that hasn’t been possible before.

During this podcast, Erika Novak, Head of Client Services at Utmost will provide an overview of total talent management, why it should matter to you, and how you can build a tactical roadmap and get started on the journey.

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In this episode, Erika Novak discusses what she wishes she had done differently in her past experiences managing contingent workforce programs. We'll cover the following items:

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Join our chat with Nancy Maren, Assistant Director, Contingent Workforce to learn how to prevent your contingent workforce program from becoming a black hole to staffing suppliers submitting candidates.  Nancy has 20 years of experience in workforce solutions and will share how you can build a program that is mutually beneficial for the enterprise and suppliers. 

Your external recruiters spend a significant amount of time finding and submitting candidates, but oftentimes they hear nothing back from the enterprise. Their candidates land in a “black hole.” This creates a poor experience for the suppliers, candidates, and ultimately damages the brand of the enterprises.  

To explore this topic further, below are a few questions that we plan to explore:   

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Recap of the key sessions at Sourcing Industry Group's Global Executive Summit focusing on topics such as:

And more! 

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In a live episode of Contingent Workforce Radio, tune into a discussion with Keisha Stephens, Contingent Workforce Program Director at Splunk, on how you can get started with diversity for your extended workforce program. Keisha has over 20 years of experience in the contingent workforce with experience on the client-side and MSP-side. In this chat, host Erika Novak, Head of Client Services at Utmost, will dive into the beginnings of Keisha’s journey and challenges in building diversity programs for the extended workforce.  

Below are a few questions that we will explore:  

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Listen in to a casual Q&A with Steve Kendrick, Contingent Workforce Manager at Shell. Steve has nearly 30 years of experience in HR and HR Services at Shell. In his role as Contingent Workforce Manager, Steve has defined strategy and management of contingent workforce within the Total Workforce Planning process and achieved visibility of several billion dollars of spend.

And in most recent developments, contingent workforce process ownership is moving from Procurement and will fall under the remit of HR. This conversation will explore why the shift is happening and the main goals.

Below are a few questions that we plan to explore:

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Erika Novak, Head of Client Services at Utmost, will share her tips on staffing supplier management and making the most out of your contingent workforce program's relationships with suppliers. This comprehensive conversation will cover:

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Bringing change into an organization inevitably leads to roadblocks and hurdles. In the world of the extended workforce, new technology or new types of processes encounter pushback from senior leadership or other departments comfortable doing things the way they have always been done.

In this chat, Paul Petersen, Director of Skills Management and Workforce Solutions at Siemens Healthineers will share how he used a change mindset to usher in a new way of HR operations when it comes to the extended workforce. This conversation is essential for anyone looking to persuade senior management to evolve and adapt to the modern workforce’s needs.

Below are a few topics that you can expect to learn more about:

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One of the aspirations of many contingent workforce program leads is to achieve total talent management. Instead of siloing employees and non-employees away from one another, total talent management looks at the entire spectrum of talent to see what type of worker makes the most sense for a project.

Naturally, this leads to efficiency gains but also competitive advantages when the organization is able to optimize for the right skillsets regardless of worker classification.

Erika Novak, Head of Client Services at Utmost, will chat with Koenraad Lecot, Head of Contingent Workforce Management at Farmers Insurance to better understand total talent management and recommendations for others pursuing it.

Below are a few questions that we plan to chat through with him:

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Lysa has over 20 years of experience in HR including contingent workforce program management and HR operations. In this conversation, Erika Novak, Head of Client Services at Utmost will interview Lysa on how to create and managing compliance rules for your program. The two will also discuss best practices for navigating stakeholder relationships in doing so.

Below are a few questions that we will be chatting through:

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About two-thirds of contingent workforce programs use a managed service provider (MSP). Yet the most recent SIA Workforce Solutions Buyer Survey found that there is a greater share of program owners planning to move their program “in-house” than the share likely to explore using an external MSP.

One of the main challenges of moving in-house is building out a team to take on different roles and responsibilities. In this session, Brandon Moreno, President of EverHive, and Erika Novak, Head of Client Services, will share how to consider resourcing your team for an internally managed program.

Below are a fw considerations that they will dive deeper into:

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How can you help your team grow? In this episode, Erika dives into how you can help mentor and support your team.

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In this episode, we examine why the contingent workforce industry uses a "supplier-funded model," and why the industry needs to change and pay directly for technology or services. 

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Tune in to a casual conversation with Jessica Donsky, Sr. Manager, Global Contingent Workforce at Airbnb.

With a rise in freelance marketplaces and an increasing number of young professionals opting for freelance work, enterprises have developed new processes to source, engage, and offboard a freelancer workforce.

In this conversation, Jessica Donsky, Sr. Manager, Global Contingent Workforce at Airbnb will share how to get visibility over a freelance workforce and how that’s different from typical processes for contingent staff.

Erika Novak, Head of Client Services at Utmost, will interview Jessica on how to engage a freelance workforce globally that is far more mobile and fluid than workers from outsourced vendors or staffing agencies.

Below are a few questions that we plan to dive into:

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Most enterprise systems and processes for managing external talent focus primarily on temporary contingent staff. Whether it be the vendor management system (VMS) or the managed service provider (MSP), the solutions are designed for a narrow portion of the entire extended workforce. In some organizations, this is only about 5% of the external worker population while the rest of that workforce includes Statement-of-Work-based worked, outsourced vendors, and other independent contractors.

Erika Novak, Head of Client Services at Utmost, will chat with Colin McDonagh, International Contingent Workforce Business Partner Manager at Facebook, and explore why businesses should have full visibility over their entire talent mix. Companies should be including the larger populations (the 95%) into their purview and create visibility, centralize processes, collect data, and define success metrics.

He will share with us why you can’t just focus on the 5% of the workforce, how you can begin to build systems for the majority of the external workforce, and why this approach is even better for hiring managers.

Below are a few questions that you can expect to be discussed:

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Hiring managers often don’t know all the talent choices they have on the table - an employee, a contractor, a consulting firm, outsourced relationship, etc. Total Talent Acquisition allows the talent team to serve as an advisor to the business on what type of talent is best for the role or project.

Traditionally, HR hired only employees and other departments focused on contingent or external labor. With Total Talent Acquisition, HR can focus on delivering the right resource to get the work done, regardless of classification.

In this conversation, Greg Muccio, Director of Talent Acquisition, will share why Southwest Airlines pursued Total Talent Acquisition and how you can train your team and the business for this new approach. Below are a few questions that you can expect:

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Quick recap of the most popular episodes and guests over 2020

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This episode continues key projects for your program to focus on in the early stages when it comes to supplier relationships. Erika will cover the following projects in detail:

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Supplier-focused projects are important building blocks for your contingent workforce program. In this episode, Erika will review some of the foundational processes or projects that you can get started in regards to your staffing suppliers. Below are the first projects that we will cover:

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From relationship-building, connecting with leadership, and training hiring managers - this episode covers the key projects to ensure that you have the right processes in place so that your program can reach all the right stakeholders. 

We'll focus on:

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Beyond the principles, what are those early-stage projects that you can get started with at your new program? Erika Novak, Head of Client Services at Utmost, shares the key projects that allow you to better understand your program's current state and build the foundation for more strategic projects in the future. Below are the six projects that we will walk through:

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Before beginning any new projects, set the stage for your contingent workforce program journey by acknowledging these five principles. 

Beyond these principles, in the next few episodes, we will review some early-stage projects that you can begin for those building a first-generation contingent workforce program.

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Contingent workforce program teams often serve hundreds of managers across a variety of timezones. And as the business continues to grow, 1-1 training meetings on how to use the contingent workforce program become unscalable.

To scale and meet the needs of managers across the world, Cris Robinson and her team at Linkedin created a training and enablement program for hiring managers. In this discussion with Erika Novak, Head of Client Services at Utmost, Cris will share with Erika the in’s and out’s of creating this learning program including the below questions:

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Featuring  Dean Edwards, former VP of Global Strategic Sourcing at Levi’s and James Hudson, former Global Talent Acquisition Director at Levi’s.

In large enterprises, the external workforce is typically managed by Procurement or HR.  Both groups bring a different set of skills for supporting contingent workers and outsourced staff. Procurement has the experience of managing vendor relationships, and HR naturally is best suited for tracking people and work quality.

The reality is that both departments need to work together so that the external workforce is sourced, onboarded, and off-boarded correctly. But the two groups don’t always have the same goals. In this conversation, Erika Novak will explore this tension with former HR and Procurement leaders from Levi’s

Below are a few questions that the group will discuss:

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Contingent Workforce programs at companies such as Facebook, LinkedIn, and Google are pioneering a role known as Contingent Workforce Business Partners. Somewhat similar to HR business partners, they work directly with the business on workforce needs, issues, and planning except the focus is on external talent.

In this conversation, Erika Novak, Head of Client Services at Utmost, will discuss with Julianna Sanchez, Contingent Workforce Business Partner at Facebook, how this role differs from purely operational contingent workforce program roles, the relationship with the business, and challenges such as total talent.

This casual Q&A will cover questions such as:

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Few people train to be contingent workforce program leads. It's not something you major in during college. And there aren't specialist recruiters focused on finding people for this role. So how do you uncover and nurture talent to staff your team? Erika Novak, Head of Client Services at Utmost, shares her perspective on what enterprises can do to prepare more people for this role.

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Diversity and inclusion (D&I) within your workforce is no longer a nice-to-have in today’s environment. Not only is it a valuable social goal, but a Boston Consulting Group study also found that companies with more diverse management teams have 19% higher revenues due to innovation.

Yet most discussion around D&I centers around an organization’s employee workforce and not the contingent workers who typically comprise 40% of the workforce. To be fair, there are different challenges to D&I within the contingent workforce. And the same systems that support diversity for employee hiring often fail to consider consultants, contractors, SOW workers, and others.

In this live episode of Contingent Workforce Radio, we will chat with Jen Coe, Sr. Global Contingent Workforce Program Manager at Uber, to better understand some of the challenges and how we can find potential solutions to support D&I.

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Summary and analysis of the trends from the 2020 Contingent Workforce Strategies Summit and Collaboration in the Gig Economy conference. Erika Novak, Head of Client Services at Utmost, and Saad Asad, Sr. Product Marketer at Utmost, discuss:

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Contingent workforce programs obviously include your MPS and VMS fees, but what are the many other fees that add up to support your program. What are the hidden costs and where can you find price breaks? And more importantly, when should you invest in quality instead of cost-savings?

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Contingent staff, contractors, service providers, outsourced services, etc. Every company has a different set of categories for all the different types of non-employees that work for them. There's no global standard to arrive at these classifications so how do we even figure out the differences?

In this episode, Erika Novak, Head of Client Services at Utmost, dives into how to arrive at categories for your non-employee workforce including what's a good starting point. You can expect to learn about:

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The natural evolution of many contingent workforce (CW) programs is to expand globally and include workers in multiple geographies. In fact, in Staffing Industry Analysts’ 2019 Buyer Survey, 32% of enterprises said they already had a global CW program, and another 49% planned to have one within two years.

To better understand some of the challenges in implementing an international program, Kerry Kiley, Sr. Program Manager at Workday will share both best practices and pitfalls to avoid. Below are a few questions that we plan to discuss:

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Why is total workforce management polarizing? Is there a case against it? Is there a time when it is a bad idea? In this episode, we chat with Erika Novak, Head of Client Services at Utmost, on why businesses need to adopt a total workforce mindset. A few of the questions that we chat through include:

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Latest survey of HR executives and goals for the contingent workforce.

Featuring COO and Co-founder of Utmost, Dan Beck, and VP of Research at Ardent Partners, Chris Dwyer. This is the audio fo webinar recording discussing this report: HR Executive's Strategic Agenda for the Blended Workforce

Topic Areas include:

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A casual discussion with Wendy Stenger, Global Lead of External Workforce Programs at Thomson Reuters.

Whether it’s a crisis like COVID-19 or a merger or a rollout of a new technology, these changes will drive new processes that your company will need to adopt. Usually, businesses invest significant time for change management with their employee workforce but forget about external workers like contractors or temporary staff that provide key support.

In this discussion, Wendy will share why it’s important to include contingent workers in planning for new process changes and how to communicate those changes. Below are a few more questions that will guide the chat:

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Erika Novak, Head of Client Services, at Utmost discusses how to create a vision, mission, and strategy for your contingent workforce program. We touch upon the following questions:

-What is a contingent workforce program strategy?
-How should this strategy align with your department's or overall business' strategy?
-What are the different types of strategies a business can pursue?
-Are there wrong strategies?
-How can you figure out the right one to pursue?

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Listen in on a special episode featuring Jason Averbook (CEO at Leapgen) and Thomas Otter (Founder, Otter Advisory), two of the biggest thought leaders in HR technology. They’ll challenge HR buzzwords and get into the meat of how HR can’t ignore almost half the workforce anymore. This is especially true now that Gartner identified the growth of the contingent workforce as one of the nine trends facing HR leaders post-pandemic.

Whether its the hiring manager experience or the archaic technologies used to manage contingent workers, Jason and Thomas will pinpoint what’s broken and share potential strategies for HR leaders to adopt.

What you’ll learn:
-What’s wrong with current HR processes for the extended workforce
-Why ‘employee experience’ needs to become ‘people experience’
-How HR can better support managers’ relationship with external workers
-Why talent management leaders need new success metrics for the total workforce

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COVID-19, supplier management, and direct sourcing. ProcureCon Contingent Staffing 2020 Virtual featured a variety of topics. This episode will cover a few of the highlights and dive deeper into specific subjects with actionable advice for contingent workforce program leads.

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In this session, we plan to explore what strategic workforce planning looks like in the recovery phase of this crisis. This includes your workforce composition but also talent acquisition, job redesign, reskilling, digital adoption, and employer brand. Our special guest is Danielle White, VP of Global Customer Engagement at Collaborative Solutions

You can expect us to cover questions such as:

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Statement of Work (SOW) management is considered the next frontier for contingent workforce (CW) programs. Third-party consulting firms or professional services can be a large source of external workers for a business, but many companies have not integrated them into their traditional CW program management yet.   

While the benefits are bringing greater visibility, more control, and overall efficiency over the extended workforce, there are struggles with implementation. Problems vary from the business viewing every SOW as unique, technology obstacles, and program designs with conflicting objectives.  

To better understand the challenges, we are inviting special guest, Steven Kekich, to discuss some of the ins-and-outs of SOW management based on his previous experience at organizations such as Amazon, Uber, eBay, and PayPal.  

Below is a preview of the questions that we’ll be discussing:  

-What has been your experience implementing VMS Statement-of-Work modules? 

-As a contracts professional, what are you looking to create in a program? 

-What would you advise people to consider before moving forward with SOW incorporation?

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This deprioritization of the extended workforce frequently leads to higher turnover or productivity loss. Instituting structured onboarding, regular communication, and socialization with other employees can be simple steps to make contingent workers feel at home. To dive deeper on this topic, Erika Novak, Head of Client Services at Utmost, will chat with David Sun, Strategic Sourcing Manager at Salesforce, on questions such as:   

-Why is the onboarding experience overlooked?

-If you had a magic wand, how would you design the onboarding experience?

-How can you better engage workers in your contingent workforce program?

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Everyone and their mother is doing a show on how to respond to COVID-19. Some of the suggested strategies for organizations with extended workforces are great, a few of the strategies are obvious, and many of the strategies are short-sighted.  

Crisis response and business continuity planning are essential, but it shouldn’t harm the long-term viability of major projects that you’re focusing on and key business goals.  When it comes to your contingent workforce, focus on cost reduction without any thought into the long-term viability of your program can be damaging. 

For example, close-fisted pricing guidelines and payment terms may end up taking your suppliers out of business. Or perhaps across-the-board cuts and price reductions may not be in the best interests of the program owner.  We’re going to be chatting with Erika Novak, Head of Client Services at Utmost, on why some of the suggested strategies out there may be poor ideas or why you need to think closely about your own situation before you begin applying some of the potential tactics.  

Below is a preview of some of the questions you can expect us to answer: 

-What strategies regarding your contingent workers in a crisis might be short-sighted?

-How can you ensure your external workforce program remains viable over the long-term?

-What are some investments you can make in your program right now that will yield results later on?

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For the average company, contingent workers make up about a third of the entire workforce, according to the Sierra-Cedar 2020 HR Systems Survey. Yet, they are often forgotten or deprioritized from our HR systems and processes.  

To better understand this part of the workforce, we’ll have a casual chat next week with the always lively and insightful Erika Novak, who has over 15 years of experience in contingent workforce management at companies such as LinkedIn, eBay, and Brightfield Strategies.  

Here are a few questions we’ll be focusing on, but the Q&A will be open so we’d love to get your thoughts in too:  

-Why global contingent workforce management should be important to HR?

-What needs to change and what is changing in contingent workforce management? 

-What to consider during crises such as COVID-19 specific to your contingent workers?

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