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VRMA Arrival

VRMA Arrival

By VRMA

The official podcast of the Vacation Rental Management Association (VRMA). As the only organization representing the entire spectrum of the vacation rental industry, VRMA has an audience of both vacation rental managers and suppliers, large and small. Join us as we discuss vacation rental management trends, hot topics and association initiatives with the industry’s leading minds.
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A Love Letter to the Industry

VRMA ArrivalApr 13, 2021

00:00
09:26
Curated Experiences with Kim Lalande

Curated Experiences with Kim Lalande

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Kim Lalande, founder and CEO of KEY, about the biggest concierge/experience trends she is currently seeing in the industry, how KEY partners with vacation rental managers, and more. 

May 30, 202320:26
Dynamic Pricing with Eduardo Mandri

Dynamic Pricing with Eduardo Mandri

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Eduardo Mandri, CEO and co-founder of Angel Host, about how dynamic pricing helps optimize revenue, practical strategies for maximizing revenue on vacation rental properties, and more.

Apr 22, 202320:09
Chatting ChatGPT with Bart Sobies

Chatting ChatGPT with Bart Sobies

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Bart Sobies, founder of iBooked.Online, about how artificial intelligence (AI), and specifically generative AI, can help increase operational efficiency for short-term rental property managers.

Mar 27, 202336:31
Noise Issue Solutions with Jim Netska

Noise Issue Solutions with Jim Netska

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to PointCentral Director of Sales Jim Netska about the biggest issues related to noise that property managers are facing, noise regulations, tech solutions for noise, and more.

Feb 27, 202318:59
Sustainable Business Practices with Bob Garner

Sustainable Business Practices with Bob Garner

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to short-term rental sector advocate for sustainability and founder and CEO of EnviroRental Bob Garner about why short-term rental managers and owners should focus on sustainability, the biggest hurdles to getting started, and more. 

Jan 26, 202331:39
Revenue Management, Technology, and Regulations with John An

Revenue Management, Technology, and Regulations with John An

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to short-term rental industry expert John An about data-informed revenue management, the biggest big trends he is currently seeing in the industry, the challenges of regulations, and more. 

Dec 19, 202223:12
Smart Home Tech with Richard Gunther

Smart Home Tech with Richard Gunther

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to smart home technology expert Richard Gunther about the most important things short-term rental property managers should think about when it comes to safety and security, the mistakes property managers make when it comes to technology, and more. 

Nov 14, 202233:30
Growing Your Inventory With Brooke Pfautz

Growing Your Inventory With Brooke Pfautz

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Brooke Pfautz, founder and CEO of Vintory, about his workshop at this year's VRMA International Conference and his predictions for the future of the industry.

Oct 17, 202222:48
Outperforming Big Brands With Doug Kennedy

Outperforming Big Brands With Doug Kennedy

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Doug Kennedy, president of Kennedy Training Network, about his session at this year's VRMA International Conference, as well as advice for vacation rental managers as they head into 2023. 

Sep 26, 202227:08
Rental Safety and Security With Breezeway's Justin Ford

Rental Safety and Security With Breezeway's Justin Ford

In this episode of the podcast, VRMA Arrival editor Dani Damario talks to Justin Ford, the director of safety and certification programs at Breezeway, about safety standards in the short-term vacation rental market and the future of safety and security in the industry. 

Jun 27, 202231:59
Hostaway's Marcus Rader on Guest Demand and the Industry's Future

Hostaway's Marcus Rader on Guest Demand and the Industry's Future

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to Marcus Rader, founder and CEO of Hostaway, about the hottest locations for guest demand in 2022, what property managers should think about when developing their marketing strategy, and the continued growth of the short-term rental market. 

May 31, 202248:14
Challenges and Trends With Breezeway's Koryn Okey

Challenges and Trends With Breezeway's Koryn Okey

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to Koryn Okey, vice president of client experience at Breezeway about the company's annual Property Operations Report, big trends she is currently seeing in the marketplace, and her opinion on how the short-term rental industry increase its professionalism.

May 10, 202230:26
Tours and Activities With Matthew Loney

Tours and Activities With Matthew Loney

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to the president and CEO of Xplorie, Matthew Loney, about driving value through offering tours and activities to guests staying at short-term rentals. 

Mar 28, 202226:45
Chatting With Vered Raviv Schwarz, President and COO of Guesty

Chatting With Vered Raviv Schwarz, President and COO of Guesty

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to the president and chief operating officer of Guesty, Vered Raviv Schwarz, about how the pandemic has changed how customers see accommodations; the big trends she's currently seeing in the marketplace; and more. 

Feb 22, 202223:36
Upcoming Events with VRMA Education Committee Co-Chair Melaney Robbins

Upcoming Events with VRMA Education Committee Co-Chair Melaney Robbins

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to Education Committee Co-Chair Melaney Robbins about what it’s like to volunteer on a committee and the upcoming Spring Forum in Chicago, April 11-12, 2022.

Jan 26, 202211:02
Looking Back and Looking Forward With VRMA President Miller Hawkins

Looking Back and Looking Forward With VRMA President Miller Hawkins

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to new VRMA President Miller Hawkins about his first VRMA memories, his time on the board of directors, and his focus for his term as president.

Dec 20, 202129:28
Advocacy Series: VRMA's Advocacy Priorities

Advocacy Series: VRMA's Advocacy Priorities

In the latest episode of the Advocacy Series of the VRMA Arrival Podcast, Jason Meyers, editor in chief of Arrival, and Greg Holcomb, government relations director of VRMA, discuss a few of the association's most important advocacy priorities. Listen to the full episode now.

Aug 02, 202114:09
Advocacy Series: Right to Rent

Advocacy Series: Right to Rent

In this installment of the Advocacy Series of the VRMA Arrival Podcast, Jason Meyers, editor in chief of Arrival, and Eric Broughton, chief strategy officer at Inhabit IQ, discuss the Right to Rent program and what it’s designed to accomplish.

Jun 24, 202112:16
What Makes Your Business a Good Business?

What Makes Your Business a Good Business?

In the latest episode of the Arrival Podcast, VRMA’s Jason Meyers is joined by Jason Sprenkle, CEO of Key Data. The pair discuss industry insights, data, and key factors that make your business a good business.

May 25, 202123:15
Advocacy Series: The South Carolina Situation
Apr 29, 202117:20
Advocacy Series: Organizing Locally in Galveston, Texas

Advocacy Series: Organizing Locally in Galveston, Texas

In this installment of the Advocacy Series of the VRMA Arrival podcast, Matt Curtis, founder of Smart City Policy Group, talks with Claire Reiswerg and Liz Overton about their efforts to rally local managers to address the ever-shifting regulatory situation in Galveston, Texas.

Apr 29, 202122:60
A Love Letter to the Industry
Apr 13, 202109:26
Advocacy Series, Episode 3: A Discussion with Scott Leggat, CEO, LSI and Steve Milo, CEO, VTrips

Advocacy Series, Episode 3: A Discussion with Scott Leggat, CEO, LSI and Steve Milo, CEO, VTrips

This episode features a conversation with LSI’s Scott Leggat and VTrips’ Steve Milo, who chat with VRMA Government Affairs Director Greg Holcomb about VRMA’s Advocacy Fund and advocacy initiatives.

Sep 16, 202025:47
Advocacy Series, Episode 2: A Discussion with Bob Milne, COO, Vacasa and Matt Renner, SVP Business Development, Track

Advocacy Series, Episode 2: A Discussion with Bob Milne, COO, Vacasa and Matt Renner, SVP Business Development, Track

This episode features a conversation with Vacasa’s Bob Milne and Track’s Matt Renner, who chat with VRMA Government Affairs Director Greg Holcomb about VRMA’s Advocacy Fund and VRMA’s advocacy initiatives.

Sep 10, 202024:02
Advocacy Series, Episode 1: A Discussion with Tiffany Edwards, Coletta Consulting

Advocacy Series, Episode 1: A Discussion with Tiffany Edwards, Coletta Consulting

Tune-in to VRMA's official podcast series as we discuss vacation rental management trends, hot topics, and association initiatives with the industry’s leading minds. Our latest episode features a conversation with Coletta Consulting's Tiffany Edwards, who chats with VRMA Government Affairs Director Greg Holcomb about VRMA’s Advocacy Fund and Collaborative Committee.

Aug 28, 202019:51
The COVID-19 Impact of Short-Term Rentals Survey with Scott Shatford and David Krauss

The COVID-19 Impact of Short-Term Rentals Survey with Scott Shatford and David Krauss

In this episode, join Greg Holcomb (VRMA Government Relations Director), David Krauss (founder and CEO of Rent Responsibly), and Scott Shatford (founder and CEO of AirDNA. The group discusses the newly-released survey report from VRMA—in partnership with AirDNA and Rent Responsibly—which highlights the impact of the COVID-19 pandemic on the U.S. short-term rental industry. Listen as they go over the importance of this special report, what’s happening with current trends, how bookings are being affected, and more.

May 29, 202043:15
VRHP New Cleaning Guidelines in Light of COVID-19 with Durk Johnson and Michelle Williams
May 06, 202028:55
Industry Trends, #VRMAEurope, and Recent Vacasa News with Vacation Rental Expert Simon Lehmann

Industry Trends, #VRMAEurope, and Recent Vacasa News with Vacation Rental Expert Simon Lehmann

Join VRMA Executive Director Mike Copps as he talks with Simon Lehmann, founder of AJL Consulting and featured speaker at the upcoming 2020 VRMA European Conference in Lisbon, 15-17 March. The pair go over Simon’s significant background in this sector—from running Interhome to his work with Phocuswright and Vacasa. They discuss recent news regarding Eric Breon’s resignation at Vacasa and dive into a host of relevant industry topics that will all be discussed at the VRMA European Conference, including professionalism, standardization, property management company growth, opportunities in the space, and more.

Feb 18, 202048:54
Distribution, Marketplaces, and #BookDirect with Vince Perez

Distribution, Marketplaces, and #BookDirect with Vince Perez

Join VRMA Executive Director Mike Copps as he talks with Vince Perez, founder of FetchMyGuest. The two talk all things distribution, from the current state of listing sites and marketplaces in the vacation rental space to opportunities tied to #BookDirect.

Vince and Mike go over the challenges the industry is facing—particularly on the regulatory front—and the importance of telling our story. Additionally, Vince goes into detail about other technological opportunities and challenges within the industry, and piques Mike’s interest talking about his time as a professional baseball player in Japan.

Pop in your earbuds, get comfortable, and listen now—and don’t forget to subscribe wherever you’re listening!

Feb 04, 202059:50
Durk Johnson, VRHP Executive Director and Master of the House

Durk Johnson, VRHP Executive Director and Master of the House

Join VRMA Executive Director Mike Copps as he talks with Durk Johnson, Executive Director of the Vacation Rental Housekeeping Professionals and Master of the (back of the) House. Mike and Durk talk all things Vacation Rental Housekeeping Professionals (VRHP), including the exciting news about the recent merger of their respective organizations and what that means moving forward. Durk also discusses trends in the industry, what he sees down the road, and how VRMA and VRHP are uniquely positioned to address these exciting changes. Additionally, Durk gives a preview of where VRHP will be in 2020, from their own seminars to VRMA events. Learn how to get your company up to speed on all things housekeeping, maintenance, and laundry—listen now!

Jan 28, 202057:16
Industry Trends & Revenue Management with Rented’s Cliff Johnson

Industry Trends & Revenue Management with Rented’s Cliff Johnson

Join VRMA Executive Director Mike Copps as he talks with Rented Chief Commercial Officer Cliff Johnson. Cliff is also co-founder of Vacasa as well as VRMA board member and true subject matter expert. The two discuss revenue management, the process of pivoting business models, the changing dynamics of the vacation rental industry over the course of Cliff’s ten years as a part of the community, consolidation, where the industry is heading, how VRMA needs to be positioning itself to get ahead of these changes, and much more. There’s a ton of information in here as Cliff shares his extensive knowledge; listen to the latest Arrival episode now!

Dec 18, 201901:01:45
North American Vacation Rental Survey Results with Transparent’s Pierre Becerril
Dec 11, 201951:06
Vacasa COO Bob Milne

Vacasa COO Bob Milne

Join VRMA Executive Director Mike Copps as he interviews Bob Milne, Chief Operating Officer of Vacasa, North America’s largest vacation rental platform. Mike and Bob dive into all things Vacasa, with a particular emphasis on recent headlines regarding funding, acquisitions (with a focus on Wyndham Vacation Rentals), and a potential IPO. The two also discuss Vacasa’s proprietary software & technology and plans for expansion in vacation rentals as well as HOAs and realty. There’s a lot going on with Vacasa, and we try to cover all of it.

Nov 25, 201901:02:14
Vacation Rental Tech Trends with Sean Miller

Vacation Rental Tech Trends with Sean Miller

VRMA Executive Director Mike Copps chats with PointCentral President Sean Miller. The two talk technology within the vacation rental space and beyond: from keyless entry to artificial intelligence and everything in between. Learn more about Sean and his role at PointCentral, what technologies property managers should be utilizing, and what you can expect from Sean’s sessions at the upcoming VRMA International Conference.

Oct 10, 201955:46
Steve Milo: Part 2

Steve Milo: Part 2

Join VRMA’s Executive Director Mike Copps and CEO of VTrips, Steve Milo, as part two of their series continues. Learn more about Steve’s path to leadership as an association volunteer and board member at the state and national level, what drives his passion and focus on industry advocacy efforts, and what VRMA should be doing for the industry moving forward. Steve also discusses trends and hot topics he sees coming down the road, and who he hopes to see speaking at VRMA 2020. Listen now!

Oct 03, 201943:37
Steve Milo: Part 1
Sep 26, 201926:29
Gearing Up for the 2019 International Conference

Gearing Up for the 2019 International Conference

VRMA Executive Director Mike Copps is joined this week by Erica Klein, VRMA’s Director of Education. With the 2019 International Conference fast approaching, the two dive in and give you all the info you need on the largest global event in the vacation rental industry. Content, thought processes, narratives, networking – they cover it all! Listen to learn more about this global event and why you should be attending.

Sep 09, 201937:22
Get Ready: Google & Vacation Rentals with Rentals United CMO Vanessa De Souza Lage

Get Ready: Google & Vacation Rentals with Rentals United CMO Vanessa De Souza Lage

Join VRMA’s Executive Director Mike Copps as he talks with Rentals United CMO Vanessa De Souza Lage. Join Mike and Vanessa as they talk Google: How is the Google world impacting the vacation rental ecosystem? They also delve into Vanessa’s role within Rentals United, what you can look forward to during upcoming VRMA events, and the ins and outs of Channel Management. Listen now!

Aug 29, 201923:36
Driving Cultural Change: Diversity & Inclusion Initiatives with Guesty COO Vered Raviv Schwarz

Driving Cultural Change: Diversity & Inclusion Initiatives with Guesty COO Vered Raviv Schwarz

Join VRMA’s Executive Director Mike Copps as he chats with Guesty COO Vered Raviv Schwarz. The pair discuss her background and role within the company, the critical role of technology in property management, Guesty’s commitment to diversity and inclusion initiatives, and how these initiatives contribute to any company’s success. Listen now to find out more! 

Aug 14, 201933:20
An Interview with VRM Intel's Amy Hinote

An Interview with VRM Intel's Amy Hinote

Join VRMA’s Executive Director Mike Copps as he jumps into discussion with Amy Hinote, founder and editor of VRM Intel. Listen as they cover Amy’s “scrappy” story on her start within the vacation rental industry over 10 years ago. Data, revenue management, upcoming events—they discuss it all. What does Amy have to say on hot topics going on in the vacation rental space? Listen now to find out more. 

Jul 22, 201945:51
Past, Present & Future Part 3: An Interview with VRMA President-Elect, Toby Babich

Past, Present & Future Part 3: An Interview with VRMA President-Elect, Toby Babich

VRMA Executive Director Mike Copps sits down with industry leaders to take a 360-degree look at VRMA—its past, present and future—in this three-part series. Part 3 jumps forward in time with VRMA president-elect, Toby Babich. The two take a deeper dive into the future of the industry and discuss the growth within the vacation rental community. Learn how Toby has successfully climbed the VRMA ladder and what he’s looking forward to as he prepares to take the reins as president.

Jul 01, 201929:08
Past, Present & Future Part 2: An Interview with Current VRMA President, Jodi Refosco

Past, Present & Future Part 2: An Interview with Current VRMA President, Jodi Refosco

VRMA Executive Director Mike Copps sits down with industry leaders to take a 360-degree look at VRMA—its past, present and future—in this three-part series. Part 2 jumps into the topic of change within the industry. How did VRMA’s current president Jodi Refosco get to where she is today? Where is VRMA now, and where is it going in the future? Listen to learn more!

Jun 19, 201920:11
Past, Present & Future Part 1: An Interview with VRMA Immediate Past-President, Mike Harrington

Past, Present & Future Part 1: An Interview with VRMA Immediate Past-President, Mike Harrington

 VRMA Executive Director Mike Copps sits down with industry leaders to take a 360-degree look at VRMA—it’s past, present and future—in this three-part series. Part 1 dives into industry trends, VRMA strategy, and past-president Mike Harrington’s legacy and impact. How did he get started in the vacation rental industry, and where is he today? Listen to find out more!

May 23, 201921:36